Sevenoaks Sound and Vision Reviews 

9,247
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,335 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the overall quality and reliable service. Customers frequently mention that the staff is exceptionally knowledgeable, friendly, and always willing to help during in-store visits and demonstrations. People also deeply appreciate the wide product selection, prompt delivery services, and very competitive prices offered across the store. Though some reviewers were not happy with delivery delays, occasional service hiccups, or communication issues regarding their online orders. A few consumers also experienced minor inconveniences such as unsealed packaging upon arrival or delays during item collection.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, expert product... See more

Product

Consumers find product satisfaction to be high, frequently highlighting great deals on items like speakers... See more

Service

Customers reported strong satisfaction with the service, highlighting helpful and knowledgeable staff who... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting super fast shipping,... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with the competitive costs,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TV installation was all carried out to schedule and all connections thoroughly checked to ensure everything was working correctly. The Internet/Wi-Fi connections were also checked and the signal to... See more

Company replied

Rated 5 out of 5 stars

Good friendly advice prior to purchase. Fantastic prices and offers. Free 2 day delivery with constant updates. Smooth professional delivery and setup if required. Sevenoaks Sound and Vision gave me a... See more

Company replied

Rated 5 out of 5 stars

I’m a returning customer and as always I find Sevenoaks courteous professional and always spot on with the deliveries. 80% of my gear has been purchased with them. The last 2 purchases even had a com... See more

Company replied

Rated 5 out of 5 stars

Open honest support I was looking at a sub, called Tom at SSAV Sutton Coldfield who had previously helped me with buying my system I was looking at a Demo PSB BP8 at another shop at a hu... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. Home Audio Store
  4. Home Cinema Installation
  5. TV store

About Sevenoaks Sound and Vision

Written by the company

Established in 1972
Sevenoaks Sound and Vision is one of the largest independent Hi-Fi and Home Cinema retailers in the UK.

20 beautiful stores nationwide
A best-in-class eCommerce website, and a friendly UK based Telesales team, Sevenoaks offers a unique, first-class experience. All of this is supported by a custom installation service which specialises in the creation and installation of bespoke home entertainment systems to suit all budgets.

Sevenoaks Sound and Vision Witham Store

Superb customer service
At Sevenoaks, we guarantee superb customer service – that means listening carefully to what you want, offering impartial, expert advice and access to an unrivalled product range with every leading manufacturer represented. Our knowledgeable staff are highly trained, dedicated to customer service and have a genuine enthusiasm and passion for home entertainment.

You can reach us via:
email:- support@ssav.com
Telephone:- 01732 740944

The phone lines are open Monday – Friday 9am to 5pm and the team will try to answer any queries.

Talk to the experts
You can now talk to the experts and place your order directly over the phone with our friendly UK based team by calling 0333 016 4775 from 9am to 5:30pm Monday to Saturday, and 10am to 4pm Sunday.

Our 0333 number is a local rate call and our fully product-trained team is on hand to answer any questions you may have. So if you want to check that new smart TV is the right one for you, ask about which turntable best suits your requirements, or simply check stock availability before placing your order, we are here to help so call us today!

Design & Installation
Whether you are building, renovating, or just want to expand an existing audio-visual system, we will listen to your requirements and produce a bespoke design based on your needs and budget. We manage the entire project, from the initial no obligation consultation, through to a complete, professional installation, without a wire or cable to be seen.

Sevenoaks Sound and Vision Solihull Store

We also offer an optional free of charge site visit, where one of our team will visit you to discuss the perfect way to integrate your new project into your home.
See our Design & Installation page to find out more and book a site visit.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(9,247)

2,309 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very proactive team

After making my purchase, I left them with the wrong email address and wrong phone number. They were very proactive in trying to contact me when the item came into stock, including sending me a snail mail letter as the last resort. Great customer service!

September 18, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we’re so pleased to hear you had a great experience with us. Thank you for taking the time to share your thoughts! All the best, SSAV.

Rated 4 out of 5 stars

Offered a great deal ….

You offered a great deal on an ex-display item which I arranged to collect at Sevenoaks. The item is great, but I was a bit disappointed at the collection, which was disinterested, and curt. No attempt to chat, see whether I needed any help with set-up or any extras. So good deal, but lacking in salesmanship. Edit: I was called in response to the above, which was a great thing to do. Thank you.

September 18, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Thank you for your feedback, and for taking the time to update your review following our call.

We’re very pleased to hear you’re happy with the item and the deal, but we’re sorry the collection experience didn’t match the level of service we’d normally expect to provide. A collection should still feel like part of the buying experience, with an opportunity to offer help, advice or anything else you might need.

We really appreciate you raising it with us, and we’re glad we had the chance to speak with you directly.

Best wishes,
Sevenoaks Sound and Vision

Rated 5 out of 5 stars

Good friendly advice prior to purchase

Good friendly advice prior to purchase. Fantastic prices and offers. Free 2 day delivery with constant updates. Smooth professional delivery and setup if required. Sevenoaks Sound and Vision gave me a stress free 5 star service. I definitely recommend them and will use their services again, THANKS

September 7, 2026
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Reply from Sevenoaks Sound and Vision

Hi, we’re so pleased to hear you had a great experience with us. Thank you for taking the time to share your thoughts! All the best, SSAV.

Rated 4 out of 5 stars

Helpful & friendly Staff

Dealt with Sevenoaks Hifi for years and always been a good experience, helpful and friendly staff make the purchasing experience easier
I’m going back to vinyl as like many others these days and purchased a new turntable , and NAD streaming amplifier for my new music listening room I’m setting up, Be good once all finished

Thx guys

September 10, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we’re so pleased to hear you had a great experience with us. Thank you for taking the time to share your thoughts! All the best, SSAV.

Rated 5 out of 5 stars

Excellent all round!

Found excellent Q Acoustics 5010 speakers, almost 50% off in the sale, ordering was easy, delivery very fast! Speakers sound superb, a great choice.
As a long term Sevenoaks customer, I've bought an amplifier, a CD player, and B&W floorstanders. Very helpful knowledgeable staff, top grade audition rooms, best hi-fi service anywhere!

September 17, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we’re so pleased to hear you had a great experience with us. Thank you for taking the time to share your thoughts! All the best, SSAV.

Rated 5 out of 5 stars

A good shopping experience

The shopping experience was good. Derek was well informed and helpful throughout.

September 12, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we’re so pleased to hear you had a great experience with us. Thank you for taking the time to share your thoughts! All the best, SSAV.

Rated 5 out of 5 stars

Great service from Manchester and…

Great service from Manchester and thanks to Oli for his advice on the new amplifier. In my opinion he went the extra mile.

September 15, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we’re so pleased to hear you had a great experience with us. Thank you for taking the time to share your thoughts! All the best, SSAV.

Rated 5 out of 5 stars

Offered me a good trade in price for my…

Offered me a good trade in price for my old speakers and gave me some discount on the new ones. Helped take the new speakers to the car as they are too heavy to carry. Very good and helpful service.

September 17, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we’re so pleased to hear you had a great experience with us. Thank you for taking the time to share your thoughts! All the best, SSAV.

Rated 5 out of 5 stars

Great service and price from the guys…

Great service and price from the guys at Manchester branch of Sevenoaks sound and vision

September 17, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we’re so pleased to hear you had a great experience with us. Thank you for taking the time to share your thoughts! All the best, SSAV.

Rated 5 out of 5 stars

Incredibly helpful team

Incredibly helpful team. Thanks

September 17, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we’re so pleased to hear you had a great experience with us. Thank you for taking the time to share your thoughts! All the best, SSAV.

Rated 5 out of 5 stars

Easy transaction,speakers well…

Easy transaction,speakers well boxed,look great in my studio,will definitely use Sevenoaks Sound and Vision again,,,,,,,,,,,,,,

September 16, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we’re so pleased to hear you had a great experience with us. Thank you for taking the time to share your thoughts! All the best, SSAV.

Rated 5 out of 5 stars

Superb service & advice

Bought streamer and cd transport online. Kev could not have been more helpful with advice and there was no hard sell. Products exactly as described. Only fly in ointment was DPD letting me down with delivery.

September 9, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we’re so pleased to hear you had a great experience with us. Thank you for taking the time to share your thoughts! All the best, SSAV.

Rated 5 out of 5 stars

Bought an ex demonstration 4k TV

Bought an ex demonstration 4k TV from the Bromley store. Excellent price and they agreed to deliver locally
Delivery was on time.

September 16, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we’re so pleased to hear you had a great experience with us. Thank you for taking the time to share your thoughts! All the best, SSAV.

Rated 5 out of 5 stars

listening demo

service availability product knowledge listening room

September 12, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we’re so pleased to hear you had a great experience with us. Thank you for taking the time to share your thoughts! All the best, SSAV.

Rated 5 out of 5 stars

Great service

Great service, ex demo product was perfect as stated and promptly despatched.

September 16, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we’re so pleased to hear you had a great experience with us. Thank you for taking the time to share your thoughts! All the best, SSAV.

Rated 5 out of 5 stars

Knowledgable and helpful staff

I have always been impressed by the knowledge of the staff. On the recent occasions I have found Andy both helpful and knowledgable. The prices are also competitive.

September 16, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we’re so pleased to hear you had a great experience with us. Thank you for taking the time to share your thoughts! All the best, SSAV.

Rated 5 out of 5 stars

Beyond reproach

Speakers arrived by DPD and not Evri so that is worth 5 stars on its own!
Although a clearance item they were packed in original box and packaging with all accessories intact
Well done Sevenoaks I will be back soon.

September 15, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we’re so pleased to hear you had a great experience with us. Thank you for taking the time to share your thoughts! All the best, SSAV.

Rated 5 out of 5 stars

Value for money

Value for money, was kept updated on delivery which was the next day. Website wasn’t easy to use on iPhone and had to use laptop to place the order but still 5 out of 5 for service.

September 16, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Thank you for the great review. We’re really pleased to hear you were happy with the value, delivery and the updates along the way.

We’re sorry the website wasn’t as easy to use on your iPhone as it should have been, though, and we appreciate you mentioning it. Feedback like this is useful and helps us identify where the online experience can be improved.

Thanks again for choosing Sevenoaks Sound and Vision.

Rated 5 out of 5 stars

I’m a returning customer and as always…

I’m a returning customer and as always I find Sevenoaks courteous professional and always spot on with the deliveries. 80% of my gear has been purchased with them. The last 2 purchases even had a complimentary email explaining where to find set up information from the store manager. Now that’s something you don’t get every day.
Thank you Sevenoaks.

September 7, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we truly appreciate your review! It’s wonderful to know we met your expectations. All the best, SSAV.

Rated 4 out of 5 stars

I ended up returning the item, but the overall experience was good

The order arrived swiftly and in a perfect condition.
Sadly, the headphones were uncomfortable to wear, so I had to return them.
The returns process was quite straightforward and the refund was reasonably swift.
Thank you.

September 9, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we’re so pleased to hear you had a great experience with us. Thank you for taking the time to share your thoughts! All the best, SSAV.

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