Sevenoaks Sound and Vision Reviews 

9,247
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,335 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the overall quality and reliable service. Customers frequently mention that the staff is exceptionally knowledgeable, friendly, and always willing to help during in-store visits and demonstrations. People also deeply appreciate the wide product selection, prompt delivery services, and very competitive prices offered across the store. Though some reviewers were not happy with delivery delays, occasional service hiccups, or communication issues regarding their online orders. A few consumers also experienced minor inconveniences such as unsealed packaging upon arrival or delays during item collection.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, expert product... See more

Product

Consumers find product satisfaction to be high, frequently highlighting great deals on items like speakers... See more

Service

Customers reported strong satisfaction with the service, highlighting helpful and knowledgeable staff who... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting super fast shipping,... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with the competitive costs,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TV installation was all carried out to schedule and all connections thoroughly checked to ensure everything was working correctly. The Internet/Wi-Fi connections were also checked and the signal to... See more

Company replied

Rated 5 out of 5 stars

Good friendly advice prior to purchase. Fantastic prices and offers. Free 2 day delivery with constant updates. Smooth professional delivery and setup if required. Sevenoaks Sound and Vision gave me a... See more

Company replied

Rated 5 out of 5 stars

I’m a returning customer and as always I find Sevenoaks courteous professional and always spot on with the deliveries. 80% of my gear has been purchased with them. The last 2 purchases even had a com... See more

Company replied

Rated 5 out of 5 stars

Open honest support I was looking at a sub, called Tom at SSAV Sutton Coldfield who had previously helped me with buying my system I was looking at a Demo PSB BP8 at another shop at a hu... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. Home Audio Store
  4. Home Cinema Installation
  5. TV store

About Sevenoaks Sound and Vision

Written by the company

Established in 1972
Sevenoaks Sound and Vision is one of the largest independent Hi-Fi and Home Cinema retailers in the UK.

20 beautiful stores nationwide
A best-in-class eCommerce website, and a friendly UK based Telesales team, Sevenoaks offers a unique, first-class experience. All of this is supported by a custom installation service which specialises in the creation and installation of bespoke home entertainment systems to suit all budgets.

Sevenoaks Sound and Vision Witham Store

Superb customer service
At Sevenoaks, we guarantee superb customer service – that means listening carefully to what you want, offering impartial, expert advice and access to an unrivalled product range with every leading manufacturer represented. Our knowledgeable staff are highly trained, dedicated to customer service and have a genuine enthusiasm and passion for home entertainment.

You can reach us via:
email:- support@ssav.com
Telephone:- 01732 740944

The phone lines are open Monday – Friday 9am to 5pm and the team will try to answer any queries.

Talk to the experts
You can now talk to the experts and place your order directly over the phone with our friendly UK based team by calling 0333 016 4775 from 9am to 5:30pm Monday to Saturday, and 10am to 4pm Sunday.

Our 0333 number is a local rate call and our fully product-trained team is on hand to answer any questions you may have. So if you want to check that new smart TV is the right one for you, ask about which turntable best suits your requirements, or simply check stock availability before placing your order, we are here to help so call us today!

Design & Installation
Whether you are building, renovating, or just want to expand an existing audio-visual system, we will listen to your requirements and produce a bespoke design based on your needs and budget. We manage the entire project, from the initial no obligation consultation, through to a complete, professional installation, without a wire or cable to be seen.

Sevenoaks Sound and Vision Solihull Store

We also offer an optional free of charge site visit, where one of our team will visit you to discuss the perfect way to integrate your new project into your home.
See our Design & Installation page to find out more and book a site visit.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(9,247)

2,309 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great friendly service

Great friendly service

September 9, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we truly appreciate your review! It’s wonderful to know we met your expectations. All the best, SSAV.

Rated 5 out of 5 stars

All good!

I found the item I wanted in stock and at a good price, and delivery was prompt, so all good - thank you!

September 16, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we truly appreciate your review! It’s wonderful to know we met your expectations. All the best, SSAV.

Rated 5 out of 5 stars

Great product great offer

Ordered by phone great offer, great deal
Toby was very helpful, checked a couple of details for me
Came next day, well packed
Perfect products for me
Great service
Thank you Toby

September 14, 2026
Unprompted review
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we truly appreciate your review! It’s wonderful to know we met your expectations. All the best, SSAV.

Rated 5 out of 5 stars

On Time In Full

Bought a turntable and speakers online. Products arrived on time (ordered Thursday, delivered Monday). The website was easy to use. Free extended warranty on the products. Excellent service.

September 15, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we truly appreciate your review! It’s wonderful to know we met your expectations. All the best, SSAV.

Rated 5 out of 5 stars

Good product, good service

Good product, simple ordering system, good service at the store.

September 11, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we truly appreciate your review! It’s wonderful to know we met your expectations. All the best, SSAV.

Rated 5 out of 5 stars

Proper customer service….

Proper customer service….

September 6, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we truly appreciate your review! It’s wonderful to know we met your expectations. All the best, SSAV.

Rated 5 out of 5 stars

Nothing beats the “real shop” experience

Outstanding customer service with great product knowledge. Highly recommend to all. Don’t be too sure you can get a better deal online, but in addition there is nothing like the full “real shop” experience where you can experience the products, listen to great knowledge input from the staff and make a decision using all your senses not just a web page…. Especially on the topic of Sound & vision…. I had a idea of what I wanted, but needed to answer my own question of whether I really needed to upgrade my home theatre… listening to the actual products myself and talking it through, answered the question with perfect clarity. The price was extremely competitive too.

September 3, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we truly appreciate your review! It’s wonderful to know we met your expectations. All the best, SSAV.

Rated 5 out of 5 stars

Great price and quick shipping

Quick shipping, good price, great product.

September 15, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we truly appreciate your review! It’s wonderful to know we met your expectations. All the best, SSAV.

Rated 4 out of 5 stars

Website issues, so had to phone, but all went smoothly

Easy to order over the phone, but had problems with the website. Phone answered quickly though and order process was simple. Product delivered very fast, in perfect condition.

September 15, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we truly appreciate your review! It’s wonderful to know we met your expectations. All the best, SSAV.

Rated 5 out of 5 stars

Made enquiry by phone…

Made enquiry by phone and were very patient and helpful. Ordered on-line following the call and goods were dispatched same day and arrived as expected. A follow up call subsequent to delivery was dealt with efficiently.

September 8, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we truly appreciate your review! It’s wonderful to know we met your expectations. All the best, SSAV.

Rated 5 out of 5 stars

Great service

Great service, very knowledgeable and most helpful.

September 7, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we truly appreciate your review! It’s wonderful to know we met your expectations. All the best, SSAV.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, first class 👍

September 14, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we truly appreciate your review! It’s wonderful to know we met your expectations. All the best, SSAV.

Rated 5 out of 5 stars

Just like to thank Edward at the Epsom

Just like to thank Edward at the Epsom store amazing knowledge and service would do business again because of there polite and kind service. Will be recommending sevenoaks sound and vision to Freinds and family. Thank you. Paul

September 11, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we truly appreciate your review! It’s wonderful to know we met your expectations. All the best, SSAV.

Rated 5 out of 5 stars

Open honest support

Open honest support

I was looking at a sub, called Tom at SSAV Sutton Coldfield who had previously helped me with buying my system

I was looking at a Demo PSB BP8 at another shop at a huge reduction and in budget, along with a Rel TX5x with another company

Tom gave me all the support I needed, advised the BP8 would over power my room size. The REL T5x was superb fit and the demo price was good, just warned me about warranty

He then asked if I was interested in a new one, gave me an offer and it had full 6 year warranty, price was really competitive and having that warranty sealed it

Just a big thanks for Tom for open honesty support, he had no issues if I went elsewhere just want to give the right advice for me

Thanks again

September 3, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hi, we truly appreciate your review! It’s wonderful to know we met your expectations. All the best, SSAV.

Rated 5 out of 5 stars

Great help in making the purchase and…

Great help in making the purchase and also many thanks to Nick in sorting out the paperwork and Rob for guiding us through his installation of the TV.

August 28, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.

Rated 5 out of 5 stars

Super easy

Super easy to order, item arrived on time, competitively priced and it looks and works beautifully. A big thank you Sevenoaks

September 3, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.

Rated 5 out of 5 stars

Talking to a member of staff

Talking to a member of staff; excellent advice on headphones. Delivery was in two days.

September 12, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.

Rated 5 out of 5 stars

Excellent communication and service

Excellent communication and service. Order was completed and delivered very quickly. My order was exactly what I expected.

September 5, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, next day delivery,

September 12, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.

Rated 5 out of 5 stars

TV installation was all carried out to…

TV installation was all carried out to schedule and all connections thoroughly checked to ensure everything was working correctly. The Internet/Wi-Fi connections were also checked and the signal to the garden room boosted. Overall, we are very pleased with the advice and service received from Sevenoaks. Thank You James for a trouble free installation.
Much appreciated.
Paul

September 12, 2026
Sevenoaks Sound and Vision logo

Reply from Sevenoaks Sound and Vision

Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.

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