TV installation was all carried out to schedule and all connections thoroughly checked to ensure everything was working correctly. The Internet/Wi-Fi connections were also checked and the signal to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good friendly advice prior to purchase. Fantastic prices and offers. Free 2 day delivery with constant updates. Smooth professional delivery and setup if required. Sevenoaks Sound and Vision gave me a... See more
Company replied
I’m a returning customer and as always I find Sevenoaks courteous professional and always spot on with the deliveries. 80% of my gear has been purchased with them. The last 2 purchases even had a com... See more
Company replied
Open honest support I was looking at a sub, called Tom at SSAV Sutton Coldfield who had previously helped me with buying my system I was looking at a Demo PSB BP8 at another shop at a hu... See more
Company replied
Company details
About Sevenoaks Sound and Vision
Written by the company
Established in 1972
Sevenoaks Sound and Vision is one of the largest independent Hi-Fi and Home Cinema retailers in the UK.
20 beautiful stores nationwide
A best-in-class eCommerce website, and a friendly UK based Telesales team, Sevenoaks offers a unique, first-class experience. All of this is supported by a custom installation service which specialises in the creation and installation of bespoke home entertainment systems to suit all budgets.
Superb customer service
At Sevenoaks, we guarantee superb customer service – that means listening carefully to what you want, offering impartial, expert advice and access to an unrivalled product range with every leading manufacturer represented. Our knowledgeable staff are highly trained, dedicated to customer service and have a genuine enthusiasm and passion for home entertainment.
You can reach us via:
email:- support@ssav.com
Telephone:- 01732 740944
The phone lines are open Monday – Friday 9am to 5pm and the team will try to answer any queries.
Talk to the experts
You can now talk to the experts and place your order directly over the phone with our friendly UK based team by calling 0333 016 4775 from 9am to 5:30pm Monday to Saturday, and 10am to 4pm Sunday.
Our 0333 number is a local rate call and our fully product-trained team is on hand to answer any questions you may have. So if you want to check that new smart TV is the right one for you, ask about which turntable best suits your requirements, or simply check stock availability before placing your order, we are here to help so call us today!
Design & Installation
Whether you are building, renovating, or just want to expand an existing audio-visual system, we will listen to your requirements and produce a bespoke design based on your needs and budget. We manage the entire project, from the initial no obligation consultation, through to a complete, professional installation, without a wire or cable to be seen.
We also offer an optional free of charge site visit, where one of our team will visit you to discuss the perfect way to integrate your new project into your home.
See our Design & Installation page to find out more and book a site visit.
Contact info
Unit 1 Morewood Close Industrial Estate, TN13 2HU, Sevenoaks, United Kingdom
- 01732 740944
- support@ssav.com
- www.sevenoakssoundandvision.co.uk
4.9
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Open presentation rather than pushy sales.
Solid advice, detailed knowledge and excellent range of products. Open presentation rather than pushy sales.
September 11, 2026
Reply from Sevenoaks Sound and Vision
Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.
My order was placed online
My order was placed online, and arrived within a few days, free delivery and a free 6year warranty. Great company and great service
September 3, 2026
Reply from Sevenoaks Sound and Vision
Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.
Reply from Sevenoaks Sound and Vision
Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.
I was looking to buy an Audiolab 6000A…
I was looking to buy an Audiolab 6000A amp and Wharfdale Linton speakers and noticed they had a bundle deal on these so I went ahead and saved some money. I ordered on a Monday and they were delivered for free on the Wednesday at 9am. Very impressed all round.
September 3, 2026
Reply from Sevenoaks Sound and Vision
Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.
I needed my headphones for holiday so…
I needed my headphones for holiday so the next day promise was important to me. They arrived 9.00 the following
Morning. Great headphones too!
September 10, 2026
Reply from Sevenoaks Sound and Vision
Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.
Great price and excellent service
Great price and excellent service. Purchased some ex-demo speakers online, at a well reduced price. When I arrived at the store, they were boxed and ready to go.
September 10, 2026
Reply from Sevenoaks Sound and Vision
Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.
I visited the Tunbridge Wells branch
I visited the Tunbridge Wells branch. The staff at this store are hugely knowledgeable and experienced. There is a broad spectrum of equipment on display in store and demo rooms available to assist customers decision making. The products I was interested in were available in store so I was able to purchase and take away on the day. Customer service at its best.
September 7, 2026
Reply from Sevenoaks Sound and Vision
Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.
I was pleased with the quality of the…
I was pleased with the quality of the service I received.
September 2, 2026
Reply from Sevenoaks Sound and Vision
Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.
The service was great
The service was great. Very helpful in selecting the right system, and then excellent follow-up all the way through to installation.
September 7, 2026
Reply from Sevenoaks Sound and Vision
Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.
Excellent
Excellent!
Did everything I asked for, which made the whole process nice and easy.
September 8, 2026
Reply from Sevenoaks Sound and Vision
Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.
Reply from Sevenoaks Sound and Vision
Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.
The service was first class and I would…
The service was first class and I would buy again
September 8, 2026
Reply from Sevenoaks Sound and Vision
Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.
Reply from Sevenoaks Sound and Vision
Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.
Sonos sound bar and sub
Sonos sound bar and sub.
Purchased a Sonos Beam gen2 sound bar and Mini sub, sounds amazing.
Great price and delivery on time.
Fabulous product.
September 4, 2026
Reply from Sevenoaks Sound and Vision
Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.
Really good service
Really good service. Kain was very helpful and advised me in what was the best product for me.
September 7, 2026
Reply from Sevenoaks Sound and Vision
Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.
Sevenoaks Sound and Vision excellent…
Sevenoaks Sound and Vision could not have been more helpful in arranging an audition and installation of a new hifi system. I can thoroughly recommend them
August 31, 2026
Reply from Sevenoaks Sound and Vision
Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.
I recently purchased a new NAD…
I recently purchased a new NAD turntable from the Witham store. I found the staff polite and helpful. They set up a demo and gave me time to listen. Sometimes it's good to actually see the product and talk to knowledgeable staff, instead of just purchasing online. This is the second time that I have purchased from the Witham store, and both times have been good. Sevenoaks have a good product range and I got a good deal. So all good really. Thank you.
August 31, 2026
Reply from Sevenoaks Sound and Vision
Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.
Good staff with expert knowledge.
Good staff with expert knowledge.
Attentive and friendly.
I use the shop for all my home cinema needs.
Recommended!
August 31, 2026
Reply from Sevenoaks Sound and Vision
Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.
Reply from Sevenoaks Sound and Vision
Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.
Reply from Sevenoaks Sound and Vision
Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.