Seven Seas Worldwide Reviews 

We have used Seven Seas to move boxes from Australia to France and return two years later. Our overall experience with Seven Seas was absolutely faultless: - Absolute clarity of fees (their fees and the destination country customs fees). - Great communication throughout the process on the phone or online when a local office wasn’t available (France). - Great flexibility to be able to change contact details and delivery address until the last minute. - Logistical precision up to the delivery time. Our boxes took four months to arrive which was the estimates timeframe given right at the beginning. They arrived at destination within a given 1 hr window! - Granular insurance process so you can protect only what matters. - None of our boxes showed any sign of mismanagement or exposure to water, everything inside arrived as it was packed. - Ability to see the exact location of the ship during the whole journey. Only improvement feedback would the tracker map window which could be improved (using Chrome on iPhone).

Generally good on the phone. Boxes nice and sturdy although don’t line up well when taping the top. Delivery and collecting drivers excellent

Do not try to transport artwork with this company.

I sent two pieces of artwork from Canada to Australia in March 2026 with them and was assured by multiple Seven Seas Worldwide representatives on the phone and in person that they would package them up in boxes at their facilities due to the custom sizes (for a fee). Before handing them over I wrapped them up in bubble wrap and added extra layers of bubble wrap on the corners and taped everything firmly in place.
When I received the artworks in Australia they had not been packaged in boxes and all that Seven Seas Worldwide had done was wrap some thin plastic wrap around them a few times.

One of the artworks is destroyed, it must have been dropped or smashed during transit such that the laminated glass print is shattered.

Besides this Seven Seas Worldwide proved over and over to me that they are a fundamentally unserious business. They reference features on their broken website over and over that do not exist. Every step of the way I had to call them because their website is non-functional. They also just show up to your house for pick up in an unmarked van without uniforms or any identifying documentation and you just have to trust these random people that they know what they are doing. There are also hidden unmentioned fees along the way like storage fees caused by their delays and destination fees that they do not mention at any point in the process before delivery in the destination country.

I would not trust these people to transport anything.

From start to finish Seven Seas was incredible. They always kept us updated and were on time with collection and delivery. Overall a wonderful experience to work with them. Highly recommend them!

I recently shipped boxes from the UK to Australia and the process with Seven Seas was seamless. From setting up my online account, on the phone support, paperwork required and delivery of empty and collection of full boxes, everything went without a hitch and I had full faith in the team. The online tracker was great and I appreciated the timely updates for delays when they occurred on the journey. All my items arrived as I had packed them and the boxes helped up amazingly well in transit. Would happily use this service again in future if I needed to!

The whole process was seamless. Perfect communication and fair value. 3 boxes of vases arrived without any loss. I will use Seven Seas again soon. Highly recommended.

Honestly, such a great company. Super affordable, really easy to use, and everything arrived safe and sound. I air freighted 3 boxes from London -> Melbourne, and sea freighted 4 boxes. Sea freight took about 3 months, air freight was SO fast (literally 5 days). All the pick up/delivery people were lovely, customer service was lovely. I recommend Seven Seas to anyone moving abroad.

The driver was very pleasant. The provided boxes were quite helpful, eliminating the need to estimate the sizes of my own boxes. However, I did not find your website and document uploading process to be particularly user-friendly. Additionally, I believe your telephone support and communication could be improved.

So far so good. Admin and help team friendly and easy to deal with. They actually answer the phone!
The driver who brought the move cube was so helpful also. Really top bloke.

Joe, our consultant at customer services, has been very helpful. He answered all our questions and he was proactive. Always checking to see how we were.
John-Paul and Keeran, the drivers were excellent. With their help we finished packing way ahead of the scheduled time. The professional way they have dealt with the packing was very comforting to us.

Used Seven Seas to ship four boxes from the UK to Melbourne, Australia. It took almost four months door-to-door, but the boxes arrived in good condition. The delivery of the boxes and other packaging materials was professional, with very clear communication and good timelines. A text message with a one hour delivery window was sent, and the delivery driver was right on time. The online portal was excellent in terms of tracking where the ship was. The most frustating part of the process was perparing the necessary documentation for the shipment. They have a specialist team that reviews the documentation and identifies any issues. However, the communication of any problems was very unclear and frustrating - and it took many attempts to get everything right. Despite this, I would trust Seven Seas again to ship my stuff.

The website was incredibly user-friendly and made getting a quote and organizing everything completely seamless. On top of that, the communication was fantastic—every member of the staff I interacted with was highly professional, friendly, and genuinely helpful throughout the process. I highly recommend their services!

I will endeavour to write a balanced review. But ultimately in my opinion an international shipping company should be judged on if your goods are safely transported and in this respect Seven Seas failed us.

We despatched a large MoveCube from Glasgow, Scotland to Adelaide, Australia. The initial communication from Seven Seas was good and they arrived at advertised times and the tracking information of the ship was useful. Our cube took 19 weeks from leaving us in Glasgow to arrival in Adelaide.

All appeared well until a few days before delivery of our MoveCube was due to be delivered to us in Adelaide when I received an email with the following extract:

"I did want to advise you that our depot has informed me that the MoveCube crate itself in which your items travelled, had incurred some damage during its transportation and therefore, to ensure security of the contents to your destination delivery address, the items within the receptacle were transferred to an alternative MoveCube crate.  However, during such transfer our staff noted a mirror within your MoveCube has been damaged."

Sure if only a mirror had been broken then fine! One of the reasons we chose Seven Seas was so that we got to pack our own Cube and other than customs in Australia our goods would remain untouched and not packed by others who simply would not have had the same care for our goods.

What arrived was a multitude of damaged items. Ripped mattress, torn couch, multiple broken pictures, damaged dining table, damaged dining bench...the list goes on. And our items were filthy. It very much appeared that they'd been unpacked and repacked in a dirty transport depot.

And when the cube was delivered the driver informed me that he repacked the cube himself. Of course if you are asking one person to move a 75 kilogram dining table by himself then it is going to be damaged. And he couldn't manage to put everything back in the cube so had some items loose in his vehicle.

So how could this cube have managed to come off a ship in Melbourne to be transported presumably by road to Adelaide only need repacked in Adelaide right before delivery but be fine for transport inbetween. Seven Seas have been unable to explain to me what/where/when the damage was sustained. Perhaps they don't know.

But I think that there was significant damage to many items and it was a bit of a heart sink unpacking the items and it was very much like 'yes this has been damaged too...' not the exciting arrival of our goods we anticipated.

I was then passed on to the insurance brokers who deal with Seven Seas who I've had a series of incredibly brief emails with little to no detail of the process. I have had some compensation...however that has been no explanation of how this figure has been reached and it feels a low amount. Put it this way I would much rather our stuff had arrived without the damage incurred.

Based on my experience I don't feel I have any option but to advise you to use a shipping company that uses proper containers to pack your goods as these MoveCubes are essentially just reinforced chipboard and simply not strong enough. That and SevenSeas leaving one person to unpack and repack our cube in a dirty depot. And then add to that the poor communicating insurance broker with no explanation as to how they've reached a compensation figure.

Poor customer service.

It wasn’t clear on their website that they only did personal effects and not shipping for commercial purposes, as everything had said removals AND shipping.

Despite prompt communication on my side, phone calls that eventually were hung up on, I ended up paying a shocking total of over $200 simply to get my items back to me.

Horrible process, no empathy nor understanding from customer service.

I had a very disappointing experience with Seven Seas and would strongly advise others to think twice before using their services.

The company failed to provide adequate guidance on the documentation required for customs clearance. Because of their lack of support and outdated information, we ended up having to pay import duties on our own household belongings—an expense that could likely have been avoided with proper advice.

Communication throughout the process was poor. It was uncoordinated, often came at the very last minute, and the tone was consistently unfriendly rather than helpful. Instead of proactively supporting us through what is already a stressful international move, we constantly had to chase information ourselves.

The most frustrating part was their customer service. When we raised concerns about the poor level of support we had received, the representative simply hung up the phone instead of addressing the issue professionally.

Overall, the experience was stressful, costly, and far below the level of service we expected. I would never use Seven Seas again and would not recommend them to anyone looking for a reliable international shipping company.

Really helpful with a couple of queries I had. Delivery of boxes was prompt and pick up straightforward.

Hallo very good client services.
If possible can you make te online inventory list more user friendly

Thanks Seven Seas team

Absolutely stellar experience working with this company, moving my life from Ontario, Canada to Auckland, NZ. Door-to-door pickup and dropoff was very convenient. No negative feedback. Thank you for the great service! Would highly recommend.

Overall, a very good experience. The boxes were solid and collected on time by a pleasant and professional driver. Any queries or changes I had were managed efficiently by the staff at Seven Seas through their helpline. Email updates were very helpful. I had a few issues with form filling that meant I needed some support and guidance. This was forthcoming. Overall, a professional and relatively stress-free experience.

I've used this international shipping service multiple times over the last few years and the customer service is always excellent. And the deliveries have always been to schedule.