SEVENSTORE Reviews 

4,434
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,223 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, often noting items arrived quickly and were well-packaged. Many people also highlight the outstanding customer service and helpful staff, who are described as professional, efficient, and quick to resolve issues. The overall service provided is consistently seen as excellent, making for a smooth and positive experience. However, some customers also noted difficulties with customer service, experiencing issues with slow responses, unhelpful interactions, or problems with refunds not being processed. A few other people also felt that there were occasional delivery problems, such as parcels being sent to the wrong address or left in insecure locations by couriers.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers describing them as helpful, efficient, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and prompt delivery,... See more

Customer service

Users describe positive interactions with customer service, with many reviewers praising the excellent and... See more

Product

Consumers find product experiences to be ambiguous, with many praising the quality, price, and speedy... See more

Service

Customers consistently note positive experiences with service, praising its efficiency, speed, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered Friday, and delivered on Sunday lunchtime 👍🏻👍🏻 20% off Look even better than website pics, quite a hard colour to describe. Warm Vanilla? Candescent Cream? Muted Lemon 🍋? The yellow l... See more

Company replied

Rated 4 out of 5 stars

This review may not give a full and accurate representation of this site due to the particular purchase I made. It was something which was extremely popular and was the sort of item you needed to be... See more

Company replied

Rated 4 out of 5 stars

Great range of exclusive trainers at decent prices. Delivery was very swift. Really happy overall.

Company replied

Rated 5 out of 5 stars

Dear Sevenstore Staff What a pleasure to find a online shop that is just fantastic in every way. Ordering was simple. My order was dispatched immediately and when my order arrived less the 48... See more

Company replied


Company details

  1. Clothing Store
  2. Men's Clothing Store

Written by the company

Shop the latest collections from curated mix of progressive designers and iconic brands online at SEVENSTORE. Free UK delivery on orders over £90. https://www.sevenstore.com/


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(4,434)

1,171 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased

The sale was great, and I was very pleased with the speed of delivery.

June 16, 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your 5‑star review, Jake. We’re pleased to hear you were satisfied with the speed of delivery. At SEVENSTORE, we take pride in providing a considered shopping experience, and your positive feedback is appreciated. We look forward to welcoming you again.

Rated 4 out of 5 stars

Very Good

Very Good experience

June 9, 2026
SEVENSTORE logo

Reply from SEVENSTORE

Hello,

Thank you for your feedback. We're glad to hear you had a positive experience with us. If you ever need any help or want to share more feedback, please feel free to get in touch. We truly appreciate your support!

Rated 5 out of 5 stars
SEVENSTORE logo

Reply from SEVENSTORE

Thank you so much for your fantastic review! We're thrilled to hear you had an easy purchase and fast delivery. Your support means a lot to us! 😊

Rated 5 out of 5 stars

Great service

Great service. Very prompt delivery. Kept me informed from start to delivery. One of few online shopping I’d recommend.

June 15, 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your kind words, Dale. We’re pleased to hear your experience was seamless and that you appreciated our communication throughout. Delivering a considered and refined service is our priority, and your feedback affirms our efforts. We look forward to welcoming you again soon.

Rated 5 out of 5 stars

Best shop in Liverpool ,variety of…

Best shop in Liverpool ,variety of brands ,my go to shop

June 15, 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your positive feedback, John. We’re pleased to hear you consider us your go-to shop in Liverpool with a variety of brands. We take pride in offering a curated selection and a refined shopping experience. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Items as expected and prompt delivery

Shoes delivered in time. Good service, recommended!

June 15, 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your 5‑star review. We’re pleased to hear your shoes arrived on time and that you had a positive experience. At SEVENSTORE, we take pride in delivering a curated and seamless service. We look forward to welcoming you back.

Rated 5 out of 5 stars

Great service

Really speedy, reliable service.

June 8, 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your kind words, Eleanor. We’re pleased to hear you experienced a speedy and reliable service. At SEVENSTORE, we take pride in delivering a curated and seamless shopping experience. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Very good top class service ilie …

Very good top class service ilie recommend

June 15, 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your kind words. We’re pleased to hear you had a positive experience and appreciate you taking the time to share your feedback. Your support means a great deal to us, and we look forward to welcoming you back soon.

Rated 5 out of 5 stars

As described

As described, fast delivery and great price.

June 14, 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your 5‑star review. We’re pleased to hear you appreciated the fast delivery and great price. At SEVENSTORE, we take pride in offering a curated and seamless shopping experience. We look forward to assisting you again soon.

Rated 5 out of 5 stars

Nobody does it better💯

Thanks for another great great purchase 💯and probably the fastest delivery in the world 👍honestly nobody does it better🙏👍

June 14, 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your kind words, Paul. We’re pleased to hear your order arrived promptly and met your expectations. At SEVENSTORE, we take pride in delivering a considered and seamless experience. We look forward to assisting you again in the future.

Rated 1 out of 5 stars

Avoid SEVENSTORE. Terrible Customer Service

Avoid SEVENSTORE. They delivered my order to the wrong address. When I reported it, they falsely accused me of making a fraudulent claim. They then admitted their tracking data was completely wrong and made a mistake.

After all this, they ignored my request for a refund and forced an unauthorised replacement order on me. Incredibly, their courier delivered that to the wrong address too.

Shocking customer service. I have been forced to escalate this to a bank dispute to get my money back. Shop elsewhere.

June 16, 2026
Unprompted review
SEVENSTORE logo

Reply from SEVENSTORE

Hello Mohammed,

Thank you for sharing your experience. We sincerely apologize for the distress and inconvenience caused by the delivery issues and the subsequent handling of your complaint. This is not the service standard we aim to provide at Sevenstore.

We understand your frustration with the repeated delivery errors and the challenges in obtaining a refund. Please be assured that we take your feedback seriously and request you to get in touch with our customer service team with your order details using the link below, and we will investigate this matter thoroughly:

https://www.sevenstore.com/support/

This will also help us prevent similar occurrences in the future. Thank you for your patience and understanding.

Rated 5 out of 5 stars

Quick and easy to use website

Quick and easy to use website found exactly what I was looking for and ordering was a simple process, great all round experience

April 8, 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your 5‑star review. We’re pleased to hear your experience with our website was smooth and that your order process was straightforward. At SEVENSTORE, we take pride in delivering a curated and seamless shopping experience, and your feedback reflects our commitment. We look forward to welcoming you again soon.

Rated 5 out of 5 stars

Great buying experience

Great buying experience - first class delivery and well packaged

June 14, 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your kind words, Stephen. We’re pleased to hear your experience with our delivery and packaging met your expectations. At SEVENSTORE, we take pride in offering a curated and seamless service, and your feedback affirms our efforts. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Had to change delivery details at the…

Had to change delivery details at the very last hour.

My neighbour has just passed me the delivered parcel

A very happy customer will shop with you again !! 😀

June 19, 2026
Unprompted review
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your kind words, Julie. We’re pleased to hear your parcel was received smoothly and that you’re happy with the service. Your positive experience is important to us, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Really quick delivery

Really quick delivery - happy with the trainers

June 13, 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your positive feedback. We’re pleased to hear your trainers arrived quickly and met your expectations. At SEVENSTORE, we take pride in delivering a considered and seamless experience, and your satisfaction is important to us. We look forward to welcoming you again.

Rated 5 out of 5 stars

Great price and delivered next day…

Great price and delivered next day during the weekend 5 ⭐

June 13, 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your 5‑star review. We’re pleased to hear your order arrived promptly during the weekend. At SEVENSTORE, we take pride in delivering a considered shopping experience, and it’s rewarding to know this was reflected in your recent order. We look forward to welcoming you back.

Rated 5 out of 5 stars

Excellent stuff all round top price and…

Excellent stuff all round top price and a smooth delivery 👌

June 2, 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your 5‑star review, Mark. We’re pleased to hear your experience was smooth and that you found our prices and delivery to be top quality. Your positive feedback reflects our commitment to delivering a curated and seamless shopping experience. We look forward to welcoming you again.

Rated 5 out of 5 stars

The delivery was fast am very happy i…

The delivery was fast am very happy i will definitely come back A++++ 👍

June 18, 2026
Unprompted review
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your 5‑star review. We’re pleased to hear your delivery was swift and that you’re happy with your experience. At SEVENSTORE, we take pride in offering a curated and seamless service. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Excellent service

Excellent service. Speedy dispatch and delivery. Goods delivered in well package parcel and presented nicely.

June 12, 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your 5‑star review, Max. We’re pleased to hear your goods arrived promptly and well presented. At SEVENSTORE, we take pride in delivering a curated and seamless experience, and your positive feedback reflects this commitment. We look forward to welcoming you again.

Rated 5 out of 5 stars

Extremely exciting to find a limited…

Extremely exciting to find a limited release item you thought you had missed out on!!!! And that’s what I got with Seven Store!!!! Absolutely chaffed to bits …. I didn’t wanna believe it until I actually got a tracking number. The delivery was super fast with DPD!!!!

June 12, 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your thoughtful review. We’re pleased to hear your limited release item arrived quickly and exceeded your expectations. At SEVENSTORE, we take pride in curating a refined shopping experience, and your positive feedback is truly appreciated. We look forward to welcoming you again soon.

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