Mostly very helpful costumer service. Ashame there are sometimes faulty items when buying from archives or stock mistakes on new and archive stock, and the order is withdrawn.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I generally love Sezane clothes and have been happy with almost everything I have bought; returns only made where I just did not need what I'd ordered and couldn't justify it, as per my order la... See more
Company replied
Overall, I am pleased with the items I’ve purchased from Sézane. I purchased three dresses (Dory, Donna and Fabiola), the Dahlia shirt, Barry cardigan, Justine basket bag and Rosa Low sandals. All ite... See more
Company replied
I had an issue with a package (carrier problem, not Sézane’s fault). Emily from customer service helped me sort it out and made the process really straightforward. She explained what would happen, r... See more
Company replied
Company details
About Sézane
Written by the company
For the past ten years, I have had the immense pleasure of writing the story of Sézane by your side. A story that places quality, creativity and service and the heart of everything.
Contact us
Contact info
115 rue du Bac, 75007, Paris, France
- www.sezane.com
4.0
Great
6K reviews
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The team is very helpful and have…
The team is very helpful and have addressed all my concerns or queries regarding orders effectively.
June 11, 2026
Reply from Sézane
Hello Audrey,
We are delighted to have been able to give you the best advice and the experience lived up to your expectations.
We look forward to welcoming you again at one of our Apartments.
Have a lovely day.
The Sézane Team.
what is going on with sezanes pant…
what is going on with sezanes pant sizing atm???? i have multible pants from them in size 36 that fits perfectly. Then i ordered a new pair of the same model in same size that is now way too small, i then order a size 38 which is still way too small and i couldn't even feel a difference from the 36. Really bad sizing and not at all true to size anymore. I even still fit the measurement guide for the 36 so it can't be right that i actually would have to go up to a 40 or even 42. I dont know if they have changed their sizing but it seems like it. If i were them i would make the clothes fit a lot more true to size. It's really annoying spending time returning 2 packages.
June 10, 2026
Unprompted review
Reply from Sézane
Hello Lea,
We are sorry for the difficulties encountered with our trousers sizing.
We have sent you a request for further information from Trustpilot so that we can contact you.
As this request remains unanswered, please write to us directly at hello@sezane.com so that we can help you and offer you a suitable solution.
Please don’t hesitate to reach out if you have any other questions.
Have a lovely day,
The Sézane Team
Great responsive customer service
Great responsive customer service! Each person is quick to respond and helpful in resolving any concern I have. Love their products!
June 8, 2026
Reply from Sézane
Hello Marisa,
We are delighted to learn that our team was able to provide you with a solution.
Please don’t hesitate to reach out if you have any other questions.
Have a great day,
The Sézane Team
Customer service subpar
I ask questions and get answers that don’t make sense. Also please only show photos of clothingitems you will be selling
June 4, 2026
Unprompted review
Reply from Sézane
Hello Veronica,
Thank you for taking the time to share your feelings, which we take into consideration.
We will make sure to share your feedback with our team.
Please don’t hesitate to reach out if you have any other questions,
The Sézane Team
Great customer service
Great customer service! The team responded quickly and helped me with my request.
June 5, 2026
Unprompted review
Reply from Sézane
Hello Valentyna,
We are delighted to learn that our team was able to provide you with a solution.
Please don’t hesitate to reach out if you have any other questions.
Have a great day,
The Sézane Team
Excellent customer service
June 5, 2026
Unprompted review
Reply from Sézane
Hello Ania,
We are delighted to learn that our team was able to provide you with a solution.
Please don’t hesitate to reach out if you have any other questions.
Have a great day,
The Sézane Team
Absolutely love the style but find…
Absolutely love the style but find website and communications very difficult
June 4, 2026
Reply from Sézane
Hello Bernadette,
We are happy that you like our collections, but we are truly sorry you find our website and communications difficult.
We invite you to contact us by email at hello@sezane.com if you have any questions ; we will be happy to help you.
See you soon,
The Sézane team
Reply from Sézane
Hello Mirela,
Many thanks for your feedback!
We are happy to hear that you appreciate our collections and their quality.
Have a great day,
The Sézane Team
£16 to try on a dress that they know is not the size advertised
£8 delivery seemed steep, but I really liked the look of the dress. So I ordered it.
EVERY item of clothing I have is size 10, so that is what I chose. It arrived promptly but was very small. I looked on the website and in the tiniest writing it says that for this dress the sizing is small….if they know this why not size it to be expected.
I wanted to exchange for a bigger size, but the onl6 option was to return, get the refund and then but again.
And I then discovered they charged me another £8 to return it!
£16 in charges to try on a dress that they advertised in a size that they acknowledge is bigger, in a font size that most won’t notice than what the dress is, is very misleading - obviously I gave up on rebuying in the bigger/right size
June 3, 2026
Unprompted review
Reply from Sézane
Hello Lucy,
We're sorry to hear of this experience.
Our team has come back to you by email and remains available, if needed.
Have a lovely day,
The Sézane Team
Reply from Sézane
Hello,
Many thanks for your feedback.
We are happy to hear that you appreciate our collections.
Have a great day,
The Sézane Team
Sezane "Customer Service" no- support
LE: It is not true that Sezane team came back to me by email. The only response I received from Sezane was mentioned in the Whatsapp messages exchanged this morning and mentioned by me in the body of this review.
So Sezane's answer below is not factual !!!!!
The answer is just a way of misleading the readers of
reviews.
Initial review: I requested Sezane "Customer Service" to allow me to return an item ordered some time ago in order to purchase a bigger size. I was aware that the item was outside of its return allowance period, however there was stock on the Sezane side on every single size which tells something about the market response on it. The response from the customer service was fast and with a "No, we do not accept returns outside the return period nor that we accept exchanges". And then a lot of blabla with how much the company values their customers' feedback. Voila, here is mine! I returned all the orders that I purchased in the last weeks that qualify for the return and I will not place another order to replace my item on hand. Needless to mention the orders placed only this year in value of thousands of EUR. Good business, Sezane!
June 1, 2026
Unprompted review
Reply from Sézane
Hello Calin,
We're sorry to hear of this experience.
Our team has come back to you by email and remains available, if needed.
Have a lovely day,
The Sézane Team
Good quality
May 30, 2026
Reply from Sézane
Hello,
Thank you for taking the time to share this valuable feedback with us.
We are delighted that you enjoyed the quality of our collection.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
I’m obsessed with the Sézane
I’m obsessed with the Sézane. Apart from the clothes (which I love), customer service is excellent and the somehow manage to give a personal touch through online shopping. Returns are free and super easy.
May 29, 2026
Reply from Sézane
Hello Katie,
Many thanks for your feedback.
We are happy to hear that you appreciate our collections and that they accompany you in your daily life.
Have a great day,
The Sézane Team
Thank you very much to you and the…
Thank you very much to you and the Sezane company for responding to customers in such a short time and with such kindness.
May 29, 2026
Reply from Sézane
Hello Fatemeh,
Thank you very much for your feedback.
We will be sure to share it with our team.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Excellent communication
Excellent communication, quick response. Clothes, shoes and jewelry are exceptional. Returns are easy and fast.
May 29, 2026
Reply from Sézane
Hello Marina,
Thank you very much for your feedback!
We are delighted to hear that you are happy with both our collections and our customer service.
Your kind words truly encourage our teams every day.
We hope to see you again very soon,
The Sézane Team
Reply from Sézane
Hello Sukanya,
We are delighted to learn that our team was able to provide you with a solution.
Please don’t hesitate to reach out if you have any other questions.
Have a great day,
The Sézane Team
The products are amazing and the…
The products are amazing and the customer service is exceptional!! 10/10 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️
May 28, 2026
Unprompted review
Reply from Sézane
Hello Karla,
Many thanks for your feedback.
We are delighted to know that you value our collections and that our customer service was able to assist you effectively.
Have a great day,
The Sézane Team
customer service rapido e attento!
May 26, 2026
Unprompted review
Reply from Sézane
Hello Barbara,
We are delighted to learn that our team was able to provide you with a solution :)
Please don’t hesitate to reach out if you have any other questions.
Have a great day,
The Sézane Team
Very quick action to a missing package…
Very quick action to a missing package plus I am always happy with the quality of the clothes sold.
May 20, 2026
Unprompted review
Reply from Sézane
Hello Tracey,
Many thanks for your feedback.
We are very glad to hear that the issue with your missing package was resolved quickly and that you are happy with the quality of our collections.
We look forward to seeing you again soon.
Have a great day,
The Sézane Team
Reply from Sézane
Hello Helen,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
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