Sézane Reviews 

Refuse to acknowledge defects in one of their garments. Astonished by the response given the staff are usually wonderful and the clothes are of good quality. However recent experiences are starting to put me off as someone who has been a loyal customer for years, prior to the boutique even opening shop in London.

Not only was the shipping fast and the quality just as good as in their Paris shops, even the packaging captures their unique aesthetic. I will certainly order from then again.

Nice clothes and good customer service but terrible delivery service - DPD. After I asked therm for three times to deliver the parcel to the pick up point, they did not bit return the parcel to the warehouse. Today, after I contacted Sezane and tell them that I can not reach the parcel, they said it is in the pick ip point I cjoswd. But they arw lying, the office is closed today.

Sézane staff are friendly, helpful, and attentive to customers' needs. They take the time to address any questions or concerns and make sure customers feel valued. Whether shopping in person or online, the experience is smooth, professional, and customer-focused. Their commitment to customer satisfaction is clear in the way they handle every concern with care and attention.

Super quality and style. Customwr service always very helpful. I never had a bad experience with Sezane.

The very best company. Their customer service goes above and beyond to be helpful. I will always shop with them.

Great experience and professional team at seaport location Boston MA

I absolutely love this brand! I really enjoy using the app, the products are beautiful, and the photography is simply stunning. Shopping here is always such a pleasure.

I love Sezane. Beautiful designs, ethical production, natural high quality fabrics and excellent customer service.

super!!! SEZANE

Lovely items and fabrics. Amazing

Very good customer service

I love this brand! And the customer service is very helpful!
Anyway, I would love to see Sézane become completely free of animal-derived materials.

Sézane offers beautiful, high-quality clothing with timeless designs. What I appreciate most is that they provide a wider size range, making it easier for more women to enjoy their collections. The customer service has always been helpful and professional, and every order feels thoughtfully prepared. Shopping with Sézane is always a lovely experience.

I've ordered a beautiful dress on the 31st of May. It was supposed to be delivered at a Budbee pick up point, on the 6th of June, according to DPD. However, tracking kept changing date and was eventually returned to supplier Sezane. I've replied that I still wanted the dress, even tho I've been waiting for 2 weeks at that point. After a few days, I've received a new tracking from PostNL. It was supposed to be delivered today, so I worked from home so I wouldn't miss it. Again, tracking is now showing it has not yet been received by PostNL, while yesterday, it said it was going to be delivered between 9 and 11 in the morning. I'm slowly losing faith I will ever receive my package. When asking the helpdesk for help, the reply is basically 'check your tracking. It says this and this', like I'm stupid. I hope I'll still receive my dress, but will never order here again.

Beautiful, well made clothes. Also very reactive service. I had a question about a return which was responded to within a day and handled within a few days.

Fantastic customer service- easy return and quick refund. Also lovely design and good material.

Overall, I am pleased with the items I’ve purchased from Sézane. I purchased three dresses (Dory, Donna and Fabiola), the Dahlia shirt, Barry cardigan, Justine basket bag and Rosa Low sandals. All items are true to size and of good quality. My only complaint is about the sandals. The very first time I wore them the sole peeled back almost immediately and there isn’t any cushion or support. The sore is very hard and therefore not very comfortable. The second night I wore them, the sole on the other sandals peeled back. I took them to a cobbler to glue the soles back on and it held up briefly but then peeled back again. I’m disappointed as these were expensive sandals. However, they are very pretty and the leather is soft and comfortable.

I really love Sezane and whenever I have a problem, the customer service is so fast and always so helpful and ready to help you.