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Shade Station Reviews 

32,452
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 5,857 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, excellent product quality, and competitive prices compared to high street stores. People also appreciate the smooth online ordering process and exceptionally helpful customer service when purchasing prescription glasses. Many buyers note that items arrive securely packaged and well protected, making it a reliable option for gifts. Though some customers experienced occasional issues with delivery delays, communication hurdles, or poor packaging, the vast majority of consumers remain fully satisfied. A few reviewers also mentioned receiving items with defects or facing minor return complications, though these instances are relatively rare overall.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that items are of high quality and arrive... See more

Delivery service

Users describe positive interactions with delivery_service, noting a smooth and straightforward ordering... See more

Price

People report positive experiences with price, highlighting that the costs are very competitive and... See more

Service

Clients share positive opinions on service, frequently highlighting the fast, efficient, and reliable... See more

Quality

Customers had positive experiences with quality, expressing satisfaction and delight with their purchases.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with my purchase, kept updated on status & sunglasses arrived well packaged & in protective case with lens cloth on date stated. Delivered by Royal mail tracked delivery. would definate... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered I believe 3 times now from this company and every time they have been fantastic! Amazing company, and genuine good deals on glasses. Everything comes packaged really well which is great w... See more

Company replied

Rated 5 out of 5 stars

I recently bought a pair of Oakley Airdrop frames from Shadestation as they were the only supplier of the 51mm wide lens frame and their price was incredible. Unfortunately my frame broke, I contacted... See more

Company replied

Rated 5 out of 5 stars

It was the first time i have ordered through shadestation and honestly i am very happy. I Got myself the new ray ban x asap rocky frames with prescription and transitioning lenses and they are great!... See more

Company replied


Company details

  1. Glasses Store
  2. Optician
  3. Sunglasses Store

About Shade Station

Written by the company

Founded in 2000, Shade Station is the UK’s Largest Independent Online Retailer of Luxury Eyewear.

Shop Glasses
Shop Sunglasses

About Shade Station

With several next day delivery options available, you can order today and receive your eyewear tomorrow, including prescription glasses and sunglasses, thanks to our on-site Optical Lab and in-house Dispensing Optician. Our unmatched online selection features over 100 of the world’s leading brands, from luxury names like Gucci, Saint Laurent, Prada, DITA and Valentino to timeless favourites such as Ray-Ban, Oakley, Tom Ford, Carrera and Police. With such a wide range, you’re sure to find exactly what you’re looking for.

To make shopping even easier, we offer a variety of secure payment options, including all major credit and debit cards, PayPal, Klarna and Clearpay, giving you the flexibility to pay in the way that suits you best. Whether you prefer to pay in full or spread the cost, checkout is fast, simple and completely secure.

Trusted Expert Knowledge

Written by the company

When you buy from Shade Station, you are not just choosing eyewear. You are choosing quality, authenticity and confidence from an established retailer trusted by hundreds of thousands of customers since 2000. Our commitment to service goes beyond the basics. Every order is handled by trained specialists, supported by our in-house Dispensing Optician and Optical Lab Technicians.

Official Authorised Retailer

Authenticity Guaranteed

Shade Station is an official authorised retailer that is trusted by the world’s leading eyewear brands, and you can be certain that every product you purchase from Shade Station is genuine, and sourced directly from the official supplier. This means you receive the same quality, packaging and authenticity as you would when buying directly from the brand itself, along with the confidence that your eyewear has been sourced through approved distribution channels. Our long standing relationships with brands, plus manufacturer product warranties ensure complete peace of mind with every order.

Why this matters when buying designer eyewear:

- Guaranteed genuine products with no risk of counterfeits.

- Full manufacturer warranty and aftersales support.

- Correct, current branded packaging and accessories.

- Accurate model numbers, markings and serial identification.

- Confidence that your eyewear meets strict quality standards.

Shade Station is a trading name of Blue Green Ltd.


Contact info

4.8

Excellent

TrustScore 5 out of 5

32K reviews

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4.8

All reviews

(32,452)

5,635 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality is always great,the variety is…

Quality is always great,the variety is great and speed of the delivery is great!

July 29, 2026
Shade Station logo

Reply from Shade Station

Glad to hear everything arrived quickly and that you’re happy with the quality and range. Thanks for taking the time to leave such a lovely review.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Speedy and no faff

Speedy and no faff

July 29, 2026
Shade Station logo

Reply from Shade Station

Pleased it was a smooth, speedy experience. Thanks for the review.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Super easy transaction at a good price…

Super easy transaction at a good price and next day delivery 👌

August 12, 2026
Shade Station logo

Reply from Shade Station

Great to hear everything was straightforward and that your order arrived the next day. Thanks for taking the time to leave us a review and for choosing Shade Station.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Great experience

I ordered my Oakley's at a discounted price, they arrived two days later and just as described.
Excellent service from Shade Station.

August 12, 2026
Shade Station logo

Reply from Shade Station

Glad to hear everything arrived quickly and as expected. Thanks for taking the time to leave such a positive review, and for choosing Shade Station.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Fast delivery

Easy website to use, found exactly what I wanted for the cheapest price and the turn around time was amazingly fast! I will definitely use this company again

August 12, 2026
Shade Station logo

Reply from Shade Station

It’s great to hear the website was easy to use and that your order arrived so quickly. Thanks for your feedback, and we hope to see you again.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Ordered several pairs

Ordered several pairs
Wide range of choice
Quick delivery
Any problems they contacted me
Love them

August 12, 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to share this. We’re pleased you liked the choice available and that delivery was quick, and it’s good to know our team could help when needed.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Highly recommended

Great service. Really quick turnaround to replace a smashed lens for my Raybans sunglasses. They also fitted polarised lenses free of charge. Highly recommend using this company.

August 12, 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave such a positive review. It’s great to hear the replacement was turned around quickly and that the polarised lenses were fitted as requested. We really appreciate the recommendation.

Best Regards,

Shade Station

Rated 1 out of 5 stars

Not great!

Ordered sunglasses, said next day delivery. Arrived 5 days later. I also requested different coloured lenses which they couldn’t be bothered fitting for me, instead left them in the box for me to fit myself. I wondered why they were cheaper than buying from Rayban direct.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

My first purchase from shade station…

My first purchase from shade station and I am very happy with it as well as the service it arrived with in few days

August 12, 2026
Shade Station logo

Reply from Shade Station

It’s lovely to hear your first order went well and that everything arrived within a few days. Thanks for choosing Shade Station and for leaving a review.

Best Regards,

Shade Station

Rated 5 out of 5 stars

great service

on time next day service .

August 12, 2026
Shade Station logo

Reply from Shade Station

Thanks for the kind feedback. We’re pleased the next day service arrived on time.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Brilliant.

It's not very often you come across a company that excels. Plus, I really am not one to give unwarranted praise. That said, Shade Station were quite simply faultless. I will explain why.
1st- Ordered & paid for wrong size sunglasses. Refund given. No problem.
2nd- Ordered 2nd pair of sunglasses. Received them & they didn't suit. Sent back. I messed up the return paperwork. Contacted them. They were quick & professional. Refund given.
3rd- Ordered 3rd pair of sunglasses. Received & all's good.
Their experience of me as a customer was probably that I was a bit of an idiot. As, if I'm honest, I did keep being a bit of an idiot! However, Shade Stations staff were always quick to respond, understanding & helpful. Couldn't really ask for more. Will definitely shop with them again.

August 12, 2026
Shade Station logo

Reply from Shade Station

What a brilliant review to read. Thanks for sticking with us and for your patience throughout the returns process — it’s good to know the team were able to help quickly and professionally each time. We really appreciate the support and look forward to seeing you again.

Best Regards,

Shade Station

Rated 5 out of 5 stars

The product I wanted at by far the best…

The product I wanted at by far the best price. Delivered quickly and extremely well packaged. Communication was fab and received updates and emails regarding delivery times etc. Would use this company again and again.

August 12, 2026
Shade Station logo

Reply from Shade Station

We really appreciate you taking the time to leave this feedback. It’s great to hear the price, packaging and delivery updates all met expectations. Thanks for choosing Shade Station.

Best Regards,

Shade Station

Rated 5 out of 5 stars

V good glasses

V good glasses

July 29, 2026
Shade Station logo

Reply from Shade Station

Glad to hear you’re happy with your glasses. Thanks for taking the time to leave a review and for choosing Shade Station.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Easy to plan and order sunglasses using…

Easy to plan and order sunglasses using the description and measurements online, now bought shades Maui Jim’s for myself and family we all love them and being Cat 2-3 excellent for driving in, cannot fault glasses a service, and delivery
well done Shade Station 👍🏻

August 12, 2026
Shade Station logo

Reply from Shade Station

It’s great to hear the ordering process was straightforward and that you’re pleased with the sunglasses. Thanks for your kind feedback on the service and delivery, and for recommending Shade Station.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Great shopping experience

Lots of choice. Liked to virtual try it on tool. Easy to order and arrived quickly, well packaged and exactly as described. Very pleased with purchase

August 12, 2026
Shade Station logo

Reply from Shade Station

We’re pleased to hear everything went smoothly and that the virtual try-on tool was helpful. Thanks for taking the time to leave such a lovely review — it’s great to know the order arrived quickly and as expected.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Easy shopping experience and fast…

Easy shopping experience and fast delivery the glasses I purchased was £100 less than the Sunglasses Hut

August 12, 2026
Shade Station logo

Reply from Shade Station

Great to hear the order was easy and delivered quickly, and that you were pleased with the price too. Thanks for taking the time to leave a review and for choosing Shade Station.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Excellent Product and Fast Delivery.

Very happy with my purchase. Delivery was quick, the product is excellent quality, and the price was reasonable. Everything went smoothly and I have absolutely no complaints. I would definitely recommend Shade Station.

August 12, 2026
Shade Station logo

Reply from Shade Station

Lovely to hear everything went smoothly and that you’re happy with the quality and delivery. Thanks for recommending Shade Station and for taking the time to share your feedback.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Quality is exceptional

Quality is exceptional. Customer service is professional, efficient and easy to access. Highly recommend.

Natasha Customer Service Manager fantastic

August 19, 2026
Unprompted review
Shade Station logo

Reply from Shade Station

We really appreciate you taking the time to share this. It’s great to hear you found the service professional, efficient and easy to access, and we’ll make sure Natasha sees your kind words too.

Best Regards,

Shade Station

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