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Shade Station Reviews 

32,540
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 5,854 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable prices, the impressively wide range of eyewear styles available on the website, and the exceptionally fast shipping times. Many happy buyers note that products always arrive securely packaged, in immaculate condition, and exactly as described on the online store. However, some people mentioned experiencing frustrating delivery delays or facing prolonged waiting times when ordering their custom prescription lenses. A few consumers also encountered minor issues with items arriving damaged or found the return process challenging to navigate properly. Some reviewers noted that getting proper support or resolution for these complications took longer than expected.

What people talk about most

Product

Consumers find product to be positive, highlighting high quality, great pricing, and fast delivery times.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping times... See more

Price

Users describe satisfaction and appreciation for the competitive price options available. Reviewers... See more

Service

Clients share positive opinions on service, highlighting fast delivery and easy ordering. Consumers... See more

Quality

Reviewers mention positive feedback about quality, expressing immense satisfaction with their purchases.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would definitely recommend and buy again. Good selection, fair prices. Easy to find exactly what I was looking for. Arrived within stated SLA, well packaged. Only issue was delivery company (Royal M... See more

Company replied

Rated 5 out of 5 stars

Very pleased with my purchase, kept updated on status & sunglasses arrived well packaged & in protective case with lens cloth on date stated. Delivered by Royal mail tracked delivery. would definate... See more

Company replied

Rated 5 out of 5 stars

Ordered my new Versace glasses on the evening of the 22nd of August 2026 & they were here by 11.30am on Sunday the 23rd August. Well packaged and order exactly right…1st class service from this compa... See more

Company replied

Rated 5 out of 5 stars

I had some questions before I placed my order , re sizes & who the Delivery Company would be , as I’ve had nightmares with order that NEVER delivered by EVRI …. I was connected with a super helpful la... See more

Company replied


Company details

  1. Glasses Store
  2. Optician
  3. Sunglasses Store

About Shade Station

Written by the company

Founded in 2000, Shade Station is the UK’s Largest Independent Online Retailer of Luxury Eyewear.

Shop Glasses
Shop Sunglasses

About Shade Station

With several next day delivery options available, you can order today and receive your eyewear tomorrow, including prescription glasses and sunglasses, thanks to our on-site Optical Lab and in-house Dispensing Optician. Our unmatched online selection features over 100 of the world’s leading brands, from luxury names like Gucci, Saint Laurent, Prada, DITA and Valentino to timeless favourites such as Ray-Ban, Oakley, Tom Ford, Carrera and Police. With such a wide range, you’re sure to find exactly what you’re looking for.

To make shopping even easier, we offer a variety of secure payment options, including all major credit and debit cards, PayPal, Klarna and Clearpay, giving you the flexibility to pay in the way that suits you best. Whether you prefer to pay in full or spread the cost, checkout is fast, simple and completely secure.

Trusted Expert Knowledge

Written by the company

When you buy from Shade Station, you are not just choosing eyewear. You are choosing quality, authenticity and confidence from an established retailer trusted by hundreds of thousands of customers since 2000. Our commitment to service goes beyond the basics. Every order is handled by trained specialists, supported by our in-house Dispensing Optician and Optical Lab Technicians.

Official Authorised Retailer

Authenticity Guaranteed

Shade Station is an official authorised retailer that is trusted by the world’s leading eyewear brands, and you can be certain that every product you purchase from Shade Station is genuine, and sourced directly from the official supplier. This means you receive the same quality, packaging and authenticity as you would when buying directly from the brand itself, along with the confidence that your eyewear has been sourced through approved distribution channels. Our long standing relationships with brands, plus manufacturer product warranties ensure complete peace of mind with every order.

Why this matters when buying designer eyewear:

- Guaranteed genuine products with no risk of counterfeits.

- Full manufacturer warranty and aftersales support.

- Correct, current branded packaging and accessories.

- Accurate model numbers, markings and serial identification.

- Confidence that your eyewear meets strict quality standards.

Shade Station is a trading name of Blue Green Ltd.


Contact info

4.8

Excellent

TrustScore 5 out of 5

33K reviews

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4.8

All reviews

(32,540)

5,731 reviews in the last 12 months

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Rated 1 out of 5 stars

Total money waste !!

I recently ordered a pair of prescription sunglasses from Shade Station, and I am incredibly disappointed. First, the delivery took an unreasonably long time. Worse, when they finally arrived, the lenses were entirely blurry and clearly did not match my prescription. I own several pairs of prescription sunglasses from various other makers, all of which have crystal-clear vision and excellent quality, which makes the poor quality of these even more obvious. This was my first time ordering from Shade Station, and after spending £200 on glasses I can't even use, it will definitely be my last. A complete waste of money.

August 17, 2026
Shade Station logo

Reply from Shade Station

Thank you for taking the time to share this. We’re sorry to hear the prescription sunglasses haven’t met your expectations, especially after the wait. We haven’t been made aware of any issues with this order so we’ll be in touch to look into it further and see what’s happened.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company. We ordered prescription glasses on a Saturday, we got a call about 30 mins later advising us the lenses we ordered were not in stock but that there was a lower cost substitute if we did not want to wait. We agreed to this and paid for the next day delivery service (Sunday). The glasses are perfect and arrived less than 24 hours after ordering. They were delivered on a SUNDAY! We spoke to Jenna on the Monday and she refunded the difference between the lenses we ordered and substitute lenses. We are completely blown away but how amazing this company have been and we will we using again and recommending to friends and family. Thank you :). *****

August 22, 2026
Unprompted review
Shade Station logo

Reply from Shade Station

That’s lovely to hear, and thank you for taking the time to share such detailed feedback. We’re pleased we could help get everything sorted quickly, and it’s great to know the glasses arrived so promptly and are perfect. I’ll make sure your kind words are passed on to Jenna as well.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Brilliant service

Brilliant service

August 17, 2026
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Reply from Shade Station

Thanks for leaving us a review. We’re glad you were happy with the service and hope you enjoy your glasses.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Ordered Sunday and received Monday

Ordered Sunday and received Monday. Incredible service.
Oakleys well protected and exactly as ordered.
Thank you.

August 16, 2026
Shade Station logo

Reply from Shade Station

Great to hear your order arrived so quickly and that everything was well protected and exactly as expected. Thanks for taking the time to leave us a review.

Best Regards,

Shade Station

Rated 5 out of 5 stars

I have always bought my sunglasses from a competitor until I found Shade Station

I have always bought my sunglasses from a well-known high street retailor both in store and online. However, the recent hike in prices really started to grate on me and I couldn't bring myself to buy from them any more. Instead, I came across Shade Station and compared like for like with the sunglasses I wanted. I was taken aback by the huge difference in price, even after discount codes were used.

After much deliberating, I took a chance and ordered a pair of sunglasses from Shade Station. Not only were they shipped on the same day, I received them the following working day. I could not be happier with the service and how well packaged my sunglasses were.

10/10 for service, delivery and price. As I type this, I am ordering a second pair of sunglasses (and plan to order a third after that).

August 24, 2026
Unprompted review
Shade Station logo

Reply from Shade Station

It’s great to hear you found us and that the price, delivery and packaging all hit the mark. Thanks for taking the time to leave such a thoughtful review, and we’re pleased your sunglasses arrived so quickly. We really appreciate your support and hope the next pair is just as straightforward to order.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Quick and easy to order

Quick and easy to order. Came well wrapped and arrived exactly when it was due.

August 17, 2026
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Reply from Shade Station

Lovely to hear your order was quick and easy from start to finish. Thanks for letting us know it arrived well wrapped and on time. We really appreciate you taking the time to share your experience.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Prompt delivery and slight issue with…

Prompt delivery and slight issue with frame was resolved immeditaely - and with quick human support.

August 15, 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. It’s good to hear your order arrived promptly and that the issue with the frame was resolved quickly with helpful support. We really appreciate you sharing your experience.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Charlotte was absolutely brilliant and…

Charlotte was absolutely brilliant and so helpful on the chat. She was genuine, friendly and really personalised the conversation, so it never felt like I was speaking to a robot. She made everything so easy and straightforward. Honestly, one of the easiest and best customer service chats I’ve had. Thank you, Charlotte! ⭐️⭐️⭐️⭐️⭐️

August 17, 2026
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Reply from Shade Station

It’s great to hear you had such a smooth experience with our chat team. Thanks for your kind words about the support you received — we’ll be sure to pass this on.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Excellent service

On time fast service

August 16, 2026
Shade Station logo

Reply from Shade Station

Thanks for your review. We’re pleased to hear everything arrived on time and that you were happy with the service.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Unbeatable price

Unbeatable price, quick delivery. Very happy

August 16, 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. It’s great to hear you were happy with the price and that your order arrived quickly. We really appreciate your feedback and hope you enjoy your glasses.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Quality

Great and quality shades, quick delivery

July 29, 2026
Shade Station logo

Reply from Shade Station

We’re pleased to hear you’re happy with the quality and delivery of your shades. Thanks for taking the time to leave a review and for choosing Shade Station.

Best Regards,

Shade Station

Rated 5 out of 5 stars

All good thanks

August 2, 2026
Shade Station logo

Reply from Shade Station

Glad everything was straightforward with your order. Thanks for taking the time to leave a review and for choosing Shade Station.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Great price

Great price. Posted and delivered quickly. Glasses are really nice.

August 13, 2026
Shade Station logo

Reply from Shade Station

Thanks for the lovely feedback. It’s great to hear you were happy with the price and that your glasses arrived quickly.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Great prices on all the brands

Great prices on all the brands. And delivery really speedy. Will definitely buy again.

August 16, 2026
Shade Station logo

Reply from Shade Station

That’s great to hear. Thanks for your kind words about the prices and delivery, and we really appreciate you saying you’d buy again.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Fast delivery/ great price

Fast delivery/ great price

August 16, 2026
Shade Station logo

Reply from Shade Station

Great to hear everything arrived quickly and that you were happy with the price. Thanks for taking the time to leave a review.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Good value Ray Bans

August 2, 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. We’re glad you’re happy with the value of your Ray-Bans and appreciate your feedback.

Best Regards,

Shade Station

Rated 5 out of 5 stars

10/10

The product, price and delivery service were all perfect.

August 23, 2026
Unprompted review
Shade Station logo

Reply from Shade Station

Great to hear everything went smoothly with the product, price and delivery. Thanks for taking the time to leave such a positive review.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Excellent Service

So happy with my glasses. I broke my frames & they sent me a link to rebut them and post the old ones back to have the lenses re-fitted to my new pair. Fabulous service.; Many Thanks

July 12, 2026
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Reply from Shade Station

It’s great to hear you’re happy with your glasses and that we could help with the frames and lens refit. Thanks for taking the time to leave such lovely feedback.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Great staff who will go out of their…

Great staff who will go out of their way to help and resolve issues! Im a returning customer and will continue to be. Special mention to Natasha and Jenna…

August 16, 2026
Shade Station logo

Reply from Shade Station

Thanks for the kind words and for being a returning customer. We really appreciate you taking the time to mention Natasha and Jenna too — it means a lot to the team.

Best Regards,

Shade Station

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