Shadow offers decent performance to play my favorite games on high settings and - if it works - is easy to use. However, it is kinda slow to start up, and sometimes is plagued by technical issues... See more
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Review summary
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What people talk about most
Based on these reviews
Service got worse over time. If you're on a fast Ethernet connection, you cannot beat it. However, servers frequently reboot or are unavailable. I was using the Shadow for gaming and remote work. N... See more
Company replied
I’ve been using Shadow for many years and I’m paying for Shadow PC Power, their strongest option. Overall, it’s still cheaper than buying a brand-new gaming PC, and there are clear advantages —... See more
Company replied
The experience was brilliant. as promised, low latency performance everything checks out. my main concern is the price to performance. In my opinion, running games specifically, i found the... See more
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Company details
About Shadow
Written by the company
Shadow brings a full Windows 11 gaming & creative rig to every screen you own, powered by RTX‑class GPUs and ultra‑low‑latency streaming.
from $29.99 / month
Gaming experts love it!
PCmag
"As long as you have a good network connection, you don't need a powerful computer to do all the PC gaming you want."
Contact info
42 Av. de la Prte de Clichy, 75017, Paris, France
- info@shadow.tech
- www.shadow.tech
3.0
Average
6K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Thanks Shadow PC.
Using a shadow PC is ideal for avoiding the hassle of purchasing a PC.
We have very good power, for an excellent price.
Per year, it costs me less than buying components to continue working/playing.
Thanks Shadow
October 8, 2025
Reply from Shadow
Thank you for your enthusiasm, Morphée. We appreciate your 5-star review and are pleased to learn that enjoying a Shadow PC helps you avoid the hassle of purchasing a traditional PC while offering the power you need for both work and play. Your satisfaction confirms our commitment to delivering excellent value and performance. We remain dedicated to enhancing your experience and look forward to continuing to meet your expectations.
Thank you for choosing Shadow.
#TeamShadow
Awful
Awful, they auto renew subscriptions and just keep on lifting money and refuse to return it
On a fast wired internet connection it’s taking more than a second to even register my click on the desktop never mind in game awful service awful suppprt system scammy tactics to take your money
October 10, 2025
Unprompted review
Reply from Shadow
Hello there,
Thank you for your reply.
Please rest assured that auto renewing subscriptions re the standard for almost all services.
I am sorry to hear that you have encountered latency issues, our support team is always available should you require assistance.
Best regards,
Unmatched offering, truly a glorious product.
Unmatched offering, truly a glorious product.
I’ve been using Shadow PC for 9 months (Pro advanced, Server location EU, Frankfurt, connecting from Sweden) and rely on it regularly. Issues are extremely rare, and support is excellent. The value you get from Shadow is unmatched anywhere else at this price. Given all that, I’ll happily remain a customer moving forward.
October 8, 2025
Unprompted review
Reply from Shadow
Thank you very much for your detailed review, Anders. We are really happy to receive your 5-star rating and truly appreciate your enthusiasm! It is encouraging to know that our product’s performance and support meet your high expectations, even while connecting from Sweden to our EU server in Frankfurt. Your satisfaction and ongoing trust are exactly what we strive to achieve. Should you ever have any questions or further suggestions, please do not hesitate to contact us via the support options in your Shadow account.
#TeamShadow
I was willing to say that Shadow is a…
I'm editing this review, as Shadow became absolutely horrible to use in the past couple of days. Just full of latency, had no problem during 2 weeks and all of a sudden nothing works anymore.
Terrible, won't subscribe EVER again.
I was willing to say that Shadow is a perfect service because I had no issue with my cloud computer so far... but it changed, and drastically.
It doesn't mean Shadow is bad, Shadow is actually not bad, but could be way better.
First of all, it's been a few days now I'm experiencing lag spikes during the morning and during the night. In the afternoon I almost have 0 problem expect for one and this one is annoying:
Sometimes, I don't why it happens, but the key I press on my keyboard, if I press one during the issue will simply keep activating by itself until I turn off the keyboard and turn it back on.
That means if I'm playing GTA and driving a car, if I'm using Z or Q or D or whatever to control the car, if the issue happens during that specific time, then the car will just smash into the wall, or keep driving by itself or keep reversing because they key I'm pressing just stay locked as if I was manually pressing it.
Absolutely not funny when you're playing FiveM.
Also the default storage is a huge problem. In 2025 storage doesn't cost that much, and having to start with only 500gb (well less because of Windows installation)is just ridiculous, and the amount of extra money you need to put every month for more storage is as well ridiculous.
Shadow has the ability to be a real competitor on the market, but it seems the company is just killing itself by offering a product that is not that good by default.
It's not bad, but it's not extraordinary.
I would also point the fact that you can't run any VPN on shadow, which is really annoying. I know there's split tunneling but in my case it's not what I need.
Should you buy Shadow ? Well if you're not too demanding then yes, but if you want the maximum and the most powerful experience of having a gaming computer... then no.
Shadow is good If you're just lacking a PC for 6 or 7 months. I wouldn't advise anyone to use any cloud services for years, it's just nonsense.
October 8, 2025
Unprompted review
Reply from Shadow
Hey there! We regret to hear that your experience with our Shadow PCs degraded drastically after initially having a good time! We encourage you to reach out our helpful Shadow Support team so they can best assist you in resolving your latency and input issues so you can still get to enjoy your Shadow PC to the fullest! You can reach out to them here: https://support.shadow.tech/hc/en-us/articles/32731826120081-Contacting-Shadow-Support
We appreciate your time and hope you can give us another shot in the future!
Team Shadow
Reply from Shadow
Thank you very much for your positive feedback, Bodo. We truly appreciate your 5-star review and are delighted that you enjoy the full PC experience on Android, with all your games running flawlessly. Your enthusiasm reinforces our commitment to providing excellent service and innovative features for our users. We are grateful for your support and hope you continue to enjoy using Shadow. Should you have any questions or require assistance in the future, please feel free to reach out through the support section in your Shadow account.
#TeamShadow
Feels scammy
I subscribed through the UK Shadow website at the advertised price of £32.99.
When I clicked “Order,” I was silently redirected to the US checkout ($37.99) and provisioned on a US datacenter (Washington).
This gives me ~80ms latency, making the service unusable.
Support now claims my account has an “American billing address,” which is incorrect — I live in the UK, entered a UK postcode, and paid from a UK bank account.
They also told me the only way to get a refund is to purchase a second subscription — which under UK consumer law is illegal.
So far I’ve had no resolution, and Shadow have ignored my last escalation. To me, this feels like I’ve been scammed into paying for a service I cannot use.
I’m now preparing to escalate through my bank (TSB), UK Trading Standards, and legal advice. But it’s important that others here are aware this can happen — you may think you’re paying for a UK service and end up locked to a US server instead.
I would prefer Shadow resolve this properly, but right now it feels like a serious breach of trust.
October 2, 2025
Unprompted review
You should change your strategy
You should change your strategy! I think there are many people like me who just bought a subscription, because they wanted to play only one game they couldn't play somewhere else. If this game is not working and there is no possibility to get the money back, then it feels like a scam! Think about it!
September 29, 2025
Unprompted review
Reply from Shadow
Hello,
We're sorry you had a bad experience with our Shadow product.
Should you encounter any technical issues, please don't hesitate to contact our Support Team from your account space.
We hope to see you again and wish you all the best.
Shadow team
10/10
Good service, amazing specs, lets me do absolutely everything I wanted to for a fraction of the price. I'm yours for at least the next few years.
September 29, 2025
Reply from Shadow
Thank you for sharing your positive experience with Shadow. We appreciate your perfect 10/10 rating and are delighted to learn that our service, powerful specs, and competitive pricing meet your needs. Your confidence in us for the coming years is truly encouraging. We strive to provide a seamless experience that empowers you to do everything you desire with ease. Should you have any questions or need further assistance in the future, feel free to reach out through your Shadow account. Thank you again for your continued trust and support.
#TeamShadow
Great for cloud gaming!
September 23, 2025
Reply from Shadow
Thank you, Mathis, for your wonderful feedback and for giving us a five-star rating. We truly appreciate your enthusiasm and are pleased that you enjoy cloud gaming with Shadow. Your positive review highlights our commitment to providing a seamless and high-performance service for all your gaming needs. We hope you continue to have great gaming experiences and remain confident in our dedication to excellence. Thank you again for your trust and support. #TeamShadow
great performance for little money
If you don't have €2,600 to spare to buy a gaming PC, then a Shadow Cloud PC with RTX graphics is just the thing for you.
September 25, 2025
Reply from Shadow
Dear Detlev, thank you for your enthusiasm and for sharing your positive experience with us. We greatly appreciate your 5-star rating and are delighted that our Shadow Cloud PC with RTX graphics offers great performance at an affordable price. Your comment highlights exactly what we aim to provide, a high-performance alternative to costly gaming PCs. It is rewarding to know that our service meets your expectations and makes advanced gaming technology accessible. Thank you again for your trust and kind words.
#TeamShadow
Pretty good service
Pretty good service, reliable and always available. Solid performance and nice interface.
I would appreciate the option to NOT kill the virtual machine when left idle, because several times it killed my unsaved progress.
September 26, 2025
Unprompted review
Reply from Shadow
Dear Roberto,
Thank you for taking the time to share your experience with our service. We appreciate your 4-star rating and are pleased that you enjoy the reliability, performance, and interface of Shadow PC. We have noted your concern regarding the virtual machine shutdown, we have an options called "Always ON", you can check it on our website ! Thanks a lot.
Thank you once again for your feedback.
#TeamShadow
Be careful
Be careful, terrible experience with them.
I bought their Neo Gaming Plus service, and it didn't work for me, even though I have a great internet connection at home.
I requested a refund, and they told me it's not possible to refund anything. Support keeps repeating that they don't accept returns, even though I told them the service doesn't work.
Reply to comment
FALSE: You denied me a refund, so please refund me based on your statement below.
September 24, 2025
Unprompted review
Reply from Shadow
Hello Endler,
We're sorry to see that you didn't have a good experience with your Shadow.
We're always trying to improve our services and products.
Please note that we follow redicted guidelines for our refund policy. We never decline a request if the issue originates from our services.
Feel free to reach out to our support team if you need further assistance!
We wish you a excellent day.
Best regards,
Decent performance, but sometimes issues
Shadow offers decent performance to play my favorite games on high settings and - if it works - is easy to use.
However, it is kinda slow to start up, and sometimes is plagued by technical issues which require a restart (for example, sometimes no GPU is attached, and without GPU, games won't run). Also, it restarted randomly a few times due to a BSOD / bugcheck error.
I also hope it will get updated to windows 11 + tpm 2.0 soon, because windows 10 is almost end of support and some newer games require tpm 2.0 for online multiplayer.
September 22, 2025
Unprompted review
Reply from Shadow
Thank you for sharing such detailed feedback. We’re glad to hear Shadow delivers the performance you need for your games, though we regret the interruptions you’ve experienced with startup times, GPU detection, and stability. Our teams are actively working on continuous improvements to reduce such issues.
Regarding your concern about Windows 11 and TPM 2.0 – we fully understand the importance of keeping up with modern requirements, and we’re already preparing the next steps to ensure Shadow is ready for the future of PC gaming.
We appreciate your constructive input and hope to provide you with a smoother experience moving forward.
The Shadow Team
Efficient and easy to use
Everything works really well and is easy to use and to install. Some troubles with the sound sometimes though.
September 16, 2025
Unprompted review
Reply from Shadow
Dear Mina, thank you for sharing your feedback. We appreciate your positive four-star rating and are pleased to learn that you find our service efficient and simple to install. We have noted the occasional sound issues you mentioned and value this input as an opportunity to improve. At Shadow, we strive to offer a seamless experience, so if these sound troubles persist or you require further assistance, please contact us via the support options available in your Shadow account. Thank you again for your review.
#TeamShadow
Don’t waste your money on Shadow PC
I’ve been using Shadow PC for a while and, honestly, I’m pretty disappointed with the experience. The hardware is quite old, so you sometimes see graphical artifacts, and the virtual machine itself can occasionally freeze — when that happens, it can take up to an hour to reboot. Packet loss is frequent, and ping can randomly spike from 30 to 60 ms, which makes gaming frustrating. The Shadow app is unstable too, often requiring a restart or re-login to fix issues. Support is slow, sometimes taking almost a week to respond.
Another big problem is the queue to access your virtual machine — it can take 20–40 minutes, or even up to 1.5 hours, which often leaves almost no time to actually play.
I recently switched to Boosteroid, and so far it’s been smooth and reliable. No noticeable lag or freezes, and the service is much cheaper at €10/month compared to €50 for Shadow.
September 16, 2025
Unprompted review
Reply from Shadow
Hey there! We appreciate your feedback and sincerely apologize that this has been your experience. We encourage you to reach out to our Support Team to resolve your issues, they are available Monday to Friday and I can assure you all tickets are replied in the order they are received and we do not have 1 week long reply times. You can reach them here: https://support.shadow.tech/hc/en-us/articles/32731826120081-Contacting-Shadow-Support
We hope you can give us a chance in the future as we continue to improve the service for all of our users!
Team Shadow
Pay the highest tier dont get what you paid for
Pay the highest tier, only to not be able to use it because servers are always full. They should begin giving refunds for every minute you are "waiting for a spot". Stay away don't buy.
September 5, 2025
Unprompted review
Reply from Shadow
Hey there! We sincerely apologize about the queue issues you've encountered at this time. Our teams are hard at work to resolve the situation so that all users can use their Shadow PCs to the fullest. We also encourage you to reach out to our support team so we can have visibility of this issue and best assist you: https://support.shadow.tech/hc/en-us/articles/32731826120081-Contacting-Shadow-Support
Team Shadow
Shadow drive works horribly
Shadow drive works horribly. Uploading files is a nightmare: it takes for ever and stops randomly. It provides no overview of progress like Google or Microsoft Drive.
September 15, 2025
Unprompted review
Reply from Shadow
Hey there! We appreciate your feedback and sincerely apologize that you've had these issues with your Shadow Drive experience. We encourage you to reach out to our Shadow Support team who will be more than happy to help you out and get the most out of your Shadow Drive experience. You can contact them here: https://support.shadow.tech/hc/en-us/articles/32731826120081-Contacting-Shadow-Support
Team Shadow
Waiting on an available slot EVERY TIME
No available slot. 30 - 45+ min wait times. I've been a Shadow PC member for years. Over the last year their capacity issues (at least for the Portland servers) have gotten worse and worse. You don't pay for a virtual PC to not have access to it. It's unavailable when you'd expect traffic to be minimal (e.g. 2 PM on a Tuesday, or 2 AM on a Sunday). It's a shame they say they're fixing their capacity issues and nothing changes.
September 8, 2025
Unprompted review
Reply from Shadow
Thank you for sharing your experience.
We understand how frustrating long queue times can be, especially as a long-time member. Demand for Shadow has grown significantly in certain regions, which can occasionally impact access during off-peak hours as well. Our teams are actively working on expanding capacity and optimizing allocation to improve the experience for all users. While these improvements take time, we remain committed to delivering the service you subscribed to and appreciate your continued patience and feedback.
The Shadow Team
The experience was brilliant.... But ( im just nitpicking )
The experience was brilliant.
as promised, low latency performance everything checks out. my main concern is the price to performance.
In my opinion, running games specifically, i found the CPU to be the bottleneck of the system. and only running at 2.8Ghz? I do understand the constraints of running blade infrastructure but the EPYC 7543P is definitely not a game changer in any way, i beleive they hurt themself with the choice of CPU to use in their virtual environments.
I would prefer to see the AM5 socketed EPYC series. ( 4004 EPYC ) not only does the CPU series account for server application and workspace, including but not limited to video editing and 3d rendering on top of any CPU intensive specific workload but it has the clockspeed and with it being an AM5 architecture the TDP is gorgeous giving thermal headroom in the very compact blade config.
Its not bad. In my mind personally, they missed out on something very simple.
September 8, 2025
Unprompted review
Reply from Shadow
Hello there,
Thank you for your review!
We appreciate this feedback as it helps us spot potential issues and areas where we could improve on.
Our offers are often changing and the associated hardware is updated accordingly.
While we do not yet have official dates for future updates please rest assured that this will be taken into account for future plans.
Best regards,
Reply from Shadow
Dear Mohammad, thank you so much for your kind words. We are truly grateful for your five-star review and the positive feedback you shared. Your enthusiasm motivates us as we continue to provide an exceptional experience and maintain the quality of our service. We are delighted that you appreciate the effort we put into ensuring a smooth and enjoyable platform. Thank you once again for taking the time to share your experience with us.
#TeamShadow
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