Banner for Sharps Pixley - a member of the Degussa Group

Sharps Pixley - a member of the Degussa Group Reviews 

2,396
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 347 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly competitive prices, exceptionally fast delivery services, and the professional attitude of the staff. Many people also highlight the smooth online ordering process, stylish packaging, and wonderful presentation of the products received. However, some reviewers were not happy with occasional delivery delays, communication hurdles, or unexpected extra processing charges. A few consumers additionally pointed out specific problems concerning product condition, such as scratches, along with uncomfortable in-store staff interactions. These minority experiences highlight areas where some individuals encountered difficulties despite the overwhelmingly positive general consensus among buyers.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the fast, professional, and friendly... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Price

People report positive experiences with price, often highlighting very clear and competitive pricing that... See more

Staff

Reviewers mention positive feedback about staff, highlighting professional, polite, and cheerful service.... See more

Product

Consumers find product to be positive, highlighting that items arrive promptly, securely, and in excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good experience, very good prices compared with others dealers...I've been buying from Sharps Pixley since 2019 and every time they were perfect and very fast delivery. I've placed another orde... See more

Rated 5 out of 5 stars

Received my first order of silver coins today. They were excellent and sold at a good price arrived in quick time well packed including a velvet bag.will definitely be using again for my precious meta... See more

Company replied

Rated 5 out of 5 stars

My visit was expected, which meant i did not have to queue up. It was a fast, personal and cheerful service by staff who I have seen over and over. It was an experience better than a visitit to my GP... See more

Rated 5 out of 5 stars

I've been buying gold and silver bullion for a while and always looking for lowest premiums. This is the best value purchase to date, and glad that it's possible to buy using credit card, unlike my f... See more


Company details

  1. Investment Service
  2. Coin Dealer
  3. Gold and Silver Trading Company
  4. Gold Dealer
  5. Non-Bank Financial Service

Written by the company

Sharps Pixley is an independent full-service precious metal brokerage. Founded on traditional values of service, discretion, integrity and respect, we are dedicated to providing a high quality service to a global client base of private clients, family offices, institutional investors, trusts, SIPPs and SSASs. Our interest is to make precious metals accessible in the West End of London with our flagship showroom. Our resources are focused on promoting transparency within the precious metals market, helping us deliver the most competitive prices for our clients. As a wholly owned subsidiary of Degussa, Europe’s leading independent precious metals group, we provide our clients with institutional scale, service and support delivered in a uniquely personal way. Alongside our comprehensive bullion range, we offer investment, vaulting and safe deposit services to clients. We offer gold and silver bars & coins of the highest purity including Sharps Pixley bars, Degussa bars, and coins such as Britannia, Sovereign, Maple & Krugerrand, all available to purchase online or in store.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,396)

327 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service. Rapid delivery. Will use again

June 11, 2026
Sharps Pixley - a member of the Degussa Group logo

Reply from Sharps Pixley - a member of the Degussa Group

Dear Mr Usenmez,

Thank you for your positive feedback. We are delighted that you were pleased with our customer service and the prompt delivery. We look forward to serving you again in the future.

Kind regards
Your Degussa Team

Rated 5 out of 5 stars

Excellent Service

A very quick and easy process.
We rang to ask a question regarding our payment and our concerns were dealt with immediately, making us feel relaxed regarding our purchase.
Delivery was made the next day as promised.

June 11, 2026
Sharps Pixley - a member of the Degussa Group logo

Reply from Sharps Pixley - a member of the Degussa Group

Dear Customer,

Thank you for your detailed review. We are pleased to hear that your questions were addressed promptly and that you felt well supported throughout the purchase process. It is also great to know that your delivery arrived as promised.

Kind regards
Your Degussa Team

Rated 5 out of 5 stars

Great service

Great service. Great price

June 5, 2026
Sharps Pixley - a member of the Degussa Group logo

Reply from Sharps Pixley - a member of the Degussa Group

Dear Mr Li,

Thank you for your positive feedback. We are pleased that you were satisfied with both our pricing and our service. Your kind words are greatly appreciated.

Kind regards
Your Degussa Team

Rated 1 out of 5 stars

Awful service

Awful service

June 10, 2026
Sharps Pixley - a member of the Degussa Group logo

Reply from Sharps Pixley - a member of the Degussa Group

Dear Customer,

Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. As your review does not include any further details, we are unfortunately unable to understand what led to your dissatisfaction. Nevertheless, we take your feedback seriously and will use it as an opportunity to reflect on our service.

Kind regards
Your Degussa Team

Rated 5 out of 5 stars

Easy to buy

Easy to buy. Friendly service. Fast post.

June 9, 2026
Sharps Pixley - a member of the Degussa Group logo

Reply from Sharps Pixley - a member of the Degussa Group

Dear Mr Monteith,

Thank you for your positive review. We are pleased that you found the purchasing process straightforward and appreciated both our service and the fast delivery. We greatly value your feedback.

Kind regards
Your Degussa Team

Rated 5 out of 5 stars

Great value far cheaper than other…

Great value far cheaper than other places. Great service

Have used before

June 7, 2026
Sharps Pixley - a member of the Degussa Group logo

Reply from Sharps Pixley - a member of the Degussa Group

Dear Mr. Halai,

Thank you for your positive review and for your continued trust in Degussa. We are pleased to hear that you found our prices competitive and were satisfied with our service. We greatly appreciate your loyalty and look forward to serving you again.

Yours sincerely,
Your Degussa Team

Rated 5 out of 5 stars

Excellent service

Excellent service

June 5, 2026
Sharps Pixley - a member of the Degussa Group logo

Reply from Sharps Pixley - a member of the Degussa Group

Dear Mr Aggarwal,

thank you for your positive feedback. We are pleased to hear that you were satisfied with the service you received and that your experience met your expectations.

Kind regards
Your Degussa Team

Rated 5 out of 5 stars

Online buy went with a hitch.

Online buy went with a hitch.

June 3, 2026
Sharps Pixley - a member of the Degussa Group logo

Reply from Sharps Pixley - a member of the Degussa Group

Dear Mrs Ahmad,

thank you for taking the time to share your feedback. We are pleased that your online purchase was completed successfully and appreciate your positive assessment of the process.

Kind regards
Your Degussa Team

Rated 5 out of 5 stars

The service I received was absolutely…

The service I received was absolutely first class. The services were friendly and professional. I felt treated like an individual not just a number or a customer.

June 3, 2026
Sharps Pixley - a member of the Degussa Group logo

Reply from Sharps Pixley - a member of the Degussa Group

Dear Customer,

thank you for your kind review. We are delighted to learn that you felt well looked after and appreciated the professional and attentive support provided throughout your experience.

Kind regards
Your Degussa Team

Rated 5 out of 5 stars

Trustworthy and reliable shop

Trustworthy and reliable shop, fast delivery 👌

June 1, 2026
Sharps Pixley - a member of the Degussa Group logo

Reply from Sharps Pixley - a member of the Degussa Group

Dear Customer,

thank you for your positive feedback. We are pleased that you found the process reliable and that your order reached you promptly. Your appreciation is greatly valued.

Kind regards
Your Degussa Team

Rated 5 out of 5 stars

Easy to Use

It was very simple to excute a purchase for storage with good documentation.

May 30, 2026
Sharps Pixley - a member of the Degussa Group logo

Reply from Sharps Pixley - a member of the Degussa Group

Dear Mr Brown,

thank you for your review. We are pleased to hear that the purchase process was straightforward and that the accompanying documentation supported you throughout the transaction.

Kind regards
Your Degussa Team

Rated 5 out of 5 stars

Reliable and great service

Reliable and great service! Fast delivery - would recommend

May 29, 2026
Sharps Pixley - a member of the Degussa Group logo

Reply from Sharps Pixley - a member of the Degussa Group

Dear Customer,

thank you for your positive feedback. We are delighted that you found our service reliable and were satisfied with the prompt delivery. We greatly appreciate your recommendation.

Kind regards
Your Degussa Team

Rated 5 out of 5 stars

Very professional

All very prompt, secure, good communication and items as expected

May 28, 2026
Sharps Pixley - a member of the Degussa Group logo

Reply from Sharps Pixley - a member of the Degussa Group

Dear Customer,

thank you for your positive review. We are pleased that you were satisfied with the communication, security and timely handling of your order, and that everything met your expectations.

Kind regards
Your Degussa Team

Rated 5 out of 5 stars

Excellent service can’t fault it will…

Excellent service can’t fault it will buy more when available thank you

May 25, 2026
Sharps Pixley - a member of the Degussa Group logo

Reply from Sharps Pixley - a member of the Degussa Group

Dear Ms Gore,

thank you for your kind feedback. We are delighted that you were satisfied with the service provided and appreciate your confidence in choosing us again in the future.

Kind regards
Your Degussa Team

Rated 5 out of 5 stars

Great service!!

May 20, 2026
Sharps Pixley - a member of the Degussa Group logo

Reply from Sharps Pixley - a member of the Degussa Group

Dear Mr Cicoria,

thank you for your positive review. We are pleased to know that you were satisfied with the service and appreciate you taking the time to share your experience.

Kind regards
Your Degussa Team

Rated 5 out of 5 stars

Prompt responce

Prompt responce

May 15, 2026
Sharps Pixley - a member of the Degussa Group logo

Reply from Sharps Pixley - a member of the Degussa Group

Dear Mr Takashima,

thank you for your feedback. We are pleased that you were satisfied with the prompt handling of your request and appreciate your positive assessment.

Kind regards
Your Degussa Team

Rated 5 out of 5 stars

Firm is always prompt in advising…

Firm is always prompt in advising completion and availability of collections

May 20, 2026
Sharps Pixley - a member of the Degussa Group logo

Reply from Sharps Pixley - a member of the Degussa Group

Dear Mr Sandford,

thank you for your review. We are pleased that you value our timely communication regarding order completion and collection arrangements. Your feedback is much appreciated.

Kind regards
Your Degussa Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery,excellent services , highly recommanded

May 15, 2026
Sharps Pixley - a member of the Degussa Group logo

Reply from Sharps Pixley - a member of the Degussa Group

Dear Customer,

thank you for your positive feedback. We are delighted that you were satisfied with the fast delivery and the quality of our service. We greatly appreciate your recommendation.

Kind regards
Your Degussa Team

Rated 5 out of 5 stars

Very professional and efficient

Very professional and efficient

May 11, 2026
Sharps Pixley - a member of the Degussa Group logo

Reply from Sharps Pixley - a member of the Degussa Group

Dear Mr Robinson,

thank you for your positive feedback. We are pleased that you found our service professional and efficient and appreciate you sharing your experience.

Kind regards
Your Degussa Team

Rated 5 out of 5 stars

Excellent prompt service all round

Excellent prompt service all round

May 16, 2026
Sharps Pixley - a member of the Degussa Group logo

Reply from Sharps Pixley - a member of the Degussa Group

Dear Customer,

thank you for your positive review. We are delighted that you were satisfied with the prompt and efficient service provided throughout your transaction.

Kind regards
Your Degussa Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look