Shearings Holidays Reviews 

12,658
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,932 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, particularly the drivers, for their exceptional helpfulness, friendly demeanor, and extensive knowledge, often going above and beyond to ensure enjoyable trips. People frequently highlight the overall holidays as excellent, amazing, and unforgettable, with many appreciating the well-organized itineraries and comfortable travel. The booking process is also widely commended for being efficient, simple, and seamless, with agents providing brilliant service and clear communication. However, some customers also noted concerns regarding hotel quality, with reports of poor rooms, unhelpful staff, or inadequate amenities. A few other people also felt that certain itineraries involved too much travel time or insufficient time at attractions, leading to disappointing experiences. Additionally, some reviewers were not happy with logistical issues, such as uncomfortable journeys, unexpected route changes, or lack of clear pickup information.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendliness, and... See more

Holidays

Customers consistently note positive experiences with holidays, often praising the helpfulness and knowledge... See more

Service

Clients share ambiguous opinions on service, with many reviewers praising the helpfulness and efficiency of... See more

Location

Consumers find location to be ambiguous, with some appreciating central hotel locations and beautiful... See more

Booking process

Customers had positive experiences with the booking process, often describing it as seamless, efficient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The experience in Ireland was excellent and driver Mike did every thing to make sure everybody enjoyed holiday. Only negative was journey from Leeds to Scotchcorner on to ferry. Length time was horre... See more

Company replied

Rated 4 out of 5 stars

Titanic exhibition in Belfast well worth seeing. Trip to Giants causeway Very Good. Did not go on optional excursion, Hotel Ramada Wyndham was close to the centre, so that day we walked into Belfast .... See more

Company replied

Rated 4 out of 5 stars

Just come back from Downton Abbey Tour. Oxford was lovely, had a good amount if time to explore. Highclere Castle aka Downton Abbey was fabulous really enjoted the day. Early start homeward bound to W... See more

Company replied

Rated 5 out of 5 stars

Organisation brilliant. Staff helpful. Great accomodation family run & very friendly. Put on a fiesta night which was amazing. Good food. Dolomite trip very disappointing No where to stop for photos... See more

Company replied



Company details

  1. Tour Operator
  2. Bus Tour Agency

About Shearings Holidays

Written by the company

Shearings offers an amazing choice of fully escorted coach holidays to incredible destinations across the UK and Europe. From the moment you step on board, you can sit back, relax and let us take care of everything. With convenient local joining points – over 500 across the UK – plus hand-picked accommodation and exciting excursions included on every tour, we make holidays hassle-free and full of fun from start to finish.

We’ve got something for everyone, with thousands of coach holidays to choose from. Whether you fancy a 3-day Mini-Break or a longer 16-day grand adventure, you’ll find it! Our holidays cover everything from scenic rail journeys and relaxing river cruises to flower and garden tours, festive escapes, luxury Signature breaks and so much more – all designed to suit a wide range of tastes and budgets.

If you prefer to make your own way, we’ve got that covered too! Our range includes over 30 flexible self-drive breaks, featuring comfortable stays in some of the UK’s most beautiful locations.

And when it comes to peace of mind, you’re in safe hands. Every penny you pay is fully protected in a 100% secure Trust Account until after you return, so you can book with complete confidence.

Shearings

Written by the company

First come, first served!
Festive breaks are going faster than the chocolate behind door one! Grab yours now…

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(12,658)

1,655 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent service

holiday consultant went out of her way to secure the booking we wanted after initially saying that it was fully booked, when we told her it was my birthday and were disappointed she managed to come up trumps very grateful and looking forward to our trip

July 30, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Dear Leslie
Thank you for your lovely feedback,
We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB

Rated 5 out of 5 stars

THE AGEN WHO HANDLED MY HOLIDAA HOLIDAY BOKINGY WAS…

THE AGEN WHO HANDLED MY HOLIDAY WAS SUPERB AND SO FRIENDLY AND SO KNOWLEGEABLE.
i AM LOOKING FORWARD TO BOOK EXTRA HOLIDAYS WITH YOUR COMPANY.pLEASE RECOGNISE TH AGENT WHO HANDLED MY HOLIDAY W8UNJB/1
GIVE HER A MEDAL
RGDS YOU CAN PUBLISH THIS

July 30, 2026
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Reply from Shearings Holidays

Dear Chris,
Thank you so much for your kind words! We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team
Warm regards
Customer Relations SB

Rated 4 out of 5 stars

Helpful staff

July 23, 2026
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Reply from Shearings Holidays

Dear Jean,

Thank you for taking the time to leave us your 4-star review.

We're pleased to hear that you found our staff to be helpful. Providing friendly and supportive service is very important to us, and we appreciate you sharing your kind feedback.

Thank you for choosing Shearings, and we hope to welcome you on another enjoyable holiday in the future.

Warm regards,

Customer Relations SB

Rated 5 out of 5 stars

My booking was made easy by the compete call handler

My booking was handled in a pleasant and competant manner

July 30, 2026
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Reply from Shearings Holidays

Dear Geoffrey
Thank you for your lovely feedback,
We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB

Rated 4 out of 5 stars

Not the easiest web site

Not the easiest web site. I don't like having to put every detail in just to find a price. Excellent staff on the phone.

July 30, 2026
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Reply from Shearings Holidays

Thank you for taking the time to share your feedback and for your 4-star review.

We're pleased to hear that you received excellent service from our team over the phone. Our colleagues are always happy to help, and we're delighted that they were able to support you with your holiday arrangements.

We appreciate your comments regarding the website experience and understand that providing details before viewing prices may feel frustrating. Your feedback is valuable and will be shared with the relevant team as we continue to look for ways to improve our online booking journey.

Thank you for choosing Shearings, and we hope you have a wonderful holiday.

Warm regards,

Customer Relations SB

Rated 5 out of 5 stars

From the moment the phone call was…

From the moment the phone call was answered it was easy to arrange. Our festive break and the person on the line made it easy to book from start to finish

July 30, 2026
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Reply from Shearings Holidays

Dear Melyn
Thank you for your lovely feedback,
We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB

Rated 4 out of 5 stars
Shearings Holidays logo

Reply from Shearings Holidays

Dear Peter,

Thank you for taking the time to leave us your 4-star review.

We're delighted to hear that you found the booking process easy to navigate. Providing a smooth and straightforward experience from the very start is important to us, and we're pleased that we could assist with your arrangements.

Thank you for choosing Shearings. We hope you have a wonderful holiday and look forward to welcoming you on your journey.

Warm regards,

Customer Relations SB

Rated 4 out of 5 stars

Shearings NC500

The booking process was great, we had to postpone our trip for 12 months due to a medical issue but Shearings accommodated this for us and the 4 others we were travelling with, which was brilliant. Our coach was, without doubt the most comfortable we have travelled on, plenty of leg room and really comfy seats. The route took in all the best parts of the NC500 with the added bonus of being able to see everything from the coach as opposed to driving. All the hotels were functional, if a little tired. That said, the staff were great in all but one, pleasant and accommodating. The food for the most part was plain and simple but quite small portions. At one hotel, I ordered a calamari starter and received 2 rings served in a ramekin, I had to ask for the advertised Aioli which when it arrived was a dollop of mayonnaise. Breakfasts were generally good. The scenery was spectacular, coach was great but the holiday was made by our driver Pat, a proud Brummy. Not only was Pat an exceptional driver his knowledge of the route and its local history was outstanding. He shared this knowledge with wit and humour throughout. Nothing was to much trouble for him, on the coach or at the hotels, Pat was always on duty. Would I consider doing another coach holiday? Yes, I would.

July 17, 2026
Unprompted review
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Reply from Shearings Holidays

Dear Mr Sibley,

Thank you for taking the time to share such detailed feedback and for your 4-star review.

We're delighted to hear that your booking experience was so positive and that we were able to accommodate the postponement of your trip due to your medical circumstances. We're also pleased to know that you and your travelling companions enjoyed the comfort of the coach, particularly the extra leg room and comfortable seating.

It's wonderful to hear that you enjoyed exploring the North Coast 500 route and that being able to take in the spectacular scenery from the coach added to your experience. We're especially pleased to hear your kind words about Pat. His knowledge, professionalism, humour, and willingness to go above and beyond are exactly what help make our holidays memorable, and we'll be sure to share your wonderful feedback with him.

We appreciate your honest comments regarding the hotels, dining experience, and portion sizes. Your feedback is important and will be shared with the relevant teams as we continue to review and improve our holidays.

Thank you again for your recommendation. We're delighted to hear you would consider another coach holiday with us and we look forward to welcoming you again in the future.

Warm regards,

Customer Relations SB

Rated 4 out of 5 stars

Everything was run well

Everything was run well, a great little holiday.
I could not give 5 star because of the one downside being people watching tv in the coach without headphones!!!

July 23, 2026
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Reply from Shearings Holidays

Dear Mr Morden,

Thank you for taking the time to share your feedback and for your 4-star review.

We're delighted to hear that you enjoyed your holiday and that everything was well organised. It's great to know you had such a positive experience overall.

We appreciate your comments regarding passengers watching TV on the coach without headphones. We understand how this can impact the comfort and enjoyment of others, and your feedback will be shared with the relevant team for consideration.

Thank you again for your feedback, and we hope to welcome you on another enjoyable Shearings holiday in the future.

Warm regards,

Customer Relations SB

Rated 5 out of 5 stars

Booking was a very positive experience

Abby was very helpful. She was very patient and took the time to search for my specific requirements. Overall booking was a very positive experience.

July 30, 2026
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Reply from Shearings Holidays

Dear Mrs P
Thank you for your lovely feedback,
We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB

Rated 4 out of 5 stars

Belfast Titanic July 2026

Titanic exhibition in Belfast well worth seeing. Trip to Giants causeway Very Good. Did not go on optional excursion, Hotel Ramada Wyndham was close to the centre, so that day we walked into Belfast . Driver was Excellent, Shearings' looked after us, including dealing with the problem of no suitcase labels, mail in Bradford so unreliable labels arrived after we had left! Hotel comfortable, lovely staff. One little niggle at Hotel, bread at breakfast uninspiring. Holiday is three days in Belfast, and two days travelling (a full day each way)

July 24, 2026
Unprompted review
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Reply from Shearings Holidays

Dear Howard,

Thank you for taking the time to share your feedback and for your 4-star review.

We're delighted to hear that you enjoyed your Titanic Belfast and Giant’s Causeway holiday. It's wonderful to know that the Titanic Exhibition and the visit to the Giant's Causeway were highlights of your trip, and that you also enjoyed exploring Belfast from your centrally located hotel.

We're pleased to hear that your driver provided excellent service and that the Shearings team looked after you throughout the holiday, including resolving the issue with your suitcase labels. It's also great to know that you found the Ramada Wyndham comfortable and that the hotel staff were so welcoming.

We appreciate your comments regarding the breakfast bread and the amount of travelling involved. Feedback like yours is invaluable and will be shared with the relevant teams as we continue to review and improve our holidays.

Thank you again for your feedback. We hope to welcome you on another enjoyable Shearings holiday in the future.

Warm regards,

Customer Relations SB

Rated 5 out of 5 stars

Very friendly knowledgeable staff

Very friendly knowledgeable staff, nothing is too much trouble.

July 23, 2026
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Reply from Shearings Holidays

Dear Mrs Wilson
Thank you for your lovely feedback,
We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB

Rated 5 out of 5 stars

Efficient fast booking.

This is the 2nd River Cruise I have booked with Shearings the booking process is so efficient and simple. The booking staff are so knowledgeable and efficient it only took me a short phone call to get this booked and confirmed.

July 22, 2026
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Reply from Shearings Holidays

Dear Frances,

Thank you so much for your wonderful 5-star review.

We're delighted to hear that you've chosen to book a second river cruise with Shearings. It's fantastic to know that you found the booking process efficient and straightforward, and that our knowledgeable team made everything so easy to arrange during a short phone call.

We'll be sure to pass on your kind feedback to our reservations team.

Thank you for choosing Shearings once again. We hope you have a wonderful river cruise and look forward to welcoming you on many more holidays in the future.

Warm regards,

Customer Relations SB

Rated 5 out of 5 stars

Really enjoyable holiday to Bavaria

Our recent Shearings holiday to Beautiful Bavaria and the Romantic Road was really good. We visited Nuremberg, Neuschwanstein Castle and Rothenburg ob de Tauber. Our thanks to Steve and Pablo for getting us there safely and providing Marvellous entertainment throughout the holiday.

July 20, 2026
Unprompted review
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Reply from Shearings Holidays

Dear LJB,

Thank you so much for your wonderful 5-star review.

We're delighted to hear that you had such an enjoyable time on our Beautiful Bavaria and the Romantic Road holiday. It’s great to know that you enjoyed visiting Nuremberg, Neuschwanstein Castle, and Rothenburg ob der Tauber, and that these memorable destinations made for a fantastic trip.

We're especially pleased to hear your kind comments about Steve and Pablo. It's wonderful to know that they got you there safely while providing such marvellous entertainment throughout the holiday. We'll be sure to pass on your lovely feedback to them.

Thank you for choosing Shearings. We hope to welcome you on another memorable holiday in the future.

Warm regards,

Customer Relations SB

Rated 4 out of 5 stars

Nice area

Nice area, good outings and and a pleasant hotel. and an excellent coach driver.

July 20, 2026
Unprompted review
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Reply from Shearings Holidays

Dear Mrs Pierce and Mrs Keeling,

Thank you for taking the time to leave us your 4-star review.

We're delighted to hear that you enjoyed the area, the outings, and your hotel. It's especially wonderful to know that your coach driver helped make your holiday such a positive experience with their excellent service.

Thank you for choosing Shearings. We hope to welcome you on another enjoyable holiday with us in the future.

Warm regards,

Customer Relations SB

Rated 4 out of 5 stars

Efficient and helpful person who went…

Efficient and helpful person who went out f his way to ensure i got the holiday i wanted. He took the trouble to telephone back the next day when he said to confirm everything!

July 22, 2026
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Reply from Shearings Holidays

Dear Mike
Thank you for your lovely feedback,
We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB

Rated 5 out of 5 stars

Brilliant driver

Brilliant driver, Michael.
Unfortunately I was taken ill whilst on holiday and was unable to take part in the activities and excursions. Michael was very caring and checked on me, when he saw me.

July 30, 2026
Unprompted review
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Reply from Shearings Holidays

Dear Teresa,

Thank you so much for your wonderful 5-star review.

We're sorry to hear that you were taken ill during your holiday, but we're delighted to know that Michael provided such caring and thoughtful support. It's wonderful to hear that he took the time to check on you and made sure you were looked after. We'll be sure to pass on your kind words to him, as we're sure he'll appreciate your feedback.

We hope you're feeling much better now, and we're grateful that you took the time to share your experience despite the circumstances.

Thank you for choosing Shearings, and we hope to welcome you on another holiday with us in the future.

Warm regards,

Customer Relations SB

Rated 4 out of 5 stars

just returned from isle of man overall…

just returned from isle of man overall a good experience hotel and food was great driver ok but on returning we had to sail to Liverpool which meant going on 6.45 sailing which meant we lost a day on the holiday! not great.

July 20, 2026
Unprompted review
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Reply from Shearings Holidays

Dear Pamela,

Thank you for taking the time to share your feedback and for your 4-star review.

We're pleased to hear that you had an overall good experience on your Isle of Man holiday and that you enjoyed the hotel and the food.

We're sorry to hear that the change to the return sailing from Liverpool meant an earlier departure, leaving you feeling as though you lost a day of your holiday. We understand how disappointing this must have been and appreciate you sharing your comments. Your feedback will be passed on to the relevant team for review.

Thank you again for your feedback. We hope to welcome you on another enjoyable Shearings holiday in the future.

Warm regards,

Customer Relations SB

Rated 5 out of 5 stars

The driver was an excellent tour guide…

The driver was an excellent tour guide and extremely knowledgeable of the Scottish Highlands which really added to the trip. Overall an excellent holiday that I would recommend to others. A few hotels we're a little dated but it didn't spoil the experience.

July 17, 2026
Unprompted review
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Reply from Shearings Holidays

Dear Melanie,

Thank you so much for your fantastic 5-star review.

We're delighted to hear that you had an excellent holiday and that your driver’s knowledge of the Scottish Highlands helped make your trip even more special. It's wonderful to know that their expertise and guidance added so much to your experience.

We also appreciate your comments regarding some of the hotels being a little dated. We're pleased that this did not detract from your overall enjoyment, and your feedback will be shared with the relevant teams for consideration.

Thank you for recommending Shearings to others. We hope to welcome you on another enjoyable holiday with us in the future.

Warm regards,

Customer Relations SB

Rated 5 out of 5 stars

The help and guidance I received from…

The help and guidance I received from the Shearlings representative was absolutely brilliant. The lady’s name was Paige and, as I wrote earlier, she was an outstanding person to talk to. Thanks again Paige.

July 29, 2026
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Reply from Shearings Holidays

Dear Mr Nixon,

Thank you for your fantastic 5-star review.

We’re delighted to hear that Paige provided such brilliant help and guidance. We’ll be sure to share your kind words with her — she’ll be thrilled to know she made your experience so positive.

Thank you again for your lovely feedback, and we look forward to welcoming you on another Shearings holiday soon.

Warm regards,

Customer Relations SB

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