Shearings Holidays Reviews 

12,684
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,932 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, particularly the drivers, for their exceptional helpfulness, friendly demeanor, and extensive knowledge, often going above and beyond to ensure enjoyable trips. People frequently highlight the overall holidays as excellent, amazing, and unforgettable, with many appreciating the well-organized itineraries and comfortable travel. The booking process is also widely commended for being efficient, simple, and seamless, with agents providing brilliant service and clear communication. However, some customers also noted concerns regarding hotel quality, with reports of poor rooms, unhelpful staff, or inadequate amenities. A few other people also felt that certain itineraries involved too much travel time or insufficient time at attractions, leading to disappointing experiences. Additionally, some reviewers were not happy with logistical issues, such as uncomfortable journeys, unexpected route changes, or lack of clear pickup information.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendliness, and... See more

Holidays

Customers consistently note positive experiences with holidays, often praising the helpfulness and knowledge... See more

Service

Clients share ambiguous opinions on service, with many reviewers praising the helpfulness and efficiency of... See more

Location

Consumers find location to be ambiguous, with some appreciating central hotel locations and beautiful... See more

Booking process

Customers had positive experiences with the booking process, often describing it as seamless, efficient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The experience in Ireland was excellent and driver Mike did every thing to make sure everybody enjoyed holiday. Only negative was journey from Leeds to Scotchcorner on to ferry. Length time was horre... See more

Company replied

Rated 4 out of 5 stars

Titanic exhibition in Belfast well worth seeing. Trip to Giants causeway Very Good. Did not go on optional excursion, Hotel Ramada Wyndham was close to the centre, so that day we walked into Belfast .... See more

Company replied

Rated 4 out of 5 stars

Just come back from Downton Abbey Tour. Oxford was lovely, had a good amount if time to explore. Highclere Castle aka Downton Abbey was fabulous really enjoted the day. Early start homeward bound to W... See more

Company replied

Rated 5 out of 5 stars

Organisation brilliant. Staff helpful. Great accomodation family run & very friendly. Put on a fiesta night which was amazing. Good food. Dolomite trip very disappointing No where to stop for photos... See more

Company replied



Company details

  1. Tour Operator
  2. Bus Tour Agency

About Shearings Holidays

Written by the company

Shearings offers an amazing choice of fully escorted coach holidays to incredible destinations across the UK and Europe. From the moment you step on board, you can sit back, relax and let us take care of everything. With convenient local joining points – over 500 across the UK – plus hand-picked accommodation and exciting excursions included on every tour, we make holidays hassle-free and full of fun from start to finish.

We’ve got something for everyone, with thousands of coach holidays to choose from. Whether you fancy a 3-day Mini-Break or a longer 16-day grand adventure, you’ll find it! Our holidays cover everything from scenic rail journeys and relaxing river cruises to flower and garden tours, festive escapes, luxury Signature breaks and so much more – all designed to suit a wide range of tastes and budgets.

If you prefer to make your own way, we’ve got that covered too! Our range includes over 30 flexible self-drive breaks, featuring comfortable stays in some of the UK’s most beautiful locations.

And when it comes to peace of mind, you’re in safe hands. Every penny you pay is fully protected in a 100% secure Trust Account until after you return, so you can book with complete confidence.

Shearings

Written by the company

First come, first served!
Festive breaks are going faster than the chocolate behind door one! Grab yours now…

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(12,684)

1,696 reviews in the last 12 months

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Rated 5 out of 5 stars

My Booking experience was so easy

My Booking experience was so easy, Debbie the booking lady was very friendly, helpful and informative it made booking with Shearings an easy decision

July 27, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Dear Adrian,

Thank you so much for your fantastic 5-star review.

We're delighted to hear that your booking experience was so easy and enjoyable. It's wonderful to know that Debbie provided such friendly, helpful, and informative service, making your decision to book with Shearings a simple one.

We'll be sure to pass on your kind words to Debbie and the wider team.

Thank you for choosing Shearings. We hope you have a fantastic holiday and look forward to welcoming you on your next adventure.

Warm regards,

Customer Relations (SB)

Rated 5 out of 5 stars

Northumberland Adventure

The Driver was very helpful & entertaining with local information. The coach was spotless and the views from the coach were great. My next tour will be a bit longer than 3 days to get to know the other visitors. I think it would be a popular trip picking up at Scarborough Station with 2 nights in Newcastle for a grand night out!

July 17, 2026
Unprompted review
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Reply from Shearings Holidays

Dear Astrid,

Thank you so much for your fantastic 5-star review.

We're delighted to hear that you enjoyed your trip and that your driver helped make the journey so enjoyable with their helpful service and entertaining local information. It's wonderful to know that you appreciated the spotless coach and the fantastic views along the way.

Thank you also for sharing your suggestions for future trips. We always value our guests' feedback and ideas, and we'll be sure to pass your comments on to the relevant teams for consideration.

We're pleased to hear you're already thinking about your next tour, and we hope to welcome you on a longer Shearings holiday soon.

Warm regards,

Customer Relations (SB)

Rated 5 out of 5 stars
Shearings Holidays logo

Reply from Shearings Holidays

Dear Mrs Bullen,

Thank you so much for your wonderful 5-star review.

We're delighted to hear that Shima provided such excellent and helpful service. We’ll be sure to pass on your kind words to her, as we know she’ll be pleased to hear that she made a positive impression.

Thank you for choosing Shearings, and we hope to welcome you on another holiday with us soon.

Warm regards,

Customer Relations (SB)

Rated 5 out of 5 stars

Straightforward booking by phone with…

Straightforward booking by phone with really helpful Shearings Agent.

July 25, 2026
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Reply from Shearings Holidays

Dear Penelope,

Thank you so much for your wonderful 5-star review.

We're delighted to hear that you found the booking process straightforward and that our Shearings agent provided such helpful service. We always aim to make arranging your holiday as easy and enjoyable as possible, so it's fantastic to know you had such a positive experience.

We'll be sure to share your kind feedback with the team.

Thank you for choosing Shearings, and we hope you have a fantastic holiday. We look forward to welcoming you again in the future.

Warm regards,

Customer Relations (SB)

Rated 5 out of 5 stars

I booked my holiday with Adele

I booked my holiday with Adele, she was extremely helpful & certainly went the extra mile to answer my questions & solve any problems that I had.
A very pleasant lady & an asset to your company

July 26, 2026
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Reply from Shearings Holidays

Dear Melanie,

Thank you so much for your fantastic 5-star review.

We're delighted to hear that you had such an amazing long weekend on our Call the Midwife tour. It's wonderful to know that James helped make your trip so enjoyable. We'll be sure to pass on your kind words to him and the Marshalls team—he'll be thrilled to hear that you appreciated his excellent service.

We also appreciate your feedback regarding the time spent at the Call the Midwife location. Comments like yours help us review our itineraries and ensure we're providing the best possible experience for our guests.

Thank you again for choosing Shearings. We hope to welcome you on another holiday with us very soon.

Warm regards,

Customer Relations (SB)

Rated 5 out of 5 stars

Back today from a great break in…

Back today from a great break in London/Abba Voyage with family and friends. The hotel,hotel staff and food were excellent, highly recommended! However the person who made it even better was our brilliant, funny attentive coach driver Dave. From the onset of the break he couldn't do enough for everyone aboard, even when 2 quests on the coach took a tumble, he was there to pick them up. He is such a lovely genuine person and hopefully we will get him again when we book our next trip. He is such a credit to your company and whatever he is being paid is not enough!!!

July 24, 2026
Unprompted review
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Reply from Shearings Holidays

Dear Wendy,

Thank you so much for your fantastic 5-star review.

We're delighted to hear that you had such a wonderful break in London, including the ABBA Voyage experience, with your family and friends. It's lovely to know that you enjoyed the hotel, the excellent service from the staff, and the food.

We're especially pleased to hear about the outstanding service provided by Dave. His friendly, caring, and attentive approach clearly helped make your trip extra special. We'll be sure to share your wonderful comments with Dave and his team—he'll be thrilled to know how much his efforts were appreciated.

Thank you for choosing Shearings. We hope to welcome you, your family, and friends on another fantastic holiday soon, and we hope you get the pleasure of travelling with Dave again.

Warm regards,

Customer Relations (SB)

Rated 5 out of 5 stars

We have just returned from an amazing…

We have just returned from an amazing long weekend from the Call the Midwife tour. The time spent there could have been reduced. However our amazing driver James (a Marshalls driver) was truly amazing. With pit stops at St Albans and Cambridge. He’s a true asset and many thanks for a great weekend

July 26, 2026
Unprompted review
Rated 4 out of 5 stars
Shearings Holidays logo

Reply from Shearings Holidays

Dear Mrs Smith,

Thank you for taking the time to leave us a 4-star review.

We're delighted to hear that you found it easy to book your latest holiday online. We always aim to make the booking process as simple and straightforward as possible, so it's great to know you had a positive experience.

Thank you for choosing Shearings. We hope you have a wonderful holiday, and we look forward to welcoming you again soon.

Warm regards,

Customer Relations (SB)

Rated 1 out of 5 stars

Help to transfer booking

We were due to go away this week on a river cruise which was cancelled due to a fire on the boat, so we have booked a holiday for next year with the assistance of Owen who was very helpful and arranged the transfer of our money to the new trip.

July 25, 2026
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Reply from Shearings Holidays

Dear Mrs Wall,

Thank you for taking the time to leave your review.

We're very sorry that your river cruise had to be cancelled due to the fire on board and understand how disappointing this must have been.

However, we're pleased to hear that Owen was able to assist you with transferring your booking and that he made the process as smooth as possible. We'll be sure to pass on your kind comments to him.

Thank you for your patience and understanding. We look forward to welcoming you on your holiday next year and hope it provides a wonderful experience.

Kind regards,

Customer Relations (SB)

Rated 5 out of 5 stars

Fabulous break to Northumberland.

I've had a fabulous 3 day break to Northumberland. It was a very busy trip visiting Durham, Angel of the North, Seahouses, Bamburgh castle and Newcastle. The hotel Holiday Inn was also a lovely place to stay.
The driver Ashley was fantastic, very friendly and fun! I will definitely be booking with Shearings again.

July 17, 2026
Unprompted review
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Reply from Shearings Holidays

Dear Ms Wilson,

Thank you for your wonderful 5-star review!

We're delighted to hear that you had a fabulous break in Northumberland and enjoyed such a packed itinerary, including Durham, the Angel of the North, Seahouses, Bamburgh Castle and Newcastle. It's also great to know that you enjoyed your stay at the Holiday Inn.

We're especially pleased to hear your kind comments about Ashley. We'll be sure to pass on your feedback—I'm sure he'll be delighted to know he helped make your holiday so enjoyable.

Thank you again for choosing Shearings. We look forward to welcoming you on another holiday soon!

Kind regards,

Customer Relations (SB)

Rated 3 out of 5 stars

As single traveler confused that some…

As single traveler confused that some holidays to Ireland doubled the price when trying to access a couple £900 to £1900!
Eventually found the no singles excess charges!!
Also puzzled as to why there is a £30 surcharge for a Letchworth pickup

July 25, 2026
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Reply from Shearings Holidays

Dear Mrs Williams,

Thank you for taking the time to leave your review.

We're sorry to hear that booking as a solo traveller was confusing. Some holidays do have a limited number of no single supplement rooms, while others are subject to a single room supplement once those rooms have been allocated. We're pleased you were eventually able to find one of our no single supplement options.

We also appreciate your comments regarding the £30 Letchworth pick-up surcharge. Your feedback has been noted and will be shared with the relevant team, as we understand the importance of transparent pricing.

Thank you again for your feedback, and we hope to welcome you on a Shearings holiday soon.

Kind regards,

Customer Relations (SB)

Rated 5 out of 5 stars

So easy to book our 2027 holiday

So easy to book our 2027 holiday - would like to have booked coach seats. Easy to use app - easy to make payment
Thank you

July 25, 2026
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Reply from Shearings Holidays

Thank you so much for your kind words! We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB

Rated 4 out of 5 stars

Staff at the St Ives Bay Hotel were…

Staff at the St Ives Bay Hotel were brilliant. Very friendly and helpful. We were helped bringing our luggage up the few steps into the reception. Arriving early we were offered drinks and given a cool place to sit until our room was ready. It was a very hot day and Jack brought us a jug of ice. Very thoughtful of him. The lady serving at the bar was always cheerful and nothing was too much trouble. The meals were served by efficient staff. Our room was cleaned each day coffee and tea tray replenished. On leaving the hotel Paul the receptionist carried our suitcases to the station for us. We cannot praise all the staff enough. Thank you all for your excellent service. This was a self drive break.

July 17, 2026
Unprompted review
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Reply from Shearings Holidays

Dear Margaret,

Thank you for taking the time to leave such a lovely review.

We're delighted to hear you had such an enjoyable stay at the St Ives Bay Hotel and that our team helped make your visit so memorable. It's wonderful to know that Jack, Paul, and the rest of the staff looked after you so well, from your arrival through to your departure. We'll be sure to pass on your kind comments to the hotel team, who I'm sure will be delighted to receive your praise.

Thank you once again for your feedback, and we hope to welcome you back on another Shearings holiday soon.

Kind regards,

Customer Relations (SB)

Rated 5 out of 5 stars

I made a booking via phone for Aug…

I made a booking via phone for Aug 2027. The operator was so helpful and friendly. Answered all my questions and helped with all my queries.
I woulld recommend Shearings for booking only at moment but will definitely give a review once holiday is over.

July 25, 2026
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Reply from Shearings Holidays

Dear Mrs Morrison
We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB

Rated 5 out of 5 stars

Speaking to Charlie about my…

Speaking to Charlie about my booking!what a delightful person he is, nothing was to much trouble!
He gave me all the information I requested in a polite knowledgeable way! He is a credit to your company!!

July 23, 2026
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Reply from Shearings Holidays

Dear Janice

Thank you for your lovely feedback,

We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards

Customer Relations SB

Rated 2 out of 5 stars

NOT impressed from beginning to end

NOT impressed from beginning to end, for the money paid we had enjoyed numerous 14 might cruise holidays. Accepted a Non-negotiable refund which was quite derisory, as Shearings were aware of the situation we were enduring. Memorable holiday for all the wrong reasons, had my head pecked by many unsatisfied travellers, who said that they couldn't be bothered to say anything to Shearings. We were already wound up and all the moaning did nothing to appease the situation.

June 26, 2026
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Reply from Shearings Holidays

Dear Gill,

Thank you for taking the time to share your feedback. We're very sorry to hear that your holiday did not meet your expectations and that your experience left you feeling so disappointed.

We understand how frustrating it must have been to feel that the issues you encountered affected your entire trip, especially when you were also hearing similar concerns from other travellers. We're also sorry that you were unhappy with the refund offered and appreciate that you felt it did not reflect your experience.

Your comments have been shared with the relevant teams as we take all feedback seriously and use it to help improve our holidays and customer experience.

Kind regards,

Customer Relations (SB)

Rated 5 out of 5 stars

Very helpfull on phone and very…

Very helpfull on phone and very knowledgeable about holiday

July 25, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Dear Jeff,

Thank you for taking the time to leave us a 5-star review.

We're delighted to hear that you found our team helpful and knowledgeable when booking your holiday. Providing friendly, informative service is something we pride ourselves on, so it's wonderful to know your experience reflected this.

Thank you for choosing Shearings. We hope you have a fantastic holiday, and we look forward to welcoming you on board.

Kind regards,

Customer Relations (SB)

Rated 5 out of 5 stars

Looking through the Brochure I found it…

Looking through the Brochure I found it difficult to identify pick up points with numbers given, however, I spoke to a very patient lady, who went through options, pick up places and considered all our requirements resulting in a Holiday in October!

July 24, 2026
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Reply from Shearings Holidays

Dear Mr Jeary,

Thank you for taking the time to leave us a 5-star review.

We’re pleased to hear that, although you initially found identifying the pick-up points in the brochure challenging, our team was able to assist you and guide you through the available options. We’ll be sure to pass on your kind comments to the colleague who helped you — providing patient and personalised support is something we’re very proud of.

We’re delighted that together you found the right holiday for your requirements, and we hope you have a wonderful time on your October break.

Thank you for choosing Shearings, and we look forward to welcoming you on your holiday.

Kind regards,
Customer Relations (SB)

Rated 5 out of 5 stars

Booking holiday was very…easy straightforward a d fone in seconds

Booking holiday was very straightforward.

July 24, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Dear Patricia,

Thank you for leaving us a 5-star review.

We’re delighted to hear that you found the booking process straightforward and easy to complete. We aim to make arranging your holiday as simple and enjoyable as possible from the very beginning.

Thank you for choosing Shearings, and we hope you have a wonderful holiday experience with us.

Kind regards,

Customer Relations (sb)

Rated 5 out of 5 stars

I'm so stupid

I'm so stupid. The first time I booked a holiday, I thought my bank had declined the payment and I went onto my bank to complain. I was told to go back onto the holiday and they would monitor the payment. I did and found out that I hadn't even paid the deposit. The payment went through smoothly and my Christmas holiday with Shearings is booked.

July 24, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Dear Linda,

Thank you for leaving us such a lovely 5-star review.

We’re delighted to hear that you were able to complete your booking successfully and that your Christmas holiday with Shearings is now confirmed. Please don’t worry — payment issues during the booking process can sometimes be confusing, and we’re pleased that everything was resolved smoothly.

We hope you have a wonderful Christmas break with us and look forward to welcoming you on your holiday.

Thank you for choosing Shearings!

Kind regards,
Customer Relations (SB)

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