Sheilas' Wheels Reviews 

Made easy for us thank you

Horrific company. I had car insurance with them for 1 year and then renewed it for the next year but they couldn’t insure my new car before that renewal date so they refunded me the year 26-27 - that being over £500. However no refund. I was meant to receive on 10th July. I called up 5 days later. Got told they had manually refunded it. Still nothing on 22nd. I called today they said they’ve had to manually refund it yesterday as it keeps bouncing. Just keep being delayed 5 days at a time for over £500. Not able to speak to anyone in accounts. Any manager. Nothing. Horrendous. Just keeping people’s money if you renew or auto renewed.

All was OK until I tried to change the date that I wanted cover to start and I was told that I couldn’t.I would have to cancel and start again or arrange temporary cover for one day! I was not impressed by that.Logging on to the app was confusing.

quick and easy

Absolutely terrible customer experience! I went on their webchat to update my car details as I have bought a new car which I take delivery of tomorrow, and was on the chat for over an hour and a half, about 20 minutes with the chatbox and the rest of the time with an utterly useless adviser.

I explained several times that I am exchanging my car for a new reg, that will be my personal plate on it, and am upgrading from a sport model to an advance. I answered all questions, including estimated value, date of registration, date of purchase, etc, and the adviser could not get it at all. Eventually they appeared to finally get the correct car, and asked if I wanted to auto renew my insurance, I told them I did not, only to get an email through immediately saying I had signed up for auto renew. I was straight onto the chat and demanded it changed to what I had told them. I paid the new price including admin fees and then discovered when I got the email through that they had changed to car details today and not tomorrow, meaning I was no longer insured for the car I still currently owned for the next 24 hours! So back on the chat to get them to sort it again (which they couldn’t do).

Eventually after around 1 hour 40 minutes I believed/hoped the change over had been sorted, only to discover tonight that the car information on my new documents are completely wrong! The new car is around a third of the value I have paid for the car and the adviser had just changed the model and not actually updated to the new car I am getting.

I am now having to phone tomorrow to try and sort it again before actually picking the car up. I have never in my life had this much of an issue with a car insurance company to do a very simple change. I literally did my father’s car insurance for his new car he bought last week, and it took approximately 3 minutes to do.

Genuinely the most useless customer service experience I have ever had.

Having gone with the quote found via a comparison website, the necessary information was filled in automatically. However, there were errors, for example, in the address and whether or not my home was used for business purposes. These errors I couldn't change myself but I had to wait 45min on the Chat function for a customer service rep to correct. I was also told these changes would be free the first time but there would be an additional charge if any changes were made in future. Maybe scrapping the autofill option or allowing customers to make any updates themselves would save people time and money.

Very simple and straightforward,, easy to follow and of course. It was the best price I found

Excellent price. Great cover 👌

Having used comparison sites for my car insurance, Tesco was disappointing as was Aegon. Sheila's wheels includes windscreen cover as standard, the price to cover my car was very good and reasonable, especially as Sheila's wheels cover ALL the basic things that you would expect from any other company. My documents were available immediately after I paid. I definitely recommend Sheila's wheels as the no nonsense place to get honest to goodness insurance without being had over. Thank you Sheila's wheels.

Fast website to pay for insurance and cheap

Thank you very much for your wonderful offer, I am very satisfied, I hope to work with your company permanently. Thank you if there is a possibility of any discounts on my insurance I will be very grateful, that is, if I can do something to reduce the price I would be very satisfied. You are the best!
Olexander

Easy to navigate the information .. great price

Thank you Sheilas Wheels, easy peasy to set up, even for us blokes.

Fast easy painless process, renewing car insurance

Quick and easy to insure at a good price

Great service

Web site very user friendly and competitive price