SHEilds Ltd Reviews 

8,297
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,341 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the helpful staff and dedicated course advisors for providing clear guidance, prompt responses, and continuous patient support throughout the entire enrollment and study process. Consumers frequently mention that the online learning platform is highly user-friendly, mobile-friendly, and very easy to navigate, making their educational journey exceptionally smooth. However, some customers also noted frustrating long delays, poor communication, and a total lack of support regarding their unanswered inquiries and complaints. A few people experienced unprofessional communication and unhelpful responses from team members after successfully completing their initial payments.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising advisors and tutors for their exceptional... See more

User experience

People report positive experiences with user experience, highlighting how straightforward and seamless the... See more

Customer service

Clients share positive opinions on customer service, highlighting patient and professional guidance... See more

Service

Users describe positive interactions with service, highlighting a strong commitment to excellence and... See more

Response time

Consumers find response time to be positive, consistently reporting prompt and professional communication for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to state how professional, supportive and informative my course adviser, Leah Frayne, has been in my transition from OH&S NVQ L6 to the NEBOSH Diploma. Without her support and knowledge... See more

Company replied

Rated 5 out of 5 stars

Amazing Support I had a last- minute issue submitting my Nebosh exam, I panicked and sent Shaharazad whatsApp message, she replied right away. She made sure I got help and the clear guidance took so... See more

Company replied

Rated 5 out of 5 stars

SHEilds staff namely Leah has been so helpful taking me by hand through the stages of extending my studies for my GNC1. Her communication skills kept me motivated to patiently wait for all the process... See more

Company replied

Rated 5 out of 5 stars

Ahmed was extremely thorough, he walked me through the question paper. Made sure I understood what was required by Nebosh. He was measured in his approach, patient and used relatable examples. Re... See more

Company replied


Company details

  1. Class
  2. Occupational Safety and Health
  3. Safety and Work Wear Store
  4. Training School

Written by the company

SHEilds - Safety - Health - Environment SHEilds specialise in providing occupational health and safety training to both companies and individuals. We work with awarding bodies NEBOSH, IOSH & ProQual


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
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3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(8,297)

1,188 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No professionalism, poor support

The assessment revisor asked me to invent hazards

July 29, 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Luca,

Thank you for your feedback. I have investigated this for you, I can see that for your assessment you are required to have a certain number of hazards to complete. You were informed that if you do not have enough hazards you are able to look at the ones within your workplace that are already controlled.

Should you need any further clarification, please do contact our tutor team for support.

Kind regards,
SHEilds Ltd.

Rated 1 out of 5 stars

You guys are not professional

You guys are not professional, I can see this as extortion. I requested for NG2 booking. you allowed me to pay. it was after the payment you said I have to pay for extension of courses. That's a big disappointed from you. I regretted coming to your platform

July 28, 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Lateef,

Thank you for your feedback, please note you do have to be enrolled on the course before you can sit your exam. This is stated on our website before you complete your booking. Please do contact us and we can advise on an extension for you,

Kind regards,
SHEilds Ltd.

Rated 5 out of 5 stars

I was professionally guided on…

I was professionally guided on uploading my Nebosh Exam

July 29, 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Irwin

Thank you for your excellent feedback. We are proud of our team at SHEilds, and We are delighted that you received great help too.

Kind regards
SHEilds

Rated 5 out of 5 stars

Training Consultant

My consultation and application process was a breeze all thanks to my training consultant Shaharazad Adams.
She put my mind at ease with all the queries I had and feedback was on time. She constantly followed up to ensure that my registration process ran smoothly.

July 31, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Prekashnee

Thank you for your excellent feedback. We are thrilled to know that you had an amazing experience with us, we are very proud of our team at SHEilds. Shaharazad is a true star!
We wish you all the best with your studies!
Please contact us if you have any questions, we are here to assist you.
Kind regards
SHEilds

Rated 5 out of 5 stars

The service was splendid

July 29, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Shingirai,

Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that your experience was excellent

Please don't hesitate to reach out if you need anything else - we are always here to help in any way we can!

Kind regards,
SHEilds Ltd

Rated 4 out of 5 stars

online representative accurately…

online representative accurately answered a brief question about the difference of NVQ L7 & QUALIFI L7.

July 30, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello William,
Thank you for sharing your experience with us and for providing great feedback.
If you have any questions, please do not hesitate to contact us.
Kind regards,
SHEilds

Rated 4 out of 5 stars

Great experience so far

I’m just getting started with my training through Shields Health & Safety, and I really want to shout out my student advisor, Leah Frayne.

Dealing with the admin and funding when a massive corporation like the University of Edinburgh (UoE) is paying for a course can be (it really is) a massive headache. Leah has been absolutely brilliant through the whole setup. She was incredibly attentive, supportive, and completely understood our specific requests and circumstances without making it feel like a hassle.

Starting a new qualification is always a bit daunting, but Leah definitely made it personal to the point of making me feel like I was talking to a lifelong friend.

If you are doing a course through Shields, you would be in great hands if she is dealing with your case.

I can only hope to get the same level of support while doing the course. I will be able to tell soon enough!!

Thank you once again!!

July 30, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Kevin,

We’re absolutely thrilled to receive your fantastic review! It’s incredibly rewarding to hear that our team provided you with such excellent support. Leah is a true star, and we’re so pleased that her dedication and hard work made such a positive impression.

If you ever need any further assistance, please don’t hesitate to reach out!

Warm regards,

SHEilds

Rated 5 out of 5 stars

Awesome.

I just bought a course, so now I need to study. But i was skeptic at first as it was a bit confusing what to expect. Leah Frayne help me a lot before and after, explaining everything in detailed and making it an awesome experience. So if you have any questions, she will help you with everything.

July 30, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Hatrious
Thank you for your excellent feedback. We are thrilled to know that you had an amazing experience with us, we are very proud of our team at SHEilds. Leah is a true star!
We wish you all the best with your studies!
Please contact us if you have any questions, we are here to assist you.
Kind regards
SHEilds

Rated 5 out of 5 stars

This is the best place to get trained…

This is the best place to get trained for HSE.

July 1, 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Francis,

Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that your experience was excellent

Please don't hesitate to reach out if you need anything else - we are always here to help in any way we can!

Kind regards,
SHEilds Ltd

Rated 5 out of 5 stars

• The continuous encouragement by Cecil…

• The continuous encouragement by Cecil Sibuyi
• Providing multiple options to qualify or be recognized at discounted fees structure

July 28, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Thembisile,

Thank you for sharing your experience with us,
If you have any questions, please do not hesitate to contact us.

Kind regards,
SHEilds

Rated 5 out of 5 stars

I had the best assistance from Shaharazad!!!!

I had the best assistance with all my enquiries ,even to me changing my course to a more suitable one based of my experience .Shaharazad was and is very helpful all the way answering all my questions .
Thank you for the assistance .

July 27, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Robin,

Thank you for sharing your experience with us. We are thrilled to hear that our team provided you with great service!

We absolutely believe that shaharazad is helpful she is very hardworking!

Please do not hesitate to contact us with any queries,

Kind regards,
SHEilds Ltd

Rated 5 out of 5 stars

Was very good

July 25, 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello,

Thank you for sharing your experience with us,

If you have any questions, please do not hesitate to contact us.

Kind regards,

SHEilds

Rated 1 out of 5 stars

Terrible

Terrible - Many years I have completed over 3 dozen courses, mostley online in recent years.

SHEilds promised a human interaction, full time support though their HSE diploma. Once I paid, self funded = nothing. I mentioned I am Dyslexic, they offer no help after I paid.

I bet they are great with companies who fund students, however I have never experienced such a bad service from a training provider. Not only do they rarely reply, failed to reply to multiple complaints but the assigned tutor is rude, obnoxious and very unhelpful who actually told me to watch a YouTube support video instead of just supporting me as any tutor.

I have lost my money, I have received no support and I bet I could pass the HSE diploma just watching YouTube and using google as I would definitely get more support online with an A.I.

I will be going the open book NEBOSH & leave SHEilds, behind be warned.

July 20, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Chris,

Thank you for your review.

Unfortunately we are unable to view the contact between you and the departments.

Please provide more information to success@SHEilds.org for us to investigate this further.

Kind regards,

SHEilds

Rated 5 out of 5 stars

my advisor Leah Frayne understood…

my advisor Leah Frayne understood exactly what I needed, and directed me to the appropriate vendor for Payment. After my accident and surgery, I didn't think I would have the opportunity to finish my course. Thankfully Leah took it in her stride.

July 28, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello,

Thank you for sharing your experience with us,

If you have any questions, please do not hesitate to contact us.

Kind regards,

SHEilds

Rated 5 out of 5 stars

All the material for study it is well…

All the material for study it is well presented and you can reach your tutors and have webinars for all the exams.

July 21, 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello,

Thank you for your excellent feedback.

We wish you all the best with your studies.

Kind regards

SHEilds

Rated 5 out of 5 stars

Great experience

Great experience. Def worth it! Very helpful staff. Went above and beyond shahazaraad assisted us and helped above and beyond expectations!

July 28, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello,

Thank you for sharing your experience with us,

If you have any questions, please do not hesitate to contact us.

Kind regards,

SHEilds

Rated 5 out of 5 stars

Leah Frayne has been an Amazing support…

Leah Frayne has been an Amazing support and encouragement beyond being my course adviser.
And the platform is well structured.

July 28, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello,

Thank you for sharing your experience with us. We are thrilled to hear that our team provided you with great service!

Please do not hesitate to contact us with any queries,

Kind regards,
SHEilds Ltd

Rated 5 out of 5 stars

Synergizing Efficiency

As a general overview of the Nebosh consultants including the SHEILD consultants, I am impressed by the efficiency and familiarity with the ‘product’.The various departments show case good synergy.
Thank You.
MN Fakier-RSA(Cape Town)

July 28, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Nadeem,

I am so happy to hear that you are enjoying the course. We wish you all the best with your studies!

Kind regards,
SHEilds.

Rated 1 out of 5 stars

Very Poor Experience

Very Poor Experience – I Would Not Recommend This Training Provider

I had a very disappointing experience with this training provider and would not recommend it to anyone.

I enrolled in a NEBOSH course through their UAE office. However, once my payment was completed, the UAE team provided little to no support. For almost every query, I was directed to contact their UK team instead.

Most of my communication was through obe-shields, but the responses were unprofessional, unfriendly, and not customer-focused. Instead of resolving concerns, the replies often felt dismissive and unhelpful. After collecting the course fee, there seemed to be very little interest in supporting students.

A training provider should offer proper assistance throughout the learning journey, not just until payment is received. Unfortunately, my experience was the opposite. It appears that the priority is collecting fees rather than providing quality customer service and student support.

Based on my experience, I cannot recommend this training provider.

January 16, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Nithin,

Thank you for your feedback,

We have investigated your queries with our tutor team and OBE team. As a result, we were able to see that contact from our staff members was provided the same day or the day after.

If you would like to submit some more information for us to investigate please contact success@SHEilds.org.

To get in touch with our tutor team please contact tutors@SHEilds.org for further guidance regarding your course.⁠

Kind regards,

SHEilds Ltd

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