Sheinman Opticians Reviews 3,446

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and caring approach, making every interaction pleasant and ensuring they feel valued. The service, from eye tests to selecting frames and dispensing, is frequently described as excellent, thorough, and efficient, with many appreciating the personalized advice and attention to detail. People also highlight the high quality of the products, including the frames and lenses, and the overall customer service, which is consistently rated as first-class. Consumers particularly appreciate the staff's knowledge and skill, which instills confidence throughout the process. Many reviewers note that the company goes above and beyond to ensure satisfaction, offering support and making adjustments as needed. The welcoming atmosphere and the seamless experience across various departments are also frequently mentioned as key factors contributing to their positive experiences.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service, praising the friendly and helpful staff, from... See more

Product

People report positive experiences with product, consistently praising the high quality of glasses and the... See more

Customer service

Reviewers consistently express high satisfaction with customer service. Customers frequently highlight the... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the top quality of glasses... See more

Based on these reviews

Rated 5 out of 5 stars

If possible we always have your lovely young man serve us. His knowledge is excellent and he always comes up with best solutions regarding new and existing specs. He manages to take our increasing a... See more

Rated 5 out of 5 stars

Good service from everyone from reception, eye test and spectacle dispenser. Also, the offer of coffee is really nice. There is no pressure when choosing frames and you can try on as many as you like.... See more

Rated 5 out of 5 stars

Martin aways gives first class service when I attend an appointment. Nothing is too much trouble. He always chooses the best frame for my features. He knows I prefer something a little different. H... See more

Company replied

Rated 5 out of 5 stars

My family and I have been visiting Sheinman Opticians for many years. My centre is stylish and user friendly. My optician is absolutely excellent, easy going, friendly and always on time. The customer... See more


Company details

  1. Eye Care Center

Written by the company

Sheinman Opticians Northampton have been established since 1915 and offer a great range of designer eyewear and eyecare services that you can trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

An excellent eye test

An excellent eye test , good choice of frames and lenses, efficient production of finished spectacles and first class staff paying particular to detail.

September 3, 2025
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Reply from Sheinman Opticians

Hi Michael,

Thank you for your thoughtful feedback. We’re delighted you were pleased with every stage of your experience, from your eye test to collecting your new spectacles. We’ll be sure to share your kind words with the team.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Polite staff - returning customer experience

Polite, patient (especially when choosing new frames) and friendly staff.
I enjoyed their ability to explain how the different lenses worked without it sounding like rocket science.
I would and have recommended Sheimans to friends and family.

September 3, 2025
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Reply from Sheinman Opticians

Hi Mr Cox,

Thank you for your lovely review and recommendation. We’re so pleased you felt supported and well informed when choosing your lenses and frames. Our team always aims to make the process clear, relaxed, and enjoyable.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Friendly and professional service and…

Friendly and professional service and advice. Plus an excellent selection of frames to suit everyone's pocket

September 3, 2025
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Reply from Sheinman Opticians

Hi Cathrine,

Thank you for your lovely review. We’re so pleased you enjoyed both the professional service and the variety of frames on offer. We hope you love your new glasses and look forward to seeing you again soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Very helpful

Very helpful, knowledgeable and friendly staff

September 3, 2025
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Reply from Sheinman Opticians

Hi,

Thank you for taking the time to leave us a review. We are delighted to hear that you found our team to be helpful, knowledgeable and friendly.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

The personal attention you get is top…

The personal attention you get is top class the staff are always polite and helpful plus I feel very confident that what they advise I want I need

September 3, 2025
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Reply from Sheinman Opticians

Hi Raymond,

Thank you for your kind and thoughtful feedback. We’re so pleased you feel confident in our advice and enjoy the personal attention our team provides.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Excellent opticians

The staff are very professional. They are always pleasant and very helpful. Would highly recommend
Sheinmans.

September 3, 2025
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Reply from Sheinman Opticians

Hi Jennifer,

Thank you for your lovely review and recommendation. We’re delighted you consistently find our team professional and friendly.

Best regards,
Sheinman Opticians

Rated 4 out of 5 stars

The staff is amazing and they provide…

The staff is amazing and they provide any information that you may not be sure about with patience.

September 3, 2025
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Reply from Sheinman Opticians

Hi Melta,

Thank you for leaving us a review. We’re delighted you found our team patient and informative. We always aim to make every visit as reassuring and helpful as possible.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Very accommodating and work around my…

Very accommodating and work around my disability. They keep my carer informed by regular updates either by telephone or email so I know the results from the onsite scans.

September 3, 2025
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Reply from Sheinman Opticians

Hi Nicholas,

Thank you for your thoughtful review. We’re so pleased our team could make your experience as smooth and comfortable as possible. Clear communication and accessibility are very important to us so your kind words mean a great deal.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Helpful pleasant and attentive

Helpful pleasant and attentive
What more can you ask for

September 3, 2025
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Reply from Sheinman Opticians

Hi Manda,

Thank you for leaving us a review. We’re so pleased you found our team helpful and attentive — it’s wonderful to know you had a positive experience.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

They are always helpful

They are always helpful, professional and friendly!

September 3, 2025
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Reply from Sheinman Opticians

Hi Carol,

Thank you for your kind feedback. We’re delighted you always find our team helpful and friendly.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Sheinman always go above and beyond in helping me.

I always end up going back to this place despite living 100s of miles away!
My prescription is quite high and the frames need to be quite specific in size which is so hard to find! Been to various other local opticians but they don't go above and beyond like Sheinman do. Theresa is absolutely a God send in helping me choose the right frames, other staff have been really helpful too and always made me feel welcome. I have been to numerous opticians to find the right local one but always end up going back to Sheinman even though theyre so far away from where I live!
Highly recommend this opticians, especially when choosing frames!

September 3, 2025
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Reply from Sheinman Opticians

Hi Anisha,

We really appreciate you leaving such a lovely review. It means the world to us that you travel so far to visit. We’ll be sure to share your lovely comments with the team, they’ll be thrilled to know they’ve made such a difference.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Professional Care by excellent staff

Professional Care by excellent staff

September 3, 2025
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Roger,

Thank you for taking the time to leave us a review. We’re delighted you were happy with the professional care provided by our team.

We look forward to welcoming you back to the practice soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

I was seen on time

I was seen on time. Mark Williams is an amazing optician. The clinical tests were done really well and Carl did a good job dispensing specs. The receptionists were really helpful. Overall an amazing experience.

September 3, 2025
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Reply from Sheinman Opticians

Hi Annette,

Thank you for your lovely review. We’re so glad Marc, Carl, and our reception team made your visit such a positive one. It’s great to hear everything went smoothly from start to finish. We’ll be sure to pass your kind words on to the team.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi C Burn,

Thank you for leaving us a 5* review. We’re so pleased you were happy with the whole experience, from your eye test to choosing your new spectacles.

We look forward to seeing you again soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

I was given a very thorough eye…

I was given a very thorough eye examination and everything was explained to me. A very good experience.

August 21, 2025
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Reply from Sheinman Opticians

Hi Dorothy,

Thank you for your feedback. We’re delighted that you found your examination thorough and informative. We always aim to ensure our patients fully understand every aspect of their eye health so it's great to know that you experienced this.

Best regards,
Sheinman Opticians

Rated 4 out of 5 stars

Professional team 👏 👌

Professional team 👏 👌

August 21, 2025
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Reply from Sheinman Opticians

Hi Yulia,

Thank you for leaving us a review. We truly appreciate your kind words. Our team takes pride in providing professional care, and it’s wonderful to know that comes through.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

My visits

Attended to on time of appointments. Problem diagnosed quickly and arrangements made to collect my new prescription spectacles with 2 weeks. My next appointment was well on time, new spectacles adjusted quickly and a bonus was another pair for close work were quickly cleaned for me. Brilliant service. Thank you

August 21, 2025
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Reply from Sheinman Opticians

Hi Michael,

Thank you for your detailed feedback. We’re delighted everything went smoothly, from diagnosis to fitting, and that you were pleased with both your new spectacles and the service you received.

We really appreciate your kind words.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Top tier eye people

Top tier eye people

August 21, 2025
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Reply from Sheinman Opticians

Hi Owen,

Thank you! What a fantastic compliment — we really appreciate it and are so pleased you were happy with your experience.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Lovely people

Lovely people, helpful when choosing glasses and thorough when checking on me. Thank you. Cx

August 21, 2025
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Reply from Sheinman Opticians

Hi Carol,

Thank you so much for your lovely review. We’re delighted you felt well cared for and supported throughout your visit — we’ll be sure to share your kind words with the team.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Great service and very helpful when…

Great service and very helpful when choosing frames/glasses

August 21, 2025
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Sarah,

Thanks for leaving us a review, we really appreciate your kind words! We’re so pleased you were happy with our service and support when choosing your glasses. We hope you love your new frames.

Best regards,
Sheinman Opticians

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