Shelden Healthcare Reviews 

495
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Folllow up, well they cancelled transaction & kept the money, this forced me to go through the longwinded dispute with card provider. So much for there email promise. Please do not deal with this... See more

Rated 1 out of 5 stars

Awful company to deal with. Absolute jobsworth behind the screens, getting a refund is like pulling teeth. will spend my money elsewhere. very slow to reply to emails, no tracking numbers given, no di... See more

Rated 5 out of 5 stars

From ordering to delivery, no problem. Chat room facility aided decision. Home set up service used, worth the extra cost. Only negative was the bed was advertised as adjustable as low as 16 inches, p... See more

Company replied

Rated 4 out of 5 stars

The delivery was well organised, on schedule and helpfully brought into the house. It was a standard Invacare hospital bed which I had elected to put up myself. Once assembled the bed seems just... See more

Company replied

Company details

  1. Hospital Equipment and Supplies Store

Written by the company

We provide expert support, advice and solutions for the elderly, disabled and those that struggle with mobility. Elderly care products, aids for the elderly, mobility aids, disability aids, disability equipment and mobility equipment plus many more.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

495 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(495)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Oxford Midi 180 Electric Mobile Hoist and Sling Package

Value for money pricing, good selection of products and even managed quicker than expected delivery to my home here in remote Shetland.
The hoist is ideal for our requirements and has improved my elderly mothers' quality of life. Easily maneuverable and with the adjustable width legs can fit through our standard internal doors easily.

August 9, 2023
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind feedback.

Kind regards,
Charlotte
Shelden Healthcare

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Rated 5 out of 5 stars

Rapid response and remedy

Appreciated immediate replacement of item that customer care determined to be the wrong size, from a photograph. Very efficient drop off and pick up service.

July 31, 2023
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind feedback.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good instructions about product ,found sleeping a lot better, motor so quiet. Only time will tell how long product will last.

July 23, 2023
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind feedback.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

Really helpful customer service and…

Really helpful customer service and super fast delivery, evo compact is really good to use and easy to maneuvere around small/tight spaces.

July 30, 2023
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind feedback.

Kind regards,
Charlotte
Shelden Healthcare

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Rated 5 out of 5 stars

Was kept informed and updated with the…

Was kept informed and updated with the delay. Delivery guy very friendly and helpful.

July 26, 2023
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind feedback.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

Birdie Evo Compact hoist

The price for hoist and the sling was the best I could find online. The customer service was very helpful in answering my questions about the hoist and its insurance. The delivery was prompt and the driver was brilliant in offering assistance with the bulky order.

July 19, 2023
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind feedback.

Kind regards,
Charlotte
Shelden Healthcare

Rated 4 out of 5 stars

Ordered online and also phoned re…

Ordered online and also phoned re delivery requirements. Staff very helpful and professional in arranging my delivery. Delivery was smooth, and bed was delivered and assembled competently by one man. Very satisfied.

August 1, 2023
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind feedback.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

Great experience

Great experience, can’t fault the service. Haven’t tried the mattress yet to comment on it.

June 25, 2023
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind feedback.

Kind regards,
Charlotte
Shelden Healthcare

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Rated 5 out of 5 stars

Great service

Easy ordering, website simple to navigate.
Prompt response and delivery, product is great and good quality.
No complaints from us!

June 18, 2023
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind feedback.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

Very professional and helpful

It was easy to order, the staff were very helpful in answering all my questions before ordering. I got a narrow delivery window and the driver arrived on time. Danielle delivered the bed, put it together for me and explained all the functions and gave tips for things we might not have considered (e.g. turn the wheels inwards when you move it so no-one stubs their toes :-D).
I didn’t do the VAT-free bit properly when ordering, but they sent me a form to fill out and we got the VAT refunded a short while later. A very professional and helpful team, Thanks for all your help.

June 11, 2023
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind feedback.
I have passed your lovely words to Danielle.

Kind regards,
Charlotte
Shelden Healthcare

Rated 3 out of 5 stars

It was the waiting for replies when I…

It was the waiting for replies when I needed to send it back then it was a week before I received my money and at that I had to inform you that you had received due to me tracking it

June 5, 2023
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Reply from Shelden Healthcare

Good afternoon

Thank you for your feedback, please do accept my apologies for the delay. Once we has confirmation of the item being here, the refund was processed immediately.

Kind regards,
Charlotte
Shelden Healthcare

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Rated 4 out of 5 stars

Supply of Invacare Medley Ergo hospital bed

The delivery was well organised, on schedule and helpfully brought into the house. It was a standard Invacare hospital bed which I had elected to put up myself.
Once assembled the bed seems just what was wanted.
I would have given 5 ** however I could not find in the manual self assembly, only self-dismantle, so one has to read this backwards!
When dismantling for moving, manual does not include in section Transport brackets para 2, the need to swing locking clips round to secure joing plates to bed ends.
Otherwise great

May 23, 2023
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind feedback.
I will pass your comments about the manual onto the manufacturer.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

I ordered a bed from here for a client…

I ordered a bed from here for a client within my role in adult social care.
The experience was seamless feom ordering, to delivery and assembly.
Excellent customer service - thanks so much :-)

May 15, 2023
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind feedback.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

First class company

Nice, clear website & very quick delivery of item.
Excellent response to small problem about VAT exemption, refund gratefully received!

May 14, 2023
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind feedback.

Kind regards,
Charlotte
Shelden Healthcare

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Rated 5 out of 5 stars

Great customer service

Easy to understand website and great customer service.

May 16, 2023
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind feedback.

Kind regards,
Charlotte
Shelden Healthcare

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