Folllow up, well they cancelled transaction & kept the money, this forced me to go through the longwinded dispute with card provider. So much for there email promise. Please do not deal with this... See more
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See what reviewers are saying
Awful company to deal with. Absolute jobsworth behind the screens, getting a refund is like pulling teeth. will spend my money elsewhere. very slow to reply to emails, no tracking numbers given, no di... See more
From ordering to delivery, no problem. Chat room facility aided decision. Home set up service used, worth the extra cost. Only negative was the bed was advertised as adjustable as low as 16 inches, p... See more
Company replied
The delivery was well organised, on schedule and helpfully brought into the house. It was a standard Invacare hospital bed which I had elected to put up myself. Once assembled the bed seems just... See more
Company replied
Company details
Written by the company
We provide expert support, advice and solutions for the elderly, disabled and those that struggle with mobility. Elderly care products, aids for the elderly, mobility aids, disability aids, disability equipment and mobility equipment plus many more.
Contact info
Unit 1c the Wharf, CV23 0PR, Stretton under Fosse, United Kingdom
- 0800 014 8672
- customercare@shelden-healthcare.co.uk
- www.shelden-healthcare.co.uk
2.7
Poor
495 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Quick response
A handset cable got damaged - quick response from SH to confirm no repair possible and quick despatch of a replacement handset, so we had a very short wait and no inconvenience.
August 23, 2022
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind words!
Kind regards,
Charlotte
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Excellent service througout
The service was excellent; from the telephone order process to the delivery of the bed to the installation and explanation of the product. I cannot fault the service.
August 23, 2022
Reply from Shelden Healthcare
Good morning,
Thank you for your kind words!
Kind regards,
Charlotte
Had to cancel bed
Had to cancel bed, due to patient going to hospital ,bed was in transit, cost me over £400 to cancel totally unreasonable billing
August 22, 2022
Reply from Shelden Healthcare
Good morning,
Thank you for your review.
As we discussed on the day, as the items had been picked and the driver was approx 10 minutes away from the delivery address, the delivery charge and a restocking fee was required as per our terms and conditions.
All amounts were confirmed with you on the phone and you accepted this at the time.
Kind regards,
Charlotte
Charlotte is a great manager
Charlotte is a great manager, she was accommodating and friendly. Highly recommend. Thank you!
August 18, 2022
Unprompted review
Reply from Shelden Healthcare
Good morning,
Thank you for your kind words!
Kind regards,
Charlotte
Impeccable service
Impeccable service, from Customer service, both online and on the phone, to delivery, assembly and training of staff on site
August 12, 2022
Reply from Shelden Healthcare
Good morning,
Thank you for your kind words!
Kind regards,
Charlotte
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The delivery was on time
The delivery was on time. The refund of the returned item wasn't as smoothly done as I had to chase up a bit.
August 11, 2022
Reply from Shelden Healthcare
Good morning,
Thank you for your kind words!
Kind regards,
Charlotte
Excellent speedy service and friendly…
Excellent speedy service and friendly helpful customer service.
August 10, 2022
Reply from Shelden Healthcare
Good morning,
Thank you for your kind words!
Kind regards,
Charlotte
Good old fashioned service with a…
Good old fashioned service with a smile. The ordering process was straightforward and the company kept in touch and delivery was very prompt.
John who made the delivery and set things up was a real fountain of knowledge and with a great sense of humour. A real ambassador for the business
August 10, 2022
Reply from Shelden Healthcare
Good morning,
Thank you for your kind words!
Kind regards,
Charlotte
Brilliant item for price.
My elderly mother has recently been discharged from hospital and trying to find a suitable bed for her immediate use was made easy by Shelden customer service, who not only provided advice but arranged for a Sunday delivery.
Danielle executed the delivery and installation quickly and without any hassle, providing easy step by step of its operating procedure. My mother has indeed found the bed to be very beneficial indeed and is now very accustomed to using the electronic handset.
July 24, 2022
Reply from Shelden Healthcare
Good morning,
Thank you for your kind words.
We are very pleased you are happy with the service you have received.
Kind regards,
Charlotte
Shelden Healthcare.
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I bought a high risk mattress
I bought a high risk mattress. It arrived faster than expected. It is s very good quality mattress.
July 15, 2022
Reply from Shelden Healthcare
Good morning,
Thank you for your kind words.
We are very pleased you are happy with the service you have received.
Kind regards,
Charlotte
Shelden Healthcare.
Reply from Shelden Healthcare
Good morning,
Thank you for your kind words.
We are very pleased you are happy with the service you have received.
Kind regards,
Charlotte
Shelden Healthcare.
Really happy with the customer service…
Really happy with the customer service given. The item itself is just what we needed.
Super fast postage.
No complaints at all.
Five starts.
July 8, 2022
Reply from Shelden Healthcare
Good morning,
Thank you for your kind words.
We are very pleased you are happy with the service you have received.
Kind regards,
Charlotte
Shelden Healthcare.
Reply from Shelden Healthcare
Good morning,
Thank you for your kind words.
We are very pleased you are happy with the service you have received.
Kind regards,
Charlotte
Shelden Healthcare.
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very helpful
July 4, 2022
Reply from Shelden Healthcare
Good morning,
Thank you for your kind words.
We are very pleased you are happy with the service you have received.
Kind regards,
Charlotte
Shelden Healthcare.
Received
Received
1 Good Advise
2 Guidelines on Vat Exemption
3 Prompt delivery
4 The product was impressive too.
5 The instructions for installing the bed could have been better
July 3, 2022
Reply from Shelden Healthcare
Good morning,
Thank you for your kind words.
We are very pleased you are happy with the service you have received.
Kind regards,
Charlotte
Shelden Healthcare.
Very prompt service and I received my…
Very prompt service and I received my bed one day later! The bed is well made and very comfortable. Assembly took a while though.
July 3, 2022
Reply from Shelden Healthcare
Good morning,
Thank you for your kind words.
We are very pleased you are happy with the service you have received.
Kind regards,
Charlotte
Shelden Healthcare.
The 2 techs were so polite and helpful
The 2 techs were so polite and helpful, done a 1st class job.
July 1, 2022
Reply from Shelden Healthcare
Good morning,
Thank you for your kind words.
We are very pleased you are happy with the service you have received.
Kind regards,
Charlotte
Shelden Healthcare.
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Excellent service, reasonable prices
I needed a profiling bed in a hurry for my husband- Shelden Healthcare we’re very helpful and also advised me on the most appropriate mattress for his needs. Their pricing was more reasonable than other companies and when I had a small problem with one of the side rails they quickly resolved this for me. I would recommend them and use again if other equipment is required.
July 1, 2022
Reply from Shelden Healthcare
Good morning,
Thank you for your kind words.
We are very pleased you are happy with the service you have received.
Kind regards,
Charlotte
Shelden Healthcare.
Excellent service
June 22, 2022
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind words.
We are very pleased you are happy with the service you have received.
Kind regards,
Charlotte
Shelden Healthcare.
Very helpful staff
Very helpful staff. delivered as promised, at the time promised. Excellent product.
On this experience I would recommend this company
June 20, 2022
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind words.
We are very pleased you are happy with the service you have received.
Kind regards,
Charlotte
Shelden Healthcare.
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