I have dozens of shelly devices at home. Happy in general. Only unhappy about two: Loqed touch smart lock: Noisy Slow The bezel (cover), three different sizes are included, none of w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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I have installed many Shelly devices in my Home, Garden and other outside spaces and am extremely happy with them, all of which make my home automation work in harmony. One of the benefits of this sy... See more
Shelly is very responsive however please note that their support if for those who have purchased their product directly from Shelly or certified sellers, no amazon etc. I can understand this so not a... See more
I’ve been using Shelly devices for a while, and they never disappoint. The setup was quick, the app is intuitive, and the performance has been very stable. I really appreciate how flexible the config... See more
3.6
Average
270 reviews
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Order 14/Jan/24 - Goods Never Arrived
Goods ordered on 14th January 2024 and Items never received to date.
Contacted Shelly Europe numerous times requested refund or re-ship with no response.
Chargeback initiated with credit card company.
Shockingly bad company and customer service, my advice is to stay well clear.
January 14, 2024
Unprompted review
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Took my money, didn't send my order!
Took my money, didn't send my order then didn't answer my emails?!
January 16, 2024
Unprompted review
Scammers
No good received, customer service doesn't answer, and when they do they lie
November 27, 2023
Unprompted review
Very good devices
Very good devices, inexpensive, but reliable. They are also small and fit nicely in existent electrical systems.
I use some devices for energy monitoring with Home Assistant and it's a great combination, never had issues and downtime.
Good to see they are adding also devices with Z-Wave protocol, which has great range and keeps power consumption low.
October 22, 2023
Unprompted review
Prisident
Working with Shelly May has been amazing. She did an outstanding job with implementing North Fulton Ear, Nose & Throat Associates. Thanks
October 12, 2023
Unprompted review
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It started with one lousy star
It started with one lousy star; After a firmware update, 3 Shelly Pros no longer came online and could no longer be made to work with the reset button.
Customer service was capable, they asked right questions, but did not provide a solution (after-service was clearly secondary). After lots of emails, I returned the defective pros.
Received a confirmation of receipt, but subsequently did not receive a new product and of course no further response, not even to reminders.
Nowadays I've installed a few hundred Shelly's, the delivery is getting faster and the reliability of the Shelly's is improving.
The app works stable so now Shelly get 3 stars.
Dimmers break down too quickly if an incompatible or non-dimmable light source is (accidentally) installed. There is a lot of dropout from the first series 2.5
Why Shelly? The flexibility is fantastic, the 10% failure rate after 2 years is far too high, but the savings on energy, cabling and simplification of complex circuits are many times greater.
September 10, 2023
Unprompted review
Totally rubbish steer clearer of these cowboys.
I thought Shelly were meant to be a good company, how wrong I was.
I have a plug, that took 4 times longer to deliver than they said it would, that randomly turns itself off.
Support is hopeless, will take this up with PayPal to try to get a refund.
Steer clear of this company.
September 5, 2023
Unprompted review
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