Sherbertlemons Reviews 180

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the products, highlighting their beautiful, handmade, and high-quality nature, often finding them flattering and comfortable. Many are impressed with the quality of the materials, noting that they hold up well even after exposure to water and sun. People appreciate the variety of colors and styles available, with many expressing their intention to order again. However, some customers also noted significant issues with response times, with many reporting a lack of communication regarding their orders and difficulties with exchanges or returns. There are mixed opinions on the delivery service, with some experiencing fast shipping while others faced considerable delays, sometimes not receiving their orders at all.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing obsession and satisfaction... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with many expressing frustration... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high level of detail, vibrant colors,... See more

Response time

Customers had negative experiences with response times, with many reporting a lack of replies to their direct... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers praising super quick and fast shipping,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The pieces they sell are beautiful, handmade, flattering and high quality. Had a slight issue with the wait times for shipping to the US, but i made my order right as the brand was preparing to releas... See more

Company replied

Rated 4 out of 5 stars

Super cute and happy with purchase! Definitley recommend - exactly as advertized. My only qualm is shipping took forever and the purple swim suit wasnt as "rich" as the image but still cute.

Company replied

Rated 4 out of 5 stars

I had ordered my daughter 2 bikinis and a dress and she couldn’t be happier, the colours are beautiful and great quality too! They came on time with no issues, I’d be more than happy to purchase again... See more

Company replied

Rated 5 out of 5 stars

Shipping was super fast to Boston MA! These suits are amazing quality- both stay put exactly where I place them on my body! I got bit a side-tie and the adjustable strap styled bottoms and they hug me... See more

Company replied


Company details

  1. Swimwear Store

Written by the company

Sherbert Lemons is a UK swimwear brand built around one standard: pieces that perform as well as they look. Not just for the photograph, but for the full two weeks. In the water, on the pool deck, into the evening. Everything is designed in-house. The prints are original. The fabric is premium double-layered Lycra on every piece, fully lined, chlorine and salt-resistant. The cuts are developed for real fit, not just samples.


Contact info

3.5

Average

TrustScore 3.5 out of 5

180 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

Ordered a two piece for a festival I’m…

Ordered a two piece for a festival I’m going to and I love it! Great material and looks unreal. Shipping took longer than expected however I did dm them and they got it to me by the date I needed it for. If you’re ordering for an event just order 2-3 weeks in advance to be sure it’ll come because I believe everything is handmade. Would defo order again! ❤️

August 9, 2022
Unprompted review
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Rated 5 out of 5 stars

11/10❤️‍🔥

Products were such amazing quality, and I couldn’t have asked for better service! So friendly and helpful, and such speedy delivery. Will defo be buying from again😙👙🌺🕺🏼❤️‍🔥

July 21, 2022
Unprompted review
Rated 5 out of 5 stars

AMAZING Quality!!!!

The most beautiful quality bikinis 😍I received the best service and extremely fast replies, I couldn’t be happier with my bikinis they are the best quality I have ever had!

July 20, 2022
Unprompted review
Rated 5 out of 5 stars

So happy with my purchase !

So happy with my purchase !!
Can’t fault anything, the quality of their items feel so luxurious I can’t believe it for the price. Will definitely be back for more 💖

July 20, 2022
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Rated 5 out of 5 stars

Great bikini

I ordered the sparkly pink bikini for holiday & I absolutely love it. Great quality & very comfortable.

July 20, 2022
Unprompted review
Rated 1 out of 5 stars

They don't care

Really unfriendly and useless customer service. The product I ordered never came, and despite me sending several overly polite emails, they responded as if it was no concern of theirs.

July 20, 2022
Unprompted review
Rated 5 out of 5 stars

Never had a bad experience with this…

Never had a bad experience with this amazing brand! Always getting what you pay for: amazing timeless designs, brilliant quality, quick postage and just all round friendliness🙌🏼 Couldn’t recommend enough- always my go to

December 21, 2021
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Rated 5 out of 5 stars

Ordered a dress and one of the lovely…

Ordered a dress and one of the lovely cowl neck tops from here, fantastic quality, looked exactly like the pictures on the website. Such a fab variety of different designs and styles too. Would definitely recommend to anyone and will be buying from sherbet lemons again!

July 18, 2021
Unprompted review
Rated 5 out of 5 stars

Saw Sherbert Lemons on Instagram

Saw Sherbert Lemons on Instagram, and from there went onto their user friendly website to place orders for a friend. A variety of the latest styles to choose from, and the fact the clothing line is hand made really impressed me. Would certainly recommend!

July 18, 2021
Unprompted review
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Rated 1 out of 5 stars

Shipping took weeks and had to contact…

Shipping took weeks and had to contact them several times in which they kept telling me it had been shipped - this went on for weeks. They were extremely rude to me when contacting. It also didn’t clearly state that there were no refunds until I was rudely told this when trying to return clothes that were awful see through quality!

January 14, 2021
Unprompted review
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