Sherborne Reviews 

263
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable sales staff and professional installation teams for delivering exceptional quality work, maintaining clear communication, and ensuring smooth project execution from start to finish. Many people highlight the beautiful doors, windows, and conservatories that look gorgeous and greatly enhance the security and comfort of their homes. However, some people mentioned occasional challenges or areas for improvement. A few consumers experienced delays when requesting service visits or encountered minor manufacturing errors with their supplied items. Despite these infrequent hiccups, most people found the company very responsive and proactive in resolving concerns.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Consumers find service to be positive, highlighting professional communication and organized installation... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with the workmanship and... See more

Product

Users describe positive interactions with product, expressing overall satisfaction with the high quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very friendly helpful sales team provided cost to spec required Kept me informed through process Delivered apeer front door and fitting team very polite and cleaned up after there visit very... See more

Rated 5 out of 5 stars

We bought a new front door from Sherborne recently, and couldn’t be happier. It wasn’t cheap but you definitely get what you pay for; it’s beautifully made, so solid, secure and looks gorgeous. The fi... See more

Rated 5 out of 5 stars

Excellent service from Sherborne again; they are slightly more expensive than other suppliers and worth every penny. Excellent workmen, very attractive and robust products and a good after sales serv... See more

Rated 5 out of 5 stars

Excellent customer service when we visited their showroom in Hartley Wintney. We had a good idea of what we wanted and Jordan listened, offered suggestions and showed us what was available that met o... See more


Company details

  1. Glazier
  2. Door Shop

About Sherborne

Information provided by various external sources

The dedication to customer care underpins everything about Sherborne.

This has seen the company grow organically to become a substantial award-winning organisation offering a diverse range of services.

Sherborne believe in the traditional values of courtesy, honesty and integrity by providing unbiased information to all its clients. Making sure that the right products chosen; perfectly provide the solution they are looking for.

View our range of Design & Installation Services:

Windows

Doors

Glazed Extensions


Contact info

4.8

Excellent

TrustScore 5 out of 5

263 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(263)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

This was the 2nd time we used…

This was the 2nd time we used Sherborne. This time we had our conservatory roof replaced from polycarbonate to glass and tiles. The whole team were great and carried out a fantastic job. Very professional service. Thank you.

October 30, 2023
Unprompted review
Rated 5 out of 5 stars

Windows & doors look fabulous!

Windows & doors look fabulous!
Lewis has to be the most tenacious guy ever, he’s eye for detail was perfect, a huge asset to the Company and hopefully very well valued 🙏
Highly recommend Sherborne Windows if quality in all aspects are what you’re looking for in Alton Hampshire area 🙏
Special Thanks to Lewis , your a Star !
Vernon & Si

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

This is the 2nd time we have opted for work done by Sherborne…

This is the 2nd time we have opted for Sherborne to carry out works for our house. From start to finish all the office staff and fitting team were friendly and professional and easy to talk to if we wanted any more information. The three men who fitted the windows were brilliant, keeping us in touch with the progress throughout both days leaving everything spotless at the end of each day. Would thoroughly recommend Sherborne anytime.

October 18, 2023
Rated 5 out of 5 stars

Great job renovating our conservatory plus associated works

Sherborne did a really good job of renovating our conservatory plus fitting a new french door and window. The team working on the project were friendly and highly skilled. We particularly liked that Sherborne provided all the skills needed including plumbing, electrical, plastering, brickwork and, of course, for the conservatory itself. There were some issues along the way, but these were dealt with swiftly and effectively

October 9, 2023
Rated 5 out of 5 stars

DOUBLE GLAZING IN OUR 100+ YEAR OLD HOUSE

We recently had all our windows and front door replaced. The team who carried out the work (Luke, Matt and Mark) worked quickly and efficiently to a very high standard with very little mess. We are very pleased with the quality of the product and the installation. We have no hesitation recommending Sherborne to anyone contemplating having double glazing fitted.

March 1, 2023
Unprompted review
Sherborne logo

Reply from Sherborne

Thank you, we're pleased to hear how happy you are.
Regards The Sherborne Team

Rated 5 out of 5 stars

Amazing transformation to our home

We had new windows and doors for our entire house fitted by Sherbourne Windows. Every aspect was a first class experience from planning / design to installation. A great professional team. A special mention to the team who fitted the windows and doors, very pleasant and a joy to have in the house, very clean and had a lot of pride in their work, also extremely trustworthy in that we let them have a key to access while we were away as the installation took 3 weeks for the 28 units. The transformation to our home is absolutely amazing the finished article surpassed all our expectations, thank you to the entire team at SW.

April 17, 2023
Sherborne logo

Reply from Sherborne

Thank you, I have shared your wondeful comments with the team. Best Regards

Rated 1 out of 5 stars

Avoid!

Avoid!
Ongoing issues with this company from the build and now following up on faults.
Do not be tempted with blinds in the glass frames. They drop down out of the frame and conveniently don’t fall within the warranty. The magnets to use them will also break and you’ll be left with blinds that either don’t open or have to remain open. They won’t offer to help you get the magnets replaced. Don’t ask for anyone to come and look at the faults. They’ll tell you it’s never happened to others before and leave you hanging for answers, whilst also leaving you with a door frame that’s been popped out during their investigations.
Customer satisfaction is not a priority here.
We should have realised in the beginning with poor workmanship that we would have ended up with ongoing faults so sharing our experience here to warn others.

April 20, 2023
Unprompted review
Sherborne logo

Reply from Sherborne

We are sorry to hear you’re unhappy with the service received and do appreciate your concerns, your guarantee was issued in September 2017 and as per the terms of your guarantee the items in question are only covered for a period of 5 years and are therefore well out of guarantee.

I can see you have been in touch with Jeremy our Installation Director recently by email, Jeremy is more than happy to help resolve the issues you have at a reduced cost to you, if you would like to discuss this further with Jeremy please do feel free to reach out to him by email and he will respond and deal with this as fairly as possible. Regards The Sherborne Team

Rated 5 out of 5 stars

Excellent job…

Every person that came to the site worked very hard, cleaned up after themselves and did an excellent job. The finished article looks great.

April 18, 2023
Rated 5 out of 5 stars

Excellent all-round experience…

Sherborne are an exceptional and highly skilled company that deliver a quality product and sterling service from start to finish. Their outstanding customer service throughout our installation was second to none and as returning customers we know that their after sales service is unbeatable.

March 21, 2023
Unprompted review
Sherborne logo

Reply from Sherborne

Thank you for your wonderful comments, I have shared these with the Sherborne Team. Best Regards

Rated 5 out of 5 stars

Sliding doors to Garden

As repeat customers, we had total assurance through the whole process, from initial enquiry, advice and selection of an option, engineer's survey, pricing and a planned schedule of work, through to installation and after sales documentation.
The installation was perfectly executed by a very professional two-man team.
We are delighted with the end result. Good value.

April 2, 2023
Rated 5 out of 5 stars

Highly recommended

We have used Sherborne before, and we have always been happy with their services. They are professional, reliable, punctual. They have a great customer service, and they offer a high quality product.
The installing team were very friendly, helpful, professional and tidy. We will be using their services again in the future.

March 26, 2023
Rated 5 out of 5 stars

Fantastic experience, excellent product and service.

The show room were extremely knowledgeable and helpful, listening to what we wanted. They took time to help us decide what we wanted.
Next we had a visit to our home to discuss requirements and take measurements, and we were given the timelines for delivery and fitting.
The fitting crew were magnificent. Did a great job fitting the new door.
Overall, a fantastic experience. A really great product and excellent service all round.

March 25, 2023
Rated 5 out of 5 stars

We had an issue with our kitchen door…

We had an issue with our kitchen door in that the lock jammed. We contacted Sherborne Windows and gave them the details of the issue. Within 4 hours an engineer was round and had fixed the problem.

Excellent service and also excellent products.

March 22, 2023
Unprompted review
Rated 5 out of 5 stars

Exemplary Installation and Office Teams

The guys finished the installation of our bungalow front and back doors today, replacing some really battered 35 yr old doors!. I cannot praise them highly enough, they were thorough, attentive and professional throughout the day. Looking at the completed job just before writing this, its clear they did a very good install of both doors. The administration since first contact with the Company has also been exemplary, no matter who we dealt with. Keep doing what you do, and how you do it Sherborne, because its spot on :)

March 17, 2023
Unprompted review
Rated 5 out of 5 stars

Great results

Our tenants reported the fitting process was seamless with great quality product , and fitting team that were very obliging and extremely tidy , clearing away every evidence of the fitting ……. Excellent work!

March 5, 2023
Rated 5 out of 5 stars

Great product and installation

I’m very happy with the product quality and price - I purchased custom made PVC/ glass patio doors, kitchen door and windows. From start to finish the process was handled extremely well. The measurements were precise and the installation was outstanding. Lee and Chris were polite and friendly and worked like demons to get the job done. They removed and disposed of the decades old product (1925 built house) and took great care to make sure the finish outside and inside was matched (only small paint touch ups needed). They even reinstalled Bailey’s cat flap! I would highly recommend this company.

February 27, 2023
Unprompted review

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