Sherborne Reviews 

263
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable sales staff and professional installation teams for delivering exceptional quality work, maintaining clear communication, and ensuring smooth project execution from start to finish. Many people highlight the beautiful doors, windows, and conservatories that look gorgeous and greatly enhance the security and comfort of their homes. However, some people mentioned occasional challenges or areas for improvement. A few consumers experienced delays when requesting service visits or encountered minor manufacturing errors with their supplied items. Despite these infrequent hiccups, most people found the company very responsive and proactive in resolving concerns.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Consumers find service to be positive, highlighting professional communication and organized installation... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with the workmanship and... See more

Product

Users describe positive interactions with product, expressing overall satisfaction with the high quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very friendly helpful sales team provided cost to spec required Kept me informed through process Delivered apeer front door and fitting team very polite and cleaned up after there visit very... See more

Rated 5 out of 5 stars

We bought a new front door from Sherborne recently, and couldn’t be happier. It wasn’t cheap but you definitely get what you pay for; it’s beautifully made, so solid, secure and looks gorgeous. The fi... See more

Rated 5 out of 5 stars

Excellent service from Sherborne again; they are slightly more expensive than other suppliers and worth every penny. Excellent workmen, very attractive and robust products and a good after sales serv... See more

Rated 5 out of 5 stars

Excellent customer service when we visited their showroom in Hartley Wintney. We had a good idea of what we wanted and Jordan listened, offered suggestions and showed us what was available that met o... See more


Company details

  1. Glazier
  2. Door Shop

About Sherborne

Information provided by various external sources

The dedication to customer care underpins everything about Sherborne.

This has seen the company grow organically to become a substantial award-winning organisation offering a diverse range of services.

Sherborne believe in the traditional values of courtesy, honesty and integrity by providing unbiased information to all its clients. Making sure that the right products chosen; perfectly provide the solution they are looking for.

View our range of Design & Installation Services:

Windows

Doors

Glazed Extensions


Contact info

4.8

Excellent

TrustScore 5 out of 5

263 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(263)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

From ordering through to completion, everyone was helpful, polite and friendly. ive now had all my windows and front door completed with Sherbourne

December 9, 2024
Rated 5 out of 5 stars

Efficient AND sensitive …

A company like this are in a business in which consumers have to pay quite a lot of cash. I was therefore quite nervous about committing to the job. However Dherbofne were immensely understanding and patient with delays and decision changes - and they responded with friendliness and alacrity to everything we threw at them! The results of their work are splendid and I would happily recommend them to anyone

November 12, 2024
Rated 5 out of 5 stars

Evolution Storm Windows in a Conservation Area

The whole experience from selecting the product to installation was straightforward.
The actual removal and replacement of the windows went like clockwork.
All of the people we dealt with gave us confidence that they knew what they were doing, and that they wanted to provide a good service. We are very pleased with the result.

August 27, 2024
Rated 5 out of 5 stars

Super service from start to finish

From start to finish our experience with Sherborne was fantastic. All the staff we dealt with were so helpful. James, the Sales Manager was experienced and knowledgeable- he quickly worked out what we needed, gave us options and after quickly receiving the quote, we were able to agree a price. The Survey guy took the time to make sure we were completely happy with the design and options offered. The demolition and construction of the new conservatory met the dates agreed. The guys did a great job and kept us updated on how things were progressing. The workmanship was high quality and we were really pleased with our new conservatory. The garden was left neat and tidy after the work. There were a few snagging issues to sort out after completion which were dealt with quickly and efficiently by Charlotte and Andy in the Operations Team. Throughout the whole process the Sherborne guys delivered a clear impression that they wanted us to be happy with the finished product. I cannot recommend them highly enough.

May 24, 2024
Rated 5 out of 5 stars

Great service

A really good customer experience from visiting the shop in Hartley Wintney right through to the installation last Friday. The whole team are friendly efficient and professional. Really good advice on selecting door furniture to help me stay within my budget.

May 13, 2024
Rated 5 out of 5 stars

We are extremely happy with the work done and the finished installation.

We have been extremely happy with the work done, and the finished installation. The installation team from Sherborne (Ben, John & Theo) were all excellent throughout. We felt their attention to detail was quite meticulous, and their behaviour and standard of professionalism exemplary throughout. They really were an asset to your company, and if we ever had further work done by Sherborne, we would request the same team again if available. It has been a pleasure to deal with your company, from our initial dealings with your salesman, right through to installation and completion, and we cannot recommend your company highly enough. Well done.

March 20, 2024
Rated 5 out of 5 stars

Exceptional and Outstanding Company

From the very first meeting when I popped into the showroom unannounced, to the quote, survey and subsequent installation, all staff were incredibly polite, friendly, knowledgeable and professional. The quality of the window and doors, both wooden and wood effect PVC, are exceptional and the standard of workmanship for the installation is outstanding. I would highly recommend this company.

March 8, 2024
Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Lewis took time to listen to what we wanted and offer advice on the best windows for our home. The fitters were excellent - Jason did a beautiful job and cleaned up after the work each day. The finished windows look wonderful and we are so pleased. Cannot rate Sherborne highly enough!

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Sherborne Windows were recommended to…

Sherborne Windows were recommended to me by my daughter. They lived up to all the good things I heard about them. Prompt in all their responses, everyone came when they said, and the work done extremely well by very pleasant engineers.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Totally Professional Company

We had 3 windows and a front door replaced - the guys from Sherborne were totally professional and friendly to deal with - work conducted was clean, tidy and efficient - would have no hesitation in recommending Sherborne.

January 10, 2024
Rated 5 out of 5 stars

Very happy

Sherborne staff and sub-contractors were excellent in terms of quality of work and friendliness.
Sherborne are very easy to do business with.
We are delighted with the product quality and end result.

December 5, 2023
Rated 5 out of 5 stars

Well worth a five star rating

We are delighted with the quality of the product, the ease of ordering and the superb information and diagrams of the windows that we were going to order.
The fitting of the windows by the friendly and polite installation team was very good and there was no mess to clear up afterwards. All in all an excellent experience.

November 21, 2023
Rated 5 out of 5 stars

An all round excellent customer experience

We have used Sherborne Windows in the past and always have an excellent experience. The advice and planning process listened to our needs and gave advice on the best options for us based on their years of experience.

Expectations were well managed and installation was delivered in advance of expectations.

The installation team were friendly, efficient and respectful and cleared up immaculately prior to departure.

Our all round experience of Sherborne Windows is excellent and I would definitely recommend them.

November 22, 2023
Rated 5 out of 5 stars

Exemplary service and skills

Yesterday Ben and Theo installed our French doors and Andy carried out some repairs on the front door. All three of them were exemplary for their customer skills, technical abilities, professionalism and hard work.

Ben and Theo worked without pause till gone 6pm. They made sure to fit the doors with real care. They were tidy, careful and charming. They cleared up really well and Ben took great care to explain the aftercare instructions.

Andy was really diligent about attaching the door fittings with great care (washers had been missed before so the knocker and knob were loose). He then did a brilliant job of resealing the door surround with the correct coloured paint. He was polite, hard working and friendly.

In summary, all three were a credit to Timber Windows/ Sherborne. They left us feeling delighted with our choice of your firm.

October 25, 2023

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