Shieldpay Reviews 695

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

To start with, main concern was whether it is a scam or not, after a VW payment directed by Keller & Postman. Couldn’t login through HSBC login & had to change my login password as mobile login got... See more

Rated 5 out of 5 stars

Like most people reading these reviews, I had an email from Shieldpay explaining that they had been selected to act as the 3rd party in transferring my funds. I was extremely dubious and cautious give... See more

Rated 5 out of 5 stars

After getting my son in law who works in IT to check this wasn’t a scam I completed the verification,I waited a day or two and messaged Sheild Pay to confirm the verification had gone through,I subm... See more

Company replied

Rated 5 out of 5 stars

Like so many other reviewers, I was sceptical of a sudden email asking for my bank details! I came on here, read all the positive reviews and, still remained unsure. Rang Millberg who confirmed it was... See more

Company details

  1. Payment Service

Written by the company

Shieldpay is the market leader in orchestrating secure digital B2B payments, specialising in transactions that need more than just straight-through processing. Whether you're handling high-value, complex payments or thousands of transactions every day Shieldpay can bring new value to the payment process. With streamlined verification checks, the ability to hold funds until the conditions of the transaction are met then quickly and securely process payouts, Shieldpay is securing the world’s complex payments with technology. For any support enquiries, we're open Monday to Friday, 9am - 6pm. You can find more information on our website: shieldpay.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

695 reviews

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Rated 1 out of 5 stars

I send my details 2 weeks ago nothing…

I send my details 2 weeks ago nothing hapend… they told me 7 days but i didn’t receive any money . I call them many times nobody answer the phone . My money coming from Uber claim/ Pogust Goodhead. I don’t know nothing for that company .. i hope so everything should be ok..

March 3, 2023
Unprompted review
Rated 5 out of 5 stars

I was hyper aware of possible scams

I was hyper aware of possible scams . I called my bank for reassurance , shieldpay ARE legitimate and my compensation was processed within days of me giving over my bank details for payment . Always worth checking with your bank if you’re unsure , but my experience was good 10/10

February 17, 2023
Unprompted review
Rated 5 out of 5 stars

Compensation payment

I thought long and hard about giving my bank details and was really nervous, however, I saw the reviews and decided to risk it. Yesterday I passed on my details so that I could receive compensation. Today I received payment. Really great service!

February 17, 2023
Unprompted review
Rated 5 out of 5 stars

I thought it was a scam, but it was not.

Like so many other reviewers, I was sceptical of a sudden email asking for my bank details! I came on here, read all the positive reviews and, still remained unsure. Millberg informing me that my compensation has been awarded but sheild pay were unable to make the payment. I searched many sites but eventually I put my bank details in on line, after I changed my password and 4 digit number, just in case, sure enough, 4 days later £1656.03 was deposited into my account. It would have helped if the initial email came from Millberg and that the shieldpay did not go into spam, but I think I'd have still carried out those checks! Can't fault shieldpay!

February 17, 2023
Unprompted review
Rated 1 out of 5 stars

Withholding my money. Never heard of shieldpay so I call my…

Never heard of shieldpay so I called my solicitors who reassured me this is how my compensation claim would be paid.
Submitted my details and waited the 10 days. Nothing. 3 weeks later still nothing. Unable to call to speak to anyone as the mailbox is full. What a joke, you’re withholding my money in the middle of a worldwide financial crisis.

February 10, 2023
Unprompted review
Shieldpay logo

Reply from Shieldpay

Hi Summer,

A member of our team has been in contact with you to explain that there has been a delay in payment due to a necessary change in your personal information to match you with your bank account. Once this information has been authorised by your law firm, we will make payment out to you.

If you have any further questions or concerns, you can contact us directly at support@shieldpay.com.

Kind regards,
The Shieldpay Team

Rated 1 out of 5 stars

I was told back in November my claim…

I was told back in November my claim had been settled £1656.03 and shield pay would be in touch and money would be with me in December !! Now February I have tried calling several numbers no one ever answers or message on answer phone saying mail box full !!! Awful customer service and support

February 7, 2023
Unprompted review
Rated 5 out of 5 stars

Shield pay staff(spot on)👌

Having been awarded two and a half grand from keller post man uk the process for myself was a nightmare,, HOWEVER Danielle on the phone at shield pay was absolutely fantastic and dealt with my issues in a timely, professional manner and she didn't take offence to how irate and annoyed i may have come across due to the complications and the time scale i had to wait, Shield pay h.ead office GIVE THE LASS A PAY RISE as she represents your organisation to the highest standards.
Will definitely recommend Shield pay to anyone and everyone 👌👍😉

February 6, 2023
Unprompted review
Rated 5 out of 5 stars

Sheild pay and Keller postman are fantastic

Can't remember when I applied for diesel emission claims, but I kept getting emails requesting my bank details, which I obviously ignored. Then, not sure why but I decided to try it, more out of desperation than anything else, and what do you know 2 weeks later I received nearly £2000, still can't believe it, this stuff happens to those other people.
If your reading this review and have had dealings with Keller postman for any reason, they are a real company and use Shield pay to send the funds.
Shield pay are great and answer the phone every time I called can't remember the young ladies but she was really helpful. So thank you Shield Pay and Keller postman.
Also I have seen some reviews stating Keller postman take too big a percentage of the funds, I think its a fair exchange. So thanks to you both, I'm going shopping now...

February 3, 2023
Unprompted review

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