Shinesty Reviews 1,185

Not a Company that anyone should do business with.

These guys have pretty amazing underwear very durable from the men’s side. Just recently bought my first pair for my wife. She is extremely critical of what female underwear should do. She was happy with the first pair bought my second pair noticed a very small flaw but the team at customer support at Shiesty took care of it no problem 100% satisfaction and guarantee is a real thing with these guys.

I've had a subscription for several years, that I needed to cancel, but couldn't figure out how to do so. I reached out for support, and not only got the cancellation taken care of, but the most current order stopped and a refund issued. GREAT service.

My order never showed up, I emailed them got ahold of customer service and they got me squared away pretty quickly and sent a new shipment without a hassle. I have no complaints, their product is great most comfortable boxers you’ll ever put on. A little spendy but the subscription is worth it you’ll get them a bit cheaper.

I found Shinesty by chance while traveling. I saw their booth at the Denver airport, and their unusual and unconventional design immediately caught my eye, so I got a couple of undies for my boys, husband, and myself. My guys loved them, The fit was perfect, and the comfort level… unreal. These are seriously the most comfortable undies I’ve ever worn. Soft, breathable, and they actually stay in place! I sent an email to their customer service suggesting a feature to their female line and to my surprise a got a quick and friendly response, totally open to receive feedback, that was genuinely awesome! So, from start to finish, my experience was top-tier. About the product itself? Even better. You can tell they put real thought into both quality and customer experience. Highly recommend!

Love this company!

My husband loves these and won't wear anything else! He had to have emergency surgery on his inner thigh and they had to cut a bit out. These are the only underwear that didn't make crazy with his injury. The prints are fun and the material is really comfy. I've only had to contact customer service twice in the last several years and each time the response was quick and hassle-free. We also like that you have the ability to skip a month if you need to. Definitely recommend!

Great product and when we were missing an item in our package they shipped a replacement out almost immediately!

Quick response and friendly. Replacing my large with a medium same-day as inquiry.

They are very polite fix problems fast.

Shinesty has wonderful products and amazing customer service!! Very happy customer!!

Was having trouble and requested support through "contact us" - expecting an email response within a few hours. I got "Tin" within a couple minutes who explained why I was having trouble, solved my problem immediately, then stayed with me until I got through my order. Excellent!

Whenever there is an issue, customer service is always kind and ready to remedy the situation, even if it’s reshipping the product.

Customer service has always went above and beyond for me!

Helpful and fast customer service!

I was very pleased and happy receiving the different products for my friend . He looked good in them and said they were very comfortable and liked them alot .thanks for handling my dilemma when I didn't want anymore ,thanks for taking care of it.

My order arrived 3 days after I placed it, which I was very impressed by. However, two of my items were a little big, so I exchanged them. Only problem was I was hoping to bring them on a vacation in a week and was afraid that wasn't enough time to receive my new order. After contacting customer service, however, they pulled some strings to get me my new items ASAP, going above and beyond to help me out -- this is an organization that really cares!

I feel the shiesty are second to none and I have spent probably a thousand dollars but since my wife passed I cannot afford a 30 dollar pair of underwear and whenever you have a sale the sizes are extremely large and never once a small!!! Also you only give first time buyers a discount which is rediculas. Learn to take care of the people who keep buying. I wish I could remain a loyal customer but down to one income and zero discounts who can afford a 30 dollar pair of underwear with today’s prices especially with one income? Not me! You have lost my business I reached out for some help and was told SORRY!!!