What a reliable service! I've used Ship By Mail many times now, and they never disappoint. Every item has arrived safely, and the process always works exactly as it should. It's rare to find a service... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
ShipByMail is an affordable Canadian Parcel Forwarder which gives you a free Canadian Address to shop your favourite Canadian merchant. Sign up now and start shipping from Canada to the USA and internationally.Pay the merchant yourself or use our BuyFo...
Contact info
Canada
- www.shipbymail.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience was amazing
My experience was amazing. You can track every order. They also email you when they receive your package. Highly recommended.
Really quick and good customer service
Super-fast consolidation and excellent safe packing by Emma (thank you!) Made it from Canada to UK in 4 days. There was an issue with Parcelforce in the UK (they claim they tried to deliver but didn't leave a card) but Shipbymail customer services responded quickly to help and I found the parcel soon after. Definitely recommend Shipbymail for your forwarding needs.
Shipping iPhone from Canada to the U.S.
I’m in the U.S. The new iPhone 16 here is all dual eSIMs. I need one with one eSIM and the other micro SIM which is available in Canada. I ordered one from Apple Store in Canada , delivered to ShipByMail and then ShipByMail shipped it to me in the U.S. The whole process was simple/smooth. I received it in 6 days including a weekend after placing the order in Apple Store online.
Super fast
Super fast, good communication, reasonable prices... I am a fan and will continue to utilize their services.
Excellent service everytime
Excellent service everytime! I have used ship by mail many times now and never had any issues. Items have always arrived safely and the service works as described. Highly recommended!
I changed my forwarding service to…
I changed my forwarding service to shipbymail and honestly I don't regret it, they are really the best. And they are very honest unlike the competitor I was with. Thank you for everything SHIPBYMAIL
Very Quick updates on website
Very Quick updates on website, quick turnaround, quick shipping. Even included a nice note!
Fast and reliable
Nothing to complain. Costumer support fast and helpful. I would definitely use their service again.
Very helpful
Very helpful, although there were problems (not caused by them). Customer support IS available. Always polite and very professional. Very recommended.
First time – quite impressed
Is the service for the first time. Items were delivered as ordered and impressed with the service recommend to others.
Easy to arrange the shipment
Easy to arrange the shipment, fast service. Thanks!
No nonsense, efficient, and trustworthy
I never usually write reviews for websites or anything, but this one deserves it. Package forwarding seems to be a scene with a lot of sketchy and questionably trustworthy actors, so I was a bit skeptical or worried about trying any of them, but shipbymail does the whole thing with no nonsense. I was pretty impressed with their processing times too, as my package was in their system within a day of shipping, despite saying it could take multiple. Cost of shipping internationally is a bit of a pain point, but I don’t think that’s the company’s fault, nor do I think you are going to find other services to be much different, at least not trustworthy ones. So if you’re prepared to spend the extra money, I couldn’t find anything bad to say about shipbymail.
Quick response and service
Quick response and service, items shipped and received in Oz within a week.
Very friendly and clear assistance
Very friendly and clear assistance! Service was prompt and awesome!
Absolutely trustworthy!
Absolutely trustworthy with a higher-end order. Emma carefully packed my fragile item (thank you so much!), they shipped fast, used express courier (UPS), fair prices close to what it would cost me and my item arrived safe and pristine! I'm so happy I found Shipbymail!
The shipping and packaging were…
The shipping and packaging were excellent. They have earned my trust.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








