Shipbymail Reviews 

610
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the reliable and fast delivery service, noting how quickly packages arrive in superb condition. Many found the overall process easy and convenient, appreciating the smooth experience and excellent customer service, with staff described as helpful and prompt. However, some customers also noted concerns regarding pricing, with several finding the final cost, including tariffs, higher than expected or estimated. Additionally, a few people experienced delays in package processing or shipping, sometimes waiting longer than anticipated for their items to be dispatched or delivered.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the speed and... See more

Service

People report positive experiences with service, often describing it as helpful, courteous, and efficient,... See more

Product

Reviewers highlight positive aspects of product, often praising the ease of use and reliability that allowed... See more

Price

Consumers find price to be ambiguous, with many reporting excessive and unexpected charges, such as... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and responsiveness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a reliable service! I've used Ship By Mail many times now, and they never disappoint. Every item has arrived safely, and the process always works exactly as it should. It's rare to find a service... See more

Rated 5 out of 5 stars

It took a whole life to process the package(4 days though they marketed max 2 business days) though once processed it was super fast to deliver. The customer service took more than 48h to answer thoug... See more

Rated 5 out of 5 stars

I was looking everywhere for a camera that was sold out across the US when I came across it in stock in the brand's Canadian store. They could only ship to a Canadian address so I came across Shipbyma... See more

Rated 5 out of 5 stars

I was apprehensive but desperately needed a product for my small business from a Canadian vendor that no longer ships to the U.S. so I decided to give ShipByMail a try. It was easy to set up an accou... See more


Company details

  1. Courier Service
  2. Group Buying Service
  3. Shipping and Mailing Service
  4. Shipping Service

Information provided by various external sources

ShipByMail is an affordable Canadian Parcel Forwarder which gives you a free Canadian Address to shop your favourite Canadian merchant. Sign up now and start shipping from Canada to the USA and internationally.Pay the merchant yourself or use our BuyFo...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

610 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(610)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

Really quick and good customer service

Super-fast consolidation and excellent safe packing by Emma (thank you!) Made it from Canada to UK in 4 days. There was an issue with Parcelforce in the UK (they claim they tried to deliver but didn't leave a card) but Shipbymail customer services responded quickly to help and I found the parcel soon after. Definitely recommend Shipbymail for your forwarding needs.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Shipping iPhone from Canada to the U.S.

I’m in the U.S. The new iPhone 16 here is all dual eSIMs. I need one with one eSIM and the other micro SIM which is available in Canada. I ordered one from Apple Store in Canada , delivered to ShipByMail and then ShipByMail shipped it to me in the U.S. The whole process was simple/smooth. I received it in 6 days including a weekend after placing the order in Apple Store online.

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Super fast

Super fast, good communication, reasonable prices... I am a fan and will continue to utilize their services.

November 20, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent service everytime

Excellent service everytime! I have used ship by mail many times now and never had any issues. Items have always arrived safely and the service works as described. Highly recommended!

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

I changed my forwarding service to…

I changed my forwarding service to shipbymail and honestly I don't regret it, they are really the best. And they are very honest unlike the competitor I was with. Thank you for everything SHIPBYMAIL

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Fast and reliable

Nothing to complain. Costumer support fast and helpful. I would definitely use their service again.

September 10, 2024
Unprompted review
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Rated 5 out of 5 stars

Very helpful

Very helpful, although there were problems (not caused by them). Customer support IS available. Always polite and very professional. Very recommended.

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

No nonsense, efficient, and trustworthy

I never usually write reviews for websites or anything, but this one deserves it. Package forwarding seems to be a scene with a lot of sketchy and questionably trustworthy actors, so I was a bit skeptical or worried about trying any of them, but shipbymail does the whole thing with no nonsense. I was pretty impressed with their processing times too, as my package was in their system within a day of shipping, despite saying it could take multiple. Cost of shipping internationally is a bit of a pain point, but I don’t think that’s the company’s fault, nor do I think you are going to find other services to be much different, at least not trustworthy ones. So if you’re prepared to spend the extra money, I couldn’t find anything bad to say about shipbymail.

July 12, 2024
Unprompted review
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Rated 5 out of 5 stars

Absolutely trustworthy!

Absolutely trustworthy with a higher-end order. Emma carefully packed my fragile item (thank you so much!), they shipped fast, used express courier (UPS), fair prices close to what it would cost me and my item arrived safe and pristine! I'm so happy I found Shipbymail!

May 3, 2024
Unprompted review
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