Shipbymail Reviews 

610
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the reliable service and efficient delivery, often noting how quickly packages arrive in excellent condition. Many highlight the exceptional customer service, appreciating quick responses, helpful staff, and clear communication, making the overall process easy and convenient for obtaining products. However, some customers noted that the final price for services or shipping was often higher than expected, citing unexpected tariffs, weight discrepancies, or additional fees. A few other people also felt that package processing and shipping could sometimes be slower than anticipated, leading to delays in receiving items. Additionally, some reviewers mentioned issues with how packages were consolidated, expecting items to be repacked to reduce volumetric weight and cost.

What people talk about most

Service

People report positive experiences with service, with many describing it as helpful, courteous, and... See more

Delivery service

Consumers generally report positive experiences with delivery services, often highlighting fast shipping and... See more

Product

Customers consistently note positive experiences with product, finding the service reliable and quick, making... See more

Price

Reviewers highlight ambiguous aspects of price, with some finding rates reasonable and even competitive for... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that chat representatives are super... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a reliable service! I've used Ship By Mail many times now, and they never disappoint. Every item has arrived safely, and the process always works exactly as it should. It's rare to find a service... See more

Rated 5 out of 5 stars

It took a whole life to process the package(4 days though they marketed max 2 business days) though once processed it was super fast to deliver. The customer service took more than 48h to answer thoug... See more

Rated 5 out of 5 stars

I was apprehensive but desperately needed a product for my small business from a Canadian vendor that no longer ships to the U.S. so I decided to give ShipByMail a try. It was easy to set up an accou... See more

Rated 5 out of 5 stars

This year I had to order a medical device from Europe that couldn’t be directly sent to the US. I found out about Ship By Mail on Reddit they were perfect for my situation. It’s free to join and you d... See more


Company details

  1. Courier Service
  2. Group Buying Service
  3. Shipping and Mailing Service
  4. Shipping Service

Information provided by various external sources

ShipByMail is an affordable Canadian Parcel Forwarder which gives you a free Canadian Address to shop your favourite Canadian merchant. Sign up now and start shipping from Canada to the USA and internationally.Pay the merchant yourself or use our BuyFo...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

610 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(610)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent way to ship internationally!

Ship by mail made the process very easy with the directions. Everything was seamless and shipping updates were provided often. Shipping time was great! I was very impressed with this company and would definitely recommend them and use them again!

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

LEGIT!

Seamless! No phone calls or emails required. Clear instructions on how it works and what to expect. Excellent automated communication and quick turnaround.

Thank you! Really came through for me and will be my go to in the future when I need to proxy from Canada to US.

February 29, 2024
Unprompted review
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Rated 5 out of 5 stars

Really impressed

Really impressed, will definitely use again. Very easy to check status via the dashboard. Received and shipped my package same day. Very professional service.

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Very quick response

Very quick response. Very knowledgeable and extremely helpful to get the information in a timely manner.

January 22, 2024
Unprompted review
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Rated 5 out of 5 stars

First time was a charm

I used ShipByMail.com for the first time after checking all the competitor reviews and was glad I did. Easy to use, quick turnaround and competitive prices. Thanks also to Emma who packaged the parcel.

January 13, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, trustworthy, hassle-free. Highly recommended. Special thanks to Emma and Rebecca for the great customer service!

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

The website interface made it easy for me to use, and I was instantly given a Canadian address when I signed up. The whole process went smoothly, and I was able to get my package for a reasonable shipping cost. I will definitely be using them again!

January 2, 2024
Unprompted review
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Rated 5 out of 5 stars

Honestly…5 stars IS NOT ENOUGH!!

Honestly…5 stars IS NOT ENOUGH!!!
The service by Shipbymail is SECOND TO NONE! I’m SO GLAD I found their site! What made me trust trying this out was their BBB rating & that they were open to being registered with them. I appreciate my hassle free experiences I’ve had with them . ZERO DRAMA…ZERO ISSUES… just straight forward FAST SERVICE! Thank you!!! My only request is for Shipbymail to PLEASE expand their business so I can shop from the UK too & ship through them! If they did that, seriously, there would be no reason to any have any other forwarding services out there! God bless you Shipbymail… I may be late in the game finding out about them but I’m glad I did & evaded all the other terrible service out there!

January 4, 2024
Unprompted review
Rated 5 out of 5 stars

Impeccable

Convenient, user-friendly, great customer service- just impeccable all around. From initial site registration to receiving my package and everything in between, i couldn't fault this service if i tried. In particular, their "BuyForMe" option is very convenient and saves a lot of hassle. Gladly rating 5-star and highly recommending.

December 12, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer support, great prices

I was very concerned about getting my parcel forwarded to me at first but in the end I was very happy with the service. I contacted customer support for something that was entirely my problem but they kindly helped me out anyway. Would definitely recommend Shipbymail and will likely be using it again in the future.

December 22, 2023
Unprompted review
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Rated 5 out of 5 stars

My sister got her Christmas present…

My sister got her Christmas present early! Despite the chaos of the holiday season, the process of shipping my package was quick and precise. The system kept me up to date every step of the way. Both shipping and insurance options are well laid out and prices were very reasonable relative to alternative forwarding service. Overall very satisfied with my experience! ☺️

December 5, 2023
Unprompted review

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