Multiple purchases over recent years and usually very good. The latest pair that I have bought, KG Kai Sneaker, have a slight uncomfortable feeling around the top of the heel which is a disappointme... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very pleased with the simplicity of ordering and the speed of delivery. However, when the gift was opened the scarf that was sold with the bag wasn't in the package and I've not been able to con... See more
Company replied
I order all the time from Shoeaholics and o have only ever had one problem when some boots I returned never made it back to them … when I complained they promptly refunded me. Other than that the orde... See more
Company replied
Ordered a lovely pair of shoes from Shoeaholics, arrived promptly within 4 days of ordering! Absolutely love the shoes! First time using this website, no complaints. Fast delivery and good corresponde... See more
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Company details
Written by the company
Shoeaholics: the destination for shoes and bags. Powered by a team who love all things accessories, we connect fellow shoe lovers with the biggest ranges from the best brands. Home to your favourite names such as Ted Baker, Kurt Geiger, Carvela and Clarks, shopping for every family member, every event and every price range has never been easier.
Contact info
24 Britton Street, EC1M 5UA, London, United Kingdom
- help@shoeaholics.com
- www.shoeaholics.com
3.3
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bag with faulty zip unresolved
I bought a KG bag from your site as a gift for someone. I kept the bag safe and when I was about to present this, I found that the zip was stiff and I was unable to open to see inside. I contacted your office and till date it has not been resolved. On the other hand, I was unable to present the bag as a gift and it’s just there untouched and unused.
July 10, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Vivian,
Thank you for bringing this to our attention, and we’re very sorry to hear about your experience. We understand how disappointing this must have been, especially as the item was intended as a gift.
Could you please share the requested details with us? Once we have them, we’ll review this with our customer service team and get back to you via email with an update.
Thank you for raising this with us, and we appreciate your patience.
Regards,
Team Shoeaholics
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My order was cancelled!
December 14, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Andreea,
Thank you for sharing your feedback.
We’re sorry to hear that your order was cancelled. This can occasionally happen if an item becomes out of stock at the warehouse at the point of processing, despite appearing available when the order was placed.
If you need any further assistance, please feel free to contact our Customer Services team via the website, who will be happy to help.
Thank you for your understanding.
Kind regards,
Team Shoeaholics
Do not use!! Will take your money and not return it!
If I could give zero stars I would!!! This company is shocking and will keep your money and nit return it!! DO NOT USE! They have had my money since November and still haven’t had a refund! Ordered some boots…got sent the company wrong order (crappy trainers!) I was the expected to send the order THEY got wrong first and then I now have to wait for my money back! They lied about when the order was returned and I am still waiting! Also had a parent pay extra to send me the boots because they don’t deliver to where I live. Heard nothing! This is now fraud and I will never use again and now having to escalate to trading standards because Ive just been ignored by this company! Will never use!
November 30, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Jess,
Thank you for taking the time to write a review.
We’re really sorry to hear about your experience and understand how upsetting and frustrating this has been. This is certainly not the level of service we aim to provide.
We can see that a ticket has already been raised regarding this matter, and a member of our team is currently reviewing it with Customer Services. You should be contacted by email soon with an update.
Please rest assured that your concerns have not been ignored. We’re keen to investigate this fully and work towards resolving the issue for you as quickly as possible.
Thank you again for bringing this to our attention.
Kind regards,
Team Shoeaholics
Never received!!
Never received!!! And absolutely no support from customer service!!
December 10, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Vicky,
Thank you for taking the time to share your feedback.
I’ve reviewed your ticket with our Customer Services team and can confirm that your order was delivered by EVRi and FedEx in two consignments. The tracking information and delivery confirmation image have already been provided and indicate that the parcel was delivered successfully.
We understand that you’ve advised you’re unable to locate the order, which we’re sorry to hear. In these situations, we kindly ask that you check with other members of your household or nearby neighbours, as parcels are sometimes accepted on the recipient’s behalf.
Both our Customer Services team and a member of management have shared this information with you via your ticket, confirming that the delivery has been deemed compliant.
Kind regards,
Team Shoeaholics
Charlatans at best
Charlatans at best.
Ridiculous company… avoid if you can. So many better alternatives out there. Zero customer service, zero response to emails regarding missing order which still haven’t received. £120 out of pocket and god knows when I’ll get that refunded… no doubt hear back from them quick style now that I’ve made a visa dispute with my bank
Genuinely this company, along with their “TRUSTED” courier of choice, Evri , are as reliable as rain in the desert and as honest as a thief in the night.
1 star is a compliment !
UPDATE
After the kind help I’ve received from my bank, they’ve managed to get my money bank via dispute from these bunch of crooks. Never using again, absolute shambles of a company. Fingers crossed you go bust in 2026
January 9, 2026
Unprompted review
Reply from Shoeaholics.com
Hi Allan,
Thank you for taking the time to share your experience. I’m genuinely sorry to hear how upsetting this situation has been, especially as you’re still waiting for your order and have been out of pocket as a result. We fully understand how distressing this must feel, and this is certainly not the experience we want for our customers.
We would really appreciate the opportunity to review this properly for you. We’ve requested a few additional details via Trustpilot so that we can escalate this to our Customer Service team and investigate what’s happened with your order and its delivery. Once we receive this information, our team will review the case and get back to you directly by email to advise you further.
Thank you for bringing this to our attention. We’re sincerely sorry for the frustration and inconvenience caused and hope to be able to provide clarity for you as soon as possible.
Kind regards,
Team Shoeaholics
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I ordered two pair of orson crystal…
I ordered two pair of orson crystal sandals one in the denim a pair in the black with coloured stones in a size 6 both in stock had a email to say they had both been sent then a notification of refund for one pair they were for my holiday and I could have ordered direct from Kurt kieger and received both pairs before I went away very disappointed
January 9, 2026
Unprompted review
Reply from Shoeaholics.com
Hi There,
Thank you for taking the time to share your experience. I’m really sorry to hear how disappointing this was, especially as the sandals were intended for your holiday, we completely understand how upsetting this must have been.
While both pairs initially showed as in stock and a dispatch confirmation was sent, occasionally stock discrepancies can occur during order processing. When this happens, a refund is issued for the affected item as soon as possible. That said, we appreciate how disappointing it is to receive a refund notification after being advised that both items had been sent.
Your feedback is important to us, and we’ll be sharing your comments with the relevant teams.
Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused.
Kind regards,
Team Shoeaholics
Fabulous products an absolutely amazing…
Fabulous products an absolutely amazing prices, in addition blue light discount can be added which reduces the price substantially.. i have received the goods in rapid timing and the returns process was easy to navigate.. overall a very positive experience
One thing that could be improved is the offere of free returns especially when one is spending hundreds/thousands of pounds 🙏🏻
December 19, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Donna,
Thank you so much for taking the time to share such a thoughtful review. We’re delighted to hear that you had a positive experience with us, from the quality and pricing of our products to the Blue Light discount, rapid delivery, and an easy‑to‑navigate returns process.
We also really appreciate your feedback regarding free returns. Your comments are incredibly valuable, especially when shopping for higher‑value items, and we’ll be sure to pass this on as constructive feedback to the relevant teams for consideration.
Thank you again for your support and kind words. We hope to welcome you back again soon.
Kind regards,
Team Shoeaholics
Placed an order and goods not received.
Placed an order and goods not received.
Despite reaching out to Shoeaholics they do not respond to you, have stole my money with no resolution to date......
Following on from your response, you have only responded since I chased you.
You also haven’t offered any suitable resolution as yet, I’m still out of pocket with nothing to show for it……
January 8, 2026
Unprompted review
Reply from Shoeaholics.com
Hello Dannii,
We’re sorry to hear about your experience. Please be assured that the team has already advised you regarding this matter via email. We understand how important it is to receive clear communication and appreciate you bringing this to our attention. If you need any further assistance, our team will continue to support you through email correspondence.
Kind regards,
Team Shoeaholics
did not receive a pair of boots
did not receive a pair of boots. delivered to the wrong property and no refund given
October 31, 2025
Unprompted review
Reply from Shoeaholics.com
Hello there,
We’re very sorry to hear that your boots were delivered to the wrong property. Please respond with the requested details so that a member of our team can reach out to you via email and review this matter further.
We appreciate you bringing this to our attention and will do our best to assist in resolving it
Team Shoeaholics.
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I have attempted to return an item…
I have attempted to return an item following a Christmas present that was not required. I have been unable to create a QR code to return the item. I have filled out 4 forms now to receive a QR code and no response. I have also attempted to contact shoeaholics through instagram.
January 7, 2026
Unprompted review
Reply from Shoeaholics.com
Hello Chloe,
We’re very sorry to hear about the difficulties you’ve experienced with your return. Please know that our team is currently reviewing your query and will advise further via email to assist with generating your QR code and completing the return. We appreciate your patience and feedback, and we’re committed to resolving this matter as quickly and smoothly as possible.
Kind regards,
Team Shoeaholics.
No response to return issue
No response to return issue – now forced to pay postage twice
I am trying to return an item, but the Shoeaholics returns system will not allow me to complete the process due to an error code saying not able to find order. I have emailed customer services twice to explain the issue and ask for help, but I have received no response.
Furthermore, this is the second item I needed to return on same order. I was trying to return both items together to save on postage, but because the system will not let me process the second return and no one has responded to my emails, I am now likely to be forced to send them separately and pay postage again. This is incredibly frustrating, especially as the problem is not my fault.
With the return window running out, I urgently need a response so this can be resolved properly. I am simply asking for basic customer support to allow me to complete the returns without being penalised.
December 17, 2025
Unprompted review
Reply from Shoeaholics.com
Hello Adam,
We’re very sorry to hear about the issues you’ve experienced with your returns and understand how inconvenient this situation has been.
Please share the requested details so that a member of our team can reach out to you via email
Kind regards,
Team Shoeaholics
Reply from Shoeaholics.com
Hello there,
Thank you so much for your feedback! We’re thrilled to hear that you’re loving your experience with us as always. Your support means a lot, and we can’t wait to delight you with more fabulous pieces!
Kind regards,
Team Shoeaholics
Still waiting for refund
I received my items very quickly from Shoeaholics but just didn’t like them when they arrived, no reflection on the company, just didn’t think they were worth the money I had paid, I returned both pairs the same day, which was 18th December, still waiting for the refund, the length of time it takes to refund your money is far too long, I emailed customer services who were not helpful at all.
December 18, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Mrs McCourt,
Thank you for sharing your feedback with us. We truly appreciate you taking the time to let us know about your experience, and we’re sorry to hear that our Customer Service response didn’t meet your expectations.
To help us review this further with our Customer Service team, we’ve reached out to request a few details regarding your order. Once we have that information, we’ll investigate and get back to you via email with an update and next steps.
Regards,
Team Shoeaholics
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I order all the time from Shoeaholics…
I order all the time from Shoeaholics and o have only ever had one problem when some boots I returned never made it back to them … when I complained they promptly refunded me. Other than that the orders come in a timely usually fast manner so I don’t have any complaints . I was surprised by the bad reviews . I have onlr experienced good customer service .
January 3, 2026
Unprompted review
Reply from Shoeaholics.com
Hi Sara! 😊
Thank you so much for sharing your experience with us. We’re thrilled to hear that you’ve had consistently great service and that any issue you faced was resolved promptly. Your feedback means a lot, and we’re glad your orders usually arrive quickly. We appreciate your trust and look forward to serving you again soon! 💖
Regards,
Team Shoeaholics
Great items
Amazing website, the items are such a good price. I have bought from here many times. Fast delivery, easy returns, lots of choice and I’ve recommended to lots of people. I’ve never paid full price since.
December 4, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Katie,
We truly appreciate your kind words and loyalty! It’s wonderful to know you’ve shopped with us many times and enjoy the variety and value we offer. Thank you for recommending us. We can’t wait to serve you again!
Regards,
Team Shoeaholics
Untrustworthy and used items !
Should have read all the reviews before I ordered from Shoeaholics. Ordered a brand new bag - it arrived used and faulty. Company did not take my complains seriously and said I can return or get 10% off my original order. They would not exchange it for the same one - and they are now out of stock. The bag I bought the day following went down further in price. Still awaiting for support for a refund - they said they’d send me a code for free returns but I’ve never had this. Really dissapointed
December 30, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Miriam,
Thank you for sharing your feedback with us. I’m truly sorry to hear about the disappointment you’ve experienced with your recent order.
Please note that we do not offer a replacement service. Since you have not received the returns code, we’ve requested a few details so that we can forward this to our Customer Service team, and they will get back to you as soon as possible via email to resolve this.
Thank you for your patience and understanding while we work to make this right.
Kind regards,
Team Shoeaholics
Great shopping experience this time
Second time round and great experience this time, hassle free, easy ordering, delivered as promised, lovely sparkly trainers at a great price, happy Mum and sister on Christmas Day
December 25, 2025
Unprompted review
Reply from Shoeaholics.com
Hello Lisa,
Thank you so much for your lovely feedback! We’re delighted to hear that your second experience with us was hassle-free and that your order was delivered as promised. It’s wonderful to know that the sparkly trainers were a hit with your Mum and sister on Christmas Day. We truly appreciate your support and hope you continue to enjoy shopping with us!
Kind regards,
Team Shoeaholics.
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Reply from Shoeaholics.com
Hello Gillian,
Thank you for your feedback! We’re pleased to hear that our communication met your expectations and that your order arrived promptly. We truly appreciate your support and hope you enjoy your purchase!
Kind regards,
Team Shoeaholics.
I never received my delivery the driver…
I never received my delivery the driver left it in an unsafe place and you never helped at all in resolving it and giving me my refund even though Evri admitted the delivery was not to a satisfactory standard.
I'm now out of money without my parcel and taking legal action.
December 3, 2025
Unprompted review
Reply from Shoeaholics.com
Hello Lawrence,
We’re very sorry to hear about your experience and understand how concerning this situation has been. Please know that we've shared the details with the appropriate team, and they should be in touch with you via email soon. We take matters like this very seriously and are committed to reviewing the case thoroughly. Thank you for your patience while we work to ensure this is resolved appropriately.
Kind regards,
Team Shoeaholics.
First time ordering from shoeaholics…
First time ordering from shoeaholics and will not do again. My partner purchased some boots and item was marked as dispatched from Evri. We were out during delivery so he went on the Evri app and marked to leave in safe place in the rear garden. Item was marked as delivered by Evri and a photo of a piece of grass next door was taken with no package in it and no package to be found. Reported to Evri first who said they would call back and never did. Reported to shoeaholics who advised it had been delivered as per the photo (which shows no package) and we should have noted where to leave the parcel. Emailed back to say as such and that we had left a note on the app. Just received another email - a week later I might add - to say the same as before so they clearly didn’t read the email? You can’t speak to anyone to get immediate answers and the staff fob you off. They were a supposed to be a Christmas present. Looks like we will have to do a chargeback.
December 20, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Miss Kayleigh S,
Thank you for bringing this to our attention. We understand how upsetting this experience has been, especially during the holiday season.
To ensure we can review it thoroughly, please help us with the requested details. As soon as we have these details, we’ll reach out to you via email.
Thank you for your patience while we work on this for you.
Regards,
Team Shoeaholics
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