Multiple purchases over recent years and usually very good. The latest pair that I have bought, KG Kai Sneaker, have a slight uncomfortable feeling around the top of the heel which is a disappointme... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I was very pleased with the simplicity of ordering and the speed of delivery. However, when the gift was opened the scarf that was sold with the bag wasn't in the package and I've not been able to con... See more
Company replied
I order all the time from Shoeaholics and o have only ever had one problem when some boots I returned never made it back to them … when I complained they promptly refunded me. Other than that the orde... See more
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Ordered a lovely pair of shoes from Shoeaholics, arrived promptly within 4 days of ordering! Absolutely love the shoes! First time using this website, no complaints. Fast delivery and good corresponde... See more
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Company details
Written by the company
Shoeaholics: the destination for shoes and bags. Powered by a team who love all things accessories, we connect fellow shoe lovers with the biggest ranges from the best brands. Home to your favourite names such as Ted Baker, Kurt Geiger, Carvela and Clarks, shopping for every family member, every event and every price range has never been easier.
Contact info
24 Britton Street, EC1M 5UA, London, United Kingdom
- help@shoeaholics.com
- www.shoeaholics.com
3.3
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DELAYED DELIVERY
I’ve ordered an item, paid for next day delivery but not received my item😢
November 7, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Mohammed,
Thank you for your review. We’re really sorry to hear you haven’t received your item yet, especially after paying for next-day delivery 😢 That’s definitely not the experience we want for our customers.
We’ve requested more details from you so we can check in with our customer service team and get this sorted as quickly as possible. Thank you for your patience.
Regards,
Team Shoeaholics
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❌❌❌❌❌❌❌❌ be really careful never…
❌❌❌❌❌❌❌❌ be really careful never purchase from Shoeaholics i can see im not the only one here complaining about not receiving a order .i purchased a Carvela trainer and paid for the delivery and what the Evri delivery driver did he left the parcel outside the building which he meant to deliver at my door but he to lazy to come in and knock at my door im so disappointed from 23 October 2025 im trying to get in touch with customer service but no one has contacted me i did sent 10 emails with the proof that he left the parcel outside but no response just receiving automatic email and chatting whit AI is shameful for a big company they are carless toward their customers anyway never even buy from them.and if you (Shoeaholics) team going to respond to me here underneath my review don’t i don’t want to see your hypocrite sorry i don’t need it .😡
October 23, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Dahbia, we’re truly sorry to hear about your experience and completely understand how upsetting this situation must be. We can see that a ticket has already been raised regarding your order, and a member of our team will be reviewing it further. You’ll receive an update via email very soon. We appreciate your patience and thank you for bringing this to our attention. Regards Team Shoeaholics.
Awful Customer Service
Don't buy anything from this lot. Their customer service is rubbish. I ordered trainers a month ago, never received them and despite contacting them several times, and their carrier (EVRI), there has been no offer of a refund or replacement.
October 28, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Lisa, we’re really sorry to hear this. It’s incredibly disappointing to know your order hasn’t arrived and that your concerns haven’t been resolved. We’ve asked for more information to better understand what has happened. Thank you for your patience while we look into this. Regards Team Shoeaholics
Amazing website
What a fantastic site to purchase from and so easy. I purchased the kurt geiger bag on Thursday and delivered on Saturday. The bag is so beautiful and elegant but due to size a little too big for me, so I'm sadly returning it back. Even returning it was easy. Keep up the good work shoeaholics I think you're fantastic 👏 😀
October 25, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Tracey, what a wonderful review, thank you! 😊 We’re so happy you enjoyed shopping with us and found the process easy from start to finish. Even though the bag wasn’t the perfect fit, we’re glad the return was simple. Your encouragement means the world to us! 💖 Regards, Team Shoeaholics
WARNING ⚠️WARNING⚠️
WARNING ⚠️WARNING⚠️
Shoeaholics having not delivered our item claim paypal will investigate BUT when paypal investigates shoeaholics tell them they have delivered our item so Paypal can do nothing. This company are fraudulent.
October 4, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Steven,
Thank you for taking the time to leave another review. We understand your concerns and truly regret the frustration this situation has caused. We’ve reached out to you via email regarding your query. Please check your inbox (including spam/junk folders) We really appreciate your patience in this matter.
Regards,
Team Shoeaholics
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Shoes never delivered had to get a refund from credit card company!
Dreadful company to deal with and we will NEVER order from them again. My wife ordered a pair of Kurt Geiger shoes, but they were sent with no tracking or other delivery info. After waiting 3 weeks there was no sign of the shoes. We were fobbed off with excuses but no proof of delivery or tracking info. Eventually had to contact our credit card company for a refund. Terrible customer service and I would urge everyone never to use this company!
August 2, 2025
Unprompted review
Reply from Shoeaholics.com
Dear RogerPJ,
Thank you for taking the time to share your experience, although we're sorry regarding the non-delivery of the order and the lack of tracking information. While we acknowledge the matter was resolved through your credit card provider, we'll further conduct an internal investigation into this to ensure our shipping and communication procedures are corrected and enforced. Please share the requested details so we can look into this further and ensure a member of our team reaches out to you via email.
Sincerely,
Team Shoeaholics
Fave store!
As always, very happy with the products and overall service.
September 1, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Katherine,
Thank you so much for taking the time to leave us this fantastic 5-star review! We're absolutely delighted to hear that you're happy with your purchases and our service.
It means the world to us to be one of your favourite stores, we’ll keep doing our best to bring you great finds at even better prices!
Looking forward to seeing you again soon.
Warmest wishes,
Shoeaholics Team 👟👜✨
Terrible experience.
Terrible experience.
Ordered boots that never arrived. I’ve been fobbed off with guesswork basically. The usual 24-48 hour response. They refuse to refund me unless courier returns the parcel. They are making me wait 2 weeks then until I get a refund. They refused to send a replacement! I’m left out of pocket and waiting on either my parcel or a refund. They can’t even tell me where in the transit system my parcel is. How, therefore, can they tell me they won’t refund me until they receive it back?? I was so looking forward to getting my boots but have been left feeling totally let down. My advice is to avoid shopping with this crowd. Robbery!
September 16, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Cheryl,
We’re truly sorry for the inconvenience you’ve experienced. We understand how disappointing it is to be left waiting, especially when you were looking forward to your order. Our Customer Service team has recently emailed you with a resolution.
Thank you for bringing this to our attention.
Regards,
Team Shoeaholics
Reply from Shoeaholics.com
Hi Clare, thanks a bunch for the lovely feedback! We're so glad everything, from ordering to delivery, went smoothly, and that you're happy with the quality of your shoes. Enjoy wearing them! Regards, Team Shoeaholics.
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Vegan Trainers
Just the type of trainers I was looking for. The Vegan trainers are good but scuff easily. They were the right price for me to order a few pairs to try.
September 10, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Kimberley, thanks a bunch for your review! So happy you found the style you were after. Totally hear you on the vegan trainers great choice, and your feedback helps us improve. Love that you got to try a few pairs! Regards, Team Shoeaholics.
Saved £126, very happy!
Was a little skeptical about ordering after reading the negative reviews but happy to say I cannot fault them. Placed my order on Saturday the 20th & it was delivered today (Tuesday 24th).
The bags are gorgeous & I saved an extra 20% on top of the sale price so I got 2 bags for £102 saving £126! Very pleased
September 24, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Alison, thank you so much for taking the time to share your experience! We're absolutely thrilled to hear that your order arrived quickly and that you’re loving your gorgeous new bags and what a fantastic saving too! 🎉
We understand your initial hesitation, so it means a lot that you gave us a chance. Your kind words and trust truly make a difference. Enjoy your beautiful bags, and we hope to welcome you back again soon! Regards, Team Shoeaholics.
Do not order from here
One star is too much. Worst service I have ever received. I placed my order two weeks ago today, it has still not been dispatched. I have over 15 emails in which I have been pursuing my order, asking for updates or requesting them to cancel my order (I’ve asked multiple times) and every single time they evade my question and assure me I will receive an update. On the 6th September I was told I’d receive tracking details within 24-48 hours, I still haven’t. I have explained that this is a birthday gift and literally begged for my order to be cancelled so I can make the purchase elsewhere, they refuse.
Yesterday I was told my order had been sourced and packed and was waiting for FedEx, this was also a lie as when I then pursued an update today I was informed that they were waiting to hear from the store and that I’d receive an update within 24-48 hours.
Honestly, so stressful and completely atrocious service. No phone number to call and I have asked multiple times to speak to a member of management, they don’t even acknowledge it, they just ignore the question.
September 17, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Jade, thank you for taking the time to leave us a review, even though we are truly sorry it's under such circumstances. I sincerely apologize for the delay and inconvenience caused, and I can understand how disappointing this has been, especially with your order meant as a birthday gift.
Please know that our customer service team has just emailed you and is working hard to resolve this, and we appreciate your patience while we do so. We truly value your feedback and thank you for bringing this to our attention. Regards, Team Shoeaholics.
Reply from Shoeaholics.com
Hi Diane, Thank you so much for your lovely review. We’re so glad you found the perfect pair at a great price. Enjoy your new shoes, we hope they make every step feel fabulous! Regards, Team Shoeaholics.
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It was a previous order.as a result I…
It was a previous order.as a result I do not order as often with shoeaholics.As you were not interested 😒 in rectifying the situation.And why would you you are only interested in sales not customer satisfaction!!!
September 8, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Pauline,
Thank you for your feedback, and we're truly sorry to hear about your experience.
Upon reviewing your ticket, we’d like to clarify that once an order is placed, we’re unable to make changes or cancellations due to the speed at which our warehouse processes orders. That said, we did raise a cancellation request on your behalf, clearly noting that it was not guaranteed. We also offered a free return option, but we understand you chose to pay for the return.
Your return has since been received, and a full refund has been processed. We’ve done our best to assist at every step, and if you still need support, our Customer Service team is here to help.
Regards,
Team Shoeaholics.
Great boots
Great boots. Great price. Arrived within allotted time! Deffo buy from these guys again!
September 6, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Jo, Great boots, great price, we love to hear it! Thanks for the kind words and for choosing us. We’ll be ready whenever you’re back for your next find! Regards Team Shoeaholics.
Carvela boots
Purchased a pair of Carvela boots a few days ago and they arrived today. I bought them for way less than the full retail price and they exceeded my expectations. They are in perfect condition and arrived in the Carvela box with neatly wrapped tissue paper. Delivery was completed 3 days after purchase and delivery was free with my order. Will be using Shoeaholics again.
September 5, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Kitty, thank you for your kind words! We’re glad that your Carvela boots arrived promptly and in perfect condition. Scoring a great bargain and enjoying a smooth delivery experience is what we aim for. We truly appreciate your support. Regards, Team Shoeaholics.
Great product and ordered was delivered…
Great product and ordered was delivered promptly. Only fault I can find is the shoe is quite narrow, therefore it can be uncomfortable to wear if you have wide feet.
September 1, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Steph,
Thank you so much for your kind review!
I am glad to hear that your order arrived promptly and that you're happy with the product overall. We appreciate your feedback on the fit, it’s helpful for customers with wider feet and will be taken into consideration.
Thanks again for shopping with us, and we hope to welcome you back soon!
Regards,
Team Shoaholics.
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Do Not Purchase From Shoeaholics
If there were stars with a minus on them I would click on the lowest rating. Since 14 August I have been attempting to resolve an issue of a non delivered parcel. The Customer Service Support is shameful, despicable, embarrassing and after some 35 emails back and forth - one of which instructed me to ask neighbours is they had the parcel - I solved the issue myself - all along on their very own web site in plain sight in black and white text it stated the parcel cud not be delivered and was summarily returned to sender - the CSteam never even investigated or they would have seen this on their own web site. I have written up 8xA4 sheets in an affort to investigate the issue and not one apology has ever been forthcoming- DO NOT USE SHOEAHOLICS - I am awaiting recompense/compensation for all they’ve put me thru so watch this space
August 31, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Janice, Thank you for taking the time to share your experience. we're truly sorry for the inconvenience you've faced. We understand how challenging it must have been to manage this situation on your own, especially after making multiple attempts to reach out. Your feedback is very important to us, and we take it seriously. Please share the requested details so we can look into this further and ensure a member of our team reaches out to you via email shortly. Regards, Team Shoeaholics.
Reply from Shoeaholics.com
Hi Fiona, really appreciate your kind words! It’s great to hear you’re pleased with everything. We love making our customers happy, and your review made our day! Regards, Team Shoeaholics.
I must have got lucky judging by these…
I must have got lucky judging by these terrifying reviews. Just received my trainers 2 days after purchase. Exactly as pictured, in a beautiful box and early! The trainers are Stunning & I'd most definitely shop again 🥰 Perfect experience
August 23, 2025
Unprompted review
Reply from Shoeaholics.com
HI RiRi, Thank you so much for your wonderful review! We're absolutely thrilled to hear that your trainers arrived quickly, beautifully packaged, and exactly as pictured. It’s fantastic to know they exceeded your expectations. Stunning is exactly what we aim for!
We understand that reviews can sometimes be worrying, so we're especially grateful you gave us a chance. Your perfect experience means the world to us, and we can't wait to welcome you back for your next order 🥰 Regards, Team Shoeholics
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