Shopandscan Reviews 

Absolutely the worst customer service experience I have ever had. I was about to leave shop and scan so I called them to tell them why and tell about my negative experience I have had with them. The guy on the phone was rude and hanged up on me while I was still talking to him. I have been treated with an absolute disrespect. I would not recommend anyone to join them.

Having no joy to contact the helpdesk. Send several messages using contact us but still no responses, tried the telephone numbers on website...not recognised
All I need is change my email address so that I can use evouchers
Otherwise this is a great scheme, done this for years and so simple

I joined TNS now Kantar in March 1993,am so happy.Will continue till my health allows me.It rewarded me so well that i am proud to be the part of it.Thanks ever so much.

Simple to use, only takes a few minutes to scan the items and after a few weeks it’s 2nd nature. Chances to earn extra points with surveys is a bonus. Only problem is the low level of points each month

Update 9/12/2022 New clicker is now on its way and hopefully the issues will be resolved and I can get back to scanning the shops and submitting useful information to the Shop and Scan Team who listened to this review and gave me some bonus reward points. Come on Post Office deliver that clicker!
I have been scanning shopping since 2017 and up to the start of November would have given 5* review as scanning shopping and building rewards was not difficult. However at the start of November for some reason I get an email from them saying I was not scanning in the right order. You do identity page, shop you shopped in page, then amount spent page then scan your shopping barcodes. Bear in mind I've been doing this for over 5 years without a problem. I always check that the clicker/scan device beeps on each page/item and that the lens was clean. ✅ I was double careful to work through the very familiar scanning process✅ I emailed them back to say that I was not doing anything differently from the hundreds of successful scans I have submitted and asked if maybe the clicker was faulty? I want them to get the scanned information as otherwise it is a waste of time. Today I get an email asking me to clean the clicker(!) As last week's scans were still missing the information. They don't seem to accept that the technology/clicker might be at fault. The solution is to trust me as a survey member and send me a new one and if the information being scanned is resolved then that's good for us all. If not then my bad but I very much doubt that I have suddenly lost the ability to point and scan after 5 years of doing so without a hitch. Maybe they just don't want my shopping scans any more and this is an easy way to get rid of me? Blame me for being useless and not the 5 year old, well used technology. Also never ever won any competition or ID number bonuses. Feeling a tad deflated and unappreciated.

Love using Shop and Scan, Have been a member for may years. Turn my points into Amazon vouchers. Very handy, recently bought a log store which didn't cost me a penny

Been a member of shop and scan for 3 years , started just before lockdown, everything has worked very well and have converted some of my points into amazon e vouchers without any difficulty. Love receiving the extra points at Xmas time and entering the competitions, lucky me has just had an email informing me I have won even more points in a prize draw so I have no complaints on any aspect of the role I am undertaking each week scanning my shopping. Great stuff thanks again

Have been a member for many years, very glad I joined. Good rewards for very little effort.

Good everything that has been done has been good.

20 years a member. Finishing with them currently as the Irish company have been taken over by a UK company. Even to close the account has been a nightmare. What is wrong after 20yrs with a company of sending vouchers directly to an addresses. I always got paper vouchers in the post previously. I'm six months waiting on bags to send back equipment, being locked out of accounts that have MY MONEY in it (I need others to get the vouchers for me on the app) and hours of conversions that get me no where and with no apologies. Can't wait to never have anything more to do with them.

Been with this program for many years now and in my time I have only ever seen one increase in the amount paid out. Its high time that there was another increase given that, now shoppers are changing their habits to make ends meet, the data we supply is a valuable resource to retailers.

Constantly locked out, can't transmit barcodes and the system periodically tells me that my date of birth and/or the answer to my security question are wrong. I think I know my own date of birth! Keep being told to ring them only for the call to drop out. It's a real shame as I've been a customer for years but it's getting worse. And the clicker isn't even compatible with Mac, which seems bizarre in this day and age.

Absolutely Amazing
easy to use & wonderful rewards

Update: 10/08/22 after receiving a phone call from Shop and Scan on Friday 5th August apologising for the agents behaviour, I was told that an investigation was happening, and I would be updated on Monday 8th August. Today is Wednesday. No update so far. I have phoned to chase up and was told that there is a note on my complaint saying to not respond to any email I may send.

BELOW IS A COPY OF A COMPLAINT I HAVE HAD TO MAKE
Re: Panel no. xxxxxx
Dear Sir/ Madam
I previously contacted yourselves to advise that the above panel member, my father, had passed away on the 27th June 2022.
I gave all my details for you to deal with me.
I received a letter addressed to me at my late father’s address (where my Mum, his widow, still resides).
The letter requested that we return his clicker and panel book in the Jiffy bag enclosed with your letter.
This was done immediately it was received, posted back to yourselves.
We had been advised via email (addressed to my Dad even though we had advised of his passing), that there were £40 of rewards to claim, but we had to allow time for the clicker to be returned. You advised that the account itself would all be closed down on the 5th September 2022.
I have given a period of 2 weeks to allow the clicker to be received back with yourselves, and phoned today to collect the £40 of rewards.
I would very much appreciate that the recorded phone calls be listened back to. I have had 2 calls with xxxx xxxx (name removed to protect privacy). Bearing in mind that he was dealing with the family member of a deceased, his approach, conduct and conversation was rude, disgraceful and disrespectful, to the point where I would like to request that you suspend him pending a full investigation.
I came off the phone twice, after he cut me off both times, crying and shaking at the unbelievable distress he had caused me. The only positive I can take from my experience with him, is I thank god that my widowed Mum did not deal with this matter herself.
I could tell you the detail of the conversations myself but I would appreciate that you listen to them to hear his extremely unprofessional approach and complete lack of empathy at times of sensitive need.
I have had 6 calls to shop and scan this morning:
1) initial call with xxxx xxxx (rewards team)
2) Conversation with a member of the shop and scan helpdesk to instigate a complaint
3) 2nd call with xxxx xxxx
4) Follow up with the lady in 2) above requesting a more urgent call back re my complaint
5) A call with xxxxxxx (arranged by the lady in 2) and 4))
6) A call with xxxxx (sorry if I have misspelt) who advises me that xxxxxxx (again apologies if I have misspelt) will call me back asap to discuss my serious complaint.
I would also like to say that xxxxx has advised that the £40 of Curry’s vouchers which xxxx xxxx said he would order, had not actually been ordered at the point I spoke with her.
I will re-iterate at this moment in time, I would like to request that you suspend xxxx xxxx pending a full investigation.
I hope that you will deal with my complaint as a matter of urgency.
I wait to hear back.

Mrs xxxxxxx xxxxxxx
Landline: xxxxxxxxxxx
Mobile xxxxxxxxxxx

A very pleasant and easy survey to complete with a decent payment for the effort. I would really recommend this one!

I have been a ShopandScan contributor for over 15, maybe even 20, years and have earned hundreds of pounds worth for shopping vouchers for very little additional time and effort compared to just putting away my shopping. The technology usually works and support is provided and is generally helpful when required.

However, there is one thing that annoys me more and more as time goes on. I have almost completely stopped using (expensive, complex and power hungry) Windows in favour of Linux and Android, so ShopandScan's failure to support anything other than Windows for the app that transmits the barcodes is increasingly frustrating. How hard could it be to port the application to give contributors a choice?

ive been a member of s n s [shop n scan] for quite a few years now i enjoy scanning my shopping you get into a routine after a bit and i love the questionnaires which also come with a fair amount of points i build mine up to exchange for different vouchers for christmas i would recommend joining s n s to anyone well done to all thank you .

Been a member for about 18 years and love it, it takes no time at all to scan your shopping and rewards are a great bonus I usually save mine up for Christmas shopping 😀

Very pleased, for the sake of a few minutes after each shop, we have benefited greatly from the voucher payment scheme.

I have been doing shop and scan for years it helps you to keep an eye on what you are spending and on the plus side you can have vouchers to spend on yourself win win I would recommend this to anyone to do