Shopandscan Reviews 

439
•
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to use, appreciating the simple interface for logging daily purchases and household shopping. Many users also appreciate the rewards system, noting that points accumulate quickly and can be exchanged for useful high street vouchers. Some reviewers were not happy with the customer service and technical support when problems occurred. People frequently mentioned difficulties with missing points, rewards not increasing, and outdated software that caused scanning issues. Others reported that their emails and requests for help went completely unanswered or were simply met with automated replies.

What people talk about most

Customer service

Reviewers highlight negative aspects of customer service, expressing deep frustration over prolonged radio... See more

User experience

People report ambiguous experiences with user experience, as many reviewers find the system simple, quick,... See more

Application

Clients share ambiguous opinions on application, with some consumers praising the fast rewards and easy... See more

Value for money

Reviewers express mixed feelings about value for money, as many consumers find the rewards generous, easy to... See more

Product

Customers consistently note mixed experiences with product features and hardware reliability. While many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Used to love taking part in Shop and Scan and liked the vouchers and I found the feedback we receive (newsletters etc) interesting but since upgrading to Windows 11 I have not been able to transmit.... See more

Company replied

Rated 3 out of 5 stars

Been doing it for years. Lap top broke, got a new one. Can't do shop and scan anymore. Reason, you have to have windows 10

Company replied

Rated 3 out of 5 stars

i have just discovered that this company was part of Kantar and wpp the big owners have now transferred this to one of their sub companies called numerator and this company is being sold off. If that... See more

Company replied

Rated 4 out of 5 stars

It is a bit hard to use and definitely can be more user friendly but it does reward you for doing something very simple. Still very easy money I would say.

Company replied


Company details


Contact info

3.1

Average

TrustScore 3 out of 5

439 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(439)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shopandscan member

I have been a member with shopandscan for years and I'm really happy with it. Everything is straight forward and rewarding. Only thing is I wish they had a larger variety in rewards catalogue

July 28, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review.

We are glad to hear that you are enjoying the task for many years. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

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Rated 5 out of 5 stars

so easy to record for.

July 28, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your 5-star review.

We really appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

I have been a member for over 10 years…

I have been a member for over 10 years and have enjoyed every minute! I know I’m making a difference to the way people shop and I get rewarded for it too!

July 28, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your 5-star review.

We are glad to hear that you enjoy taking part in our research for over a decade. We really appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

I've been with Shop and Scan for many years

I've been with Shop and Scan for many years and can easily state that I have enjoyed it all the time. It's easy and quite satisfying that you're helping to establish any going and future trends.

July 28, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review.

We are glad to hear that you are enjoying the task for many years. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Good site to be with,points mount up…

Good site to be with,points mount up quite quickly

July 28, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you for your 5-star review.

It is good to know that you are enjoying the task and rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

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Rated 4 out of 5 stars

Enjoying the shopping panel

I've been on the shopping panel for over 20 years! I love doing it and helping to shape the retail industry. It's easy to do and the rewards are reasonable.

July 28, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review.

We are glad to hear that you enjoy taking part in our research for over 20 years. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Brilliant way to earn a little extra

Shop and scan is an amazing family to belong to....easy to follow instructions just click every time you shop and download the points soon add up to lovely rewards :)

July 28, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you for your 5-star review.

We are glad to hear that our team is amazing. It is great that you enjoy taking part in our research. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

HAPPY SHOPPER…

I HAVE BEEN BEEN A MEMBER OF SHOPANDSCAN FOR A NUMBER OF YEARS NOW AND ENJOYED EVERY DAY I HAVE BEEN ON THE TEAM AND PROUD OF IT. I AM HAPPY TO GIVE ALL MY SHOPPING INFORMATION ONCE A WEEK OF WHICH I RECEIVE POINTS TO PURCHASE XMAS GIFTS FOR MY FAMILY TO ENJOY AND SAVES ME MONEY. I RESPECT BEEN A MEMBER OF THE TEAM AND NOT BEEN JUST ANOTHER PERSON DOING A JOB SO I WILL DO ALL I CAN TO TO ENTER MY SHOPPING ONCE A WEEK AS LONG AS I AM REQUIRED TO DO SO. REGARDS TO THE SHOPANDSCAN TEAM WELL DONE.

July 28, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you for your 5-star review.

We are glad to hear that our team is excellent and helpful. It is great that you enjoy taking part in our research. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Been a memexcellent reward system

Been a member for years. Easy to do and excellent rewards. The odd hitch is sorted out quickly by very friendly staff. Excellent.

July 28, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you for your 5-star review.

It is good to know that you are enjoying the task and rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

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Rated 5 out of 5 stars

So easy to do

So easy to do, becomes a habit, just scan items as you take out of bags before
putting them away and earn points, turn points into vouchers on Amazon etc

July 28, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review.

It is good to know that you are enjoying the task and rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Rewarding

Fun to use, hopefully helping others, good rewards

July 28, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review.

We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

I just love shop and scan it is the…

I just love shop and scan it is the easiest way of earning money and by earning points for entering questionnaires and then you accumulate points which make wonderful vouchers. I would always recommend shop and scan, brilliant service and brilliant customer services always willing to help and solve problems in the best way that they can

July 28, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you for your 5-star review.

We are glad to know that you enjoy taking part in our research and love our rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

A great way of earning bonus cash…

A great way of earning bonus cash throughout the year! Super simple to do and it really doesn't take much time to complete. Just make scanning your shopping part of your routine and watch the points rack up. We tend to let ours build up over the year and then use the various vouchers for Christmas. Make sure you also do the surveys that come through via email for even more earnings!

July 28, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review.

We are glad to know that you enjoy taking part in our research and love our rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

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Rated 5 out of 5 stars

Good fun and worth doing

Have been using shop and scan for years , and never had any problems with it. So nice to be able to spend the vouchers on things that we need or just to to spoil ousrselves. Its amazing how quickly the points add up Thanks shop and scan .

July 28, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your 5-star review.

Thank you for being with us for a long time. We really appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

34 years and counting

I have been a member for over 34 years during that time I have received many gift through the points system. It is easy to do and no hassle at all.

July 28, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review.

We are glad to hear that you enjoy taking part in our research for over 34 years. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

An excellent service

An excellent service, we give our information each week. They use that information to produce statistics. Very good user relationships. I have been with them for many years now. Always helpful if the are any problems.

July 28, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review.

We are glad to hear that you are enjoying the task for many years. We really appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Shop and Scan, the way forward..

The Asda shop and scan system is brilliant, saves time and cuts out double handling everything. I dislike the 'scan it yourself' checkouts as they never seem to work correctly, and always need staff intervention. The shop and scan app works well as well, for the odd occasion when no handsets are available also.

July 28, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you for your 5-star review.

We really appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

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Rated 5 out of 5 stars

Simple way of earning rewards.

By helping companies track my grocery habits. I am earning rewards. The rewards build up quickly. A choice of physical gift cards or online vouchers which are sent to you quickly via email. My family and I have been members for more than a decade and have loved it. There is questionnaires occasionally easy to fill which there is a reward for.

July 28, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review.

We are glad to hear that you enjoy taking part in our research for over a decade. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Easy and Rewwarded

Simple to do and rewarded. Friendly and helpful staff. Completely trustworthy been doing this for years, love it.

July 28, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you for your 5-star review.

We are glad to hear that our team is friendly and helpful. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Great to be part of Shop and Scan

Great to be part of Shop and Scan. Very easy to use and good rewards scheme. Reminders to transmit are useful as sometimes forget to transmit after scanning.

July 28, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review.

It is good to know that you are enjoying the task and rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

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