Impressions Online Boutique Reviews 

182
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I’ve just purchased for the first time, but definitely not the last! I had to make a change to the order almost immediately (my mistake), and I received a prompt and friendly confirmation of the chan... See more

Rated 5 out of 5 stars

I’ve been shopping at impressions for a couple of years, and it’s by far my favorite go-to online shopping store. I frequently order items several times a week! It’s reasonably priced, and as a short... See more

Rated 1 out of 5 stars

Horrible product and experience. I ordered a beautiful blouse "The Paparazzi Top in Champagne" for $46 as a Christmas gift. I was so embarrassed when my gift was opened and displayed. It looked like a... See more

Rated 5 out of 5 stars

I don’t know how anyone could give this boutique less than 5 stars—I would give them more if I could! Quality of clothing: amazing. Sales: frequent and substantial. Customer service: fantastic. Shippi... See more

Company details

  1. Women's Clothing Store
  2. Clothing Store

Information provided by various external sources

A woman’s wardrobe is her opportunity to stand out and make a lasting first impression. Launched in 2012, Impressions Online Boutique offers a wide range of apparel to fit any woman’s unique sense of style. Our clothing and accessories are carefully curated to provide our customers the latest fashions. To keep our customers in style we post new arrivals daily, as well as offer stylist picks to help any indecisive shoppers. Impressions Online Boutique is a fashionista’s best place to create the perfect wardrobe. Beyond helping you look your best, Impressions Online Boutique strives to make every purchase a positive experience. Our top priorities are excellent customer service, exceptionally quick order processing, ultra fast shipping times, and a hassle-free return policy. We value your feedback, whether positive or constructive and we are continuously working to improve your experience. If you are a first-time visitor or long-standing customer, we hope you will be thrilled with every aspect of your Impressions Online Boutique shopping experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

182 reviews

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4.4

All reviews

(182)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing

Amazing! They helped me with my activate my account! Very responsive, considering I reached out at 11pm lol love this boutique!

August 13, 2020
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Rated 3 out of 5 stars

Sizing is all off

I bought a few shirts from impressions a few years ago, and returned maybe 2/5. I liked the other ones I kept, and they fit well. I decided to update my wardrobe and bought 6 shirts. I used the sizing info, and read about the models size, as I'm sometimes a S and sometimes a M.
I received m shirts quickly, and will be returning 3 or 4. The sizing is completely off.
I purchased a small in a shirt that stated it ran large, and the small was for a bust 38 inches. No way. I love the shirt, but WAY too small.
I also received a shirt that was so incredibly wrinkled in the package I can't even determine if it's cute or not. It's like it was wadded up in a ball and vacuum sealed.
3 or so of the items fit well and are cute, so I will be keeping.....but I'm not sure I'll shop here again

August 11, 2020
Unprompted review
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Reply from Impressions Online Boutique

Lindsey,

We are sorry that we fell short of your expectations. Accurately portraying sizing information is something we always are looking to improve upon and, admittedly, something we do not always get 'right'. We hope to have an opportunity to earn your business in the future.

Sincerely,

Impressions Online Boutique

Rated 5 out of 5 stars

I have been shopping with this boutique…

I have been shopping with this boutique for a few years now and have never been disappointed! From the customer service to the quality of the pieces I’ve ordered, impressions boutique truly sets the bar high! Their customer service team is always so quick to respond and help me with any issue I have, such as changing my shipping address or cancelling an order for me when I selected the wrong payment method. I cannot recommend Impressions enough!!!

July 21, 2020
Unprompted review
Rated 1 out of 5 stars

Defect Merchandise

I am super disappointed with the quality of my order. I ordered a pair of shoes from the store and when they came in, they had different sized straps around the ankles. One sandal fit perfect and snug. The other sandal had stretched out or loose straps, which just fit super awkwardly. I have never ordered a pair of shoes before that came so mismatched from each other.

July 12, 2020
Unprompted review
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Reply from Impressions Online Boutique

Paige,

We are sorry for your experience. We believe we have resolved this issue satisfactorily with you. We hope to have an opportunity to earn your business in the future.

Sincerely,

Impressions Online Boutique

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Rated 5 out of 5 stars

Favorite store ever!

I love this store so much! I gained a lot of weight with my pregnancy & had a really hard time finding clothes that fit me properly & were still my style. My confidence level got really low because of this. They are literally the only clothing store I like. & they make returns so easy. Usually companies always charge for shipping & shipping for returns. If you end up not liking something then you can ask for store credit & they don’t charge you for shipping. The clothing itself is also very high quality. Usually with these small businesses their clothing shrinks after one wash. I WISH there were more companies like them. Their clothing has made me feel so confident. 10 stars if i could!

July 11, 2020
Unprompted review
Rated 5 out of 5 stars

Checks all the boxes!

I don’t know how anyone could give this boutique less than 5 stars—I would give them more if I could! Quality of clothing: amazing. Sales: frequent and substantial. Customer service: fantastic. Shipping: ridiculously fast. Keep doing what you’re doing, Impressions! You’re my favorite boutique! ♥️

July 6, 2020
Unprompted review
Rated 3 out of 5 stars

I love this online boutique and spend…

I love this online boutique and spend on average around $100 a week! For the first time ever, the fulfillment of my order took so long (I live locally) that I called and inquired about it. I ordered on a Wednesday and on Friday it still was not fulfilled. I called Friday morning at 8 to inquire when it would get fulfilled. It got fulfilled late Friday afternoon. I feel like if I wouldn't have called, it would have been the following week before it was fulflilled/shipped. Usually they fulfill quickly, but not lately. It's hit and miss because a few weeks ago it was fulfilled same day- so I've learned to not order if you need it fairly soon.

June 29, 2020
Unprompted review
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Reply from Impressions Online Boutique

K. Wright,

Thank you for your review. We hope your merchandise was as expected once you received it. We apologize for the delay. COVID-19 caused many disruptions for our fulfillment and shipping operations in the last year. We hope we have an opportunity to earn your business again.

Sincerely,

Impressions Online Boutique

Rated 5 out of 5 stars

Fastest Order Ever

I placed my order on Friday morning (5/22/20) and it shipped out that morning. It was delivered around 7:30AM on 5/26/20. This was a holiday weekend and was still the fastest fulfillment and delivery of any order I've ever placed. My order was correct and everything was so cute!!! Will definitely order from Impressions again!

May 26, 2020
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Rated 5 out of 5 stars

My FAVORITE boutique

I have been shopping with Impressions for the last 3 years, and it has been the best online experience I have ever had. The orders are always correct and arrive very quickly, the return process is seamless and simple, the customer service team is super attentive and respond to emails very quickly, and the clothes and items are super cute! I always get so many compliments. I also find the sizing pretty accurate which is important for online shopping:)

May 13, 2020
Unprompted review
Rated 5 out of 5 stars

I absolutely LOVE Impressions!

I absolutely LOVE Impressions! The clothing is not only adorable and stylish but great quality. Shipping is super fast and returns are free and easy. They also have the best customer service team, which is so important when shopping online.

May 8, 2020
Unprompted review
Rated 5 out of 5 stars

I came across this boutique online

I came across this boutique online. Ordered a few tops. Was tickled to death how adorable and of great quality they are. So I ordered a few more, and some earrings too. I find myself browsing their website every day. Am inlove with everything they have online. Great merchandise, shipped fast. Am going to be a repeat customer. Am glad I found them.

March 29, 2020
Unprompted review
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Rated 5 out of 5 stars

Impressions boutique is an awesome…

Impressions boutique is an awesome company. I broke my shoe over a year ago and finally figured I would contact them to see if they could replace the shoe. Although, they could not replace my shoe given that it had been over a year of purchase, they still found a way to accommodate me by giving me 15% off. I don't know about you, but most companies wouldn't even do that. So thank you impressions!!!!

March 24, 2020
Unprompted review
Rated 1 out of 5 stars

NEVER ORDER FROM THIS COMPANY!!

If I could give this 0 stars, I would. I ordered a dress for almost $60 to wear for my bachelorette party. It is absolutely gorgeous and great quality in the pictures. The model in the pictures was about 5'5 and was wearing a small. I am 5'0, so that is what I ordered. What came in was absolutely atrocious!! #1, the material was that of a freaking thin tarp or parachute. #2, IT SHOWED MY BUTT WITHOUT ME EVEN BENDING OVER! I am 5 inches SHORTER than the model. It came down to the backs of her knees in the picture. NEVER ORDER FROM THIS COMPANY!!!

March 21, 2020
Unprompted review
Impressions Online Boutique logo

Reply from Impressions Online Boutique

Hi Kayla,

We are sorry for your experience with this dress. Our customer service manager will be contacting you to help resolve this for you. We are surprised to read of the fitment issues you have described and we will plan to inspect the garment once we have received it back. It is possible that the dress was somehow defective and we failed to catch the issue during our inspection process. Please know that our intention is to never be misleading with our product images or product descriptions. We will get this issue taken care of for you and we hope we have an opportunity to earn your business in the future.

Sincerely,

The Impressions Online Customer Care Team

Rated 5 out of 5 stars

Awesome Awesome Awesome company!!

Awesome Awesome Awesome company!!! The clothes are affordable, adorable & fit great!!! Best customer service too and you earn points for every dollar you spend to redeem for discounts!!!

August 6, 2019
Unprompted review
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Rated 5 out of 5 stars

This boutique has consistently exceeded…

This boutique has consistently exceeded my expectations. The clothes are always even cuter in person, shipping is speedy, website easy to maneuver, communication is stellar. Just had my first experience with a return, and it could not have gone smoother. Customer service is top notch. Response time is the best I've seen. I am almost 60 years old and love cute clothes. They have every size to fit the fashion conscience lady. I'm a customer for life!

July 11, 2019
Unprompted review
Rated 5 out of 5 stars

Love this boutique

Love this boutique! It's like Christmas time every time that I go online to shop because they have something new everyday! The shipments arrive super fast, and the quality is very good. This boutique was very gracious and was willing to work with you to make sure you are completely satisfied. Excellent customer service! Highly recommend!!!

June 25, 2019
Unprompted review

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