ShortleaseLand BV Reviews 

776
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very transparent, great sales team and quick response. Overall greater support and the vehicle maintained well. Worth for the money you pay

Company replied

Rated 5 out of 5 stars

Sjoerd was amazing from the start and understood the assignment. Everything was arranged quickly and efficiently. The car arrived at the front door and was better than i expected and fully kitted out.... See more

Company replied

Rated 5 out of 5 stars

Martijn helped me choose the right car, and made the whole process easy. I'd generally recommend this company because they're affordable, prompt, and genuinely understand the need for a quick shortlis... See more

Company replied

Rated 4 out of 5 stars

After my initial price request, I received a prompt and helpful response from Sjoerd. Communication was smooth throughout—he understood my requirements well and helped move things forward quickl... See more

Company replied

Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

776 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(776)

241 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very satisfied

My consultant, Martijn, was very helpful He listen to me and fully understood my needs. He made things very smoothful.

October 23, 2024
Unprompted review
ShortleaseLand BV logo

Reply from ShortleaseLand BV

Dear Danielle,

Thank you for writing this review. We are glad to hear that Martijn has been of good help!

Team Shortleaseland

Advertisement
Rated 5 out of 5 stars

Highly recommended and great price!

From the very beginning the company was very easy to communicate with though WhatsApp. As an expat it wasn't super easy to organise a rental somewhere else, however with shortleaseLand it was super easy - they helped and explained everything at every step.
Great prices too! No way companies like Hertz can compete. Would highly recommend. Special thanks to Sjoerd!

July 18, 2024
Unprompted review
ShortleaseLand BV logo

Reply from ShortleaseLand BV

Dear Imel,

Thank you for writing this review. We are glad to hear you are satisfied with our service!

Team Shortleaseland

Rated 2 out of 5 stars

Short on Time, Long on Fine Print

If there’s one thing I learned from my short-term lease with ShortLeaseLand, it’s the importance of thoroughly reading every single detail in the fine print. This company seems to take advantage of those in need of a quick leasing solution, and if you don’t catch every nuance in their terms, you might find yourself frustrated later down the line.

The process started off well, with the account manager, Bram, providing helpful information. However, things quickly became overwhelming. The pressure to sign documents on short notice made it difficult to fully understand what I was agreeing to, and this led to a series of frustrations down the line.

I was asked to leave a five-star review two weeks after signing my contract. This was before I had the chance to experience their service fully. Asking for a top rating so soon is misleading, and it seems to be a tactic to inflate their ratings before customers have had a proper experience.

I received numerous invoices that were confusing and hard to manage, and despite canceling after the agreed two-month term, I was still charged for an additional month and then credited again. Why do this when I have only signed up for two months, emailed that I do not want an auto renewal as well as signed the online form to confirm the cancellation of the contract so that it does not extend more than two months. Their approach feels more like a trap for those who might miss something in the fine print rather than a fair business practice. A €60 cleaning fee I was charged upon returning the car. This fee felt extremely high as the car was returned in the same condition I received it, aside from a minor GPS holder mark on the windshield.

In contrast, my experience with DirectLease for a private lease was exceptional, I have just signed a new lease with them. I did not have to pay a deposit, the delivery fee was 30% lower and my monthly lease fee €341 including Vat for a Fiat 500E demo model. They were clear, supportive, and far more competitive in terms of pricing. They ensured I understood everything from start to finish, which made the process smooth and stress-free.

In summary, if you’re considering ShortLeaseLand, make sure you read every detail in the fine print and try not do any of this in a hurry! There are better options out there with transparent practices and better customer service.

August 27, 2024
Unprompted review
ShortleaseLand BV logo

Reply from ShortleaseLand BV

Geachte ‘Sharnie',

U begrijpt dat we niet weten wie u bent. Ook heeft u niet gereageerd op onze vraag of u zich bekend wilt maken.

Dit is de grootste ergernis voor bedrijven die het goed met de klanten voor hebben.

Jammer dat u ons de kans niet geeft om een mogelijke klacht op te lossen.

Team Shortleaseland

Rated 5 out of 5 stars

Highly recommended

- Very fast response.
- You can always ask something via whatsapp and phone.
- Good condition vehicle & economic price
- Clear invoice & fast payment system
- Always kindly staffs.

August 7, 2024
Unprompted review
ShortleaseLand BV logo

Reply from ShortleaseLand BV

Dear D.Jeong,

Thank you for the review! We are delighted to hear that you liked our service. We wish you many safe kilometers!

Team Shortleaseland

Rated 1 out of 5 stars

Never again

Never again, quick in taking orders, aftersales not consumerfriendly.

June 6, 2024
Unprompted review
ShortleaseLand BV logo

Reply from ShortleaseLand BV

Geachte "charles",

U begrijpt dat we niet weten wie u bent.
Ook heeft u niet gereageerd op onze vraag of u zich bekend wilt maken.
Dit is de grootste ergernis voor bedrijven die het goed met de klanten voor hebben.
Jammer dat u ons de kans niet geeft om een mogelijke klacht op te lossen.

Met vriendelijke groet,
Team Shortleaseland

Advertisement
Rated 5 out of 5 stars

Good and fast service

I was looking for an auto for our vacation.
The personal was able to help me tailoring the right solution for me.

Quick and good communication.
Good delivery of the auto.

July 22, 2024
Unprompted review
ShortleaseLand BV logo

Reply from ShortleaseLand BV

Dear Mauro,

Thank you for the review! We are delighted to hear that you liked our service. We wish you many safe kilometers!

Team Shortleaseland

Rated 5 out of 5 stars

Very helpful

Very helpful, efficient and proactive .

July 5, 2024
Unprompted review
ShortleaseLand BV logo

Reply from ShortleaseLand BV

Dear Salma,

Thank you for writing this review. We are glad to hear you're satisfied with our service!

Team Shortleaseland

Rated 5 out of 5 stars

Shortlandlease is the best.

The replies and responses were on time and always honest and to the point no confusion. They were in time with everything and the service is great. 👍🏻

June 1, 2024
Unprompted review
ShortleaseLand BV logo

Reply from ShortleaseLand BV

Dear Deon,

Thank you for writing this review. We are glad to hear you're satisfied with our service!

Team Shortleaseland

Advertisement
Rated 5 out of 5 stars

Great experience

Great experience. It all went seamlessly between the first contact with ShortleaseLand and the pick-up of the car. Bram really helped us and answered all the questions I had.

June 1, 2024
Unprompted review
ShortleaseLand BV logo

Reply from ShortleaseLand BV

Dear Filip,

Thank you for writing this review. We are glad to hear you've had a great experience with us!

Team Shortleaseland

Rated 5 out of 5 stars

Devon was so kind and quick in…

Devon was so kind and quick in responding. Processing and delivery of vehicle was so smooth. He arranged it on quite short notice. Appreciate and definitely come back in future.

April 18, 2024
Unprompted review
ShortleaseLand BV logo

Reply from ShortleaseLand BV

Beste Mr. Deshbhushan Jingonda Patil,

Thank you for your review! We are pleased to hear that you liked our services. We look forward to seeing you again in the future!

Team Shortleaseland

Rated 5 out of 5 stars

Good service

Fast, reliable, near immediate response. Received the car within 72 hours.

June 12, 2024
Unprompted review
ShortleaseLand BV logo

Reply from ShortleaseLand BV

Dear Philipp,

Thank you for writing this review. We're glad to hear that you're satisfied with our service!

Team Shortleaseland

Rated 5 out of 5 stars

Good and fast service

May 28, 2024
Unprompted review
ShortleaseLand BV logo

Reply from ShortleaseLand BV

Dear Petroni,

Thank you for writing this review. We are glad to hear you're satisfied with our service!

Team Shortleaseland

Advertisement
Rated 5 out of 5 stars

Very fast and high quality service

Very fast and high quality service. My contract was prepared within 10 minutes and I received my vehicle the same week.

April 1, 2024
Unprompted review
ShortleaseLand BV logo

Reply from ShortleaseLand BV

Dear Umut,

Thank you for writing this review. We are glad to hear that you are satisfied with our service!

Team Shortleaseland

Rated 5 out of 5 stars

Very good customer service and quick response time

Very quick response to my request. Very good customer service and received the car quickly on time in good order

January 2, 2024
Unprompted review
ShortleaseLand BV logo

Reply from ShortleaseLand BV

Dear Umesh,

Thank you for writing this review. We are glad to hear you are satisfied with our service!

Team Shortleaseland

Rated 5 out of 5 stars

Great experience

Great experience. Got a nice brand new car

January 5, 2024
Unprompted review
ShortleaseLand BV logo

Reply from ShortleaseLand BV

Dear Jeet,

Thank you for writing this review. We are glad you had a great experience and we hope you enjoy the car!

Team Shortleaseland

Advertisement
Rated 5 out of 5 stars

Everything went very smooth

Everything went very smooth, from paying to getting the car was only 3 days. Thanks to Bram for the smooth process.

I got a brand new Kia Picanto and I’m happy with it.

I highly recommend it.

July 31, 2023
Unprompted review
ShortleaseLand BV logo

Reply from ShortleaseLand BV

Dear Anas,

Thank you for writing this review and for the recommendation! We are glad to hear that you're happy with the Kia Picanto.

Team Shortleaseland

Rated 5 out of 5 stars

Short term private lease.

Short term private lease.
Quick and hassle free service from Shortleaseland. Best price for a short term lease. Proper guidance and explanation from the consultant.
On time delivery of the vehicle.
Vehicle in amazing condition.

December 4, 2022
Unprompted review
ShortleaseLand BV logo

Reply from ShortleaseLand BV

Dear Vijay,

Thank you for the positive review!
We hope you enjoy the car.

Team Shortleaseland

Rated 2 out of 5 stars

Charging excess as business model

We leased a multi person van for 3 months for a very reasonable price. Nothing was wrong with the lease itself, but we were quite unlucky with a few damages (side mirror was driven off by someone else when the car was parked, we ran over a rock causing some damage to the chassis and and whilst driving the front windscreen cracked) for which we had to pay excess (which means for each event we had to pay excess), which wasn’t great, but in line with their terms and conditions (please do check these beforehand). However, when the car was returned, we were informed that they found scratches on one side and on the roof and that the car wasn’t clean (even though we had it professionally cleaned the day before drop off!). As a result, we were charged no less than €2,070 for excess damage, as they considered the scratches to belong to two different events. We subsequently contacted them and informed them that we had a ride through a forest with some low branches at some point, but that we didn’t notice any scratches. And if there were any scratches on the side and roof of the car, it must have happened during that single ride in the forest.

To our disbelief, Shortlease didn’t agree or accept this, as we apparently never notified them about the damage. As mentioned previously, we were at the time not aware of any damage, and so not able to notify them.

I think it’s ridiculous to charge us €2,000 excess for damage (that we didn’t spot) and treat it as two events because we “omitted” to report the damage.

Shortlease refused to have a phone conversation with us to discuss the matter, which is unacceptable. They claim that they think it’s two different events and that we should have reported the damage… which is not possible when one is unaware!

I’m pretty sure their business model is to charge as much excess as possible and then rent out the same vehicle, without any damage being repaired, to their next victim. Beware of these practices as this could cost you a fortune!! We will be taking this to the subdistrict court (kantonrechter).

October 18, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look