shrubhub.com Reviews 125

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for their professionalism, attentiveness, and ability to understand and translate visions into designs. Many found the service to be excellent, appreciating the detailed 3D visualizations and the overall support provided throughout the design process. People often felt that the service offered good value and helped them visualize their outdoor spaces effectively. However, some people were dissatisfied with the pricing, expressing concerns about the pricing structure and additional costs. A few other people also felt that the user experience was not always smooth, citing issues with communication regarding revisions and the quality of the initial designs. Some customers also noted that the final product designs were at times unusable or did not fully incorporate their specific requests and yard characteristics.

What people talk about most

Staff

Customers generally report positive experiences with staff members. Many reviewers praise the... See more

Service

Users describe positive interactions with service, with many praising the professionalism, promptness, and... See more

Price

People report ambiguous experiences with price. Many customers express dissatisfaction, citing hidden... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers express significant... See more

Product

Clients share ambiguous opinions on product. Some customers were delighted with the 3D designs, finding them... See more

Based on these reviews

Rated 5 out of 5 stars

This service provided good value for the price. Katty, my project manager, was professional and carefully listened to my backyard vision. The designers then did a fantastic job with the 3D template. T... See more

Rated 5 out of 5 stars

I was very impressed with what Alex and his team designed for my back yard!! For the reasonable price, I wasn't sure how it would turn out, but I was "wow-ed" by the beautiful designs! I asked for a c... See more

Rated 5 out of 5 stars

Worked with Helen for our backyard/front yard landscaping needs and have been more than pleased with the process and results. Helen has been there every step of the way, from the design talk to comm... See more

Rated 5 out of 5 stars

I had an awesome consultation with Helen at Shrubhub. She asked questions that I did not think about for my landscaping. She was very patient and offered excellent ideas for my project. Helen exceede... See more


3.4

Average

TrustScore 3.5 out of 5

125 reviews

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Rated 5 out of 5 stars

Great Experience

I was very impressed with what Helen and her team designed for my front yard! We had a lower budget range so I was not sure how the design would turn out, but the results were beautiful! We had to change the design couple times but Helen was patient through the process. Great communications and everything was done in a timely manner. I loved the 3D pictures which helped visualize the landscape with all the plants. I highly recommend Shrubhub and Helen for landscape design.

June 9, 2025
Unprompted review
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Rated 5 out of 5 stars

shrubhub and Eva were amazing

Eve Wagdy was amazing and really helped my vision come together. We were building a new house and had a blank canvas and she painted a masterpiece. It made it easy to budget and avoid unexpected surprises. Can’t wait to share the finished project

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with ShrubHub

I had a fantastic experience with ShrubHub, and I want to give a special shout-out to Alex for his incredible work on the design of my terrace. From the very beginning, Alex was attentive, creative, and truly understood my vision.
The design process was smooth and collaborative, and Alex was always responsive to my ideas and feedback. The final result exceeded my expectations.
If you're considering a landscape or outdoor design project, I highly recommend ShrubHub — and be sure to ask for Alex! His talent and professionalism made all the difference.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

“A Partner You Can Trust for Your…

“A Partner You Can Trust for Your Projects”
Helen followed along with every detail we provided, photos, measurements, preference, and used it all to create a walkthrough that reflected exactly what we were looking for. She made sure nothing was missed. It was so refreshing to work with someone who actually listens and delivers with care and precision.

June 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Customer Service

They have been excellent to work with. Alex asked a lot of questions during our phone call so that he could be sure he understood what I was looking for. I just received my design photos & plant list & am very happy with all of it. I would definitely recommend them if you need help with landscape design

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Exceeded my expectations!

I was very impressed with what Alex and his team designed for my back yard!! For the reasonable price, I wasn't sure how it would turn out, but I was "wow-ed" by the beautiful designs! I asked for a covered porch area, hardscape, plantings, water feature, lighting, and pool/hot tub and they integrated everything beautifully, just as I asked. The plantings were appropriate for my location and a great variety. Alex did it in a timely manner, too. I was so impressed with the 3D pictures, enabling me to visualize the area!! I would recommend Alex and ShrubHub.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience with Shrub Hub

I had a great experience building a garden design plan with Shrub Hub and Harty. It was easy to connect, Harty listened and asked great questions, delivered on a reasonable time commitment, and completed a design we loved. Thank you.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Shrubhub I was skeptical as I never did…

Shrubhub I was skeptical as I never did landscaped consultation before but I am glad I choosed them they sre professionals the design process went smooth they had great after sales support as well as I had a ton of questions the project manager was also a great help

P.S the portal for customers needs to be updated its a bit uneasy on the eyes

Thanks!

May 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Awesome Consultation and Design Results

I had an awesome consultation with Helen at Shrubhub. She asked questions that I did not think about for my landscaping. She was very patient and offered excellent ideas for my project. Helen exceeded my expectations. I am more than pleased with the design results. I highly recommend Shrubhub and Helen as your Design Consultant.

May 25, 2025
Unprompted review
Rated 5 out of 5 stars

Good experience with ShrubHub

I had a great experience working with Shrubhub on my backyard. Helen, my project manager, was a clear and responsive communicator throughout the process. The team was consistently timely with their design deliveries (except for the last one, I checked in and it was already done!), and I really appreciated how accessible they were, chat or phone or email.

One of the highlights was the 3D modeling - they brought a real sense of aspiration to the design while still anchoring it in practical details. The lighting concepts and plant choices were thoughtful. I also appreciated having multiple rounds of revisions, which allowed the final design to reflect both my vision and their expertise. I had to measure everything, explain my vision, and give them specifications to work with. But it all came together!

For the price, I recommend Shrubhub for anyone looking to elevate their outdoor space with both creativity and professionalism.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Helen is the best!

Worked with Helen for our backyard/front yard landscaping needs and have been more than pleased with the process and results. Helen has been there every step of the way, from the design talk to communicating when designs were in-process and ready to be viewed. She listened to all our asks (while our daughter was being loud in the background) and was able to capture what we wanted and help us view things in a new light which opened up more design solutions as we went through the revision rounds.

Overall very happy with the service provided and Helen. Would buy again from them.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Better then I expected

I fully recommend this company for landscaping design. It was a pleasure working with Sean and his team. From the initial consultation to the final revision every step was professional and attentive. He heard our issues and executed every one perfectly. My family and I are now dreamy of living in his design.

May 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Tried this company on a whim

Tried this company on a whim - wasn't expecting much since it was all remote with such low pricing, but I was blown away with what they provided. It was incredible and I'll be using them on all my projects going forward.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

I had a really enjoyable experience

I had a really enjoyable experience with ShrubHub! Helen was incredibly helpful—she answered all my questions with patience and was so friendly throughout the entire process. I’ll admit I was a bit skeptical at first due to the dramatic price difference compared to what local landscape companies were quoting us. But I’m so glad we decided to go with ShrubHub. The peace of mind we now have from seeing our design as a to-scale visual was absolutely worth it. It really helped us feel confident moving forward, and the whole experience exceeded expectations! Did I mention this was less than half what the contractors were quoting us and I didn’t have to worry about “being sold” because ShrubHub isn’t doing the bidding for our project.

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

very friendly

very easy to use website. simple process to upload pictures. My consultant Alex was very thorough and asked a lot of questions. He had good insight and helped make our vison come to life

May 1, 2025
Unprompted review
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Rated 4 out of 5 stars

Great landscape plan

Shrubhub delivered a great plan for our landscaping. We had several discussions after the first plan and they came up with good revisions that we are happy with. The plant consultation was thorough and the results were excellent.

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

100% satisfied

100% satisfied. From the jump, my designer, Kevin, listened to and understood exactly what I was looking for. We made a few adjustments to the original design, but it was essentially exactly everything I would've imagined it to be. Very friendly, knowledgeable, prompt. As well, my plant consultation with Lola was equally exceptional. The entire experience has been nothing but a joy. Highly recommend!

April 1, 2025
Unprompted review

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