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Rated 2 out of 5 stars

Waited a few days for my boots. I ordered lucia leather shoe boots but that's not what I received. Boots are synthetic and not wide fit which is the reason I ordered them in the first place! I shall... See more

Rated 4 out of 5 stars

I had an incorrect product sent to me as part of my order (wrong colour item) and I called the number, got straight through to a really helpful and polite advisor who immediately sent me a new product... See more

Rated 1 out of 5 stars

Rated 1* because can't write a review otherwise. Wrong items sent, ignored emails, even has a card in with the parcel that says 'please don't leave bad reviews, contact us directly', have to pay to re... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

ShuCentre is selling a wide range of shoes, boots, trainers, sleepers and safety shoes. We cover all family needs: for mens, for ladies and for childs.


Contact info

2.8

Average

TrustScore 3 out of 5

45 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Placed an order

Placed an order, then read the reviews. Have now sent the shoes back with proof of purchase, no answers as to when a refund will be coming. I wouldn't recommend using Shucentre.... avoid

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

Very bad service, item not what I ordered

Ordered size 10 slippers, couldn't even get a size 8 foot in them.
Contacted and requested return label, told to post, received credit for item but not the £4.25 post.
Given them two opportunities to refund it and they can't be bothered.
Their product was not supplied correctly I await credit for post.
Service extremely poor do not use them.

November 28, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid the seller

Avoid the seller, sent woman slippers, wouldn't send a return label, now stopped responding.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered Adidas UK 7 trainers

Ordered Adidas UK 7 trainers, received and they are undersized. More likely a 6.5. Tight to fit tried to wear them but eventually decided they are not right and to send back, I’m also questioning whether these are genuine. Response has been a generic email every 24hrs. Looking at the bad reviews I’ve decided not to send back as I fear they will either ‘get lost’ in the post or somehow it will be my fault. Poor customer aftercare, so decided to cut my losses and keep and hopefully sell on. Note to self - buy from a shop. Shame as it doesn't need to be like this.

May 20, 2025
Unprompted review
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Rated 1 out of 5 stars

Not what it states on the box!

Ordered boots via Amazon, size 8. Box states size 8. Boots are size 9! Card enclosed asking for good feedback only! Please don’t leave negative feedback but contact them first! Have tried using their email address twice and it’s undeliverable. Certainly wouldn’t use ShuCentre again.

December 6, 2024
Unprompted review
Rated 1 out of 5 stars

Incompetent idiots

Bought a pair of Ascend trainers, via Amazon market place, in brown, received Ascend in grey.
Went online to return and the website is horrendous.
No option for wrong colour then it sends you in a circle...presumably never ending.
In the end I settled for the grey as I was so frustrated.
This company doesn't deserve to trade anywhere, charlatans, rogues, shysters, scum and liars.
Hopefully one day they will get their comupance.

November 18, 2024
Unprompted review
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Rated 2 out of 5 stars

Waited a few days for my boots

Waited a few days for my boots. I ordered lucia leather shoe boots but that's not what I received. Boots are synthetic and not wide fit which is the reason I ordered them in the first place! I shall be returning these immediately under amazon's amazing returns service. Have re- ordered from amazon but through a different seller. Very disappointed

July 10, 2024
Unprompted review
Rated 1 out of 5 stars

Poor communication

End of April, ordered some black trainers for my husband from this business.They were reasonably priced.
Waited for delivery on Thursday 2nd May (I think) & was told the trainers would be delivered about 8 pm. No show. The next morning I got a message from Amazon Marketplace to say that there was no delivery date & the order would be cancelled & refunded if there was no delivery within 5- 7 working days. I wrote to Shucentre saying that I would like either a delivery date or a refund. Today (5th May) I got a confirmation that the order was cancelled & I would not be charged. I intend to check my credit card to check that this is true. I haven't been given a reason why the delivery never happened & it would have been courteous if I had received an explanation. I wouldn't use this firm again.

May 2, 2024
Unprompted review
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Rated 1 out of 5 stars

Old season Nike adversited as new

Bought a Nike hoodie and matching sweatpants. The typical grey ones you see. They were advertised as the new season 23/24 and the ones that came you could tell were completely different and OLD. Like it had the blue tag it’s that old with the hoodie’s hood shape making me look like the hunch back of Notre Dame. The hoodie was still new and clean but why lie and say it’s the new season when it’s evident it isn’t? Just wasting my time. Thought I’d save myself £15 getting it from Amazon but returned it and just bought it from Nike directly.

February 3, 2024
Unprompted review

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