Although we had to wait for about 15 minutes at the airport due to our driver being delayed by traffic the return journey went smoothly, we were picked up in good time. Both drivers were charming and... See more
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Review summary
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Reviews shaping this summary
Unfortunately the pick up was 15 mins late(plus I was there 15 mins early) I reckoned he forgot to collect me as he went a very roundabout way after; heading into town and then back to the hotel... See more
Apart from a very long wait on pick up. Excellent service and communication. Got back to the airport no bother and sent photo of collection point to reduce strsss.
Easy to use ap. Offered a refund as our hotel was not on their route as heavy traffic not allowed on the same street as the hotel. However, the drop off point was only a minute's walk to the hotel. C... See more
Company details
- Transportation Service
- Airport Shuttle Service
- Bus and Coach Company
- International Airport
- Minibus Taxi Service
- Taxi Service
About Shuttle Direct
Written by the company
At Shuttle Direct, we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.
With our shuttle services 🚌 🚌 🚌, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.
If you're looking for something a little more private, we also offer private transportation services🚗 🚐. With our private transportation services, you'll have your own driver who will take you directly to your destination.
At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines 🧳 ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.
Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.👇 👇 👇 👇 👇
Contact info
Calle Emilio Ortuño, 15 - Benidorm Center Building, 03501, Benidorm, Spain
- +34 965 856 694
- customer.care@shuttledirect.com
- www.shuttledirect.com
4.2
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service you provided was excellent
The service you provided was excellent. We arrived at the airport and had a phone call while waiting for our luggage informing us where to go to meet the rep. The bus journey was efficient and the driver friendly. 2 days before our return we received an email confirming our pick up place and time. The real time tracking was an excellent touch so we could track the bus right up to our pick up and it was also on time. Again the driver was friendly and efficient. We will definitely recommend your company and use the service again. Thank you
June 27, 2026
Bizim transfer 5 star
Bizim transfer 5 star , arrived to hotel exactly on time.
June 24, 2026
Unprompted review
Shuttledirect - Highly recommended
I have used Shuttledirect for private transfers for over 10 years and highly recommend them. I recently booked return private transfers for my daughter, partner and toddler . The drivers each way were on time, professional and friendly. Cost of transfers was also great The vehicals were immaculate. Overall a 10 out of 10. Thank you Shuttledirect!
June 25, 2026
Unprompted review
Arrived on time
Arrived on time, driver was good.
Not happy about the big sign asking for “ tips”.
I worked for 50 yrs and never got a tip in my life.
June 25, 2026
Unprompted review
pleasant staff and drivers.good on time…
pleasant staff and drivers.good on time safe journeys both ways
June 25, 2026
Myself and elderly mother were greeted…
Myself and elderly mother were greeted in arrivals by friendly representative who confirmed which hotel we were going to. The bus only had two drop offs so short journey to our resort. However bus driver did not take us to hotel but left us no where near with at least a 15 minute walk for us to find our hotel.
June 17, 2026
Reply from Shuttle Direct
Thank you for taking the time to share your experience, and we are very sorry to hear about the inconvenience you and your elderly mother encountered on your arrival. We completely understand how difficult and frustrating it must have been to be left a 15-minute walk from your hotel after a journey, especially when expecting a closer drop-off.
Shared shuttle services do operate with pre-assigned pick-up and drop-off points set by the transport provider.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
Precise
Precise, polite, reliable. My absolute recommendation as a loyal client. Thank you!
June 24, 2026
Do not book with this company !!!
Do not book with this company !!!
We booked transfer in Tenerife
I still have the booking confirmation
They failed to pick us up and when we called they told us to get a taxi and keep the receipt!
They then refused to refund us or reimburse us !!!
I have provided proof of voucher and receipt but they will not accept any failure of service and will not engage
Appalling service
May 31, 2026
Unprompted review
Reply from Shuttle Direct
Thank you for your message, and we are sorry to hear about the frustration and inconvenience you experienced regarding your transfer in Tenerife.
We take all service concerns seriously, and your complaint has been fully reviewed and investigated by our team, including the details of your booking, the reported missed pick-up, and the supporting documentation you provided. Following this review, a final outcome has already been reached and communicated to you directly.
We understand this is not the resolution you were hoping for, however we are unable to change the decision previously provided. As advised in our prior correspondence, the matter has been handled in line with our terms and the information available to us at the time of investigation.
We appreciate you taking the time to raise your concerns, and we are sorry that your experience did not meet expectations. At this stage, we consider the matter closed.
Return shuttle from Puerto Pollensa
Pick up arrived on time. We were transported to Palma airport promptly and in a very comfortable minivan. Driver very courteous and helpful.
Will definitely use again when we return to Majorca.
June 23, 2026
I am in Sidari
I am in Sidari, Corfu and the pick up time for my return transfer to the airport is 6 hours before my flight when it's been 4 hours for the last 16 years so they expect me to be at the airport 4 hours before my flight, this is not acceptable so I called them and they could not care less Do not use this company
June 24, 2026
Unprompted review
We were Picked up on time
We were Picked up on time , very pleasant driver, will use again
June 22, 2026
No Shuttle No Trip No Transfer
Absolutely disgusted by the appalling level of non-service I have received.
I booked and paid in full for a return transfer, only to have the entire transaction cancelled several days before the booking date. This is completely unacceptable. I had a contract in place and had paid for a service in full, yet it was simply cancelled without any proper explanation, no suitable alternative offered, and no attempt made to resolve the situation.
To cancel a fully paid booking at such short notice and leave a customer without the service they had contracted and paid for is utterly disgraceful. The complete lack of professionalism, accountability and customer care is shocking.
This has been an absolutely terrible experience from start to finish, and I am extremely dissatisfied with the way this has been handled.
June 22, 2026
Reply from Shuttle Direct
We’re sorry for the experience you’ve had and the frustration this has caused.
Your booking was cancelled due to the service supplier confirming that they did not have availability for your transfer on the requested date. Unfortunately, this means the service could not be fulfilled and we were required to cancel the booking prior to the scheduled travel date.
We understand this was short notice and appreciate how disruptive this is, especially as you had already paid in full and were relying on the service. We also recognise your disappointment regarding the lack of alternatives offered at the time.
A full refund has been processed following the cancellation.
We appreciate your feedback and will be reviewing this situation with the supplier to help prevent similar issues in the future. If you need any further assistance or would like us to check the status of your refund, please contact our support team.
Absolutely shocking service
Absolutely shocking service. Don't not use this company.
I arrived at barcelona airport with my son Thursday 11th June 1 hour late due to delay. I received a phone call telling me the bus had left and the next one was 09.30 the following morning. We landed at 23.30. Was advised to get a taxi and that I would be reimbursed. The company has reneged on this now. So they charged me £60 for a bus they didn't provide and then I had to pay €250 euro for a taxi that they were never going to reimburse.
I strongly advise not to use this disgusting company.
June 11, 2026
Unprompted review
Reply from Shuttle Direct
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must have been to arrive later than expected and then face disruption to your onward transfer, especially travelling with your son.
As part of the booking made on our website, the service selected was a shared shuttle transfer. These services operate on scheduled departures, and this is explained at the time of booking. In the event of significant flight delays, where a passenger is unable to connect with the last scheduled departure, the standard procedure is to offer a seat on the next available service.
In your case, as the arrival time meant the final service had already departed, our team advised you accordingly and informed you of the next available departure the following morning. The option to arrange alternative transport, such as a taxi, was provided as a practical solution given the timing.
We also want to clarify that reimbursement for alternative transport is not automatically applicable in these circumstances, as this is not included within the terms of a shared shuttle service.
That said, we are sorry for the inconvenience and distress this situation caused. We appreciate that this was not the outcome you were hoping for, and we will review your case again internally to ensure all communications were handled correctly.
Easy to book
Easy to book, pickup was on time and journey was pleasant in vehicle
June 20, 2026
Unprompted review
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