Although we had to wait for about 15 minutes at the airport due to our driver being delayed by traffic the return journey went smoothly, we were picked up in good time. Both drivers were charming and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unfortunately the pick up was 15 mins late(plus I was there 15 mins early) I reckoned he forgot to collect me as he went a very roundabout way after; heading into town and then back to the hotel... See more
Apart from a very long wait on pick up. Excellent service and communication. Got back to the airport no bother and sent photo of collection point to reduce strsss.
Easy to use ap. Offered a refund as our hotel was not on their route as heavy traffic not allowed on the same street as the hotel. However, the drop off point was only a minute's walk to the hotel. C... See more
Company details
- Transportation Service
- Airport Shuttle Service
- Bus and Coach Company
- International Airport
- Minibus Taxi Service
- Taxi Service
About Shuttle Direct
Written by the company
At Shuttle Direct, we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.
With our shuttle services 🚌 🚌 🚌, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.
If you're looking for something a little more private, we also offer private transportation services🚗 🚐. With our private transportation services, you'll have your own driver who will take you directly to your destination.
At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines 🧳 ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.
Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.👇 👇 👇 👇 👇
Contact info
Calle Emilio Ortuño, 15 - Benidorm Center Building, 03501, Benidorm, Spain
- +34 965 856 694
- customer.care@shuttledirect.com
- www.shuttledirect.com
4.2
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to book
Easy to book, pickup was on time and journey was pleasant in vehicle
June 20, 2026
Unprompted review
Holiday transfer
Excellent service waiting for us when we arrived, Very polite, helpful full driver although spoke little English this was not a problem and after all we are in Spain. Would definitely recommend and use again.
June 19, 2026
Unprompted review
Great service both ways
Great service both ways. No waiting around.
Would definitely use again.
June 11, 2026
Unprompted review
Great Service
Arrived on time driver’s very polite.
I will use them again and again very good price
June 19, 2026
On time and no hassle
On time and no hassle. Make sure you read the documents as we thought we needed to go to terminal 1 (which we didn't) and had to get a taxi back to terminal 2 €21
June 18, 2026
Efficient
Easy to locate in the airport. Very quick and efficient service. Very cheap also. Thank you.
June 17, 2026
Unprompted review
Never had any problems with shuttle…
Never had any problems with shuttle direct. Always on time, polite and helpful. My first go to taxi/transfer service.
June 16, 2026
Unprompted review
Your staff at the airport was very profesional
Your staff at the airport was very helpfull, positive and really profesional. The bad point is that we wait around hour and half for bus. It was schedulled for 22.30 it came around 23.00hrs.
June 15, 2026
Reply from Shuttle Direct
Thank you for your feedback and for taking the time to share your experience.
We are very pleased to hear that our airport staff were helpful, positive, and professional. We will certainly pass on your kind words to the team.
At the same time, we are sorry for the waiting time you experienced. The delay you mention was due to the fact that a shared shuttle transfer had been booked. With shared services, the departure time can vary slightly as the vehicle may wait briefly for other passengers arriving on different flights before leaving the airport. This can sometimes result in short delays beyond the scheduled time.
We do understand that waiting an hour and a half is not the experience we aim to provide, and we sincerely apologize for the inconvenience caused.
Thank you again for your feedback, which helps us improve our service.
Excellent organisation
Excellent organisation, accurate and precise without any problems!
June 2, 2026
Unprompted review
I like that the staff are nice
I like that the staff are nice, but I didn't like the waiting time. I had to wait for over an hour for other passengers to get in. It would have been cheaper and quicker for me to use public transport to get to the destination. No driver's fault, she was very polite.
June 13, 2026
Unprompted review
Reply from Shuttle Direct
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience did not meet your expectations. While we're pleased to know that you found the driver polite and courteous, we understand that the extended waiting time was frustrating and impacted the overall value of the service for you.
We appreciate your comments regarding the pickup process and the length of time spent waiting for other passengers. Your feedback is important and will be shared with our service supplier as we continually look for ways to improve our service and minimize delays.
Thank you again for your honest feedback, and we hope to have the opportunity to provide you with a smoother experience in the future.
Unfortunately the pick up was 15 mins…
Unfortunately the pick up was 15 mins late(plus I was there 15 mins early)
I reckoned he forgot to collect me as he went a very roundabout way after; heading into town and then back to the hotel Bali and then Cala Finistrat
I’m a regular user of shuttle direct and this was the first time I was not 100% happy
I also arranged for my daughter and granddaughter to use shuttle direct ( Jennifer Dallas) on Thursday morning 11 th June to be dropped off at Coblanca 20 and the driver left them off at the Bali to walk down at 02.30
First time ever this has happened
I’m still using your service and have 4 more journeys booked
June 13, 2026
Unprompted review
Airport Desk unable to provide time of…
Airport Desk unable to provide time of arrival and departure of shuttle from airport, no information regarding the route - if the shuttle goes via Alcudia and not directly to Puerto pollenca it can take another hour.
June 12, 2026
Unprompted review
Reply from Shuttle Direct
We understand your concerns regarding the shared shuttle transfer you have booked. As this is a shared service, the exact departure time from the airport and the route taken are managed by the transfer provider on the day of arrival and can vary depending on passenger bookings and operational requirements.
Unfortunately, the airport desk is not able to provide a guaranteed arrival time at your destination or confirm in advance whether the shuttle will travel directly to Puerto Pollensa or make additional stops, such as in Alcudia, before reaching your accommodation. As shared shuttle services may include multiple drop-offs, journey times can be longer than direct private transfers.
If you require a guaranteed direct transfer with a fixed journey time, we would be happy to provide information on upgrading to a private transfer, subject to availability.
Well I booked one way and because it…
Well I booked one way and because it was so good I booked the return. The driver came 5 minutes early and no delays. Excellent service
June 13, 2026
Unprompted review
Flight was delayed till early hours of…
Flight was delayed till early hours of the morning and I was expecting to be stranded at Palma airport with no transfer ...but the company's desk was still open and the transfer to the hotel went off without a problem.
Excellent service.
The return trip also went off without a problem.
June 3, 2026
Unprompted review
Great Service All Round
Drivers on time, smartly dressed, friendly & good drivers - great service, will use again
June 11, 2026
Unprompted review
Its been a week now since i contacted…
Its been a week now since i contacted shuttle direct whi said the were looking into what happened as of yet i have heard nothing. Why do i feel i am going ti be put on the long finger regards disgruntled customer
June 4, 2026
Unprompted review
Reply from Shuttle Direct
Thank you for your message, and please accept our sincere apologies for the delay in providing an update.
We understand your frustration and appreciate your patience. Please be assured that we are actively dealing with this matter and are currently investigating what happened. We have not forgotten your case, and it is receiving our attention.
We will be back in touch with you very soon with a further update as soon as we have more information available.
Thank you for your continued patience and understanding.
Mostly very happy
Mostly very happy, they were waiting in arrivals for us and also on time for our return journey. My only complaint is for our first journey they didn't provide a baby seat which I'd requested.
June 10, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.