Sideshow Reviews 

9,917
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,116 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and intricate detail of the products, which often arrive in pristine condition. Many people also commend the excellent customer service, highlighting helpful communication and efficient support. Reviewers appreciate the quick and secure delivery, with items arriving well-packaged and on time, making the overall ordering process smooth. However, some customers noted concerns about packaging, with items occasionally arriving with crushed or water-damaged boxes, sometimes due to a lack of double boxing. A few people also experienced delays in processing and shipping, or found minor product imperfections like paint smudges.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as amazing, incredible, and... See more

Quality

Customers had positive experiences with quality, frequently praising the immaculate condition, superior... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Customers consistently note positive experiences with order, praising the easy ordering process, fast... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and kindness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently became a big fan of Grogu, and this was my first time ordering from Japan. I was a bit nervous about international shopping, but your communication and shipping were both very smooth. The b... See more

Rated 5 out of 5 stars

Sideshow has done a tremendous job with Matt Murdoch. Looks identical to Charlie Cox and the suit is superb. Nice touch adding the helm with a broken horn! I had ordered this when pre-order fi... See more

Rated 5 out of 5 stars

Sideshow always takes care of their customers and makes sure they are satisfied with the product they receive. This Darth Vader was great and in perfect condition. I have had previous issues with prod... See more

Rated 5 out of 5 stars

Hello, From my personal experience with the people over at Sideshow Collectibles, they have been understanding and kind with any questions I may have regarding how specific things work and more.... See more


Company details

  1. #25 of 44 best companies in Collectibles Store
  2. #1 of 2 best companies in Comic Book Store
  3. #1 of 2 best companies in Figurine Shop
  4. #1 of 2 best companies in Gallery
  5. #2 of 4 best companies in Model Shop

Written by the company

Pop culture is our culture! Beautifully designed collectibles from movies & comics - something for every passionate Geek! Exclusive Hot Toys distributor. DC Comics, Star Wars, Marvel and more.

New Customers Save $25!

Written by the company

Visit https://side.show/trustpilot to claim your code!
New customers can score $25 OFF your in-stock purchase of $250 or more! Offer only while supplies last, and terms and conditions apply. Happy Collecting! Must visit the URL https://side.show/trustpilot to claim your code.

Satisfaction Guaranteed!

30 Day Return Policy

Our goal at Sideshow is to ensure that our collectors are 100% satisfied with every purchase. As such, all of our direct customers are covered by a 30 Day Exchange/Return window. This warranty starts the moment your purchase arrives on your doorstep.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

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Asks customers to review

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4.6

All reviews

(9,917)

3,204 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I Love This!!!

This is my first Sideshow purchase. I am an avid Jurassic Park fan and will be purchasing other additional dioramas from Sideshow. This piece is such high quality and great attention to detail. I have no complaints at all. Really happy they have payment plans.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

In town you're the law, out here it's me.

I recently just received my Rambo collectible from Sideshow Collectibles. I'm very happy with my purchase. He's dressed in his camo jacket, blue jeans, and brown boot's. He comes with multiple accessories like his knife, duffel bag, hand cuffs etc. I truly recommend this very cool collectible. Thanks Sideshow Collectibles.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Keep up the amazing experiences

Really appreciate the installment plan for pre-order figures as well as the rewards system. Sideshow does a great job communicating delays, has a great customer service. Will continue to be a customer in the future.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Sideshow is a great company

Honestly I have never had a bad experience with sideshow. I have always received my items, they have always been packaged well, and I have never been disappointed with any item I have purchased throughout the years. Really great company.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

I love Sideshow!

I love Sideshow! Been buying from them for years (unfortunately.... bc they have to much stuff i want). Customer service is the best i have ever encountered in any area of business. They get back to you quickly and have a solution in 24-48 hours. Great company.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Simply the best

Sideshow has done a tremendous job with Matt Murdoch. Looks identical to Charlie Cox and the suit is superb. Nice touch adding the helm with a broken horn!

I had ordered this when pre-order first became available and Sideshow kept me informed all along, added tracking details and updates throughout.

Highly recommended for all DD advocates.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great as always!

Great as always! Excellent selection, pricing, rewards and shipping. I've depended on Sideshow for years and they've never let me down!

July 10, 2026
Unprompted review
Rated 2 out of 5 stars

Did not advise the change of carriers…

Did not advise the change of carriers from UPS to FEDEX and the box with a $400+ figures was exposed to inclement weather like it was a $12 pack of socks from Amazon. I almost had a heart attack when I saw the box in front of the house.

July 3, 2026
Sideshow logo

Reply from Sideshow

Hello,

Thank you for taking the time to share your review.

We're sorry to hear about your experience with the shipping carrier. We understand how frustrating delivery issues can be.

Customers can select their preferred shipping carrier during checkout or, in many cases, through the order details before shipment. If you have any questions about the carrier selected for your order or need assistance from our Product Support team, please don't hesitate to contact us at support@sideshow.com or call 805-214-2100 (1-855-SIDESHOW toll-free). We're here to help and will do our best to assist you.

Best regards,
The Sideshow Team

Rated 4 out of 5 stars

Vi package arrival

Ability to paying in incriminates was extremely helpful and the package arrived in quick time and with no damage whatsoever, only issue was in shipping payment as part of the main payment I then had to pay a second shipping fee.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

The figure was amazing I loved it and…

The figure was amazing I loved it and it’s my first Star Wars figure and it was worth the money and the wait. good thing they have payment plans that helped me out and will totally order more figures especially guardians of the galaxy vol 3. PLZ MAKE MORE OF THE STAR LORD VOL 3.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Company

Fantastic Company, that stands by there products. If something comes in damaged they either give you a discount, replacement, or full cash return. Shop with out Question! A+++

July 3, 2026
Rated 5 out of 5 stars

Sideshow is amazing

Sideshow is amazing, the items they have for sale, the workmanship, and the payment plans all go into making this company the only one I buy statues or replicas from.

July 3, 2026
Rated 4 out of 5 stars

Good customer service

When they have a problem or to find out more details about your order, their customer service will generally answer back within 48hrs. And their LIVE chat can be helpful too. The wait times for the finished 6th scale can take a long time though! Like a full year at least.

February 26, 2026

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