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Rated 1 out of 5 stars

I bought a multi-sim device which ended up putting deep scratches on my sim card rendering it unusable. I uploaded images, and explained my situation to support with zero response. I filed a chargebac... See more

Company replied

Rated 2 out of 5 stars

Ordered parts can be followed through your personal page on the SIMore site, the status changes from ordered to delivered, as soon as the part is posted. Tracking shows no info. Customer service does... See more

Company replied

Rated 2 out of 5 stars

DualSIM@home for 107,40€ with iphone 12Pro: 1st. parcel never arrived, for resend I have to pay 10€ extra, then 8 days later I have to drive to customs and pay additonal 20€ tax extra. Installation w... See more

Company replied

Rated 2 out of 5 stars

BEWARE, company located outside EU regulations, buyers are not safe. Bought an adapter which was stated is compatible with my phone. Technically its compatible, but physically doesnt fit at all becaus... See more

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2.3

Poor

TrustScore 2.5 out of 5

480 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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2.3

All reviews

(480)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simore home hub

I have a simore home hub and it’s brilliant, triple sim iPhone . Works flawlessly. Plus if you have no signal it still works with Wi-Fi. I would recommend home hub to anyone wanting a dual/triple sim mobile :-)

April 12, 2019
Unprompted review
Simore logo

Reply from Simore

Dear Sir,
We thank you for your review.
We are happy to hear that you are very satisfied with your DualSIM@home adapter.
Best regards, SIMore Team

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Rated 3 out of 5 stars

Very good device; the application needs improvment

The device works very well.
The application (SIMPlus) can be improved (actually, longer SMS arrive "chopped" ins smaller pieces; also, sometimes, the text from a sent SMS arrive at destination dramatically changed (with Chinese characters instead of Latin characters)

April 9, 2019
Unprompted review
Simore logo

Reply from Simore

Dear Sir,
We thank you for your review.
We are happy to hear that you are very satisfied with your E-Clips adapter.
We will not fail to inform our "Research and Development" department for your comments concerning the capability of this product.
Best regards, SIMore Team

Rated 5 out of 5 stars

Great store

Great store, great solutions.

April 3, 2019
Unprompted review
Simore logo

Reply from Simore

Dear Sir,
We thank you for your review.
We are happy to hear that you are very satisfied with our shop and solutions.
Best regards, SIMore Team

Rated 4 out of 5 stars

Good tools but sometimes is slow to switch

Good tools but sometimes is slow to switch promptly from a number to another.

April 2, 2019
Unprompted review
Simore logo

Reply from Simore

Dear Sir,
We thank you for your review.
We are happy to hear that you are satisfied with your adapter.
We will not fail to inform our "Research and Development" department for your comment concerning the capability of this product.
Best regards, SIMore Team

Rated 2 out of 5 stars

qs-twin-7 didn't work as promised.

qs-twin-7 didn't work as promised.
difficult to install.
jeopardizing water proofness of iphone7.
finally the gadget didn't work as planned.

April 2, 2019
Unprompted review
Simore logo

Reply from Simore

Dear Sir,
We thank you for your review.
We are really sorry that your adapter doesn't match your expectations.
We remain at your disposal for any information.
Best regards, SIMore Team

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Rated 1 out of 5 stars

The WX Triple X adapter failed on first…

The WX Triple X adapter failed on first use, the circuit board snapped in half by the sim tray after following the instructions correctly. The company say it is not covered under warranty, and even though it is not fit for the purpose, I can't sue in the European Small Claims Court as they are based in Switzerland. Waste of 50€.

March 25, 2019
Unprompted review
Simore logo

Reply from Simore

Dear Madam,
We are really sorry that you are not satisfied with your purchase , but we can unfortunately not be responsible for misuse of the product.
Best regards, SIMore Team

Rated 1 out of 5 stars

Very bad customer experience

Very bad customer experience. I asked for a retour of product as simadapter doesn’t work for my mobile. They refuse, without any comprehension.

The reply here below from simore is just shameless, they do not sorrow otherwise they had accepted my retour.

March 8, 2019
Unprompted review
Simore logo

Reply from Simore

Dear Sir,
We are really sorry that you are not satisfied with your purchase.
Best regards, SIMore Team

Rated 3 out of 5 stars

Happily using Speed X-Twin 7 on my…

Happily using Speed X-Twin 7 on my iPhone7 till I ported to a new operator last night.
When slot in the new SIM from the new operator, it's unable to search for the new SIM. Will my Speed X-Twin be render USELESS now??

March 7, 2019
Unprompted review
Simore logo

Reply from Simore

Dear Sir,
We invite you to contact us directly through the link below:
http://www.simore.com/en/contact
Best regards, SIMore Team

Rated 4 out of 5 stars

I must be one of the lucky ones

I must be one of the lucky ones. I bought a adapter so I could use both Sims and an SD card.
It worked perfect for the last 9 months, absolutely no issues at all.
However after the Samsung update, I now get a message, "there's something in the sim tray that doesn't belong there." and my phone is completely unusable till I take the adapter out.
My adapter is now useless and it's Samsungs fault.
I just wish Simore had a workaround for this but it doesn't seem possible. Does it?

March 5, 2019
Unprompted review
Simore logo

Reply from Simore

Dear Sir,
We confirm you that the last Android OS versions on Samsung are currently not supported with the X-Extender adapters.
Our engineers are now searching for new solution.
Be informed that it is possible to use both Sims and your SD card with our simultaneous adapters E-Clips Gold, E-Clips and DualSIM@home.
Best regards, SIMore Team

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Rated 3 out of 5 stars

Thank you,,

Thank you,,
I purchased 5 SIM cards on the iPhone X using SIMore WX-Five. when I put it in the phone and showed me no card in the phone

February 24, 2019
Unprompted review
Simore logo

Reply from Simore

Dear Sir,
We invite you to contact us directly through the link below:
http://www.simore.com/en/contact
Best regards, SIMore Team

Rated 1 out of 5 stars

Worst customer service ever

Worst customer service ever! Ordered an eclips last year and all was fine during purchasing and delivery was on time. Used the product for a couple of months till it stopped charging. After having to sending it back (at my own cost) they replaced it (this was September 2018).This week the same thing happened and the product wont charge making it usless. I contacted Simore letting them know the problem and their response was:

''Thanks for your message.

We inform you that the battery of your adapter is unfortunately not under warranty anymore.
Nevertheless, we propose to offer you the shipping by priority delivery on a future purchase.
To obtain this special offer, please enter the code A4823T in the "Discount Codes" area during your order into our website.''

So they are saying that the battery is only covered for a couple of months????? Disgusted!!!

FYI the iphone charger is not compatible! please also note tha I've only used the wire that came with it. Its true you replaced for me with a product that only worked for an other 6 months and if these are high quality batteries then I really don't want to see how crap the other battery options are!!!!!!

February 21, 2019
Unprompted review
Simore logo

Reply from Simore

Dear Sir,
For your information, we are only using pure cobalt Lithium-ion CE certified battery, which are currently the most expensive but also the most durable available on the market.
We have choosen to use this high level of battery quality for our device's component.
We recommend to use the provided charging cable together with the Apple iPhone charger.
You item has been exchanged against a new fully tested one (free of charge) during the warranty period.
Thanks to understand that we can not be responsible if using the wrong voltage charger.
Best Regards SIMore Team

Rated 5 out of 5 stars

Supper service no hassle

Supper service..i have been asking them so many questions re the product before & after I purchased it but they have been so nice to reply & explain all my questions without any hassle.
The product is as advertised & works to my satisfaction..i can recommend this to any future buyer.

February 20, 2019
Unprompted review
Simore logo

Reply from Simore

Dear Sir,
We thank you for your review.
We are happy to hear that you are very satisfied with your purchase and our customer service.
Best regards, SIMore Team

Rated 1 out of 5 stars

Avoid

Terribly unreliable and difficult product (e-clips gold) backed up by worse customer service (my product didn’t work and they refused to exchange it). Strongly recommend you avoid.

February 5, 2019
Unprompted review
Simore logo

Reply from Simore

Dear Sir,
We inform you that an E-Clips update is available.
We invite you to contact our customer service.
Best regards, SIMore Team

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Rated 1 out of 5 stars

Ordered two times A dual Sim…

Ordered two times A dual Sim possibility for IPhone Xr.
IT was delivered in a reasonable time.
Placed the Xr with the instructions on film in my phone.
But the phone constantly gives me feed-back: not a valuable Sim card.
Both Sim cards work perfect separatly in te phone.
What to do?

No arguments orntips were geven VROM simore.
I still have this problem.

February 5, 2019
Unprompted review
Simore logo

Reply from Simore

Dear Sir,
We are really sorry that you are not satisfied with your purchase.
We invite you to keep in touch with our customer service.
Best regards, SIMore Team

Rated 2 out of 5 stars

So here is why i suggest DO NO BUY ANY…

So here is why i suggest DO NO BUY ANY OF THEIR GADGET,

i bought 2 of their boxes and i mean these were their most expensive boxes because i dont go cheap.

anyways both boxes works well for a while as in a few years but after updating my iphone both boxes will not connect to the bluetooth i tried other iphone with same results i contacted SIMore they replied by saying am to restart my phone and the box which i did with the same results they even go as to tell me these boxes has been replaced with their more up to date e-clip box as if they're saying i need to buy that one...

i'm now led to believe SIMore knows about this bluetooth problem because it's a way to get us to buy their new product, the version of the bluetooth on these boxes are set to get out dated overtime. now with that said i just want to say i'll not purchase anymore of their products BECAREFUL OF THESE PEOPLE

February 1, 2019
Unprompted review
Simore logo

Reply from Simore

Dear Sir,
We are really sorry that you are not satisfied with your purchase.
We invite you to keep in touch with our customer service.
Best regards, SIMore Team

Rated 4 out of 5 stars

Great product!

Great product!
But only bad things i found out are;
1. once the eclips in clicked in the case it is VERY hard to get it out for charging. I have to get it out with a knife, and very carefuly of course bacause i don't want to damage anything.

2. As a sweet solution for point 1. you should create a case like a powerbank. Make something that the case plugs in to the lightning port of the iphone and the ecpils plugs in to the case.
And have a lightning port in the case so you can charge it all at once!

3. Use of the SD card... The eclips can support a external sd card up to 32gb. But... there is nothing to find in the manual, or on the website. I have an 32gb card in the eclips, but my pc doesnt see it when i plug it in with the supported usb cable. neither does my iphone see it?

For what the main purpose it, dual sim, it all works great!

January 26, 2019
Unprompted review
Simore logo

Reply from Simore

Dear Sir,
We thank you for your review.
We are happy to hear that you are very satisfied with your E-Clips adapter.
Your comments to enhance the capabilities of the device have been forwarded to our technical service.
Best regards, SIMore Team

Rated 1 out of 5 stars

I bought a Simore e-clips in June 2018

I bought a Simore e-clips in June 2018. It stopped working in September 2018. I was asked to return it and they repaired it.

However in January 2019 it stopped working again and I emailed the company. I got the same standard email reply as I got when it went wrong in September 2018 which was basically to switch it off and re-set it. This was despite having told them that I had already followed this procedure in my first email to them.

Since then I have heard nothing despite asking them on several occasions to respond. I have also telephoned them but there is no reply.

I warned them that I would be writing a negative review here, but it still didn't generate a reply from them.

It is a shame, because when this poduct is working it is good, but it is backed up by lousy customer service.

I am now left with a useless product which doesn't seem robust enough to do the job for more than a couple of months at a time.

I do not recommend buying from this company.

January 23, 2019
Unprompted review
Simore logo

Reply from Simore

Dear Sir,
We are really sorry that you are not satisfied with your purchase.
Best regards, SIMore Team

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Rated 5 out of 5 stars

Really a wonderful product

Really a wonderful product, I suggest all the iphone lovers use this product make their single SIM dual, Triple Thanks

January 21, 2019
Unprompted review
Simore logo

Reply from Simore

Dear Sir,
Thank you for your review.
We are happy to hear that you are very satisfied with your adapter to turn your iPhone into Dual Triple SIM.
Best regards, SIMore Team

Rated 4 out of 5 stars

Ideal for any person working in a…

Ideal for any person working in a foreigner country and wishing to stay in contact with all networks!

January 21, 2019
Unprompted review
Simore logo

Reply from Simore

Dear Madam,
Thank you for your review.
We are happy to know that you are satisfied with your purchase.
Best regards, SIMore Team

Rated 1 out of 5 stars

Do Not Buy From SIMore. You will waste your money!

Purchased a QS Twin for my iPhone 8 Plus. Installed the unit as per the video instructions and it did not work. When through support and was asked to return the product to them so they can inspect it. They claimed that I damaged it and will not cover it under their warranty.

If following their instructions to the letter and they claim that I misused the product says a lot about their company and product.

I should have reviewed this site before making the purchase. 49% 1 star reviews is pretty terrible.

January 17, 2019
Unprompted review
Simore logo

Reply from Simore

Dear Sir,
We are really sorry that you are not satisfied with your purchase, but we can not be responsible for misuse of the product.
Best regards, SIMore Team

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