Simplehuman UK Reviews 

Excellent response to our enquiry about a faulty sensor mirror.

I contacted Simplehuman as my spout broke and being plastic could not be fixed. The kindness and help given to me was amazing both in direct communication and via email. I couldn't be happier with the prompt response and with the product. I highly recommend them as being the best! Hard to find businesses like them.

I have an active subscription with Simplehuman for their ‘odorsorb pods’, but deliveries via FedEx are repeatedly going missing. Each time this happens, I’m left to chase the issue myself.

I attempted to call customer service but couldn’t get through, so I used the online chat and spoke with a representative named Hannah. I was told that before anything could be done, they would first investigate with FedEx and would update me later by email. This effectively turned a delivery failure into my responsibility to follow up on and delay the delivery further still.

I had expected a replacement to be dispatched promptly while the matter with FedEx was handled separately by them. Instead, after I politely expressed my disappointment with this approach, the chat simply went silent.

I initially intended to leave a three-star review, but the way this situation was handled, I revised this to a one star.

Good product and great customer service. Easy to claim warranty when product is faulty. Shoutout to Renwil Mae for the great supports. Will definitely buy again from this company in the future.

I had a great experience with your customer service team. They were professional, helpful, and resolved my issue quickly. Thank you!”

I am a long standing customer and have used their dispensers daily for years. Never had any problems with their products other than just wearing them out and replaced with a newer model. Absolutley love their liquid soap and have a regular order. Fantastic customer support if you contact them even over the weekend.

The sensor bin we purchased started to decline in function after about a year of use. We contacted Simplehuman customer service and were given troubleshooting advice to follow. Unfortunately, the troubleshooting didn’t really resolve the issue, although we continued using the bin for another year or so with variable success in its sensor driven lid opening mechanism.

Over time, the lid opening function continued to deteriorate. Eventually, the lid would barely open at all despite the motor clearly trying to work. I got in touch with customer service again, and Renwil was incredibly responsive. Within a day, I had received a message from FedEx confirming that a replacement bin had already been dispatched.

This company genuinely restored our faith in consumer protection and after-sales service. The original bin came with a 5-year warranty, so naturally we were disappointed when the product developed issues after only 1–2 years. However, their customer service has been exemplary throughout the process.

The convenience this bin brings to daily life genuinely cannot be overstated, and the way Simplehuman handled this situation has ensured we will continue buying from them in the future. In fact, even if this replacement were to fail outside the warranty period one day, we would still likely purchase the same model again. That probably says more than anything else about how we feel about the product overall.

I also noticed a considerable improvement in the responsiveness and accuracy of the voice/sensor functionality on the replacement unit compared to our original purchase, which suggests the product has continued to improve over time. Hopefully Simplehuman will keep refining and improving this category further, because when these bins work properly, they are genuinely excellent.

I had a problem with a product under warranty. I sent a message to a chatbot which linked through to customer services. Laarni Nacorda did a brilliant job and within a couple of hours and a couple of emails a replacement is in the post.

Great product I have these in all our bathrooms , had a pump fail on one after a year or so and they replaced it with no problems, absolutely amazing customer service highly recommended

The simplehuman support was really helpful! Thank you

Renwil has helped and solved our requirements. A petition that we did previously and woldn't receive assitance.
Many thanks Renwil!

Phenomenal customer service, the bin lid had stopped automatically closing. Contacted customer service sent a video and some pictures and the rectified the issue straight away. Highly recommended

As usual the standard of excellent customer service never slips when ordering from Simplehuman as I’m elated with Renwil’s act of kindness and assisting me with the continued consideration given at each stage of my journey. The attentiveness and courteous approach to receiving the excellent service received from Renwil at Simplehuman has been fantastic and seamless. I’m over the moon with the attention of her being swift in responding to my questions and the explanation of their products informative always assisting with excellent customer service which without doubt again embodies Simplehuman values. Many thanks for your help Renwil with this matter as I am eternally grateful. Thank you for providing a superlative product.

Exquisite well packaged good quality simplehuman 58L Sensor Recycler, brushed was as described and delivered speedily. I'm over the moon with the 58L sensor recycler and it’s easy to operate functions when using my voice to activate the bin lid to open and the attention to detail that I see on it exceeding all my expectations as it looks more fabulous than the pictures. I consider this 58L sensor recycler, brushed as a valuable asset to my kitchen with the added benefit of having panache and being so functional for the long term. Thank you for sending a superlative product.

No solution, just questions. Then this review??! Think something when wrong in translation

Clear service. Reliable Customer service., Facilitating the process of exchange and returns.

I’m really happy with my experience with simplehuman. The quality of their products is excellent and I’m genuinely glad I discovered this brand.

So far, I’ve purchased a bin along with 200 bin liners, and I’m very satisfied with both. The design and durability are clearly high quality.

I was introduced to this brand through Costco, and I’m planning to gradually upgrade my home with more of their products.

Also, I noticed that prices on the official simplehuman website are actually cheaper compared to Amazon and other retailers, which was a really pleasant surprise.

Highly recommended

fantastic service 5 stars!!

Renwil Mae from customer support was very helpful and supportive and finally offered me a discount voucher. However the folding mirror is still out of stock on the simple human website with no date for restock so the voucher is ineffective at the moment. It does not allow discount from other places that are stocking the item.

Pleasantly easy, efficient and professional. I was so glad it was resolved in matter of minutes... Thankyou Hannah

Excellent customer service, good price & fast delivery. After ordering I received an email for a 10% welcome discount. After contacting customer support, it was settled with my order and refunded without any delay.