Simplehuman UK Reviews 

Excellent customer service, good price & fast delivery. After ordering I received an email for a 10% welcome discount. After contacting customer support, it was settled with my order and refunded without any delay.

Speedy helpful resolution to a problem I had with a purchase.

Updated review. I’m very pleased to report that simple human reached out to me and have offered me a replacement for my faulty soap dispenser. Chloe in customer services was very helpful, took the time to listen to my complaint and was willing to try and resolve the issue. I’m genuinely thankful for her support and helpfulness. I do love my soap dispenser. I know it’s expensive but it does work brilliantly up until now. I’m looking forward to receiving my replacement so I can hygienically clean my hands again!!!! Thank you Chloe for taking the time to reach out to me and for resolving my issue and so quickly.

Bought a soap dispenser 3 years ago. Paid £80 for it and the dispenser is now not holding its charge. Contacted simple human and the only support offered is ‘ recommend the troubleshooting steps available on our website. If these steps do not resolve the issue, unfortunately, there are no further troubleshooting options we can advise’. Their website states ‘ A product that lasts longer is better for the earth (and your wallet). Our products are not just made to endure, they are designed to perform like new throughout their long lifespan.’. Shocking customer service offered for a costly item that doesn’t last long.

I contacted customer service at simple human and could not asked for better customer service. They resolved my issue without fuss, having to go from one department to another or sitting on the phone listening to awful music. These are the firms that deserve our support. Thank you

We have been using a Simplehuman trash can for years. After 8 years, the springs in the "puchbar" broke. We couldn't find any replacement springs in the Netherlands. The company where we bought it also went bankrupt. We contacted Simplehuman customer service and received a very quick response. They didn't sell replacement springs separately, but the email came back asking: how long have you had the trash can? I replied 8 years, oh, then you still have a warranty. Things moved very quickly after that, with a photo of the serial number and a short video showing the defect. On April 23rd, we received an email stating that the warranty had been granted. On April 25th, the local delivery service brought a new trash can. Now that's what I call service! Many thanks for the very quick resolution.

I had issue with a small pedal bin and I sent a photo to company and could not believe the speed of their reply I could not find my receipt I bought it direct from their website and they came back to me having found my details and within 3 days I have now just got a new bin ! Extremely great team from my first email to delivery of replacement the team delivered exceptional customer service !

Pedal bin broke after 5 years. Replaced under warranty the day after submitting photos and description of the fault. Great service.

I bought the Simple Human kitchen roll holder to complement my bin. I purchased it when it was on offer at Easter so that was a bonus.i shall keep my eyes open for other matching products in the future.

Great customer service

Excellent customer service. Super quick response. I am extremely happy with the service I have received. 😃

As previously stated, it is very disappointing that a non-perishable product without a shelf-life can't be exchanged, simply because of the date it was ordered. Particularly with a product like bin liners, when an error such as this (having ordered the wrong size in error) doesn't necessarily come to light until they're actually needed, which might be some time after they arrive, depending on cupboard stocks.
What's a shame that the great products from Simple Human are let down by such poor customer service.

Fantastic customer services from start to finish.
Broken bin replaced within a week.
5 star service.

Focused on customer service which supports their amazing catalogue of products.

Really great product, well worth the price

Customer service were brilliant, my Bin hinge had broken and i wasn’t sure if it was under warranty but it was and they have sent me out a replacement bin! Very quick and helpful.

I have just bought a simple human mirror which cost a fortune but I cannot use it due to its height and inability to turn downwards. I feel robbed 😢 Unfortunately I can’t send it back because I threw away the two pin plug that was in the box when I unpacked it. I could kick myself for my stupidity …. Simply unbelievable.
Thanks, simple human for the reply to this review. To clarify: My review wasn't to make an issue about a return. My review was about a not fit for purpose product A) because product too tall to see in the mirror B) hinges don't downward turn to allow a visual. It seems you swerved acknowledging your pointless product by concentrating on my reason to not return it. Amusing, but if that the way you do things ..... that's 'simply' ok by me. My ceiling will continue the enjoyment of looking into the mirror!

Problem with my soap dispenser. Emailed 5+ times, never responded. Went on live chat and did the same, Stated never received the emails despite me sending screen shots of the emails and of purchase information. Still not resolved. Utterly disappointed.

There was some confusion on my part as to what happens when registering to join the simplyhuman group. I hadn’t realised I had to wait for a code being sent via email to access the 10% discount & therefore went ahead with my order. Subsequently I discovered the email with the code but I had already placed the order. I contacted simplyhuman & explained what had happened & immediately the 10% discount was applied & I received the appropriate refund. I am very impressed with the simplyhuman customer service & would highly recommend. The products arrived, well packaged & although expensive look to be well made & hopefully will last the test of time.

Excellent service by support team 👏
Had issue with bin lid after 2 days have brand new bin 🌟🌟🌟🌟🌟

Love love love
Amazing products especially the voice control bins