Simplelifehomes Reviews 

2,146
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 499 reviews, reviewers had a great experience with this company. Customers consistently praise the team for being extremely polite, knowledgeable, and genuinely supportive during property viewings and tenancy applications. Many people highlight how smooth the transition feels, noting that staff members go above and beyond to answer questions and reduce moving stress. However, some reviewers were not happy with communication delays and slow response times regarding maintenance issues and emails. A few other people also felt that getting assistance over the phone can be challenging due to long holding times and missed callbacks. Consumers mentioned that these occasional setbacks made certain aspects of their tenancy experience frustrating.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently helpful, professional,... See more

Service

Customers had ambiguous experiences with service, reflecting a wide split in opinions. While some reviewers... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a wide range of experiences. Many reviewers... See more

Response time

Consumers find response_time to be ambiguous, as experiences vary significantly between quick communication... See more

Location

Users describe ambiguous interactions with location, as opinions are divided regarding the accessibility and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just finished having our ID checks completed and we'll be waiting on our move in date. Really looking forward to moving into this home it's beautiful. A Big BIG thank you to Rachel who showed me aroun... See more

Company replied

Rated 4 out of 5 stars

Whenever I ring James is always so helpful and answers the phone quickly. When we met with Imogen at the property she was amazing too. Looking forward to renting with simple life because of these tw... See more

Company replied

Rated 5 out of 5 stars

The company is very straight forward and smooth. Everyone in the team is super polite and helpful, however for me James stood out, he’s super energetic, polite and helpful. Nothing feels too much to r... See more

Company replied

Rated 5 out of 5 stars

Today Megan called us regarding our ID verification. She was really good and explained everything so clearly and patiently. I really appreciate her professionalism and the way she guided us through th... See more

Company replied


Company details

  1. Real Estate Rental Agency
  2. Housing Complex
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Developer
  6. Short Term Apartment Rental Agency

Written by the company

Simple Life offers beautifully finished new homes to rent and aims to offer residents total peace of mind. With support from housebuilding partners, the government and investment, Simple Life is providing a higher standard home and service within the rental market. In previous years, people looking to rent have had a limited choice of high standard homes teamed with a professional service and long term options, particularly when looking to rent a house. Simple Life provide the perfect solution outside of city centres with close links to everything residents need for work, leisure and relaxation. Catering for all life stages, Simple Life has one bedroom apartments to five bedroom family homes, residents can rest assured that the modern properties are designed to suit their lifestyle, helping them enjoy the ultimate in flexibility and freedom.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(2,146)

500 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick at getting back to you after…

Very quick at getting back to you after applying already moved to holding my plot in space of a few days.. James was the gent who helped me along the process cannot wait to move in with them.

May 5, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for your wonderful feedback. We're delighted to hear how quickly everything progressed for you and that the process has been smooth so far.

Congratulations on securing your new home!

Rated 5 out of 5 stars

Great service

I spoke to Amber to arrange my viewing, she arranged it very quickly with no fuss. Amber was really helpful and friendly, and has also checked in since to see how it went. A gentleman named Callum showed us around the property and answered any questions I had.
Everyone I’ve dealt with so far has been excellent.

April 28, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you so much for your kind words. We're really pleased to hear that Amber was able to arrange your viewing quickly and that she made the process easy and stress-free for you.

We’ll also pass on your feedback to Callum, he’ll be glad to hear that you found the viewing informative and that all your questions were answered.

We truly appreciate your feedback and are glad you’ve had such a positive experience with the team so far.

Rated 5 out of 5 stars

We’ve now lived in this home for a…

We’ve now lived in this home for a year, and it has truly been a wonderful experience. From the beginning, everything has felt simple, comfortable, and easy—exactly what you hope for in a place you call home.

The house itself has been a joy to live in. It’s well-kept, peaceful, and has given us a real sense of stability and happiness over the past year. We’ve been able to settle into a routine and enjoy a simple, relaxed way of living here, which we really value.

Simple life has also been great—approachable, responsive, and respectful. Any questions or small issues have always been handled quickly, which has made a big difference in how comfortable we feel.

Overall, we genuinely love living here and feel very lucky to have found this home. It’s been a positive experience all around, and we look forward to continuing our time here.

May 2, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for taking the time to share such thoughtful feedback, we’re so pleased to hear how positive your experience has been over the past year.

We’re really glad our team has been able to support you along the way and respond quickly whenever needed. it makes all the difference.

It means a lot to hear how much you enjoy living here, and we’re grateful to have you with us. We look forward to continuing to make your experience just as positive moving forward!

Rated 5 out of 5 stars

Booking a viewing

Called up to book a viewing and assistance from James, was so clear, easy and straightforward

May 1, 2026
Unprompted review
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Reply from Simplelifehomes

This is wonderful to hear. Thank you for your feedback, Charmaine.

Rated 5 out of 5 stars

James was incredibly helpful in finding…



James was incredibly helpful in finding us a rental property and guiding us through the initial application. He was responsive, professional, and made the whole process much easier. We appreciated his support and would happily recommend him to others.

May 1, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for your lovely feedback! We’re so pleased to hear that James was able to support you throughout your search and make the application process feel straightforward and stress-free.

We really appreciate your recommendation and wish you all the best in your new home, please don’t hesitate to reach out if you need anything further!

Rated 5 out of 5 stars

Spoke with James today who was kind and…

Spoke with James today who was kind and considerate on the call. He also provided enough information to assist me in my search.

May 1, 2026
Unprompted review
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Reply from Simplelifehomes

This is wonderful to hear. Thank you for taking the time to leave a review, Richard.

Rated 5 out of 5 stars

Hilton Park

My new home is beautiful and everything we expected. All staff i dealt with were very nice and helpful and nothing was to much trouble.

April 24, 2026
Unprompted review
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Reply from Simplelifehomes

This is fantastic to hear. Thank you so much for sharing your experience, Anna.

Rated 5 out of 5 stars

House application

Just applied to rent a house in Middlesbrough and the application process was smooth and straightforward.
Huge thanks to Amber Roban for her valuable help and quick responses to all my queries.

April 29, 2026
Unprompted review
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Reply from Simplelifehomes

This is fantastic to hear! Thank you so much for your review, Ahmed!

Rated 5 out of 5 stars

From the moment I first made contact…

From the moment I first made contact everyone and everything was professional and also friendly. Communication brilliant and the property is just perfect for our needs.
Well done all!

May 1, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you so much for your review, Darren! We're delighted to hear this. All the best in your new home.

Rated 4 out of 5 stars

Great staff, not so great wait times

Whenever I ring James is always so helpful and answers the phone quickly. When we met with Imogen at the property she was amazing too. Looking forward to renting with simple life because of these two!

My only downside is that you have to go through enquiries line to get information otherwise you’re on hold for over an hour.

May 1, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for taking the time to leave a review, Dana! We appreciate your honest feedback. We're dealing with a high volume of enquiries but we will work on reducing the wait time for customers.

Rated 5 out of 5 stars

Outstanding service

Really nice chat with Charlotte on the phone really helpful advising for listings narrowed down a few good options i’m interested in pursuing.

April 30, 2026
Unprompted review
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Reply from Simplelifehomes

This is great to hear! Thanks for your review, Sam.

Rated 5 out of 5 stars

We are at the start of out simpleLife journey We are just at the start of our simple…

We are just at the start of our simple life journey and so far James has been superb , he has been quick to respond and help us with everything we have needed help with , we are extremely grateful to him and the rest of the team
So far for such a quick response and so much help
Thank you James

April 30, 2026
Unprompted review
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Reply from Simplelifehomes

This is fantastic to hear! Thank you so much for taking the time to leave a review, Pamela.

Rated 5 out of 5 stars

Great application process!

5/5, answered all my questions, Amber was very understanding and patient during my application process.

April 30, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you so much, Calvin! This is great to hear.

Rated 5 out of 5 stars

Amber was great! Thanks for everything

I’ve had the pleasure to work with Amber on our letting journey, and could not have asked for a better contact. She’s been brilliant at getting back to me (she responded so fast to all my emails, as if I was the only person she was dealing with), always very polite, and going the extra mile to help out.
Thank you! You’ve made a tedious process much more enjoyable!

April 30, 2026
Unprompted review
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Reply from Simplelifehomes

This is wonderful to hear! We'll be sure to pass on your kind words to Amber.

Rated 5 out of 5 stars

I spoke to James who was extremely…

I spoke to James who was extremely helpful, friendly and was able to deal with my enquiry there and then. So far our experience with simple life homes has been great.

April 29, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for taking the time to share your experience, Brit! We're delighted to hear this.

Rated 5 out of 5 stars

Matthew recently visited my property to…

Matthew recently visited my property to do an inspection he was amazing went above and beyond to answer all my questions. And if he’s ever passing by and sees me outside always checks to see if everything is ok.

April 28, 2026
Unprompted review
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Reply from Simplelifehomes

This is wonderful to hear! Thank you for leaving a review.

Rated 5 out of 5 stars

I spoke to someone called James today…

I spoke to someone called James today about some problems we were having and he managed to get it sorted for us in no time at all, very helpful and very polite.

April 30, 2026
Unprompted review
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Reply from Simplelifehomes

This is fantastic to hear! Thank you for taking the time to leave a review, Billy!

Rated 5 out of 5 stars

Great experience so far

I have only just started my journey with simple Life but I am really grateful for all the help and advice I have received so far. When I phoned up with an enquiry for a viewing I spoke to a guy called James, who listened to my questions and sorted all of my worries in a couple minutes. Thank you so much James

April 30, 2026
Unprompted review
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Reply from Simplelifehomes

This is fantastic to hear! Thank you so much for taking the time to share your experience.

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