Simple Telecommunications Ltd Reviews 1,999

Hassle-free and straightforward.

My elderly mother has been with this company a number of years..never any issues. Unfortunately she is on the old copper line so we are having to leave the company. They have been as great as usual with the switch, helpful, giving advice and being trustworthy. A company i can highly recommend. Thank you and all the best moving forward 👍🏼👏🏼

For several months, Simple Telecoms has been providing guidance on the transition from copper lines. My elderly mother, who has relied solely on their landline service for years without needing internet, was affected by this change. I had delayed addressing the switch on her behalf, fearing that it would be complicated for her to adapt. As the deadline approached and with no backup communication method for mum, I realized action was needed. Simple Telecoms ensured the transition was smooth and straightforward, with their team always available to answer my questions about equipment and setup. We opted for the Home2phone solution, and the router arrived quickly once ordered. Setting it up for mum was straightforward, thanks to the clear instructions provided. A big thank you to John and the entire Simple Telecoms team for their professionalism, valuable information, and reliable old school customer service.

The service was exceptional, ensuring a seamless transition to a digital system for a 90-year-old customer. Although initial setup issues occurred, the company swiftly addressed them by sending a new router and efficiently managing the phone line, guaranteeing uninterrupted service. Their dedication to maintaining a high standard of communication provided great peace of mind to the user, turning a potentially stressful situation into a positive experience. The thoughtful and proactive customer support team even reached out to discuss the new system thoroughly before implementation, exemplifying excellent service.

Superb staff who go the extra mile to help and who are real people !!!!! Shocker.
Highly recommend these guys.

Simple Telecoms were fine until outage on 26/09/25, which they blamed on others. Irrespective, I am a disabled, pensioner with health and mobility issues. I was left with no working landline for TWO weeks. My mobile only gets patchy signal in my property and I need to get to an area of the house with a signal, hang out a window or out into the garden, which I had to do frequently. I depend on a reliable landline. Simple Telecoms routed calls to my mobile with patchy signal! They did not send replacement routers early enough (during second week, I had three and still no working landline). They have since admitted they do not prioritise vulnerable customers. Why not? A disabled person living with others is far less at risk than a single vulnerable person living on their own. Their communication was lax, requiring me to repeatedly ask for updates. In fact, over 70 PAYG emails to this company during this loss of service. It is not possible to provide receipts for data bought as packs and how much these emails cost.
My complaint to Simple Telecoms was dismissed and the response cold and dismissive. I formally complained to the Ombudsman. Simple Telecoms then tried to stop this, questioning eligibility of my complaint - which the Ombudsman overruled. Simple Telecoms submitted a defence case. My complaint partially upheld. Simple Telecoms to pay more than 8 times what they had credited, plus a letter of apology. Now, having read Simple Telecoms response, they are smarting it would appear and I dispute some of it. They have also released information from my CISAS application form, which is STRICTLY CONFIDENTIAL - WITHOUT MY CONSENT - and put it in their response. That speaks volumes. Their account credit for all this loss of service and inconvenience was... £6.00. As they are choosing to divulge information, I now quote directly from the Final Response given to me from Simple Telecoms (before I moved to the Ombudsman) re NOT prioritising vulnerable people... "Vulnerable Customer Handling: The majority of our customers are elderly or vulnerable, and many have no alternative method of communication. For this reason WE DO NOT RANK INDIVIDUAL CUSTOMERS BY IMPORTANCE, as doing so would be unfair when so many fall into the same category" So if you are disabled, live alone, with no family, and have pointed this out - tough.

An email to a relevant third party from Simple Telecoms... "Hi XXXX This is turning into a Shit show down here... How the hell did this happen... This has cost me shit loads in wages".

I have intimated my cancellation of 'services' to Simple Telecoms.

Moved my parents line to Home2phone service which all went to plan.However still don’t have 1571 included after several emails and phone calls.So a little disappointed at the moment.Below the usual standard

Tested the phone today Tuesday Dec 23 and still unable to leave a message

When I switched from bt I found your compny to be very helpful and considerate because I have had a stroke and sometimes I need a little. Patience and helpful and who ever I speak with have these characteristics in abundance . Well done

L

A job that I thought was going to be tricky turned out to go very smoothly despite being in a remote area with patchy mobile phone coverage. A troublesome copper wire of nearly a mile in length has been abandoned and the monthly bill reduced considerably.

Very helpful and courteous staff. Excellent prices. I highly recommend Simple Telecomms

Easy with no fuse

Needed to update my 91 year old mother’s telephone connection due to her having the old copper wires. Called and received advice from their team. Called back when promised and immediate quote given. System delivered the day after ordering and on fitting excellent support given when a small problem occurred. 10/10 for the whole experience. Much better than any other phone company I have ever dealt with.

Simple Telecoms have been advising about the copper line switch off for many months now. My elderly mum has been a user of Simple Telecoms service for a few years and only had a landline, not wanting or needing broadband. I had been putting off doing anything about the switchover on her behalf, as I thought it would be complicated and mum would not cope with change. The deadline was fast approaching and I could not put it off any longer, aware that mum had no alternative means of telephone communication. Simple Telecoms made the process easy to navigate, the team were readily available to contact when I had queries or was unsure about equipment and connection. We chose the Home2phone option. The router arrived promptly after the order was placed and I was easily able to connect the equipment for mum, following the clear instructions on the agreed date. Thanks to John and the whole team at Simple Telecoms for being professional, informative and offering trustworthy "old school" service.

First class simple process and solid support. All things are relative, and relative to my experience with talktalk simple are stellar.

They listen and know their demographic, fully recommend.

We know simple telecom to be a reliable company we are pleased

I don't normally write reviews, but this is the second time I've called this company, and I have to say that the service is second to none. Today I spoke to John, who was super helpful, and gave me all the information I needed for my mum. He was very knowledgeable and didn't tell me to "do it online" but walked me through the steps, without all the jargon, breaking everything down for me to understand.
This company has to be one of the best customer service experiences I have ever had, and I call a lot of companies! There is no annoying computer-generated voice with various options, but you get to speak to an operative within a minute or two, and they don't pass you over; but are so knowledgeable about their products and services, they can deal with it over the phone. Amazing. A very happy customer here. Please keep up the good work, and thank you again to John!

Answered all my questions, even the trivial ones! Clear and precise advice and instructions. Smooth transition for my elderly mother in law. Would recommend.

Excellent as always from start to finish. Moved house and everything went smoothly as expected from this incredible company. Great communication and service. Highly recommended to loads of other people!