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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Needed to update my 91 year old mother’s telephone connection due to her having the old copper wires. Called and received advice from their team. Called back when promised and immediate quote given. S... See more
Company replied
Excellent service from start to finish. Easy to understand quotation. Fast delivery. Easy to understand set up instructions. Good quality equipment. Above all always on the end of the phone which they... See more
We needed to add Broadband to an existing phone and wasn't sure of the best way to do this. I spoke to Tony on the Provision team who explained my options and I chose the Home2Phone. When an issue a... See more
Company replied
Company details
- Telecommunications Service Provider
- Cell Phone Store
- Data Destruction Equipment Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Contractor
Written by the company
No hidden costs landline phones for Seniors or Pensioners - Telephone Line Only for Senior Citizen, Retired People, Pension Credit Customers and Care Homes - From just £12.97 a month including VAT. Safeguarding your telephone number - Multi number mobile SIM service. Instead of disconnecting your home number, simply transfer it to our Home2Mobile SIM card. And safeguard your telephone number. NO Smartphone needed.
Contact info
Registered offices in Wimborne, Dorset, BH21 7SB, Dorset, United Kingdom
- 0330 122 0000
- solutions@simpletelecoms.co.uk
- www.simpletelecoms.co.uk
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent telecomunications company
It was great to be able to talk with someone who knew what the company offered, was transparrent, and clear in listening to what I wanted, and explained the product and the simplicity of NO CONTRACT, and extremely reasonable costs. Then all set up, equipment arriving and the email explaining how to set it up, and all completed and working within 15 minutes! Recomend the company highly to anyone who listens.
February 18, 2025
Reply from Simple Telecommunications Ltd
Hi Denise,
Thank you so much for your kind words! We're thrilled to hear that you had a smooth and transparent experience with us.
We always strive to make things as simple and hassle-free as possible, so it’s great to know that everything was set up and working quickly for you.
Your recommendation means a lot to us-we truly appreciate it! If you ever need anything, we're always here to help.
Kind regards
Simple Telecoms
Excellent Service
Great! A communicative and transparent company. Very refreshing to find an organisation where they are willing to work with you to find the best service. All fees are explained clearly so no nasty surprises. If an issue arises they will check every 'avenue' to alleviate the problem.
My aunt is very happy!!
February 14, 2025
Reply from Simple Telecommunications Ltd
Hi Cassandra,
Thank you so much for your wonderful review! We're thrilled to hear that your aunt is happy with our service.
Transparency and clear communication are at the heart of what we do, so it’s fantastic to know you appreciated that. If you ever need anything, we’re always here to help. Thanks again for choosing us.
Kind regards
Simple Telecoms
Intuitive, Easy and Great Services
Simple Telecoms did a great job with helping install their 900/900 service through CityFibre (Leeds).
Never before have I used an ISP so communicative, helpful and (most importantly) human before. They offer competitive pricing with a very minimal commitment period of 90 days.
Tony from the provisioning team did a great job with answering the trough of questions I had surrounding the service with a ~10 minute reply time between each email during working hours. Absolutely fantastic.
The router/equipment they also provide is absolutely fantastic and I haven't seen one this configurable in years. The engineer they sent was also great with being conscious of the pre-existing services installed in the house and was as non-invasive as possible.
February 10, 2025
Unprompted review
Reply from Simple Telecommunications Ltd
Hi Jackson,
Thank you so much for your fantastic review.
We're thrilled to hear that you had such a positive experience with our 900/900 service through CityFibre in Leeds. Our goal is always to provide top-notch service with clear communication, and it's great to know that Tony and our team met your expectations.
We’re also delighted that you appreciate the quality of our equipment and the care taken during installation. If you ever need anything in the future, don’t hesitate to reach out—we’re always happy to help!
Thanks again for choosing Simple Telecoms!
Best regards,
The Simple Telecoms Team
Reply from Simple Telecommunications Ltd
Hi Julie,
Thank you for your kind words! We're delighted to hear that you appreciated our customer service and prompt communication. Your support means a lot to us.
All the best
Simple Telecoms
Great service
Great service, a brilliant company to work with everything so easy from start to finish. Including the removal of the old copper net work an on hand to help.
Thank you
January 30, 2025
Reply from Simple Telecommunications Ltd
Hi Nick,
Thank you so much for your kind words! We're delighted to hear that you found the process easy from start to finish.
Our team is always here to ensure a smooth transition, including the removal of the old copper network. If you ever need any further assistance, don't hesitate to give them a call on 0330 122 0000. Thanks again for choosing us.
Simple Telecoms
Reply from Simple Telecommunications Ltd
Dear Jack,
We have no record of you being a Simple Telecoms customer in our system. Additionally, after checking for customers with a similar surname, we found no reports of any loss of service.
To better understand your concerns, we reached out to you via email requesting more information regarding your Trustpilot review. However, as you have not responded, we can only conclude that you are not a Simple Telecoms customer.
If this is incorrect, please feel free to provide further details so we can assist you accordingly.
Best regards,
Simple Telecoms
Smooth transition from landline to digital
Smooth transition from landline to digital line.
January 21, 2025
Reply from Simple Telecommunications Ltd
Hi Steve,
Thank you for your feedback! We're delighted to hear that your transition from a landline to a digital line was smooth.
Ensuring a seamless experience for our customers is our top priority. If you ever need any assistance or have any questions, feel free to reach out to the team on 0330 122 0000 Enjoy your service
All the best
Tony
The team members with which we were in…
Helpful Team:
The team members with which we were in communication were extremely helpful and prepared to clarify the service which we were purchasing. It was wonderful to actually speak with a real live person!
January 24, 2025
Reply from Simple Telecommunications Ltd
Hi Anne,
We’re thrilled to hear that our team was able to assist you and provide clarity about the service. We pride ourselves on offering personalised, human support, so it’s great to know you appreciated speaking with a real person.
If you have any further questions or need assistance in the future, we’re always here to help!
Best regards,
Simple Telecoms
What an amazing Company in so many…
What an amazing Company in so many way's. Firstly,
they don't leave you on hold, they are extremely professional. They provide a fabulous service for the elderly and care homes etc. Unfortunately, I had to disconnected my Mum's phone line and they were brilliant and so kind. Evan was so, so lovely. I am very grateful to him.
January 23, 2025
Unprompted review
Reply from Simple Telecommunications Ltd
Hi Jan,
Thank you so much for your heartfelt review! We’re thrilled to hear that you had such a positive experience with our company. Providing excellent service and support, especially during challenging times, is at the heart of what we do.
We’re glad Evan was able to assist you with such kindness and professionalism—it’s wonderful to know he made a difference. Your words truly motivate us to continue offering compassionate and reliable service to our customers and their loved ones.
If there’s ever anything else we can help you with, please don’t hesitate to reach out. Wishing you all the best!
Warm regards,
Simple Telecoms
An excellent service from start to…
An excellent service from start to finish - Great to be able pick up the phone and talk directly with someone that you are purchasing a product from.
This company has it spot on - Human contact, friendly, helpful, knowledgeable. Any problems & they will sort it out for you.
If you are buying this service for a vulnerable person, elderly, sight impaired etc... the price is excellent & so is the service. My mum is delighted with the landline - We added this to an easy to use phone & she is safe and sound .
January 22, 2025
Reply from Simple Telecommunications Ltd
Hi Margaret,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with our service. Providing a friendly, knowledgeable, and personal touch is at the heart of what we do, and it’s incredibly rewarding to know it’s appreciated.
We’re especially glad to hear that your mum is enjoying the landline and feels safe and secure. Supporting vulnerable individuals, including the elderly and sight-impaired, is something we take great pride in, and it’s fantastic to know that we’ve made a difference for your family.
If you ever need assistance or have any questions in the future, we’re just a phone call away, 0330 122 0000. Thanks again for choosing us and for sharing your experience.
All the best
Simple Telecoms
Trouble free changeover to a digital line
We have used Simple Telecommunications for a few years now , we swopped over to a digital line via the
mobile network , which was achieved without problems or fuss ,thanks
January 22, 2025
Reply from Simple Telecommunications Ltd
Hi John,
Thank you so much for your kind words and for being a loyal customer of Simple Telecommunications! We're thrilled to hear that your switch to a digital line via the mobile network went smoothly and without any hassle.
Providing a seamless and efficient experience is our top priority, and it's wonderful to know we achieved that for you. If you ever need further assistance or have any questions, please don't hesitate to contact the team on 0330 122 0000 Thank you for choosing us—we truly value your trust and support.
Kind regards
Simple Telecoms
The level of help
The level of help, support, kindness and efficiency I was given from the team, particularly Nicola and Evan went above and beyond.
The company is exactly what it says it is.
January 14, 2025
Reply from Simple Telecommunications Ltd
Hi Jacqueline,
Thank you so much for your kind words! We're thrilled to hear that Nicola and Evan provided such exceptional support and kindness.
Our goal is always to go above and beyond for our customers, and it's wonderful to know we delivered on our promise. Your feedback means a lot to us and inspires our entire team to continue providing the best service possible.
If you need any help please just call the team on 0330 122 0000 and they will be there to help
Kind regards
Simple Telecoms
It was amazing
It was amazing. They know you by name. So friendly and informal. They sent us the equipment. So easy to set up. Then we worried about setting up our home number. But that was all done within the 2 weeks causing no disruption.. very happy with the change over
January 9, 2025
Reply from Simple Telecommunications Ltd
Hi Christe,
Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience with us.
Knowing our customers by name and making the process seamless are top priorities for us, so it’s wonderful to hear we hit the mark for you. We're delighted the setup was easy and that transferring your home number went smoothly without disruption.
If you ever need any assistance or have questions, don’t hesitate to call the team on reach out. Thanks again for your support 😊0330 122 0000
Had great interaction with John who…
Had great interaction with John who helped restore my friend’s phone back to working order. Nothing was too much trouble.
December 30, 2024
Reply from Simple Telecommunications Ltd
Hi Irene,
Thank you so much for your kind words! We're thrilled to hear about your positive experience with John.
He's truly dedicated to going above and beyond for our customers, and we're glad he was able to help restore your friend's phone. If you ever need assistance again, don’t hesitate to reach out to the team on 0330 122 0000 we’re always here to help
Kind regards
Simple Telecoms
Works perfectly with the router.
Works perfectly with the router.
By keeping the same number this automatically cancelled BT's bundled services, yippee ki-yay!!
December 30, 2024
Reply from Simple Telecommunications Ltd
Hi Mark,
Thank you for your feedback! We're thrilled to hear that everything is working perfectly with your router and that keeping the same number helped simplify things for you.
Yippee ki-yay indeed! 😊 If you need any further assistance, feel free to reach out to the team on 0330 122 0000
Kind regards
Simple Telecoms
Great telephone company for elderly…
Great telephone company for elderly people who can be a bit scared of technology, everything was simple as its name suggests.
My 86 year old Mum now has broadband, can FaceTime her family, browse the internet and have catch up TV.
The whole switchover was so easy and quick
December 19, 2024
Reply from Simple Telecommunications Ltd
Hi Tracy,
Thank you so much for your kind words! We're thrilled to hear that your mum is enjoying her new broadband service and staying connected with family.
We strive to make technology simple and accessible for everyone, and it's wonderful to know that the transition was easy and quick for you both. If you need any further assistance, we're always here to help.
Just give the tram a call on 0330 122 0000
Kind regards
Simple Telecoms
A phone company you can contact by phone!!!
Like many others I was pleased to find this business who are able to provide a simple phone line without thrills. My 86 year old mum moved across the country into a retirement village and being IT illiterate just needed a phone.
Initial contact with Louise was very positive and paperwork through my POA was straightforward. The new modem arrived within a week. There were a number of initial issues. The SIM card had been inserted the wrong way around and when we got the line working she was able to call out but not receive calls. Worse still when I tried to ring her I got through to another resident in the same retirement village! Turns out the telephone company had issued the same number twice!
This was swiftly sorted by Evan after the weekend and a new number was issued to my mum. No problems since. Best part of the service is the ability to phone Simple Telecommunications directly and speak to a person about any issues. A rarity nowadays.
December 17, 2024
Reply from Simple Telecommunications Ltd
Hi Clive,
Thank you so much for sharing your detailed feedback.
We're pleased to hear that you chose Simple Telecommunications to help your mum stay connected and that your initial experience with Louise and our straightforward process met your expectations.
We sincerely apologise for the initial hiccups, including the SIM card issue and the duplicate phone number assignment. While rare, we understand how frustrating this must have been.
We're glad Evan could swiftly resolve the matter and ensure everything was working correctly for your mum.
It’s wonderful to know there have been no further issues, and we’re especially proud that you value our commitment to providing direct, personal support - a principle we take to heart.
Thank you for your understanding and for highlighting both the positives and areas where we can improve. If there’s ever anything else we can do to assist, please don’t hesitate to the team on 0330 122 0000
Warm regards,
Simple Telecoms
Customer Support Team
The transition was fairly good and any…
The transition was fairly good and any time I needed to speak to anyone was quite quick, unfortunately there's just one point that was annoying trying to enter login password for 2hrs then I phoned and had help and told that it's the wireless key needed. But all good now.
December 17, 2024
Reply from Simple Telecommunications Ltd
Hi Alan,
Thank you for your feedback. We're delighted to hear the transition went smoothly and that you found our team quick to assist when needed.
We’re sorry for the confusion regarding the login process and appreciate your patience while resolving it. We'll work on making instructions clearer to avoid similar issues in the future.
If there's anything else we can do to improve your experience, please don’t hesitate to call the team on 0330 122 0000. Thanks again for choosing us and your business.
Best regards,
Simple Telecoms
Simple Installation
The installation by Openreach was quick but they left me in the lurch even though I am not tech savvy.
Getting in touch with Simple Telecoms is easy and quick and the staff are very pleasant to talk with.
December 12, 2024
Reply from Simple Telecommunications Ltd
Hi Sue,
Thank you for taking the time to share your experience.
We're glad to hear that getting in touch with us was quick and that you found our team pleasant to work with.
We’re sorry to hear Openreach left you feeling unsupported during the installation.
At Simple Telecoms, we’re always here to help, especially when it comes to navigating technical matters. If you need any further assistance, please don’t hesitate to call the team again on 0330 122 0000 and we’ll do everything we can to ensure your service runs smoothly.
Kind regards
Simple Telecoms
Brilliant support especially from John…
Brilliant support especially from John and Tony. Great clarity in products and really good value
December 12, 2024
Reply from Simple Telecommunications Ltd
Hi Patrick,
Thank you so much for the fantastic review!
We're thrilled to hear you had such a positive experience with our support team, especially John and Tony. Providing clear information and great value is always our priority, so it’s wonderful to know we hit the mark for you.
If you need any further assistance, don’t hesitate to call the team on 0330 122 0000
Kind regards
Simple Telecom
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