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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Needed to update my 91 year old mother’s telephone connection due to her having the old copper wires. Called and received advice from their team. Called back when promised and immediate quote given. S... See more
Company replied
Excellent service from start to finish. Easy to understand quotation. Fast delivery. Easy to understand set up instructions. Good quality equipment. Above all always on the end of the phone which they... See more
We needed to add Broadband to an existing phone and wasn't sure of the best way to do this. I spoke to Tony on the Provision team who explained my options and I chose the Home2Phone. When an issue a... See more
Company replied
Company details
- Telecommunications Service Provider
- Cell Phone Store
- Data Destruction Equipment Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Contractor
Written by the company
No hidden costs landline phones for Seniors or Pensioners - Telephone Line Only for Senior Citizen, Retired People, Pension Credit Customers and Care Homes - From just £12.97 a month including VAT. Safeguarding your telephone number - Multi number mobile SIM service. Instead of disconnecting your home number, simply transfer it to our Home2Mobile SIM card. And safeguard your telephone number. NO Smartphone needed.
Contact info
Registered offices in Wimborne, Dorset, BH21 7SB, Dorset, United Kingdom
- 0330 122 0000
- solutions@simpletelecoms.co.uk
- www.simpletelecoms.co.uk
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service exceptionally
Customer service exceptionally
Having had issues with delivery I can't praise Nicola enough for keeping me Upto date and being very understanding with mine and dads frustrations, all resolved new digital phone line up and running and now issues with crackling line have disappeared thankfully..
Highly recommend simple telecom
October 14, 2024
Reply from Simple Telecommunications Ltd
Hi Amanda,
Thank you so much for sharing your experience with us! We're thrilled to hear that Nicola was able to provide the support you needed and keep you informed throughout the process. We understand how frustrating delivery issues and technical difficulties can be, so we're glad everything is resolved and that your new digital phone line is working smoothly.
Your recommendation means a lot to us, and we'll be sure to pass your kind words along to Nicola! If you need any further assistance in the future, don't hesitate to give us a call on 0330 122 0000
Best regards,
The Simple Telecom
Very good communcations and a…
Very good communcations and a straightforward procedure. Everything worked first time.
October 8, 2024
Reply from Simple Telecommunications Ltd
Hi John,
Thank you so much for your kind words!
We're thrilled to hear that the communication and procedure met your expectations and that everything worked seamlessly.
Your feedback means a lot to us, and we're glad we could provide you with a smooth experience. If you ever need anything in the future, don't hesitate to call the team on 0330 122 0000!
Kind regards
Simple Telecoms
Brilliant communication
Brilliant communication
No Hassle at all everything went well
Easy set up.
September 25, 2024
Reply from Simple Telecommunications Ltd
Hi Jane,
We're delighted to hear that you had such a smooth experience with the setup and communication.
It’s always our goal to make things as easy and hassle-free as possible for our customers. If you ever need anything else, we’re just a message away!
Kind regards
Simple Telecoms
Very helpful staff quick delivery…
Very helpful staff quick delivery ,easy install .
September 25, 2024
Great helpful staff and a great…
Great helpful staff and a great landline solution for my elderly parents which was soon with them after ordering it, and all is working very well.
September 25, 2024
Reply from Simple Telecommunications Ltd
Hi Mrs Barlow,
We're thrilled to hear that the landline solution is working well for your parents and that our team could provide helpful service throughout the process.
It’s great to know the delivery was quick, and we're glad everything is running smoothly. If you ever need any further assistance, please don't hesitate to reach out—we’re always here to help!
Kind regards
Simple Telecoms
my mum is 85 years old and she needed a…
my mum is 85 years old and she needed a new landline phone number. It was set up and running now very straightforward.
September 20, 2024
Reply from Simple Telecommunications Ltd
Hi Carmel,
Thank you so much for the wonderful 5-star review!
We're delighted to hear that setting up the new landline for your mum was straightforward and met your expectations. Our team works hard to make the process as smooth as possible, especially for those who might need a little extra help.
If you or your mum ever need any further assistance, don't hesitate to call the team on 0330 122 0000 we're always here to help!
Best regards,
Simple Telecoms Team
Great customer service
Great customer service, all enquiries were answered promptly and comprehensively. A really simple process to change over to Simple Telecommunications. I highly recommend.
September 16, 2024
Reply from Simple Telecommunications Ltd
Hi Heather,
Thank you so much for your kind words!
We're thrilled to hear that you had a smooth and seamless experience with us at Simple Telecommunications. Providing prompt and comprehensive customer service is something we take great pride in, and we're glad to know we met your expectations.
Your recommendation means a lot to us, and If you ever need anything in the future, don't hesitate to call the team on 0330 122 0000.
Kind regards
Simple Telecoms
The great efficiency of the o to…
The great efficiency of the o to ordering, advice and delivery processes.
September 12, 2024
Reply from Simple Telecommunications Ltd
Hi John,
Thank you so much for your kind words!
We're thrilled to hear that you found our ordering, advice, and delivery processes efficient. Ensuring a smooth and seamless experience for our customers is one of our top priorities, so it’s wonderful to know we met your expectations.
If you need anything else or have further feedback, don't hesitate to reach out to the team on 0330 122 0000.
All the best
Simple Telecoms
Change to broadband faultless
The changeover to broadband phone took just a couple of hours, and then everything worked well. The open reach engineers were friendly, and even left name and number if we had any problems.
September 2, 2024
Reply from Simple Telecommunications Ltd
Hi Keith,
Thank you so much for your positive feedback!
We're delighted to hear that the move to your broadband phone went smoothly and that our Openreach engineers were friendly and helpful.
It's great to know they made the process easy and left you with contact details in case of any issues. If you need any further assistance, feel free to call the team on 0330 122 0000. We're always here to help!
Kind regards
Simple Telecoms
great telecoms Supplier
great telecoms supplier
easy to deal with. Always keen to help
Can explain what is needed in a straight forward way.
recomended
August 21, 2024
Reply from Simple Telecommunications Ltd
Hi Tabore,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you've had a great experience with us and found our team easy to deal with and helpful.
Our goal is to always provide straightforward and clear communication to ensure all our customers get exactly what they need.
Your recommendation means a lot to us, and will forward your comments on to the team. If there's anything else we can assist you with, please don't hesitate to give them a call on 0330 122 0000
Best regards,
Simple Telecoms
Reply from Simple Telecommunications Ltd
Hi John,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our service and found our staff to be helpful.
Making things easy for our customers is always our goal. If there's anything else we can do for you, please don't hesitate to give the team a call on 0330 122 0000
Kind regards
Simple Telecoms
Exceptional Service & Support
They give an unparalleled level of service and support. Being of a generation that precedes most modern technology I appreciate the outstanding levels of service and support they give.
They are also very nice people to deal with.
I wholeheartedly recommend this company especially for the older of us who still remember Button A & B in a Telephone Box.
August 21, 2024
Reply from Simple Telecommunications Ltd
Hi Ryan,
Thank you so much for your wonderful review!
We are thrilled to hear that you had such a positive experience with our service and support. We pride ourselves on making technology accessible and ensuring that every customer feels comfortable, regardless of their experience level.
It's always a pleasure to assist, and your recommendation means a lot to us. We’re here to help whenever you need us. Thank you again for your kind words!
Kind regards,
Simple Telecoms
Good explanations
Good explanations, good product and care taken to confirm my understanding.
August 21, 2024
Reply from Simple Telecommunications Ltd
Hi John,
Thank you so much for your kind review! We're thrilled to hear that you found our explanations clear.
Our team always strive to ensure our customers fully understand their purchases, and and take as much time as needed, and we're glad to know that our efforts made a difference for you.
If you ever have any more questions or need further assistance, please don't hesitate to call the team on 0330 122 0000. We appreciate your support!
Best regards,
Simple Telecoms
As always
As always, the people at Simple Telecoms have been great. They are now the new providers of my telephone and broadband service. They have dealt with my previous provider for the transfer, and everything has been done smoothly and efficiently. I have dealt with them before and I can definitely recommend their company. They are very helpful and knowledgeable with everything. Nice to be able to speak to people!
August 15, 2024
Reply from Simple Telecommunications Ltd
Hi Susan,
Thank you so much for your kind words and for choosing us for your telephone and broadband service!
We are delighted to hear that the transfer process went smoothly and efficiently and that our team could assist you effectively.
Your recommendation means the world to us.
We're committed to providing helpful and knowledgeable service, and it's great to know that we could make a positive impression.
We always strive to be accessible and personable, so we're glad you appreciate being able to speak directly with our team.
If there’s anything else we can do for you or if you have any questions in the future, please don’t hesitate to the team on 0330 122 0000
Thank you once again for your support.
Best regards,
Simple Telecoms
Reply from Simple Telecommunications Ltd
Hi Angie
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our service.
Your satisfaction is our top priority, and If there's anything else we can do for you, please don't hesitate to let us know!
Kind regards
Simple Telecoms
Value for Money
Value for Money
Be patient if the hardware takes its time to function. Contact with the company proved to be fruitful, and swift, and seemingly worth any frustration.
July 25, 2024
Reply from Simple Telecommunications Ltd
Hi Martin,
Thank you for your review.
The new digital lines are significantly more complex than the old copper-based ones, involving numerous steps to get the line operational and registered. When you add a port request to transfer your line from your previous provider, it increases the potential for issues.
We’ve reviewed your order history and identified a VoIP build problem on one of our switches associated with your Temporary telephone number. We discovered and corrected this issue. Following that, the only remaining task was for your previous provider to transfer your telephone number to us. However, it appears that the porting process wasn’t fully completed, despite receiving confirmation from the previous provider that it was.
We resolved this and had to perform a remote reprovisioning on the ATA to update its settings. We apologise for the multiple attempts required, as it kept missing the appropriate window to check the ATA.
We’re glad to hear that everything is now online and working smoothly.
Kind regards
Simple Telecoms
John and Nicole were great and went out…
John and Nicole were great and went out of their way to help. Very pleasant experience. ☺️
August 1, 2024
Reply from Simple Telecommunications Ltd
Hi Ann,
Thank you so much for your kind words! We're thrilled to hear that John and Nicole made your experience a pleasant one, and we will pass on your comments to them for you.
We always strive to go above and beyond for our customers, and it's wonderful to know they succeeded in doing so for you. If you need anything just give them a call on 0330 122 0000
Kind regards
Simple Telecoms
Simpletelecoms made the switch over…
Simpletelecoms made the switch over stress free. Very helpful on the phone and quick to respond to emails. I will definitely recommend them to friends and family.
July 30, 2024
Reply from Simple Telecommunications Ltd
"Thank you so much for your kind words! We're thrilled to hear that your switch went smoothly and that our team was able to assist you promptly.
Your recommendation means a lot to us, and we're here to help anytime you or your friends and family need us. Thanks again for choosing Simple Telecoms!"
Kind regards
Simple Telecoms
Excellent service
Help and guidance was both friendly and detailed. Any queries were dealt with very quickly.
July 25, 2024
Reply from Simple Telecommunications Ltd
Hi Dave,
Thank you so much for your kind words!
We're delighted to hear that you found our help and guidance both friendly and detailed.
Our team strives to address all queries promptly, and it's wonderful to know we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to give the team a call on 0330 122 0000 We're here to help!
Best regards,
Simple Telecoms
When you ring you speak to a staff…
When you ring you speak to a staff member who is always polite snd helpful. The explanation was clear and they ring back to check everything is working properly. Thank you.
July 31, 2024
Reply from Simple Telecommunications Ltd
Hi Claire,
Thank you so much for taking the time to leave us this review.
We are thrilled to hear that you had a positive experience with our team. Our goal is always to provide clear, helpful, and friendly service, and it’s great to know that we succeeded, and will let the team know.
Thank you once again for your support. If you need any further assistance, please don’t hesitate to call us on 0330 122 0000
Best regards,
Simple Telecoms
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