Simply Be USAReviews 

71
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

They have nice shoes but the price of the item is ALWAYS different once it’s added to your cart! Also their promo codes never work, the emailed me one after placing my first order and I immediately we... See more

Company replied

Rated 5 out of 5 stars

Simply be have clothing, from brands, not only really pretty, and interesting , but also fitting me very well. Most of my clothing, I do wear last few years, I bought in Simply be. I do like also qu... See more

Company replied

Rated 5 out of 5 stars

I've used this company for several years. Have had to send some clothes back to size issues but always resolved quickly. This time wasn't notified of some not available after order went through for sh... See more

Company replied

Rated 5 out of 5 stars

Simply Be has an enormous selection of fun clothing for work or play at great prices. What I loved about buying from them was how carefully they packed my shipment which I appreciated immensely. I hat... See more

Company replied

Company details


Contact info

3.9

Great

TrustScore 4 out of 5

71 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(71)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Have not received my order.

December 22, 2019
Unprompted review
Simply Be USA logo

Reply from Simply Be USA

Hi

I'm really sorry you haven't received your order.

If you would like me to look into this any further please send me an email at inquiries@simplybe.com with the words 'trust pilot' in the subject line and your account number and address in the body; with the full details of your query.

-Hannah

Rated 5 out of 5 stars

Happy buyer

Ordered many times and never had a problem. Never had to return a purchase. Excellent costumer service and very easy to place orders. Usually do it over the phone. Excellent sales. Quality products !!

December 11, 2019
Unprompted review
Simply Be USA logo

Reply from Simply Be USA

Hi Dorothy,

So glad you love SimplyBe! We look forward to your future orders.

-Freya

Rated 5 out of 5 stars

Really good stuff for my size

Very nice wide shoes which are almost impossible to find anywhere it seems. Get almost all of my shoes here now

December 7, 2019
Unprompted review
Simply Be USA logo

Reply from Simply Be USA

Hi Rose,

Thank you for your great feedback!

-Freya

Rated 5 out of 5 stars

I have shopped this company for several…

I have shopped this company for several years, and liked everything I got so much that I got their credit card!
I just got my most recent order, with free shipping, in just a few days! Everything fits great, looks great, and I can't wait to wear one of the dresses and booties that I ordered!
So cute!!!

December 3, 2019
Unprompted review
Simply Be USA logo

Reply from Simply Be USA

Hello Christy,

It is always pleasing to recieve such a complimentary review from a loyal customer, thank you very much for taking the time to provide us with this feedback.

We look forward to continuing to serve you.

- Mark

Advertisement
Rated 1 out of 5 stars

Returned a swimsuit costing £35 in…

Returned a swimsuit costing £35 in September. Checked my bank in October and realised that I hadn't received a refund despite the fact that I have an email from them stating that they had received the costume back at depot. Phoned 4 times following that only to be told initially that they had repaid me . I insisted that I hadn't been refunded and was told I needed to send all my bank statements to them to prove this !
I refused to do this and insisted they check properly . They then agreed that I hadn't been refunded because my debit card used for the initial purchase had expired at the end of September and they hadn't bothered to chase this up. They then agreed 3 times to send a cheque for the refund but this still hasn't happened! Phoned again today to be told that the last person I spoke to ( Ronaldo) had escalated as promised but that the cash department had stopped the process again but hadn't contacted me as they had been instructed. Now promised by (Alucky) that I will receive my cheque next week ! Let's hope that is correct! Won't be using this company again !

November 29, 2019
Unprompted review
Simply Be USA logo

Reply from Simply Be USA

Hi Carol,

Please accept my apologies for your poor returns experience, this is not up to the usual high standards we aim to provide our valued customers with.

If you would like me to look into this any further please send me an email at inquiries@simplybe.com with the words 'trust pilot' in the subject line and your account number and address in the body; with the full details of your query.

Thank you for taking the time to provide this feedback.

- Mark

Rated 4 out of 5 stars

Have never had a problem with Simply be

Have never had a problem with the ordering or returning. My order arrived in 3 days from the UK. Very happy with the product again always have been
I have ordered for many years from Simply be UK.overall am delighted with everything I get , but one thing the UK website has much more choice than the USA one and seems to be a little more trendy. ? Great place to shop . Thank you

November 27, 2019
Unprompted review
Simply Be USA logo

Reply from Simply Be USA

Hi Audrey,

Thank you for your feedback and delighted to hear you love our products!

-Freya

Rated 5 out of 5 stars

I ordered boots from Simply Be

I ordered boots from Simply Be, and I would absolutely do it again. They were exactly as described and fit perfectly. The website is easy to use, and I had absolutely no issues.

November 17, 2019
Unprompted review
Simply Be USA logo

Reply from Simply Be USA

Hi Kellye,

Thank you for the fabulous review !

-Freya

Rated 5 out of 5 stars

I got several items and all great quality

I got several items including work pants, short rompers, bra set and pajamas and they all fit well, items were great quality

November 2, 2019
Unprompted review
Simply Be USA logo

Reply from Simply Be USA

Thanks for the amazing review Natasha, I'm really pleased you are happy with your order.

-Anthony

Advertisement
Rated 5 out of 5 stars

I loved my boots

I loved my boots! They were everything I wanted!

October 19, 2019
Unprompted review
Simply Be USA logo

Reply from Simply Be USA

Hi Priscilla,

We're so happy your boots were everything you wanted, enjoy!

-Freya

Rated 5 out of 5 stars

I love SimplyBe

I love SimplyBe! Very cute, stylish plus size fashions and affordable shipping to the U.S.

September 25, 2019
Unprompted review
Simply Be USA logo

Reply from Simply Be USA

Hi

Wow! thanks for the fab review.

Jo

Rated 5 out of 5 stars

Love the dresses I ordered

Love the dresses I ordered. They fit perfect. Just one dress was too big. I will be ordering a smaller size. Delivery came in a timely manner and the packing of the package was nice and neat. So glad I find this store.

September 23, 2019
Unprompted review
Simply Be USA logo

Reply from Simply Be USA

Hi Bianca

I'm so pleased that you are happy with your order...thanks for the fab review.

Jo

Advertisement
Rated 1 out of 5 stars

Service is a mess

Service is a mess! I submitted an order during one of their sales. Was quoted 10 business days for shipping. 7 days went by and the order said it was still processing. I contacted customer service to see if there was an issue. After emailing back and forth for multiple days to verify my account, I was told the order still hadn't shipped. Then, a few hours after that, I got another email saying that someone cancelled my order and I'd have to resubmit it! After all that, I decided to not even bother resubmitting. I'm not going to wait until my refund hits my bank account again and go through the same fiasco. I'll take my business somewhere a little more organized!

September 23, 2019
Unprompted review
Simply Be USA logo

Reply from Simply Be USA

Hi

I'm sorry that we've been unable to send your order, if you can pop me an email to inquiries@simplybe.com with the words 'trust pilot' in the subject line and your account number and address in the body; with full details of your query, we'll look into this for you.

Jo

Rated 5 out of 5 stars

I love Simply be for the stylish…

I love Simply be for the stylish selections, prices, and stress free return policy. When ordering be careful with the size chart. The size chart is uk sizes so you need a conversion chart to assure you are ordering the right size. Ordering was a breeze and delivery was timely. I recommend them to everyone and I will be shopping again.

September 20, 2019
Unprompted review
Simply Be USA logo

Reply from Simply Be USA

Hi Lori

I'm really pleased that your shopping experience has been a good one. Thanks for the great review.

Jo

Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. I placed an order using my Simplybe card. Order was processing. Then I notice days later, nothing changed. I contacted customer service and was told there was a technical problem. But was assured it would be fixed. There was no follow up after 4 more days. I contacted them numerous times and got the usual standard responses from programmed humans. So I had to research to find the ceo dept. They seemed to try to help. They found a computer problem. But was unable to do a refund specifically and blew me off with a 25% off code. If I was in their shoes, I'd be on the phone with whomever to get the customer's order fixed and them satisfied. But instead, I got lack of service. I am not satisfied. Those people don't care enough. Not even the ceo. Even worst is half the items in my order are already unavailable and others marked up. The UK website has them available. But not the US store. Which is amazing because many of my orders are shipped from the UK. The N Brown Group stores are by far the worst I ever dealt with.

Update: For the record, the email given from Simply Be below routes to a random customer service rep. The same address I used already. Furthermore, I placed another order after posting this review. And even though I was told by two more reps the order looks okay. The order has still not been processed many days later. I was even dealing with the ceo office and they have even vanished and become unresponsive after this order. This company is horrible to say the least.

September 10, 2019
Unprompted review
Simply Be USA logo

Reply from Simply Be USA

Hello

I'm sorry you have not received good service from us, if you can pop me an email to inquiries@simplybe.com with the words 'trust pilot' in the subject line and your account number and address in the body; with full details of your query, we'll look into this for you.

-Anthony

Rated 5 out of 5 stars

Quality is better than expected

Quality is better than expected. Colors shown are very and better then shown. Excellent wear and ease of care.

August 20, 2019
Unprompted review
Simply Be USA logo

Reply from Simply Be USA

Thank you for the 5-star review and I hope you continue to love shopping with us.

-Anthony

Advertisement
Rated 1 out of 5 stars

Shady

Shady. I shop and pick a product for one price and at check out it’s a higher price. Bait and switch.

August 18, 2019
Unprompted review
Simply Be USA logo

Reply from Simply Be USA

I'm sorry your order changed price at checkout, if you can pop me an email to inquiries@simplybe.com with the words 'trust pilot' in the subject line and your account number and address in the body; we'll check on the order for you.

-Anthony

Rated 5 out of 5 stars

One of my favorite places to shop

I can always find something on simplybe.com, they have good quality, trendy clothes at great prices and great sales for even better deals! I especially love their wide calf boots. Shipping times are good and sizing is pretty reliable. If something happens to not fit, returns are very easy. One of my favorite places to shop!

August 8, 2019
Unprompted review
Simply Be USA logo

Reply from Simply Be USA

Thank you Teresa...lovely review.

Jo

Rated 5 out of 5 stars

Simply Be has an enormous selection of…

Simply Be has an enormous selection of fun clothing for work or play at great prices. What I loved about buying from them was how carefully they packed my shipment which I appreciated immensely. I hate buying clothes online that look like a wreck when they arrive and Simply Be was so careful I could have worn them straight out of the box! The jacket I received was perfect and that never happens! You can definitely trust their size charts too which makes shopping on the website so much easier and I found the quality to be very satisfactory. All in all I recommend this website as a very reliable place to shop.

July 24, 2019
Unprompted review
Simply Be USA logo

Reply from Simply Be USA

Thank you for this amazing review Marianne and I hope you continue to enjoy your shopping experience with us.

-Anthony

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look