SimplyFixIt Reviews 

439
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, friendly, and knowledgeable. The service is frequently highlighted as excellent, with many noting its speed and efficiency in resolving various technical issues. People appreciate the company's ability to fix a wide range of devices and provide valuable advice, often returning items in excellent condition. However, some customers also noted concerns regarding staff interactions. A few people mentioned encountering staff who were perceived as curt, unhelpful, or impatient, and some received incorrect technical information. These experiences suggest occasional inconsistencies in customer service, contrasting with the generally positive feedback.

What people talk about most

Service

Reviewers consistently express satisfaction with the service, highlighting the staff's friendliness,... See more

Staff

Clients share positive opinions on staff, consistently describing them as friendly, knowledgeable, and... See more

Product

Users describe ambiguous interactions with product, with some customers expressing satisfaction with rebuilt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I took my laptop into the shop due to a network access problem. Right from the start the staff were professional, efficient, clear and friendly. The problem was quickly fixed meaning minimal disrupt... See more

Rated 5 out of 5 stars

Excellent service as always from Simply Fix it , I would rather make the trip up to Brunsfield than trust other operators in this area. My phone was fixed in 20 minutes to remove the end of a lighteni... See more

Rated 5 out of 5 stars

I have used SimplyFixit for several years for IT supplies and maintenance issues and find all the staff very friendly, knowledgeable and efficient. My laptop recently experienced some spyware and th... See more

Rated 5 out of 5 stars

My laptop had no wifi connection so I handed it in to SimplyFixit Bruntsfield. The problem was identified and fixed in a friendly and efficient manner and I would certainly use them again when I nex... See more


Company details

  1. Computer Repair Service
  2. Computer Store
  3. Mobile Phone Repair Shop

Information provided by various external sources

We Fix Computers, Apple Macs, iPhones & iPads. Based in Edinburgh and Glasgow. Apple Certified Technicians. Microsoft Certified Technicians. Official Samsung Repair Centres.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

439 reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(439)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

PC Upgrade

Was given an offer to have PC upgraded to Windows 11 so accepted. Handed in and received it back the following day. Very impressed with the speed that the necessary was done.
Convenient opening hours and, for me, the shop is easy to get to with parking, if needed, nearby.
This is where I'd go for anything PC related that I couldn't resolve myself.

May 3, 2024
Rated 5 out of 5 stars

Total Recovery

I had a great experience when my hard disk crashed and I was faced with a blue screen "INACCESSIBLE BOOT DEVICE". The technician was fast, efficient and courteous. He first recovered all my data (which I thought I had lost) then reinstalled a fresh operating system over the corrupted one. I have used them 4 times before and had great results. I will be back.

April 23, 2024
Unprompted review
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Rated 5 out of 5 stars

Exceptional service

Exceptional service, communication
Speed of repair and delivery
First class job
Received peace of mind sending iPad for repair
Great communication and received replies from very helpful colleagues
Will definitely recommend

February 6, 2024
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Rated 2 out of 5 stars

Beware if replacing iPhone battery

Like to support local business when I can so went to these guys to replace an iPhone battery. Not a good outcome.

Was fitted promptly but I hadn't realised that they use non-apple batteries. Also didn't realise that would mean the battery health functionality on the phone would be disabled and a 'flag' would show permanently on the phone, warning about non-standard parts.

I could have lived with that but the new battery then started to fail e.g. losing 50% of charge in 5 minutes, continuing to lose charge even when plugged in etc. I contacted simplyfixit about it, to be told batteries only come with three months warranty (it was about 4 months old by then).

I emailed them to explain the situation and how unhappy I was. They didn't reply. I've since traded that phone in and upgraded to a newer one.

Moral of the story is if you have an apple product, you're probably better sticking with apple expertise for any repairs. That's what I did before and that's what I'll be going back to.

February 8, 2024
Unprompted review
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Rated 1 out of 5 stars

Simply Can't FixIt!

I had terrific experience with the shop in the past, but over the last two years, I found the service very poor: "Buy a New One" is the regular answer.
I had issue of a CD getting stuck in my DVD/CD drive, and could't eject as not recognise by laptop anymore. The person there said couldn't be fixed and a proper repair would cost more than a new one. The device was in perfect condition, and suggest to try to plug to another computer and he refused. He then simply said "I don't care".
I then went back home, as asked a neighbour to plug my CD/DVD drive. On that computer I simply selected the icon DVD as press button eject, and the CD came out! Problem sorted, and my IT skills are VERY poor.
Competence is not about suggesting to buy a new device when facing a small technical issue. Solving a problem is the skill required for such a shop.
Time to send back employee to a proper training and testing their enthusiasm of helping people. So far, my experience is that they can not fix anymore.

November 26, 2023
Unprompted review
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Rated 5 out of 5 stars

No hassle efficient repair …

No hassle efficient repair of my old iPhone SE. Screen and battery replacement carried out and returned phone in excellent condition. I would definitely use again in future.

November 15, 2023

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