SimplyFixIt Reviews 

439
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, friendly, and knowledgeable. The service is frequently highlighted as excellent, with many noting its speed and efficiency in resolving various technical issues. People appreciate the company's ability to fix a wide range of devices and provide valuable advice, often returning items in excellent condition. However, some customers also noted concerns regarding staff interactions. A few people mentioned encountering staff who were perceived as curt, unhelpful, or impatient, and some received incorrect technical information. These experiences suggest occasional inconsistencies in customer service, contrasting with the generally positive feedback.

What people talk about most

Service

Reviewers consistently express satisfaction with the service, highlighting the staff's friendliness,... See more

Staff

Clients share positive opinions on staff, consistently describing them as friendly, knowledgeable, and... See more

Product

Users describe ambiguous interactions with product, with some customers expressing satisfaction with rebuilt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I took my laptop into the shop due to a network access problem. Right from the start the staff were professional, efficient, clear and friendly. The problem was quickly fixed meaning minimal disrupt... See more

Rated 5 out of 5 stars

Excellent service as always from Simply Fix it , I would rather make the trip up to Brunsfield than trust other operators in this area. My phone was fixed in 20 minutes to remove the end of a lighteni... See more

Rated 5 out of 5 stars

I have used SimplyFixit for several years for IT supplies and maintenance issues and find all the staff very friendly, knowledgeable and efficient. My laptop recently experienced some spyware and th... See more

Rated 5 out of 5 stars

My laptop had no wifi connection so I handed it in to SimplyFixit Bruntsfield. The problem was identified and fixed in a friendly and efficient manner and I would certainly use them again when I nex... See more


Company details

  1. Computer Repair Service
  2. Computer Store
  3. Mobile Phone Repair Shop

Information provided by various external sources

We Fix Computers, Apple Macs, iPhones & iPads. Based in Edinburgh and Glasgow. Apple Certified Technicians. Microsoft Certified Technicians. Official Samsung Repair Centres.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

439 reviews

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1-star

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Hasn’t replied to negative reviews

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4.6

All reviews

(439)

34 reviews in the last 12 months

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Rated 1 out of 5 stars

BROKE MY PHONE AND CHARGED ME FOR IT!!! DO NOT USE SIMPLYFIXIT!!!

Sent my iPhone in for diagnosis knowing it had some sort of battery fault(but was still a functioning phone). Told me that to repair the battery I would have to give them £300 as it needed a housing also; I declined as that's more than the value of the phone itself. He told me that he had to take the battery out to send it back to me, however, he did not mention that it would break other components of my phone. So now I have spent £20 to have my phone battery taken and the power button broken which now makes my phone useless. DO NOT GIVE THEM YOUR CUSTOM UNLESS YOU LIKE WASTING YOUR MONEY!!!

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

Better than new!

SimplyFixit did a major repair on my computer last year, rescuing all my data from a failing hard drive and transferring it to a new, much better drive. They repaired a faulty hinge, fitted a new battery, and it has been better than new ever since. All for a very reasonable price, much less than the cost of a new computer.

This time, the keyboard developed a fault. SimplyFixit was able to order the replacement part and let me keep using the computer until it arrived, then fitting it while I waited, so I was never without the use of it. Again at a very reasonable cost (about half what Dell charged for a similar repair on it some years ago).

Highly recommended.

October 2, 2023
Rated 5 out of 5 stars

Great customer service

Speedy, efficient and effective repair of my damaged iPad screen for a very reasonable cost. Also, one of the customer assistants spent a few minutes talking me through what I should do with a security issue I had with my iPhone . He was so very helpful and I very much appreciated the time he spent with me . Excellent service from every point of view. Would highly recommend.

September 25, 2023
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Rated 5 out of 5 stars

SimplyFixIt does just that!!

The guys at SimplyFixIt confidently and professionally fixed a problem with my MacBook Air. I knew the costs and was delighted with the quick turnaround of fixing the problem. The hours of opening are so helpful - the staff were super too!!

September 28, 2023
Rated 5 out of 5 stars

I’m giving 5 stars for this review

I’m giving 5 stars for this review. Sent my iPad in for a screen repair. Absolutely excellent service. Got my iPad back the next day. Excellent communication too. Also way much cheaper than a repair from Apple. Would highly recommend, thank you. 👍

September 21, 2023
Unprompted review
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Rated 5 out of 5 stars

Glad to do a second happy review!

I've already done a review!! But don't mind saying again how disappointed we are that the outlet in Corstorphine is closing as they have been so helpful over the last few years. They were good natured and very patient with us as elderly computer owners! I'm sure the Bruntsfield shop will also be a good experience. We started off our relationship in Juniper Green. I hope our custom doesn't cause the closure of Bruntsfield!!

August 9, 2023
Rated 5 out of 5 stars

Professional

Professional, efficient and reliable service. Love the a klarna option as a single Mum it made it affordable

August 16, 2023
Rated 1 out of 5 stars

Really sad and disappointed

Really sad, I used to use this place a lot. Called to ask if they still built new computers, which they replied yes as I had a friend who wanted to talk over their IT needs. Next day, a Sunday, as they had some mobility issues, so we could park close by. When they went into an empty shop, the response was they were too busy with customers (presuming online). He then said that he wanted to order a computer, but needed to discuss their requirements. He wse told that he would need to come back on a Monday to Friday. The notice on the door Stated "no appointment needed ". Why open a shop if you are not going to deal with F2F customers. Their loss, computer now purchased from Currys and delivered in a day. I am unlikely go back or recommend Simplyfixit again.

August 13, 2023
Unprompted review
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Rated 1 out of 5 stars

Seeking Clarification hence no star rating

The Bruntsfield office persuaded me to have installed for FREE (?) Avast. I have not been happy with my computer since the service in July 2023.
Has anyone else had a problem following a service? Do they leave trackers on after the service? I appear to have tracking left on!
I understood that they were very good and at this stage I will not comment further but they appeared overseen for me to install Avast. Thank you.

July 5, 2023
Unprompted review

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