Simply Hike Reviews 

1,889
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered a yoga mat over 7 days ago and was told it was dispatched on the day ordered. Downloaded the app shop so that I can track the parcel however the status is “still waiting for details” I have... See more

Company replied

Rated 2 out of 5 stars

Ordered boots no problem arrived no problem Needed half size spoke to customer service they said they would get them in, so sent back Royal Mail for quickness as couldn't get to shop immediately. Em... See more

Company replied

Rated 4 out of 5 stars

I ordered some boots , when they arrived they did not fit comfortably, I returned them by Post Office signed for, I tracked my delivery and saw they had been delivered. I have had no refund or any rep... See more

Rated 1 out of 5 stars

Wellington boots arrived and were very comfortable for my daily dog walks. They were cleaned and dried everyday and the appropriate care spray used but after less than a month the right boot cracked a... See more

Company replied

Company details

  1. Camping Store

Information provided by various external sources

We specialise in the best hiking gear for hill walkers and people who love outdoor adventuring. Watch our demonstration videos of all our gear.


Contact info

2.1

Poor

TrustScore 2 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(1,889)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and easy website

I have ordered from simply hike a couple of times now and I have returned to this company because the website has been laid out in a simple and logical way, competitive prices and fantastic range of items. The items have always been delivered with suitable packaging and arrived promptly. Great company who I will happily use again in the future.

April 24, 2015
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service

Goods (Berghaus waterproof overtrousers) were very competitively priced; order was processed speedily, item was well packed and received promptly. Very pleased with the trousers and their sizing is accurate but not been able to test them in a downpour yet so am assuming all will be well but anyway they have the Berghaus guarantee. Overall an efficiently excellent service and would happily buy from this company again.

April 18, 2015
Unprompted review
Rated 5 out of 5 stars

Mammut Womens Nova Advanced High II GTX Walking Boot

Great service from Simply Hike and very pleased with these hiking boots. I have a narrow, low volume foot and have tried many pairs of hiking boots without success. These are a perfect fit and the memory foam around the ankle makes them very comfortable.

April 15, 2015
Unprompted review
Advertisement
Rated 2 out of 5 stars

Item not at all as described

At time of purchase the description was for a gore windstopper hat that would not let an cold winds through even on the coldest of days. When the hat arrived it was knitted with a loose knit that you could see through let alone wind. It had the smallest of windstopper bands around the ear area.
(since returning the item they have changed the description to be more accurate. It was also a completely different blue in colour. It was a dark navy. I returned the item as it was not what I had purchased in good faith or anything like what I required. Simply Hike did refund my cost and the original postage fee, but I feel very aggrieved that I had to pay the return postage when they description was totally misleading and I would not have purchased it in the first place.

March 2, 2015
Unprompted review
Simply Hike logo

Reply from Simply Hike

We sincerely apologise that the description of the product was misleading and for the inconvenience caused by this. Our Product Administration team have indeed updated the online information to read more accurately after their internal investigations and consultation with our Supplier. We did not unfortunately receive any communication from the customer prior to the return of the goods and therefore we did not have the opportunity to provide a free of charge returns label for the consignment, to save the customer returning the goods at their own cost. We will contact the customer to request if they can advise us of the return cost and we will reimburse the amount back to the customer.

Rated 5 out of 5 stars

Good quality product !!

Very quick delivery on a good quality product. Large choice of colours and sizes. This item was bought as a birthday present and the medium size is a true fit. The person who received this hoodie was really pleased with it.

February 15, 2015
Unprompted review
Rated 5 out of 5 stars

Good experience.

Daughter-in-law was delighted with the item, well made and true to size. She did exchange them for a size larger than her normal size 10 as they were a little tight when worn over trousers when cycling. Exchange was quick and trouble free.

February 13, 2015
Unprompted review
Advertisement
Rated 4 out of 5 stars

It does what it says on the tin

Reliable and quick service. Telephone or chat service could be better . Pricing needs to be more clear as the discount claim online is misleading. that's why I give 4 stars.

February 12, 2015
Unprompted review
Simply Hike logo

Reply from Simply Hike

We are sorry that the customer experienced problems with the telephone/chat service and that information shown on the site appears to be a little misleading. We apologise for any subsequent inconvenience caused by this and we will contact the customer to seek information on what frustrations the customer encountered so that we can look to improve our service further for the future.

Rated 5 out of 5 stars

Great Service

The product was good value, shipped quickly and at a reasonable price. Unfortunately, the backpack was too long in the back for my wife, so it had to be returned. However, the return was seemless and I was refunded immediately. I will use Simply Hike again and from my experience would recommend them to anyone.

February 6, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent prices and superb service

Very quick delivery time from ordering, with full information on progress. It's a bonus that the Simply group use DPD delivery services with one hour delivery time slots. They complement each other, leading to exemplary service.

January 22, 2015
Unprompted review
Rated 4 out of 5 stars

4 stars bcoz they were slow to check emails and didnt change my order

APART FRO THE ABOVE , THE GOODS DID ARRIVE IN TIME. BUT IF THEY CHECKED EMAILS IN THE MORNING, THEY WOULD HAVE SEEN I EMAILED .

January 17, 2015
Unprompted review
Simply Hike logo

Reply from Simply Hike

We sincerely apologise that the customer's e-mail did not get answered in time to amend an order before shipment. We have checked our Customer Care incoming mail boxes and there are no records of an e-mail from customer to us. The e-mail may have failed in transition somewhere along the line which is why our team were not aware of the amendment required.
In response to the comments regarding a request for the review to be taken off we can advise that this review was flagged purely due to Trust Pilot not showing the customer's Order ID, to enable us to look up the correct customer on our own system. This review was flagged whilst the fault was reported and has now been removed as Trust Pilot have confirmed the customer's Order ID.

Advertisement
Rated 4 out of 5 stars

Seems perfectly good

I only bought a couple of cheap items. They arrived quickly although the packaging was a little battered (not necessarily Simply Hike's doing). I would certainly look at them again for any larger purchases.

Why 4 stars? Well the emailed request for a review is the second I've received from the company - I know reviews are important to shopping sites, and I support a widening of the online market away from the obvious behemoth, but just one request would be enough thanks... and I'll either get around to it or I won't.

January 14, 2015
Unprompted review
Simply Hike logo

Reply from Simply Hike

We are very sorry that our customer appears to have received duplicate requests for feedback comments. We have e-mailed the customer to ask a few questions regarding these review requests they have received, so that our team can look into further. We do sincerely apologise for the inconvenience caused.

Rated 4 out of 5 stars

Nicwax for ski skins

Ordered it online, then it came, packaging was a bit dodgy though.

January 4, 2015
Unprompted review
Simply Hike logo

Reply from Simply Hike

We are very sorry to hear that the packaging seemed a little inadequate for the product. We will pass this feedback onto our Warehouse team to enable them to be aware in respect of despatching similar items in the future.

Rated 5 out of 5 stars

Great service

I purchased a coat from simply hike and the zip split. I called them up and they sent me an email with the return slip, it all went really smoothly and I got a replacement coat within a few days.

The item itself is great and the company couldn't have been more helpful. It is brilliant to receive such good customer service, especially as companies these days don't seem to do that.

Superb service

December 23, 2014
Unprompted review
Advertisement
Rated 5 out of 5 stars

Easy to find and view products on website

When I ordered the garment, I was kept updated about dispatch and expected delivery date. It arrived when I was not at home and my husband received the delivery within 5 minutes of the expected time. Unfortunately the garment fit was a little too snug so I returned the item by signed delivery and a replacement was sent out very quickly.
I can't fault the service and would not hesitate to use Simply Hike again: value for money and service were very good.

November 11, 2014
Unprompted review
Rated 5 out of 5 stars

The Humble Gaiter

Berghaus ladies gaiters received quicker than I could get them on. Environment now benefitting as I don't have to wash my walking trousers every time I go walking. Superb service and product. Thank you

November 6, 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look