Simply Pleasure Reviews 209

TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Hello! Someone Ive ORDERED FROM THIS COMPANY 3WEEKS AGO,STILL HAVENT GOTTEN MY MERCHANDISE! I ASK FOR A REFUND, AND NO ONE STILL HAVENT RESPONDED! I WANT MY DAM MONEY! SIMPLY PLEASURE! DO NOT ORDER FR... See more

Company replied

Rated 5 out of 5 stars

I have just had an extremely positive experience using the online chat function on SP website. The assistant Jasmine put me at ease immediately and offered some really great advice for my choic... See more

Rated 1 out of 5 stars

Bristol branch. Had a family member go in to be told his 'custom was not welcomed' and that he was banned. The male server refused to give a reason as to why and said 'you know what you did,' provid... See more

Rated 5 out of 5 stars

Visited the Taunton store today and was pleasantly surprised with the store selection! The staff member was friendly and extremely knowledgeable with products and uses. They helped me decide what woul... See more

Company details

  1. Sex Toy Store
  2. Erotic Clothing Store

Information provided by various external sources

Simply Pleasure is an award-winning adult retailer and joins Prowler, Prowler RED and Soho Original Adult Store under the ABS Group banner of adult stores. With 24 stores and 130 staff across the country, we’re also the UK’s largest adult retailer and we’re known for our wide variety of sex toys, vibrators, cock rings, lubricants, sex essentials and more. We give you access to affordable sex toys, but also stock luxury vibrators and adult brands. Our range of strokers and masturbators for him has made us a leader in men's pleasure, while our bullets, clitoral vibes, and rabbits have made us a front-runner in pleasure products for her, too.


Contact info

3.1

Average

TrustScore 3 out of 5

209 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Hollow Strap on

The toy I ordered wasn’t very good it worked as in the vibration and was comfy to wear but the strap on willy due to it been a Hollow one which states it is for both men and women when I used it it just kept bending at the point where it’s hollow

February 1, 2019
Unprompted review
Rated 5 out of 5 stars

Bought huge order l had all the girls…

Bought huge order l had all the girls around each picked something from Simply Pleasure's sale. This would be a xmas and new year present from myself they and i had a wonderful evening a few days later 2 huge l mean larger than that, Huge boxes arrived and l have to say everyone of my friends loved what they ordered everything arrived in perfect condition, sealed boxes and correct orders,
Thank you once again Simply Pleasure being disabled you sorted all my friends presents out in one evening and all 46 of them are surprised but extremely delighted at there gifts.
A wonderful evening was had by all, cannot recommend this company enough, tells the truth no parabens or other messy ingredients that make you sore, or yeast infections from wrongly name silicone when is a different material, not with this company all top grade quality silicone even medical grade where possible. great shipping and delivery highly recommended.

January 7, 2019
Unprompted review
Rated 4 out of 5 stars

Great company

Great company! Fast and discreet! Some of the £5-10 items broke easy, yet was expected.

December 3, 2018
Unprompted review
Rated 5 out of 5 stars

Awesome

This is the second time I use the company I have to say the costumer care is awesome . You have to try it. I can tell they care for the costumer they treat them like a family. I'll continue using this website.

November 5, 2018
Unprompted review
Rated 5 out of 5 stars

Description was 100%

Description was 100%. Size guide is accurate. Ordering was easy. Delivery was quick and discreetly wrapped. No complaints at all. Overall a good site for what you want, good prices for good quality and excellent service.

September 11, 2018
Unprompted review
Rated 5 out of 5 stars

Toy and customer service.

I have never bought toys online and so far the experience has gone smooth and well! I needed some help so I called customer service and I had a lovely chat with a woman named jozelle. (Sorry if I’m incorrect on the name). She was so helpful, lovely, and informative. I did receive and test out one of my toys made by simply pleasure personally. The wireless egg vibrator all black color. I wouldn’t personally use it solo it’s not powerful enough for me; with a partner it would be lovely. My other set is on the way currently!

June 15, 2018
Unprompted review
Rated 1 out of 5 stars

Didn’t give discounts i was eligible for

Went in store and bought some stuff spent £600 in the store that day. At the time the manager said because Iv spent so much money I was entitled to a discount on some other items. I said Iv already spent a lot so I’m not really interested in buying anything else right now so she said if you keep the receipt I will give you the discount the next time you come in to buy something. Next time I went to the store the manager wasn’t in so I couldn’t claim the discount she had promised because the other person said sorry you will have to come back again when the manager is in. The person running the store said the only other solution is to buy the item and keep the receipt so the next time I come in the manager will apply the discount and refund me so I ended up buying the items without the discount hoping I would be able to get it later. Anyway because I had just spent over so much I was again entitled to another discount on some other products but when I ask about an item I was really interested in getting the discount on she said because it’s a discount the manager has to apply it which means I now had 2 discounts I couldn’t use that day simply because a manager isn’t in the store. I went back to the store 3-4 times just to get that sorted out but the manager was never there so I couldn’t claim my discounts I just ended up never going back because I didn’t really need anything else. It’s disappointing how that store was being run at the time.

February 20, 2018
Unprompted review

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