Simply Safe Car Seats Reviews 

1,179
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the extremely fast delivery times, noting that online orders are dispatched promptly and arrive safely directly at their doors. Many consumers also deeply appreciate the valuable guidance and expert support provided regarding product installation, child safety, and correct fit for growing kids. Some reviewers were not happy with the customer service, reporting instances of exceptionally rude, dismissive, and unprofessional communication from staff members. A few other people also felt that unexpected delivery delays, communication breakdowns, and a disappointing lack of ongoing support caused significant frustration.

What people talk about most

Product

Consumers find product to be a mixed experience, with many reviewers praising the comfortable designs, fast... See more

Staff

Users describe ambiguous interactions with staff, as opinions are sharply divided regarding customer service... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many consumers praising the quick responses,... See more

Service

Customers consistently note positive experiences with service, highlighting fast delivery and helpful advice.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very knowledgeable business. Super fast delivery, ordered later at night and was shipped first thing the next morning. Really helpful with advice on fit of both seat in car and my son in his seat, was... See more

Rated 5 out of 5 stars

I had an amazing experience from start to finish with asking for recommendations and then buying by daughters new car seat. My questions were answered quickly and I had remote help to install the ca... See more

Rated 5 out of 5 stars

All I can say is fantastic when researching the be safe car seat I not only found the most information about the seat on Simplysafe car seats it arrived so quickly. I purchased the car seat in the m... See more

Rated 5 out of 5 stars

Simply Safe has been an incredible resource for all our car seat needs and they have supported us to rear face all four of my children and are always on hand to answer questions. Their delivery is spe... See more


Company details

  1. Baby Store
  2. Safety Equipment Supplier

Written by the company

A family business, striving for better child car seat safety, experts in rearward facing car seats. Visit our showroom in Gainsborough, Lincolnshire, or shop online with next day delivery for most items. Not sure what carseat you need? We have you covered!


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(1,179)

130 reviews in the last 12 months

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Rated 5 out of 5 stars

Incomparable customer service

This isn't just a car seat sales business it's an incomparable customer service, the owner cares about the safety of each and every child and always goes above and beyond to educate and help with advice on car seat safety on social media platforms too, the purchase doesn't just include a car seat it includes aftercare/fitting advice and help with any issues you may have, highly recommend and would never buy a seat from anywhere else now I know the work they do ❤️

March 31, 2026
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Rated 1 out of 5 stars

Hey gobby gabi

Hey gobby gabi, you’re a troll who would never have the same energy in person. Let’s hope someone you’ve spoke like crap to over Facebook sees you in person and decks you one LOSER ✌🏼😭

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful service

Lovely seat, fast delivery! Brought my daughters seat and was delivered within 24hours. Thank you for the advice and help with fitting the seat and with fit checks. Its lovely knowing my little one is as safe as she can be.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Visited to get our little boy a new car…

Visited to get our little boy a new car seat.

Lovely lady with lots of knowledge about all the seats and how to correctly install and use them. Asked us our budget and things we would like from the car seat and she managed to get exactly what we needed. We went for the avionaut stardust 360 we left very happy, with a newly installed car seat for little one.
Would highly recommend and will visit again when we are in need of an upgrade

March 28, 2026
Unprompted review
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Rated 5 out of 5 stars

100% recommend - excellent knowledge

Great service, quick and professional communication. Excellent unmatched knowledge of car seat safety. 100% recommend and the only place I would purchase a car seat from. With simply safe you aren’t just purchasing a seat, but the knowledge and experience that goes behind it. You’ll get an honest and professional opinion on what seats would be best for your child and situation and ongoing support with fit checks.

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID at all costs!!

If 0 stars was an option I would give it.
I'm unsure how this business is still running considering how the owner speaks to people. After publicly shaming another mum on social media the owner took to private messages to send awful abuse with such foul language. Her responses went from 0-100 and were totally unnecessary and as soon as she was called out on her behavior she claimed she was being bullied. Her tone and aggression was uncalled for and you only have to look at her reviews to see this isn't an isolated incident!

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

On my 3rd seat from Gabi

Travelled to Gabi on Tuesday for a new seat for my huge 7 month old. I’ve bought 3 seats from her now and honestly couldn’t recommend her enough. My kiddos have always loved their seats. Gabi was very helpful and informative. She made sure I knew how to correctly install the new seat before I left and checked the baby fit perfectly. She was absolutely lovely and we even ended up standing chatting for half hour after.

Anyone who thinks she’s rude can shove their opinion up their arse and clearly can’t take being told straight they are putting their child in danger.

Thankyou so much Gabi for your time. I’ll be back when I need another seat, would never go anywhere else ☺️

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service!

Asked Gabi for advice via email on Saturday prior to purchasing seats and got a reply on the Sunday which helped me massively and I did not expect a reply over the weekend.
Ordered on Monday night and delivered Wednesday, super speedy!
Can’t praise Simply Safe Car Seats enough from advice, delivery to aftercare.

March 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing experience (again!)

I have just had my 4th order from Gabi at Simply safe car seats.
I booked an in person appointment to let my eldest try car seats as she will be needing a high back booster. Gabi let her try an array of seats, explaining the features of each to me.
She helped me try it in my car to ensure it fit as i have 3 across in the back.
Overall, I would never go anywhere else to purchase car seats.
Gabi is knowledgeable, kind and was fantastic with my children.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Bought two seats off gabi now and as…

Bought two seats off gabi now and as always I’m so happy with her service. She gives me free fit checks whenever I need whereas most shops don’t come back to you or don’t have the knowledge. She’s a small business with a little family yet finds the time to always come back to me quickly and send off the products I’ve purchased the same/next day.
She has always been polite and friendly never had any problems. Thank you Gabi!

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

Condescending and rude owner

Honestly, one of the worst customer experiences I’ve had. The attitude was shockingly rude and condescending from the start. like asking a simple question was some kind of inconvenience. Instead of being helpful, she made me feel talked down to and completely dismissed.

It’s pretty concerning when a company selling something as important as car seats treats customers this way. You’d expect a bit of professionalism and basic respect, but that was seriously lacking here.

The whole vibe felt negative and unwelcoming, and it’s not a company I’d trust or go back to.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Will not go anywhere else

I’ve now had 2 seats from simply safe, a minikid 3 for my oldest in 2023 and now I’m better educated thanks to her car seat safety group a besafe go beyond and base for my little one due in May 26! The customer service and super quick responses are second to none and have been so since my first ever purchase. Infact a hiccup with delivery was rectified within 6 hours! Even when she has a brand new baby of her own of recent!! I simply won’t go anywhere else because of the constant aftercare I have been given with this company.

March 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic and speedy service.

Bought a car seat from Gabbi 3 times. All 3 times orders have come EARLY! Highly recommend. Will be buying another Avionaut Stardust 360 when my baby grows out of her Avionaut cosmo. Thank you:)

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Ordered an axkid minikid 4 for my girl and arrived with next day delivery. Highly recommend this company for advice and support. Ordered another one for my second girl after loving the axkid. Glad my girls are the safest they can be. Love the owner very honest and straight to the point with every child’s safety in mind.

January 9, 2026
Unprompted review
Rated 1 out of 5 stars

Very rude

Very rude, time sensitive order was months late, so I cancelled as I was no longer in need of the purchase. The order was confirmed as cancelled, however it arrived a month later and I was charged.

Customer service is childish and rude. This women will never receive my custom again.

March 23, 2026
Unprompted review
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Rated 1 out of 5 stars

Terrible customer service

Avoid.
The owner is a complete psychopath. She’s abusive to people online, rude to customers and has no clue how to provide customer service.

March 22, 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from here

Unfortunately I would recommend to avoid this company. We have placed an order in the middle of February. Once we didn’t received anything by the end of the month I have contacted the seller through email and phone call. Didn’t get any response to neither of them and only received SMS saying that the item is out of stock and will be restocked by end of the following week. I have therefore decided to wait in hope we going to get our order. Week and half passed and no update and no order was delivered so I have contacted the seller/shop again. Again the only response was through SMS saying that the item just arrived that very same afternoon and it will be shipped the same day. I have received confirmation email with tracking number. Another week has passed and no order was delivered so I have decided to check the tracking number only to find out through DPD that the seller generated shipping label through them but never sent any parcel. So I have again contacted the seller through email, phone as well as virtual assistant. But this time I don’t get any response at all. I had to go through my PayPal to get my money back as the seller completely refused to communicate. I would definitely recommend to avoid this website and this company.

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly service

Friendly service. Found what we were looking for and were shown through the options, fitting and differences. We tried a couple of options in our car and with our child sitting to choose best fit. Seat was fitted with assistance and we left all set up! A family run place, which also meant there was awareness of needs. Toilets, changing facilities, toys to play with. I also noticed a comfy chair and breastfeeding cushion for those who need it. Not just the seat, we came away with extra tether straps and a mirror. I also saw a display of useful items such as sun creams, ear defenders, etc. None of it was ever pushed or pressured to buy, we just bought what we thought we needed.

March 15, 2026
Unprompted review

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